Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to Iceland
Icelandair, JetBlue and Air France have all waived their change and cancellation fees on flights from New Hampshire to Iceland. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"
"Lots of delays. Armrests are not big enough for two people."
Pros: "Seat very v=comfotable"
Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"
Pros: "Sanitized, open middle seats, comfortable"
Cons: "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."
Pros: "Friendly crew"
Pros: "Great crew."
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Cons: "Top carrier"
Pros: "Well organized and easy to check in."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The inoperative TV screens should be repaired."
Pros: "Was boarded promptly"
Cons: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
Pros: "Good flight in air"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Cons: "Actually, everything was fine. No need for improvement .... even the airfare was great!"
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Everything was just right"
Pros: "Arrived early, nice bus. Class lounges"
Cons: "Friendly flight attendants, more comfort . Better food. Faster service"
Cons: "All of our luggage was lost and did not arrive in Prague"
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "Fabulous service"
Cons: "Not a thing"
Pros: "the seating supports under the seats are truly ridiculous. impossible to store bags"
Pros: "The crew on the jet were fine. The entertainment was good too."
Cons: "The crew at checkin we’re pretty awful. They were rude and not very helpful. I witnessed 3 customers have poor service in front of me and then they weren’t helpful with me either. The plane changed and I had paid for a seat and I lost my money and the seat I paid for and was never notified."
Pros: "I have never been treated so poorly by counter people in my life!"
Cons: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"
Pros: "Cuteous service"
Cons: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Cons: "Passport control in Frankfurt was slow, very long linen under staffed"
Pros: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Cons: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"
Cons: "Flight was delayed"
Pros: "the service from boston to frankfurt was flawless, great crew, great entertainment."
Cons: "i was promised the business lounge when i got to Riga because of the lengthy connecting time, i was refused entry and 2 out of the 3 staff were very rude and dismissive. my upgrade included the use of the lounge at both ends of the business class, i understand that it maybe should not of been promised but thats not what happened. i was very tired and ended having to walk round concourse A for 4 hrs with nowhere to go."
Cons: "Didn’t like the food"
Pros: "Lots of space....very comfortable seat."
Cons: "Can’t think of a thing."
Pros: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Pros: "The service was amazing. Why can’t US carriers be like them?!"
Pros: "-Flight attendants were wonderful, courteous, and attentive to all. -The pilots kept us informed of the status of the flight -The flight departure and arrival were on time as promised."
Pros: "On time"
Cons: "Nothing to mention"
Pros: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Cons: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
Pros: "Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane."
Cons: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. As a result we lost $700 dollars to the hotel booked and Lufthansa may not reimburse us for the flights which were over $2000. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight. The flight was also delayed 2 and a half hours. We now have no vacation for which we paid $3000."
Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy."
Cons: "The seats were uncomfortable and very stiff, neither the parents or staff made an effort to give guests a break from the constantly screaming babies. I had two small children kicking the back f my seat for the duration of our six and half hour flight. My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat."
Cons: "Stroller damaged by cargo people"
Pros: "There was nothing I liked. The walk was too long at Frankfurt"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies."
Pros: "Good service. Multiple languages."
Cons: "Lights were on too much. No time to sleep."
Cons: "More variety in entertainment would be good;"
Cons: "Crew's attitude is awful, they need to learn how to provide service."
Pros: "All of the above"
Cons: "We were delayed for two. Hours"
Pros: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Cons: "Cramped boarding area."
Pros: "Good food and movies"
Cons: "seat had problems mechanically"
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Cons: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs . Food okish, coffee / tea were good, tomato juice not good, did not try the wines. Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them. I watched a couple of movies released this year that I wanted to see. Good job Lufthansa!"
Pros: "The flight was on time. The crew was friendly and efficient."
Pros: "Everything was perfectly on time. Pilots were excellent and crew very attentive."
Cons: "Food was ok"
Pros: "We paid for extra legroom, if not the trip would've been very uncomfortable"
Cons: "I thought the food was very bad"
Pros: "Excellent service....very comfortable."
Cons: "My entertainment screen did not work even after being reset twice. And the flight was too full to move."
Cons: "And packed in like rolled up silk undergarments."
Pros: "Food wine and professional courteous staff. So much nicer than American airlines"
Pros: "Movie selection was great. Crew came through with drinks frequently. Overall nice smooth flight."
Cons: "Car seat was lost even though it was brought on the plane and not checked. Didn't care for the food but it was personal preference."
