Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Cons: "Transit time is good for way too tight"
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "Extra touches and super pleasant and courteous staff."
Cons: "Everything was fine."
Pros: "lot of turbulence, uncomfortable ride"
Cons: "entertainment system was good"
Pros: "Customer service, food, seats"
Pros: "Excellent crew, service and food"
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Cons: "Poor service."
Pros: "I like everything about Singapore airline service."
Pros: "business seats were excellent"
Cons: "all was good"
Pros: "Business seats were excellent"
Cons: "All was good!"
Pros: "Service was great especially the food"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Cons: "Too salty Hindu non veg meal"
Pros: "Best Inflight Service Best Inflight Food Best Lounge"
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "Friendly staff, excellent customer service, great food"
Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Great food and plenty of movies. Friendly crew"
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Very comfortable seats and leg room
Pros: "Crew was amazing"
Pros: "Amazing crew and delicious food."
Cons: "Of course seats could me more comfortable"
Pros: "Crew was very helpful and kind."
Cons: "Improve entertainment.. more shows with subtitles ."
Pros: "Great services. Seat was good."
Cons: "The queue to board could be better."
Pros: "Good leg room, nice food, and friendly professional staff."
Cons: "Boarding process was chaotic."
Pros: "Staff friendliness, leg room"
Cons: "No sleeping eyepatch"
Pros: "The food is better than United, and the flight attendants were nice and professional."
Cons: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Pros: "Same as above"
Cons: "Same as above"
Cons: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Pros: "짧은 거리지만 기내식도 주네요."
Cons: "특별히 없습니다."
Pros: "Just the fare."
Cons: "Checking in is very slow. Our family was scattered. Was told that we are sitting next to each other but the truth is we are not. No explanations given."
Pros: "Upgrade to business class"
Cons: "No alcohol"
Pros: "I like that they did not bother me when I fell asleep while they were serving the food."
Cons: "I did not like that they ran out of the food that I would have preferred to eat."
Pros: "Service staff was great, excellent service"
Cons: "Planes are a bit dat d"
Pros: "Over all everything was great except for the above complaint"
Cons: "I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent."
Cons: "Only 20 odd movies on all flight?. Not having range in beer ( they only had 2 Korean brands)"
Pros: "Business class seats are a lot more comfortable than earlier versions."
Cons: "NO OUTLETS IN SEATS FOR 14 HOURS AND TV FROM 1990"
Pros: "I liked that they have courteous and friendly crews. Leg space is ok too for an economy class."
Cons: "Delayed flight. My mom was a bit uncomfortable since the window is kinda far from the seat. It also bothered me since I was on the aisle seat and almost everyone who walks passed my seat bumped my arm"
Pros: "Kind and professional service."
Cons: "Food I like to have was run out so I had to eat whatever available."
Pros: "comfortable and simple, friendly staff and no hassles"
Cons: "options on food and drinks limited movies to select limited options and nothing exciting for my taste"
Pros: "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
Cons: "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
Cons: "Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone."
Pros: "The flight from Seoul to Los Angeles was less than 10 hours. Asiana crew professionalism and courtesy are always excellent."
Cons: "The long layover in Seoul-Incheon airport."
Cons: "Comfortable seats"
Pros: "After flight. No jet lag always a problem for me."
Cons: "All was good"
Pros: "The food and service were very good. Each of the crewmembers I encountered was professional, courteous, and friendly. I also enjoyed the food, and for the first time in my life I think I said "no thank you, that's enough"!"
Cons: "first, although this was an international trip , in business class, the seats were more like something you would find in the premium economy section of other airlines. They were tired and outdated. Second, The entertainment package was abysmal. Basically, you were forced to watch a TV with bad reception, and no ability to choose what you wanted to see other than flipping through the channels and seeing what was already on. That meant never seeing the beginning of a movie. The picture quality was very poor. Although an international flight of seven hours duration, it felt more like a charter bus to Vegas buy a discount operator. I have the exact same experience flying from Korea to San Francisco on a prior trip. If I could learn how to determine which aircraft I would be flying in the future, I would never book an international trip on Asiana knowing that this particular aircraft would convey me."
Pros: "On time"
Cons: "Korean food"
Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."
Pros: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Pros: "Nothing, very poor service"
Cons: "Food, service, delay at airport"
Pros: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Pros: "The flight attendants were very kind and nice."
Cons: "The food was bad . It used to be good but it's getting worse these days. No idea how could you serve the fork...!"
Pros: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Cons: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pros: "Everything except my have severe gi distress"
Cons: "That i got sick from somthing vegetarian served on 2 asiana flights. Im still sick 2.5 days later after arrival"
Pros: "the food, the plane ride the shows that were showing on the flight"
Pros: "the courtesy of the flight attendants"
Pros: "i like the cabin crew"
Cons: "I didnt like the that there is less leg space in the flight"
Pros: "The plane crew was awesome"
Cons: "But when I did my check in it took so long because neither of the asiana staff knew the condition or policy of my quantas itinerary. I don't know if it was the system but they should have managed better the situation. At last they took care of it but lost so much time. Besides everyone got nervous and I felt a little uncomfortable."
