Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Cons: "Need better training."
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Crew was excellent as always with the Sri Lankan hospitality."
Cons: "It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating."
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Pros: "The seats and Inflight entertainment was excellent."
Cons: "Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight."
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Crew was that much friendly."
Cons: "Not mine type food (just a suggestion please to have sri lankan varities)"
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Pros: "Crew was very nice"
Cons: "Food was with a lot of chilli and very spicy"
Cons: "The service. The worst I have seen."
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Pros: "The cabin crew were friendly and attentive, I was quite impressed with the food, and they served a good white wine. I was happy to find an excellent choice of movies, tv shows and music with a simple, intuitive system for playing them."
Cons: "There were problems in the bathroom. All the paper towels were in a heap on the floor, and the sink was blocked. I told the stewardess, and she just shrugged. Obviously there are no bathroom checks on Srilankan Airlines and I don’t think that’s good enough."
Cons: "excpt food anything not good and baggage checker give trouble alot"
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "Awsome service and on time flights"
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort and the in flight entertainment with a good choice of movies and entertainment."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "Staff were very professional and courteous"
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Cons: "ground staff was unable to provide information about the delay"
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."
Pros: "Nice flight, attentive crew."
Cons: "My bags were screened three times. Really? Once through security, we were told the gate wasn't open so we were escorted back out. And then had to go through security again. Chaos. No lines just pushing and shoving, people crawling under the rope and cutting the line. No matter the flight, the airport over shadows every thing."
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Pros: "On time arrival. Personal entertainment system. Meal included. Everytging for a 3h flight. Amazing."
Cons: "One hour flight delayed by 2 hrs"
Pros: "Cleanliness in cabin was very poor and food quality was extremely poor."
Cons: "Cleanliness in cabin was very poor and food quality was extremely poor."
Never again. Lost my item because of their stupidity
Cons: "Pillows for everyone and warmer temperature"
Pros: "Loaded passengers quickly with so many issues at the airport"
Cons: "No thought to seating and how they change and scatter families in different places not too far from each other. Plus seats were confirmed."
Cons: "Veg Biryani instead of pasta plz"
Cons: "It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers."
Pros: "Once we were in the air (see below), everything was very good."
Cons: "Poor organisation at the airport (maybe notGulfAir's fault). Flight slightly delayed. Gate changed at last minute, board said "Boarding now", but we then waited something like 30 minutes at the new gate to actually start boarding."
Pros: "The crew were really nice"
Cons: "Entertainment is very limited."
Pros: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Pros: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
Cons: "Entertainment. Hollywood movies weren't working."
Pros: "I' not sure which flight this relates to. I've taken economy and business class and clearly the business class is better but economy is fine. The crew were good in both classes and whilst the food in business was better I didn't have a problem in economy either."
Cons: "Check in was fine and very friendly but boarding could be better particularly in business. At Heathrow it was a bit chaotic as all classes seemed to be mixed up so it was difficult for priority passengers such as disabled to get through everyone crowded up to the desks and the same applied for business class as well. The IFE wasn't too bad but it could be better. Bahrain airport is a mess and the boarding gates seem to be more like corridors with seats in them so it's difficult again when they call for business class passengers as unless you are already at the front you have to try to work your way through. I believe the airport is being rebuilt. If so then things will probably improve. I'm not sure why there needs to be 2 security checks within a few yards of each other when transiting between flights. they don't have this problem in Doha."
Pros: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
Cons: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
Pros: "Wheel chair service was excellent"
Cons: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
Pros: "Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air"
Pros: "Pleasant crew."
Pros: "Crew was good"
Cons: "As always the seats were tight."
Cons: "Food needs improvement"
Cons: "The flight should be on time and not late."
Pros: "Hey dear I don’t come by flight I got issue and I used car trip to Riyadh in 18/4/2019"
Cons: "The travel was cancell for orbiz fail"
Pros: "Friendly and helpful flight crew Good food Free movies to warch"
Pros: "The plane was super new and the flight was smooth and really great. The food was yummie."