Pros: "Clean, comfortable, good blankets and lighting. Perfect for what I needed."
Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care. ."
Cons: "A large airport with gates very far apart...connecting flights booked too closely together! I got to gate for next Lufthansa flight and was denied access"
Pros: "The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things"
Cons: "Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good."
Pros: "A new plane, the service was good."
Pros: "Cabin Crew was very pleasant and supportive of families with children"
Cons: "The seats are designed for individuals who weight less than 100 lbs and no taller than 5'5". Granted, this was an economy seat. However, I should be able to sit in a seat without the seat in front of me literally 6 inches away from my face. I have traveled internationally countless times, but never have experienced such an uncomfortable flight. I will never fly with Lufthansa internationally again.not because of the crew, because their head office insists on squeezing every inch out of their planes without regard for passenger comfort."
Cons: "There was no indication at Kayak that there is a charge to pick a seat before the day of the flight. I understand premium choice, but this was for every seat reservation. The seats were not very comfortable."
Cons: "Free wifi"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Very friendly crew and on time with no problems."
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "I love the food"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Cons: "Lost all our bags so couldn’t ski"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Good flight, arriving well on time."
Cons: "The movie selection did not seem extremely varied."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Lovely staff, good food, great movies."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Pros: "Smooth flight"
Cons: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"
Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"
Pros: "Hi enjoy the trip"
Cons: "No complaints"
Cons: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Pros: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Cons: "Seats a little tight."
Pros: "Crew was awesome. Entertainment was good."
Cons: "Plane was late leaving Helsinki due to broken latch, which made us late getting into Chicago. After landing we waited at least 45 minutes to get to a gate. It took at least 30 minutes to get off the plane and then getting through customs was a nightmare. Arrival board at O'Hare said plane was on time, but listed gate as 0, which of course doesn't exist so our ride home had no idea what was going on or what was taking so long and ended up waiting over three hours for us to get through everything to meet them."
Pros: "The plane was good, the flight time was nice, just 9.5 hours."
Cons: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "The food was surprisingly pretty good"
Cons: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Pros: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Cons: "Distance between the seats are short and seats are somehow uncomfortable."
Cons: "Food and drinks overpriced."
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Pros: "Crew was fine"
Cons: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Pros: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Cons: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Pros: "great flight. Left on time. Nice crew. Ditto for food and movies"
Cons: "Sears always close together"
Pros: "I liked most of service except seats space with economy . it was impressive to see Scandinavians and Korean flight attendants cooperate each other . Both of them were gentle ,kind and nice !"
Cons: "The e ticket info didn't accord with the real ticket info such as gates so if you don't check out the bulletin board properly , you may wait in wrong gates but not that crucial. It's always about the airport problem with crowded passengers or in size not aeroplane. Everything is about time control . ICN is quite large in scale so I couldn't use duty free shop due to so many passengers and the spacious hallways even though I had 2hours . perhaps you gotta presume it as 3hours for enough time . so I had to throw out my lotion or moisturizer at ICN .pfff I wasted my money :p"
Cons: "Entertainment services weren't functional for the first 2 hours of the flight"
Pros: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Cons: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Pros: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Cons: "The food - well it's airline food - ok but nothing exceptional."
Pros: "It was a comfortable, professionally (British Airways) managed flight at a good price."
Pros: "British air is great. Great movies good food. Good service."
Pros: "The fact that this is the only daytime flight from Boston to Europe."
Cons: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Pros: "Friendly crew. Finnair subcontract to British Airways so this was a BA flight at a better price. Flight was far from full enabling me to stretch out."
Cons: "Unable to pre select seats because the arrangement makes you neither a full BA or Finnair customer. Food was just about edible and that was the better non vegetable option. The plane was old and the in in seat screens were old too, with poor resolution (no touch screen to illustrate the aging technology). Although the entertainment selection was relatively current the aging connection in the arm rest, coupled with cheap ear buds made for a poor listening experience."
Pros: "It was not Finnair it was all British airways."
Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Cons: "Small uncomfortable airplane."
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Pros: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
Cons: "No complaints!"
Cons: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Cons: "Entertainment system is very old, but have a good selection."