Pros: "very good, arriving and departing on time"
Pros: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Cons: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Cons: "3x Times I have taken Asiana Airlines there has been some delays It was very cold inside"
Cons: "Change Flight cost too much"
Pros: "Quick boarding, on time, nice crew, clean plane"
Cons: "After 20 days of returning..movies option hadn't chnged."
Pros: "Super well trained staff. Even though my wife and I sat in economy coach, we still felt very warmly received and respected. The food was excellent."
Cons: "The seats need improved cushioning. They were insanely firm. Perhaps they did not consider the comparatively expansive American butt when they were first designed."
Pros: "Courteous staff"
Cons: "Can't order special meal online, have to call them. Food was very bad with limited variety"
Pros: "It truly set apart from the other airlines I used for my 15-day trip. It was by far the best airline from top to bottom"
Pros: "The configuration of two seats on the sides convenient when flying with a partner."
Cons: "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
Pros: "Great services"
Cons: "Sitting in front is better"
Cons: "We were impressed that they served food"
Pros: "Crew does an amazing job!"
Cons: "This is a new plane, but the molding fell off during landing. The boarding experience for business or first class is horrendous with Thai airways, they just don’t have it figured out. Domestic flights are worse than international."
Pros: "The Crew was amazing compare to the past. Very active with excellent service mind."
Cons: "Just keep the level of service mind like yesterday on flight then Thai Airways will come back again."
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
Pros: "Seat from delhi was very small"
Cons: "All okay"
Cons: "More friendly crew"
Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Pros: "The B-class seats are fine."
Cons: "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
Cons: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Pros: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Cons: "Entertainment system and seats are old."
Cons: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Cons: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Pros: "Crew were polite and nice. Food was good"
Cons: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
Pros: "Aircrafts ...which are big"
Pros: "Food served is nice especially the croissants"
Pros: "Nice staff and amazing plane."
Pros: "Excellent service everything was perfect. Want to fly again on thai."
Pros: "Friendly and helpful staff. I was carrying medication that needed to be in a cool box. A flight attendant provided me with ice cubes wrapped in plastic bag and paper towel. She checked with me from time to time to ensure that the medication was kept in the proper temperature during the flight. That was first class service and I couldn't thank her enough."
Cons: "Seat is too narrow and the recline is not ergonomically designed, in short, uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Pros: "On time and service"
Cons: "Not much variety for music options in entertainment"
Cons: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Cons: "liked everything. i have traveled with Thai many times over the past 30 years."
Cons: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Cons: "Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks"
Cons: "Seat cushion is hard and not comfortable"
Cons: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
Pros: "The food onboard and seats are really good. Crew service is decent"
Cons: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Pros: "Nice Crew , very professional and courteous. Pleasant with their service. Would recommend only once for tourism. Not for families travelling with children."
Cons: "Because the system of on arrival visa has been opened to Indian folks , entire plane was crowded with indecent , uncultured Men. Mostly drunkards who would not stop at couple of drinks. Added to their worst behavior was the airlines providing unlimited amount of Liquor that was being offered by the crew after the food was served, this was quite annoying and unexpected. Thai Airways Please stop serving Liquor for God's sake , especially for folks travelling from India (Only this route) or charge $100 THB for a drink, this would stop those free riders from messing up other tourists happy vacation."
Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "Not uncomfortable"
Cons: "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
Pros: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Cons: "old 747, seats not very comfortable"
Pros: "I bought a ticket on Thai Airways because it was the cheapest I could find other than AirAsia, I used to fly AirAsia but they now charge for almost everything. Next AirAsia will be charging an air breathing fee. I think your stewards and stewardesses are good! I like your logo and colors. I like that you fly out of Suvannaphum Airport,"
Cons: "I am truly shocked that on an Asian flight, with so many excellent Asian dishes, they served starchy, fatty, buttery, oil soaked croissant covered hot dogs and a greasy, gut buster cheese and mushroom I don't know what. Are you trying to give your future clients heart disease? To top it off, in a country blessed with excellent fresh fruit, you topped it off with another oily, starchy desert. Thank God you had water! Bangkok Air has a lounge for economy passengers, but not Thai Airways. Why not?"
Pros: "Overall flight experience is good. Wish they had more veggie options in Business class"
Cons: "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
Pros: "Al ways friendly and helpful"
Pros: "747, beautiful people and views"
Pros: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Cons: "Window seats are a bit further back from the window in an A380."
Pros: "The food the stuff"
Pros: "The crew were friendly."
Cons: "The entertainment center was not working, even after being reset."
Pros: "Faultless in every way...."
Cons: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
Pros: "New aircraft"
Pros: "All the crews were so nice and I always got perfect inflight services."
Cons: "After boarding, it took 40 minutes to get ready to take off. Weather was hot at that time."
Cons: "Service in business class on Thai Airways is very mediocre. No smiles, and no interest. Not especially comfortable seats, boring food. Thai Airways is quite expensive but is absolutely NOT a premium product."
i booked vegetarian hindu meal for my flights from delhi to hong kong, and hong kong to los angeles. on first flight, they said that they do no have my meal information. thank fuilly some veg meals were still left and i could eat. However, on second flight they game me hindu non vegetarian meal, and I ate shrimp without knowing. pathetic.