Cons: "My luggage did not arrive at the airport in Istnabul and I hope I will get it back."
Pros: "I got a business class upgrade and it was amazing!"
Pros: "Service. Crew - the on board "chef" was particularly attentive."
Cons: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
Cons: "Delay of 4 hours as connection was gone , costumer care not answering, transfer desk very un professional, very bad management of delay . Zero infos"
Pros: "The crew are amazing and very needful if asked"
Cons: "The chairs are old and not comfortable at all. The entertainment system does not work well (Sound) and not clear. The head phones are old and the crew collect them way before landing"
Pros: "New plane. Quiet flight. Good service."
Cons: "Boarding was too long and a bit chaotic"
Pros: "Nothing much I liked other than it was a regular (A321) plane service: nothing stood out for me. Nevertheless, still would travel with them because of the competitive price."
Cons: "The (A321) plane could done with an overhaul, but understandable as to why it is the way it is; for the purpose short hauls. Besides, the flight was only for an hour. Other than that, nothing much more to say."
Pros: "fast boarding, got the luggage quickly."
Pros: "fast boarding, got the luggage quickly."
Cons: "Food was ok but may be improved still specially AVML."
Pros: "The Staff were very courteous and worked efficiently during serving food and prompt when called for assistance."
Cons: "On my way from London to Bahrain the flight was having two toilets in non working condition through out the flight. So only two were operational. Whatever the issue was never fixed till we reached Bahrain."
Cons: "While we waited in line (Group 2), we were bypassed several times by members of higher Groups, Problem with gate staff in London."
Pros: "People, culture and peace"
Cons: "Traffic and crowd"
Pros: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
Cons: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
Pros: "More movies And good food Pls have working charges of iPhone on Bahrain airport"
Pros: "Food and Crew"
Cons: "seats not comfortable"
Pros: "Liked the professional boarding Very punctual take off & landing Very polite ground crew & helpful"
Cons: "Seats were cramped on the return leg Miles not automatically added.Has to be done at the airport .Forgot to do it with all the hustle & bustle. Food service by crew could be better.Needs more finesse System did not allow to order vegetarian food. Food not very palatable"
Pros: "The crew is nice and very responsive."
Cons: "The food quality is low. The available onboard entertainment is very limited."
Pros: "being on time"
Pros: "Everything went well."
Pros: "The food is horrible."
Cons: "Crew Food Quality And finally the flight cancelled"
Pros: "Being able to watch new releases. The food was good."
Cons: "Times we ate took too long. We were on a 10+ hour flights and it would've been better if we ate more. No leg room in your Isle, you must become a stick and not move, become one with the plane. In Bahrain they force us to cancel our flight and charged us extra 600+ USD to move the flight to the next day. Even though I paid for insurance, then I had to pay an extra 20BD for my wife to leave the island, and it took 2 hours to tell us we owe 20BD... Bahrain is a place I would not like to return."
Pros: "I really liked the crew treatment, they were polite and we well served by them ."
Cons: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
Pros: "Service in the plane"
Cons: "The crew at the check in were mean... bizarre regulation that don't apply to any other airline. Refuse to give a wheelchair for an elderly claiming she has to book it in advance.. what if the person broke their legs that day??? None sense. And the baggage regulation are just not clear and confusing."
Pros: "Flight got delay from 1750 boarding to 2025 boarding... gate got moved twice."
Cons: "The flight delays from Manama to Doha and Manama to Manila."
Pros: "Timing and service"
Cons: "Everything about the flight"
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Did not take the flight as fell sick. Tried working with vayama and Turkish airlines to reschedule this return flight but quoted cost was higher than original price."
