Pros: "Seat not comfortable but it was an airbus so that’s normal."
Cons: "Entertainment was unusable picture sounds skipping all over!"
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Pros: "Very happy travelling with this airline"
Pros: "Crew was great, flight was good and on time"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Boarding was chaotic, the gate agent did not call to board by group number"
Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "Delayed, lack of information, uncomfortable seats"
Pros: "Easy flight, quite nice for such a short trip."
Cons: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Cons: "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
Pros: "Seat from delhi was very small"
Cons: "All okay"
Cons: "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
Pros: "Superb service, nice plane, confortable seats (business)"
Pros: "Professional staff and good food"
Cons: "Landing was a little bumpy"
Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Cons: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Pros: "This was an extremely efficient service. The crew were very attentive, the aircraft was very comfortable and quiet - although more legroom would have been better!!"
Pros: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Cons: "Entertainment system and seats are old."
Pros: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Pros: "Crew were polite and nice. Food was good"
Cons: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
Pros: "Aircrafts ...which are big"
Pros: "The food was better than the last time."
Cons: "The boarding at Bangkok Airport was a let down. Not only was the gate far away, we had to climb flights of stairs in the process to get to the aircraft. Certainly not suitable for passengers with knee problems."
Pros: "Excellent service everything was perfect. Want to fly again on thai."
Pros: "Cabin crews & modern fleet."
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Pros: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Cons: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Cons: "liked everything. i have traveled with Thai many times over the past 30 years."
Pros: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Cons: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Cons: "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
Pros: "staffs were helpful and smiling, food was nice and plenty"
Cons: "seat reclination and shape were not so comfortable, PTV was old and not sharp"
Cons: "film choices, old or irrelevant or American."
Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "Very Spacious between seats and very clean"
Pros: "did not really like anything very much unfortunately"
Cons: "the plane was old, it had no windows on the right hand side in business class, the food in business class was terrible and the service was not warm or hospitable. they only gave me one glass of wine with my dinner and did not ask if i wanted a refill."
Pros: "Not uncomfortable"
Cons: "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
Pros: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Pros: "Everything was great(:"
Cons: "No massage on board, LOL"
Pros: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
Pros: "The food the stuff"
Pros: "good service, good food"
Cons: "seats are getting older."
Pros: "The crew were friendly."
Cons: "The entertainment center was not working, even after being reset."
Pros: "Faultless in every way...."
Cons: "Parents that cannot (prefer not to) keep their children under control!!! Expecting the lovely Thai staff to do it for them..."
Cons: "Vegetarian Food need to Improved."
Cons: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "Flight was delayed by two hours"
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Pros: "Cool and excellent service."
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Pros: "Excellent crew. Good food. Comfortable seats even in coach."
Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."
Pros: "Everything was great!"
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Temperature was very low."
Cons: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Pros: "comfort and entertainment"
Pros: "The regular plane was swapped out for the A380"
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Cons: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Pros: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Cons: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Pros: "Quick on and off boarding."
Cons: "Food was average at best."
Pros: "The service"
Cons: "The food"
Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."
Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Cons: "Bags didn't arrive at the destination"
Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Pros: "Crew was good"
Cons: "Food is not good"
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Cons: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
Pros: "It was a very good flight ."
Cons: "No food, No entertainment"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "Service in the plane"
Cons: "Service at the airport."
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Pros: "Crew were friendly and professional."
Cons: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Pros: "Nothing in particular."
Cons: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Cons: "Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination. Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai. Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied. Thank you for your time. John and Emily"