Pros: "Everything was amazing"
Cons: "Everthing was great"
Pros: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Cons: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
Pros: "Premium Economy did not meet our expectation compared to even US airlines."
Cons: "Crew Service was not very good."
Pros: "The food is always great!"
Cons: "They should bring out snack more often."
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Cons: "All services throughout the process need to be improved from the ground to on board"
Cons: "On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight"
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "They serve Baileys. I had a treble and then slept for 8 hours."
Cons: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
Cons: "terrible food - poor choice of inflight entertainment - crew constantly on the pa"
Cons: "all except the seat - always delayed"
Pros: "Crew was amazing and diligent !"
Cons: "Food could have been better with some more options available onboard!"
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "Great crew and service"
Cons: "No good beer selections and the water had a bad taste l."
Cons: "Delayed 1.5 hours. Checked bags took over an hour to reach the claim area (not sure whose fault this was, airline or airport)."
Pros: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Cons: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
Pros: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Cons: "All was gud . Can add little bit for vegetarians food choices."
Pros: "On time departure and arrival, in flight service and comfort."
Cons: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Pros: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Cons: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."
Pros: "Very courteous and helpful with handicapped people like my mom."
Cons: "I can’t find a number to call to report an item left on the plane, and I would seriously pay a couple hundred extra dollars to any airline that offered a child-free flight."
Pros: "Can't say anything was better or outstanding."
Cons: "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"
Cons: "My mother has health issues. She is diabetic, and asked for Juice. Air hostess told her they don't have the permission to serve anything for certain period of time. They did not give her Juice, and she was not feeling well. I'll not choose this airline again. Food was ok too"
Pros: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Cons: "it waa just too an old plane. too noisy. dusty. even air preasure was not controlled good enough"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Cons: "Crew was always in hurry"
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Spaciousness of the plane Flight Crew Cleanliness of the plane Inflight entertainment"
Cons: "Food Luggage space of cabin not enough Promptness of plane ,our plane was late Manila airport terminal 3 no air-conditioning while waiting Boarding was disorganized last seat should board first no announcement from crew and no implementation of plan. Need constant communication from staff for better boarding experience."
Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"
Pros: "Decent crew"
Cons: "Bad food"
Pros: "Plane left almost 2 hours late otherwise everything was excellent."
Cons: "No in-flight WiFi was disappointing."
Pros: "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. There is no priority for Premium. The staff are efficient but service is basic. No sign of staff except when they are serving food. Seats are fine for a day flight. The food is very ordinary and some dishes were not available."
Cons: "Not a lot of choice in entertainment. Some programs have been on there for years. Premium economy is not worth the extra money."
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"
Cons: "The flight was delayed and the food was not good"
Pros: "Great seat size loads of leg space and lovely flight attendants"
Pros: "Liked the food and everything else"
Cons: "Total flight time was more . It was extra to go to Hing Kong from India . Normal flight time to Toronto from India is 16 hours in other flights . Does not seem like a good idea to waste 4 hours more when you come to Toronto from India by Cathay Pacific . I wish I was in some other flight to save time . The route of he flight was long"
Pros: "Overall excellent"
Cons: "Short gap between flight and long walk going to the next flight gate. Passing the security alone take time plus u have to walk then ride a train after that long walk again going to the gate."
Pros: "Food was better than average Seats were not too cramped."
Cons: "Seats are harder than I like for a long flight. Cathay screwed up my departure date and had to spend hundreds on top of normal change fee to get home on the day I was supposed to."
Pros: "I travel Canada-Australia a lot. Best trip so far."
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Cons: "Veg meal and breakfast quality was not good. Delhi to hong Kong and from there to LA. Crew member service was not good for economy class."
Pros: "The extra space was nice, but expected as I paid for it."
Cons: "My wife's and my seats were sticky and difficult to recline. my headphone socket had lose fitting and neither the airline supplied headphone nor my Bose QC headphone were able to work constantly. The service from the two hosts was poor with very little to no engagement or pleasantries. I compare this with Premium Economy class flights with other airlines I have flown and I will elect not to fly Cathy Pacific again. I also found the food and the service below average. No option for wine on this flight, just red or white."
Pros: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Everything spoken was in Malay only
Excellent value for a budget airline
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Cons: "More food variety"
Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"
Cons: "delayed landing because of chinese reasons"
Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."
Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."
Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."
Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."
Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Pros: "The service is good in general."
Cons: "The boarding process could be improved."
Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"
Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Pros: "I have flown Malindo before and I have been happy about tbeir customer service."
Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."
Pros: "Same as previous, no fuss."
Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"
Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."
Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Pros: "I was very impressed given it is a budget airline."
Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."
Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Cons: "There are small snack & water given previously, but now only water."
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Pros: "Every thing in the flight was excellent."
Cons: "Except at the airport service at Kuala Lumpur.You have to make sure to announce , when you change the gate."
Pros: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Cons: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."