Cons: "An understanding and accommodation based on medical reasoning."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "we lost our bags"
Cons: "we lost our bags"
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Professional and on time. 2 best things about Indigo"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "Check in swiftness"
Cons: "Legspace for passengers"
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Very efficient transport to/from craft. Staff very helpful"
Cons: "Flight was delayed"
Pros: "On time"
Cons: "People requesting to switch seats"
Pros: "Good service"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Clean comfy seats Attentive and polite staff"
Cons: "Very delayed. Refreshments were offered after we had already bought them ourselves!"
Pros: "On time"
Cons: "Courteous and efficient staff."
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Overall cleanliness and service"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "As above no food score as didn’t buy anything and no entertainment score as none on board b"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "Crew tried to be helpful and friendly."
Cons: "Difficult to find if in right line to check in. After asking many finally found a staff member who realized I had only a few minutes to catch my flight. Then given priority. IT COST ME ABOUT $67 USD ONE WAY BUT IT COST MY BAG $87 USD TO BE CHECKED IN. Another cut rate airlines that charges for everything extra--soon th toilets!"
Pros: "They finally managed to get me on the plane after finding out I had 10 minutes to boarding time due to inefficient inter terminal transport in Delhi"
Cons: "I paid more for my checked in bag than for my ticket. They charge extra for everything--soon the toilet!"
Cons: "When we booked the flight we were unaware the price did not include checked baggage. We called Kiwi.com and we asked what it would cost to add checked baggage. They said they’d check and get back with us. When they did they said the additional charge for 15kg was more than the ticket itself!! For more than 15 up to 30kg it was nearly 3 times as much! This really felt like a scam! We asked to cancel the flight and were told we could, but there was no guarantee of any refund. We said to cancel it anyway. Later I was told there would be no refund. I assumed it had been canceled and yet I got emails telling me it was time to check in, etc. And then I’m asked to review my flight! So, between Indigo and Kiwi.com I felt I got terrible service. I will not use either of them again. In the end we got a flight for the original amount including 15kg of checked baggage from a different website and on a different airline that left at the exact same. There was a reasonable charge per 5 kg over the15 allowed."
Pros: "Good crew, comfort & food."
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Punctual and no frills flight, I would go again."
Cons: "Limited food option and choice Appreciate that’s it’s low cost airline, but is disappointingly poor on entertainment (inflight)."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Nice crew, speedy boarding"
Cons: "I checked in 5 hours in advance and they gave me a middle seat without even asking. There were aisle and windows free in the plane"
Pros: "Flight was on time."
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Clean and comfortable"
Cons: "No free snacks or food/drinks of any kind :("
Pros: "Poor on board service"
Pros: "Timely flight, new aircraft that's clean and friendly staff"
Cons: "Food options were limited. Most of the dishes were packaged foods."
Pros: "flight was on time, baggage delivery was very quick"
Pros: "One of the most horrible experience. No information system for checkin. Was made to run from counter to counter just for checking.. Even no display on the TV screens. Not just for checkin.. even similar situations for boarding gates. Boarding gate changes 3 times .. no passenger management in place with all the chaos.. Overall a horrible experience."
Pros: "Good flight crew"
Cons: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"
Pros: "On boarding was very quick. I was happy to get a meal on a short flight."
Cons: "I do not recall any entertainment. The off boarding was slow."
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "Me and my wife paid for extra legroom seats but was denied seating to our assigned seats because the staff printed the boarding pass with the wrong seat assignment in them. The head of ground crew told us that either we fly or we need to onboard the plane.."
Pros: "Food and timings."
Cons: "entertainment system was not working"
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Cons: "My TV in my seat was not at all working and the crew was not able to help with any thing."
Pros: "Flight operated well on-time Boarding, check-in and baggage collection were smooth and well organized."
Cons: "- Non-functional in-flight entertainment system. - Milk based dessert served in the last run of flight was stale. - Edge of seat next to foot rest was broken, and its sharp edge chipped my foot - Food tray was so loose, I had to lift it from below to keep it level while eating food. - There was litter(spoon, empty bottle, tissue paper) next to my seat. - Flight was not clean."