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"
Cons: "Finnair "outsourced" the flight to a Portuguese HiFly. Boarding: flight delayed for more than 1 hour, with passengers sitting all this time in the plane and waiting for all connection flights to arrive. As a result we arrived late for our connection flight. The Finnair people that met the passengers on exit form the plain did not provide any information how we should proceed next. We were left to figure it out by ourselves. Crew: The impression was that all the flight attendants from HiFly were untrained. The did not know what to do an how to do. They seemed lost on the plane. Comfort: Plane seemed to be re-purchased from some Arab airline. Food: bad Entertainment: v system was broken. Information system was showing wrong current time."
Pros: "I never took it because....."
Cons: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Pros: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
Cons: "No entertainment system for each passenger."
Pros: "Seats are snug. You get to know your neighbors really well."
Pros: "Very friendly and helpful cabin crew. Excellent boarding procedures. The food wasn't awful. Everyone seemed relaxed and upbeat...maybe because the holidays are approaching."
Cons: "The rolls were ice cold, and the butter was not real butter. My husband found the seats cramped, and little foot room. I'm 5'2" and they were ok for me. The child behind me screamed and then projectile vomited for the last half hour of the flight, which can't be laid at BS's door. Many people were still on their cell phones and laptops during the whole takeoff, despite multiple announcements. I would have kicked them off."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "No one was traveling, airport calm, preTSE always nice This wasa codeshare--actuallyAA"
Cons: "no comp,lints"
Pros: "The crew really were fabulous! Went the extra mile in tough situation. Accommodating and cheerful!"
Cons: "Having to wait almost 3hours to finally leave ground."
Cons: "More comfortable seats"
Cons: "Flew in a leased 767, 5+ hour flight. Seats had not been adjusted for US adults - very tight squeeze, both side to side and front to back, extremely uncomfortable. No in-flight entertainment (screens blank the whole trip), and minimal service - not even coffee. Terrible!!"
Cons: "food and I could not check in at the Kiosk. It said I didn't have a flight and I had to wait nervously for 3 hours for an agent to come to the desk. Then I was able to check in easily."
Pros: "The boarding process was quick and efficient"
Pros: "It wasn’t full so we got a row to ourselves people were nice"
Cons: "TXL Airport is super slow with luggage."
Cons: "All airline seats are uncomfortable. It’s the nature of the beast."
Pros: "The crew was good and the seats were very good, made a flatbed."
Cons: "The flight was delayed one hour and the gate was changed. The food, which was served around 2:00 am was not edible and there was no breakfast, just more inedible food. The website was terrible and I spoke to three people on the phone and got 3 wrong answers to a problem."
Cons: "The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience"
Pros: "Crew was very friendly! Flight was very comfortable"
Cons: "On the first flight the seat was not comfortable at all. On the second flight the seat was very good."
Cons: "The seats are narrow whereby you are overlapping shoulders with the next person. Good leg room for short people. Food/beverage service is limited for a transatlantic flight. Outside of coffee, tea, and water, all beverages are at a cost and there is no snack (i.e., pretzels, nuts)."
Pros: "Great service, but late departure, missed flight in Reykjavik, 8 hours late arrival in Zurich"
Cons: "Waiting for us in Reykjavik to get to Zurich less than the 8 hours late...."
Cons: "They downsized the plane and bumped me and my travel companion. Worse experience of my life."
Pros: "Seats were comfortable and both flights were on time.....smooth rides!!"
Pros: "No baggage but flight advertised as Evonomy standard, that includes 1 checked bag."
Cons: "See above."
Pros: "Food was great"
Cons: "Entertainment selection was weird and horrible"
Pros: "The flight attendants were efficient and fast at bringing drinks and food! Overall the menu to order from is pretty good with several nice options. Entertainment system is great."
Pros: "IcelandAir gives you water in a fancy, iceberg-shaped bottle the second you board the plane, regardless of cabin. I flew "Saga class," so I got the royal treatment. Their meals were endearingly Iceland-themed, were presented beautifully, and were delicious. The flight attendants were incredibly friendly. Wi-Fi is free for Saga class passengers."
Cons: "I boarded very late due to the sea of people trying to get on the plane. If there was a call for the Saga cabin to board, I missed it."
Pros: "The USB plug and screen"
Cons: "No snacks"
Cons: "I didn't like being charged 95 dollars for my checked luggage with no prior knowledge that that was going to be the case. The website said one free checked piece, but apparently that didn't apply."
Pros: "Everything but having to pay $69 for a checked bag was fine."
Cons: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Pros: "Reasonable price"
Cons: "I was charged $250 to change my wife's flight even though the change was required due to my unexpected military orders!"
