Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks"
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Originally my husband n myself were seated in different rows. At the boarding desk we asked if we could sit together. The girl accommodated us with 2 seats in an exit row which resulted in us having some extra leg room. Made the trip so much better. Thank you"
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Time was excellent"
Cons: "Snacks , why such small portion"
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "The kiosk to check in didn't work and there were no staff present to accommodate the customers. The only option was to join a long line to see a rep at the booth. There should be alternatives to expedite the process. To have at minimum three kiosks out of service on a busy travel day is unacceptable. Also, the flight took off about 20 minutes or more late. Lastly, the gate to board changed and the person making the announcement mispronounced the name of the country 'Grenada' more than one time. (pronouncing it as Grenadia)"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "Everything"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Everything Entertainment Early landing"
Cons: "Nothing"
Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "Nothing much. I was not in a good frame of mind after my first leg of this trip."
Cons: "My whole experience at Trinidad airport."
Pros: "Loved the real trini food that was served outbound"
Cons: "Could see the monitor properly"
Cons: "Food was too salty, passenger at the back had me uncomfortable kept hitting the seat, wish I had an option to asked to be move"
Pros: "I didn't get my suitcase I was told I would get it later the same day That didn't happen The next day I was again told it would be delivered to to me It wasn't I had to call again the following day Absolutely ridiculous!!!!"
Pros: "The crew was pleasant."
Cons: "I am clearly pregnant and a woman whom works for Caribbean airlines asked me to hold my own bags as my husband wasn't allowed to carry on the plane more then two pieces. she REFUSED to let us through till he gave me the bag to carry. I told her I was pregnant even hold my stomach as she can see. That was so shocking to me. Please keep in mind this isn't a security check point we went through all with no problem.This is boarding after you have you ticket scanned and they are boarding row by row. The seats were small and uncomfortable. I flew home on a hospitable airline JETBLUE. Better seats, better snacks, better overall experience"
Cons: "The plane was very old fashioned with outdated seats."
Cons: "Airplane's overall conditions were mediocre. Toilets were extremely dirty. Seats were quite uncomfortable. Even the first class section wasn't worth the upgrade. Was unable to book vegetarian option for food. Can't imagine why they assume everyone eats chicken. I'd think twice before flying Caribbean."
Cons: "I don't like the fact that the fares are none transferable to family members. I like the fact that I can travel very early in the morning. I'm thinking of changing companies,it is hard to come up with so much money, and reasons a raises and you can't make the trip you should allow to transfer it to your family members at least.smh"
Pros: "The staff was very good"
Cons: "Old aircraft"
Pros: "Smooth on time flight. Pilots gave regular updates."
Cons: "Crew members seemed as if they couldn't be bothered. The facilities on board are old and worn, especially the latrines.The aircrafts need a facelift."
Pros: "The crew was very nice"
Cons: "Seat not as comfortable as a business class seat should be"
Pros: "Pilot did an excellent job at departing and landing"
Cons: "Nothing at the top of my head"
Pros: "I appreciated the assistance that I got from the staff on the floor at the airport and the porter that helped to get my mother a wheelchair and get her from the car and checked in without much assistance from me. Mom, was traveling alone and it was difficult for me to get her from the car and inside without leaving my car unattended in a tow away zone."
Cons: "Flight was 2 hours late! The food was just awful. Tasted like leftovers."
Pros: "professional staff."
Cons: "plane shudder during flight. sounded like an engine vibration issue"
Pros: "Everything went smoothly, really cannot complain"
Pros: "The team were courteous and have smiles all the way."
Cons: "The discomfort of the seating arrangement."
Pros: "I liked the food and the crew were lovely"
Cons: "The cabin was a bit run down and the boarding process was very unclear, but I think that's more on JFK than anyone else"
Pros: "The service was excellent. The pilots flew with comfort seatbecause of their many experiences.sa"
Cons: "The. Seats are too close."
Pros: "Everything"
Cons: "Nothing"
Pros: "Flight was on time"
Cons: "Security check once arriving in Piarco"
Pros: "Overall good flight."
Cons: "I wish there was additional vegetarian meals to cover me and my family."
Pros: "the food"
Cons: "everything"
Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."
Pros: "the food given on the airline was great especially since it was hot the flight attendants were pleasants"
Cons: "the seats were comfortable if i were told how far back my seat was , i would have changed me seats"
Pros: "The flight home. First time flying with a female pilot. Comfortable."
Pros: "The food was great"
Cons: "There was nothing , not to like"
Pros: "No problem, smooth sailing all the way to and fro,"
Cons: "A little more leg room would do!"
Pros: "Food was OK and price was reasonable"
Cons: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."
Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."
Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Pros: "The staff was very professional and served service with a smile."