Pros: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Cons: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Cons: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Pros: "Staff was really nice .... they were trying hard to please passenger ...."
Cons: "Plane wasn't much clean and seats are breaking ... s most of the tvs are not working ...even toilets some passenger don't keep clean but staff should keep an eye on that...."
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Entertainment system wasn't working. USB port was broken. Seat was not reclining."
Pros: "Boarding and baggage claim were extremely fast. The staff was very attentive, and we didn't get charged for checked bags."
Cons: "There were no entertainment options, but to be fair this was a short local flight and most airlines don't have entertainment options in smaller flights."
Cons: "our tv monitors didn't work in our both flights so we were not happy at all. food - side dishes are more than rice so food is not sufficient to even kids, forget about adults.. air hostess won't even greet to everyone. they kind of choose people"
Pros: "Professional and courteous staff. Lots of leg space. Food was OK not great not bad. Domestic leg of flights were on time."
Cons: "Seat cousion was so thin I could feel the metal underneath. One of the three media screen was not working so my daughter had no inflight entertainment system. It did not work even after resetting by the crew staff. IAD to DEL flight was delayed, missed my onward domestic flight. Support staff was indifferent and took 4 hr to sort the issue out. Horrible experience of that day at DEL with AI staff just giving run around. DEL- IAD flight was delayed departure and arrival by > hr."
Cons: "they didn't have kids food even though i requested, i have proof."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Pros: "Non-stop flight from JFK to New Delhi is very convenient (especially leaving from JFK not Newark). Flight was only 15 min delay."
Cons: "Don't expect luxury on this flight. Dirty seats, continental breakfast not offered as advertised, curt staff, broken TV remote"
Cons: "Old planes need maintenance"
Cons: "In flight entertainment was broken, food served was poorly cooked, there was a delay in arrival following which I was put up in a horrible dusty hotel overnight that was far away from the airport."
Pros: "Nothing as change of aircraft took two hours and no facility to passengers was provided by the management . Lot of harassment to passengers especially to seniors ."
Cons: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Pros: "Food was excellent! Crew was very friendly & courteous!seat"
Cons: "Seats not comfortable, tray table support was broken."
Cons: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
Cons: "Additionally, my friend travelling with me got a business class upgrade for free which the agent did not entertain when I asked. The seat assignment was with a severely obese person and they did not change when I asked, though the flight was pretty empty and people were using 3 seats to sleep and fly all the way back."
Pros: "Professional pilot, Direct flight ( less flying time)"
Cons: "Professionalism, crew, the airport manager Newyork, The food is no where stand in the international market. Lazy and old mentality of government based management overall from Head office to ground crew from every steps. As an Indian we want to see our Air line a five star."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Pros: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Cons: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."
Pros: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
Cons: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Cons: "Seats , crew and toilets"
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Pros: "Food quality and quantity was good. Staff was courteous and attentive"
Cons: "Aircraft equipments can be more up to date. Few tv screens were not working."
Pros: "Non stop"
Cons: "Broken seats Stinking bathrooms Spotty carpets Dirty upholstery on the seats Very rude service Dishonest management"
Pros: "Turbulence, higher than usual, lasting for an hour at a stretch. Plane dipped in altitude suddenly more than a handful of times. Plane was about to land at SFO, pilot suddenly decided not to, with sudden and accelerated plane movements. A kid next to me was thrown half a foot from the seat. Following this when the plane landed it was continuously 'wobbling'. This kind of piloting is not expected of a long distance passenger aircraft. Lost my trust in Air India as a safe flight. Will highly not recommend Air India to family and friends."
Pros: "The food served was good"
Cons: "The seats were not comfortable, the entertainment at my seat was not working as well"
Pros: "The flight was full of entertainment options."
Cons: "The food was old."