Pros: "The seats were comfortable and spacious enough. Also, the entertainment system was really responsive, which is a little thing, but makes it feel nicer and modern. It also had good selection."
Cons: "Being a rescheduled flight after a big storm, security seemed overwhelmed with the number of people. We arrive about two hours before scheduled departure and they were making last call by the time we got there. Not sure what can be done about this, but it was annoying. Maybe the airline could have requested that security open earlier."
Pros: "They provided a pillow and blanket which was very nice, and the crew were helpful in finding space for items during take-off and landing. The boarding and exiting were fairly quick."
Cons: "Everything on board costs extra, including basic drinks and snacks, but that's to be expected on cheaper flights. I assumed that the inflight movies cost money as well, although I didn't watch any because I didn't have headphones."
Pros: "No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice."
Pros: "When purchasing of ticket it hide that there is not a complimentary first bag check. To find out at the airport check-in that have to pay additional $190 ($95x2) to already paid price, I feel extremely cheated. According to Iceland Air, its the 3rd party/ Kayak's fault for hiding. I told them they are the one who are using 3rd party to sell tickets so the responsibility goes to both sides."
Cons: "When purchasing of ticket it hide that there is not a complimentary first bag check. To find out at the airport check-in that have to pay additional $190 ($95x2) to already paid price, I feel extremely cheated. According to Iceland Air, its the 3rd party/ Kayak's fault for hiding. I told them they are the one who are using 3rd party to sell tickets so the responsibility goes to both sides."
Cons: "Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion."
Cons: "The only complaint Is that you would need to pay for your own food/drinks and earphones onboard. this wasn’t clear when I got my tickets"
Pros: "On time, easy boarding, provided blankets and pillows, lots of overhead storage available."
Cons: "Picked exit row seat and wasn't aware the seats didn't decline at all."
Pros: "I have come to expect a high quality of service from Icelandair through past experience and this time did not disappoint. Anyone traveling to Iceland or Europe I would strongly suggest take Icelandair if you can."
Cons: "The musical selection on the in flight entertainment, while understandably centered on Icelandic artists, is extremely limited."
Cons: "No free snacks or food offered, just free juice and water."
Pros: "I really liked the fun facts about Iceland on seat heads, and the seats were quite comfy as well. Everyone was really friendly. As far as being trapped in a tiny space too high up in the air can be, it was quite enjoyable."
Pros: "The entertainment on the planes is fairly good with lots of movie, TV show and music choices."
Cons: "Icelandair's systems went down for two hours during Check-In. Didn't get a boarding pass for my connecting flight. Flight left an hour late. No information as to what was going on and how to deal with missed connecting flights."
Pros: "Very nice to my guitar. Not distracted by large amounts of televisions."
Cons: "Broken luggage upon landing in Paris. One handle missing and the second broken. KEF is small and narrow and has very expensive food and drink."
Pros: "The price was right. Lots of entertainment options. Amenity kit was nice. Staff/crew very pleasant."
Cons: "Seats were not as comfortable as business class seats on other airlines I have flown."
Pros: "Crew was very nice and both flights were smooth and timely"
Cons: "Boarding area is a free for all so it's chaotic. Everyone in line is guaranteed a seat so I'm not sure why everyone is in such a panic at the line. They should work on the herding process."
Pros: "the flights left and arrived on time. the time between flights was a perfect amount. The crew was very pleasant. Boarding was organized and efficient. good overall impression"
Cons: "It would have been nice to be served a decent meal on the plane. The food at the airport was mediocre and quite expensive. I wish I had brought my own."
Cons: "No aircon, small seats and no snacks/food served on the flight. Also the entertainment offers were meager for moderately expensive tickets. The fun began in REK. We arrived on time but something at the gate was broken so instead of bringing stairs to the plane they kept us on the plane for an additional 45 min sitting at the gate. During the wait we asked the flight attendants multiple times to make sure our planes would be waiting and were told that Iceland air planes will wait. When we finally got off with stairs, most connecting flights, even from Iceland air, had already left and passengers were stuck in REK. We were then re-routed through Copenhagen after pressuring the gate attendants into making sure we would be arriving in Frankfurt the same day since we could not spend a day in REK as other passengers had to do. We spent an entire day in airports and planes finally making Frankfurt (including time changes) at 830pm, 9 hours later than planned. All in all I won't fly Iceland air again."
Pros: "The seats were comfortable and not as cramped as other airlines. I wasn't prepared for the exchange rate, the cost of food purchased on the plane showed up as dollars on my debit card account."