Cons: "The food could have been alot better. My seat was very uncomfortable the entire flight."
Cons: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."
Pros: "On time, good breakfast and air hostesses were on point"
Pros: "I really liked the fact that they were on time. No issues with checking in, boarding, in flight and landing...thank God."
Cons: "They showed movie, however it didn't work. The sound was horrible and the headphone didn't sit well in the socket."
Pros: "It was okay"
Cons: "The delay"
Pros: "The hours you fly are perfect for my business. Lights being low or off is helpful for me to sleep."
Cons: "The food could be better"
Pros: "The ticket change without a fee. I made it out before the storm"
Pros: "Every thing was great"
Cons: "Every thing"
Pros: "The on time boarding and departure."
Cons: "How tight the seating and space are."
Cons: "Our luggage didn't even arrive in the our country until 2 days later. Luckily we were able to borrow some stuff from family in the area, but it is just crazy, they didn't even tell anyone before we got there, which meant an hour wait just to let them know we didn't have luggage, like everyone else on the flight."
Pros: "The flight crew and flight was quite good."
Cons: "Most of the passengers bags were missing and I was never informed that my bags would arrive later.. I had all my essential items in those missing baggag, so had to go through miserably uncomfort night. Also, one of the crew refused to help me putting my carry-on up in the shelf at my seat, saying she's not allowed to touch bags.. I never heard stewardess are not allowed to help passengers with their bags.it was very unpleasant experience."
Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."
Pros: "The crew was excellent, I am a vegetarian and did not order a vegetarian meal but the staff made it so very easy for me."
Cons: "I was trying to do a web check in and while it seems possible I was sent in circles and was still not able to check in online. I was very frustrated with their online process, but then I consoled myself because I am very aware of the unconscious attitude of Trinidad services."
Cons: "The fact that there was a huge scramble with reservations....My flight was 2 pm, however, passengers who were present for the 4pm flight was allowed to board ahead of folks who were there for the 2pm flight."
Cons: "Although my baggage was make fragile they still handled it with no care what-so-ever. Result was break my brand new $3000 iMac."
Pros: "I enjoyed the great service by the crew. The meal was delicious and warm."
Cons: "I didn't not enjoy all of the entertainment . I felt that one should have had more options as to what hey would like to watch on screen ."
Cons: "No entertainment system, tight seats"
Pros: "Customer service was acceptable"
Cons: "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
Cons: "Was late. Almost missed me next flight."
Pros: "The crew was nice as was the meal"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Pros: "Plane had a modern feel with exception of entertainment."
Cons: "No entertainment on the back of the screen. This is 2018, who doesn’t have that??? Sit length was a little small. I’m 5’10 and barely fit."
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "Nothing"
Cons: "Flight attendants are rude and nasty!"
Pros: "staff was very nice. boarding was on time and efficient"
Cons: "no screens to watch movies. the plane was delayed for a repair and we had to sit on the plane for two hours before we took off. they should of let us off the plane during this time. because of this the flight felt longer. there was no choice of movie because there was only the screen in the isle. the food was horrible for dinner. the smell made me feel sick and the taste was worse. a sandwich might of been better than that disgusting hot food."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Cons: "Very old plane. No personal entertainment. Very basic service."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "On time good service"
Pros: "much room. great entertainment. great crew"
Pros: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Cons: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Pros: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
Cons: "Small seats. No entertainment old plane"
Pros: "Movies. Safety of flight"
Cons: "Food Too crowed seats no room to breath"
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Cons: "After arriving at the airport more than 2 hours early and at the gate 30 min prior to departure, American Airlines never called last boarding call, not our names. We sat at the gate, not knowing they had boarded, and tje plane departed unbeknownst to us. Had to stand in the rebooking line for 1.5 hours before speaking to a rep who told us we couldn't rebook our international flight. Had to request a supervisor, who thankfully after an additional hour was able ro rebook us."
Pros: "The crew was great"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "What I enjoyed about this flight is that I eventually made it to Chicago."
Cons: "Flight was delayed several times - blamed on Chicago ATC. The food offered was not suitable for First Class - there was chicken and vegetarian option. The FA was rather slow in serving and clearing trays. She was not interested in going around and asking for refills - when I inquired about it at dessert time, she didn't come back for 15 minutes and I had to ring the call button - she informed me they didn't have my drink of choice, so it was OK for her not to come back and tell me that. Service was terrible in First Class. American should seriously do something about that."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "The airline was great."
Cons: "It airfare.......I've never in my life had to deal with such an unprofessional company in my entire life! I'm honestly shocked that you use them considering your a creditable company. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! When I checked online they have nothing but bad reviews. Unfortunately I will not be booking through kayak again in fear of having to deal with airfare."
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "That we amazingly finally made it to Rome."