Cons: "Our seats were said to be together but were across the aisle from each other, the boarding process was quite delayed and rather chaotic, boarding passes could not be printed (the attendants were very kind and tried to help). My bags were also lost between this flight and the next."
Pros: "The water and longer seat belts."
Cons: "Poor communication at the gate when boarding leaving many people looking around lost and confused. No real boarding process - a real scrum once on board. Can't even provide a small bag of nuts or chips, very limited selection of beverages which are complimentary and the foods offered for sale did not have much option for people with dietary restrictions (and I didn't see a place to special order). Besides hard seats and outdated movies and screechy classical music, what can I say about the entertainment. Not all seats and entertainment equipment in working order."
Cons: "Pillows and blankets. Quick boarding at gate, easy exit from either end of plane."
Pros: "The crew staff was friendly and immedirabtlt found my a blanket when I requested one"
Cons: "39b is the last row and middle seat. What is there to like ?"
Pros: "The plane was reasonably comfortable and on time. Blankets and pillows are nice."
Cons: "Icelandair lost my luggage and that of a number of co-travelers, failing to deliver the bags in Munich. This happens with all airlines now and then. However, whereas any self-respecting airline would have a baggage service contact who could access the baggage database and tell you where your bag was last scanned, and problem-solve to arrange delivery on the next flight, Icelandair has farmed lost luggage service out to a contractor with access to no info and no abilty to arrange anything. After hours of waiting, each customer was told to fill out a form and that no information could be supplied. They say if you don't hear from us in 6 days, visit our website."
Pros: "Foot room was nice"
Cons: "Everything just about!!! They were delayed by two hours twice, they took off an hour late as well, then baggage took over and hour to come out after arriving at my destination. The seats are supper in comfortable I couldn't fall asleep and my back hurt so bad. I was offered no food or drink my whole flight."
Cons: "This is the first and the last time that I fly to Europe with a budget airline. To save themselves a few bucks, they made the experience much less pleasant than it could have been. What they sold as food on the airplane was pathetic. And the prices for the awful food at the airport in Reykjavik were outrageous and they were not even posted, so until you went to pay you didn't know that those two pieces of stale bread with a thin slice of ham cost more than $12. Things like these leave one with a very bad aftertaste. Not worth it."
Pros: "Overall another great travel experience. The ground and air staff make you feel welcome. They provide bottled water when you board and go around again towards the end of the flight. One of those little things that keeps me feeling comfortable."
Cons: "Very few issues. However the the in-flight entertainment system always starts at full blast sound and no control to turn it down. When I've used headphones without their own volume control I've had to take the out until the on-screen controls finally appeared. It was really really crowded at the baggage claim in Reykjavik. Took much longer to get my luggage and get out than in previous visits. I also wish there were better food options. More protein and less carbs."
Cons: "The flight was late, so I missed my connection, despite assurances I wouldn't miss it. Moreover, they operate only one onward flight per day, so no later flight was available. Positive side was they rebooked my on another airline, but it made for a long travel day."
Pros: "The entertainment was great."
Cons: "For such a long trip they should have at least one free snack instead of just the beverages."
Pros: "I mostly slept on my way out to Keflavik, but stayed up on the way back to Boston. Boarding was better in Boston; they called for rows there. There's a USB port at the seats, making phone charging easy, and there was a good entertainment selection (I watched an 80's classic and a documentary on Icelandic foxes!). The cabin crew was very nice, all smiles, and came by frequently. My negative section will say that my luggage was lost, but they had it delivered back to my hotel about twelve hours later (that same night!), so it didn't affect my trip at all."
Cons: "Boarding at KEF was just a mass of people boarding the plane at once, making the cabin become a Lord of the Flies scenario with people blocking rows to get luggage in the overhead. My luggage was left behind in Boston (I've never lost luggage before!), but they were very helpful at the baggage counter. The seats recline quite a bit which I'm putting under negative because it's ludicrous that seats recline at all in airplanes. We're already packed in there so tight you can barely breath and people think it's fine to just take up more of your limited space."
Airlines flying from New Hampshire to Iceland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Hampshire to Iceland
Masks required on board, masks provided on flights from New Hampshire to Iceland
Social distancing seating
Middle seats unavailable to book on flights from New Hampshire to Iceland
Testing for antibodies, testing for symptoms for flights from New Hampshire to Iceland
Waiving of change fees. Search flexible flights from New Hampshire to Iceland