Cons: "Almost everything that could go wrong, did go wrong. Literally, every plane we were supposed to fly on had something wrong with it. We were delayed for hours, missed a connecting flight, had to take another flight which was delayed even longer, they had to find another plane entirely because something was wrong with THAT one. Once we finally got on the plane, we sat on the runway for an hour because there was some kind of TSA-related issue (awesome) and then the airport wouldn't let any planes take off inexplicably. We got to our destination 12 hours later than we were supposed to. But to make up for it, American gave us $10 food vouchers to use in the airport in the middle of the night..."
Pros: "Plane was clean boarding was fine."
Pros: "N/A"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "Captain and crew were friendly and professional."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Pros: "Crew, entertainment, on time"
Cons: "Food"
Pros: "We arrived back home in LA fine. It was the JFK first part of the trip that was not so good. Below"
Cons: "Just missed cutoff for baggage check by minutes. Told it had to go on next flight but one of us would have to fly with it. We both had paid for biz class. The agent gave me another biz class seat on the next flight 2 hours later. When I waited to board the gate attendant called my name. He chatted with another associate who irritably said "I hate when they do that, I'll go talk to the captain". She came back to the other one and he tore up my ticket and issued me a seat in the last row. When I boarded I mentioned that somehow I went from biz class to that and she retorted in a mocking tone "gee, don't know how that happened". Another passenger mentioned to me that they had given my seat to a gentleman in a blazer that somehow finangled it. Crappy bitchy customer service at the gate."
Pros: "It was five star all the way."
Pros: "The movies and outlets for charging things"
Cons: "Don’t allow screaming babies/kids on the flight next time"
Pros: "Flight and service was very good"
Cons: "Crew showed up late and we subsequently were delayed."
Pros: "Seats and plane condition"
Pros: "Nothing"
Cons: "Everthing"
Pros: "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
Cons: "Nothing."
Cons: "Information provided on delays was limited and information on connecting by flights was incorrect"
Pros: "Flight attendants were courteous"
Cons: "We have to buy our own food"
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Pros: "More leg room than on other airlines, friendly crew"
Cons: "No snack provided"
Pros: "Food and cocktails included alongwith entertainment"
Cons: "Hour late .. departure delayed ..pilots caught in traffic"
Cons: "Flight was delayed for more than hour."
Pros: "Food on board"
Cons: "Waited 50 mom for delay. Arrived and delayed on tarmac 1hr and long wait into duties."
Pros: "Some staff were professional and nice."
Cons: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Pros: "Inexpensive, got me where I needed to go."
Cons: "All food and headphones cost extra on a 6 hour international flight."
Pros: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Cons: "Air Canada is always late to board, take off, or to depart from the aircraft for the most random reasons. Every time I fly with apr Canada I can never depart or arrive in time; it's always a problem."
Pros: "Everything was solid."
Cons: "There was no WI-FI which was inconvenient. The crew was good...could have been nicer on the way from Newark to Vancouver."
Pros: "Nothing"
Cons: "3 months to refund a cancelled flight is unacceptable"
Pros: "Nothing"
Cons: "They over sold tickets"
Pros: "Nothing"
Cons: "Wifi didnt work at all on the plane to and from new jersey from toronto. I did not receive an online boarding pass once i checked in online.. i was panicked the whole day upon boarding my flight because i was limited with the time i had to wait in line. The staff on the toronto side were so distasteful and rude, never received a smile once. Not to mention they confiscated my 300$ face wash system.. I understand now the restrictions to bringing over 120ml bottles but they refused to even pour out half the contents (which they took into consideration on the toronto side) my bottles were only 125ml.... what a joke this airline is. i was flying alone and hadnt travelled from an airport in 15 years- emails i received DID NOT specify the restrictions of what you're allowed to bring in carry ons. how is someone new to this experience supposed to know?????????they simply told me there is a website i can go to to see the restrictions... but that website is not mentioned ANYWHERE. The airport staff were extremely rude and cold while ripping apart my bags because of toiletry bottles. I have an extreme anxiety disorder that made me have a panic attack during the baggage inspect and I was given looks as if i was crazy. absolutely disgusting people working in the airport environments. They caused me a world of stress. I will never in my life fly Air Canada again."
Cons: "The crew was unbelievably rude"
Pros: "Very friendly staff at airport. Saw we were flying with children and were able to put us on stand by to fly sooner."
Pros: "Delayed without cell phone text notification update."
Pros: "nothing"
Cons: "Crew was late and did not apologize. they were also rude during service"
Cons: "Paying for baggage."
Pros: "Crew was helpful"
Cons: "Didn't like the delay Had to check carry on"
Cons: "Over an hour delay boarding."
Cons: "Flight was delayed 4 hours"
Pros: "Right on time. No problems boarding"
Cons: "No food/entertainment"
Pros: "It's on time"
Cons: "."
Pros: "Early and luggage delivered quickly"
Cons: "The flight was considerably delayed, so that we missed our connection, the airport personnel at Newark sent us all over the place attempting to pass off the problem onto somebody else- even encouraging passengers to go to Montreal and "figure it out from there." Bags were taken off the plane and then put back on...the subsequent flight (the next day) was also delayed, and required half he plane to sprint through Montreal to their connections. It was not worth it. Especially considering I tried to call Air Canada for some of my refund and the number they gave me was a fax line."
Pros: "seamless flight"
Cons: "movie choices were poor"
Pros: "Nothing"
Cons: "Flight was delayed - no problem. But. Then kept getting delayed til I knew my connecting flight was missed. Talked to gate attandent who could care less. Told me and many others not her problem. Need to talk to someone in Toronto. Fortunately in Toronto they took care of things"
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Cons: "All three Air Canada flights that I had to take on this itinerary were late including the 2nd one which was six hours late. Air Canada personnel on this 2nd flight did not do a good job of communicating information to the customers during the delay. Air Canada booked be on a 3rd night that lead me to only get 3 hours sleep in a hotel. AC does not work with the customers when booking flights. they just make changes after the previous flight has left the ground."
Pros: "Flight was good.dela"
Cons: "Delay for both ways"
Pros: "Entertainment system is good"
Cons: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Pros: "Free movies."
Cons: "Delays at the gate going and coming back"
Pros: "Great crew. But aircraft had mechanical issues."
Cons: "Stuck on plane for 90 minutes before take off."
Cons: "the seats were very uncomfortable and didn't recline"
Cons: "Flight was delayed by 30 min"
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Pros: "Everyone was super polite"
Pros: "Everything went smoothly. We even landed a good 20 minutes before we were supposed to. Best flight I've been had"
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Pros: "Tenía reservado uno y de repente desaprecio"
Cons: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."
Pros: "Cabin crew was friendly and efficient"
Cons: "Crappy plane for an international flight"
Cons: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Cons: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Pros: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Cons: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Pros: "Seat comfort entertainment and food"
Pros: "The entertainment was probably the best part of the flight."
Cons: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."
Pros: "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
Cons: "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."
Pros: "It wAs on time"
Cons: "NOthing"
Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Pros: "Nothing."
Cons: "I left a day later. No effort made to change flight."
Pros: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Cons: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Pros: "Landing was perfect"
Cons: "Everything was fine"
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Cons: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Pros: "Nothing"
Cons: "Terrible Uncomfortable Overbooked"
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "Food was good. Nice blanket and pillow."
Cons: "The flight attendants were rude. I read online that they were but tought it can't be that bad. In real life, I was amazed by their general disregard and apathy associated with their job and us flyers. It was worse than the reviews. I really felt like they hated Americans. One flight attendant rolled her eyes when asked for something, another snacked her lips. They really don't seem like they like their jobs or their customers. If that's the case, move on."
Pros: "the food and the entertaiment"
Cons: "long trip"
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Pros: "The entertainment was readily available."
Pros: "Plane and crew"
Cons: "Good flight"
Pros: "Courtesy of flight crew"
Cons: "No complaints"
Pros: "Nothing"
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Pros: "Excellent flight. Iberia had outstanding service"
Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."
Cons: "We took the red eye and there were children that would not stop screaming and crying. This was not your usual crying infant. These children were able to speak. The crew did nothing about it and let these children yell and scream as they played games on the provided tv. Most of the people on the flight were displeased by this family that made so much noise."
Cons: "This is a horrible airlline. No inoformation or connecting here info in Madrid, no agents anywhere to be found. Online check-in malfunctions food was the worst food I ever saw. Airline causes huge amount of unecessary sress."
Pros: "Extremely disapointed of the way i had to find what airline was in charge of the flight. I almost missed it. I had to ask 3 different airlines, nobody could help me, i had to change terminal. Etc... Very stressful. Kayak explained very badly. I think about writing a review on your website and others"
Cons: "Read"
Pros: "It was on time and good selection on movies"
Cons: "Iberia needs new aircrafts... They are always kinda old..."
Pros: "Flight from NYC to Madrid"
Cons: "Lost my luggage for 3 days and no compensation for out of pocket expenses Flight from Madrid to Florence"
Pros: "Movies and food were both very good."
Pros: "Movies"
Cons: "Boarding was laugh out loud stupid. Worse than cattle. No announcements. Looked like the entire process was run by high schoolers. They wouldn't let us board till the last because we hadn't booked a return on BA. Among the worst flights ever"
Cons: "Put in standby, even with reservation. Choppy fight."