JetBlue, Delta and United Airlines have all waived their change and cancellation fees on flights from New Jersey to Caribbean. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from New Jersey to Caribbean.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New Jersey to Caribbean.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Caribbean from New Jersey is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Caribbean with an airline and back to New Jersey with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Caribbean from New Jersey up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Read more about JetBlue
Cons: Boarding at a tourist location is tough but cabin space is prestigious nowadays. Passengers need to be given clear guidance for carry-on baggage since it delays the onboarding process.
Cons: Los precios!
Pros: Seat was comfortable, entertainment was excellent, the inflight crew was goo
Cons: Food was terrible, there were no options. Tha airport crew was horrible, I was more than an hour in the line, what could perceive is that there is not enough personnel, also what I consider disrespectful is that although people for Puerto Rico flight was standing on the line on time, they were trying to cope with their delay on other flights, and they had all the line waiting until they finished with the other flights. THAT was absolutely disrespectful of others time, I was there carrying my carry on baggage. Abdul rely HORRIBLE. When they finally called me there was no education to say even Hello, she only spoke to me to say I had to pay for one bag, and the overweight price, I tried to explain I purchased a different fare, but she didn’t care she just kept repeating the same. Ground crew was horrible and the complete procedure is horrible, I’ve never had such experience with JetBlue. To improve you should start putting kiosks, and mobile check-in URGENTLY please
Pros: Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced.
Cons: Hand out wipes to self clean arm rests and tray tables.
Cons: Crew at the gate separated my parents from my grandmother which entered in a wheelchair. Told them they had to wait and couldn’t enter with her
Cons: In my trip from SJU to MCO before the boarding a crew member give us a package with disinfectant tissues and hand sanitizer in order to clean our space. In the flight from MCO to SJU don't do that.
Cons: Social distance . They sell a 90 % of capacity.
Pros: My flight was full of funny kids so I enjoy my flight a lot and the flight attendant was great too
Cons: Snacks we need more snacks
Pros: Only a 2hour flight
Cons: A working entertainment system.
Cons: COVID19 is over.
Cons: Everything was perfect
Pros: El vuelo fue confortable y agradable. El equipo de trabajo estuvo organizado y fueron serviciales.
Cons: El servicio es excelente, los asientos son cómodos y el vuelo estuvo sin problemas. Salimos y llegamos a la hora avisada previamente.
Pros: Friendly crew. Roomy Sears.
Cons: WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies.
Pros: Seat was comfy, crew had personality. We got home quicker than expected, which was nice.
Cons: Plane was smaller than I thought it would be, the entertainment screen was a bit lacking. We landed too soon and had to hang out on the runway for a while, which wasn’t ideal.
Pros: Staff good
Pros: Flight left quick and everything was in order
Pros: That I finally made it home after long hours waiting at the airport
Cons: No more delays.
Cons: More Lego room
Pros: Crew was very polite and accommodating
Cons: Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride.
Pros: We had exit rows seats that gave us extra space! The crew was very friendly even though they did not have anytime to rest, i am thankful for their services.
Cons: Seats are just uncomfortable. Headphones should be complimentary.
Cons: Nothing else
Pros: Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel.
Pros: Everything ran smooth I got my information on time and was a head of schedule and JetBlue made sure they kept me updated at all times.
Pros: Great boarding process, very personable crew and very comfortable seating even with a full booked plane.
Pros: Confort, cree,
Cons: Food and waiting time, delay
Pros: Resolved promptly
Cons: Asked for water but was forgotten a couple times
Pros: I am disabled n the flight attendant was outstanding in helping me on n off the plane.
Pros: La aplicación no decía el Gaste, el del papel era uno y en la pantalla otro.l y si preguntaban te fechas diferentes cosas. Para que escuches que están en la última llamada y hay que correr y cuando llegas esperar por el Gate ya que está ocupado. Más que el aire era caliente.
Cons: The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier.
Cons: They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free.
Pros: Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first.
Cons: Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting.
Cons: On past PHL to BOS flights beverage options were limited but there were a few choices. Today, only water was offered. Also, the new service cart wasn’t used
Pros: The crew were so great, seats were bigger than I’m used to, and the movie selection was great. captain got us boarded and was able to take off earlier than expected. Arrived a half hour early.
Cons: My son had to go to the bathroom shortly after we landed. Which he had to since the seatbelt sign was turned on when we were landing. He really couldn't hold it any longer and he is 4. I was sitting in the last row next to the bathroom and I attempted to get up to take him. The stewardess was very rude and told me to have a seat. I said he is about to pee in his pants and I sat down. Well sure enough he urinated on himself. He was so upset because he thought the rude stewardess would get bad at him. He also didn't understand why he couldn't go to the bathroom. So he urinated on the floor of the aircraft. So I left with my 4 year old boy covered in urine and in tears along with my 6 year old and my 2 year old who was having a tantrum at the same time. This made my mother's day complete. I felt as if the staff on this flight was very rude. No one even said sorry or cared about what had just happened. Even a happy mother's day greeting would have been nice. To add on our flight to Philadelphia we we're delayed for 3 hours. We have three children 6 and under and ended up arriving at about 3:15am. Your airline did absolutely nothing to make us more comfortable and am overall very dissappointed in JetBlue.
Pros: Arrived on time, free snack
Cons: Most TVs on the plane did not connect to direct TV as promised
Pros: It was likeke being thrown back in time. Personal bag and carry one, generous and good snacks, WiFi and entertainment all included! Also the seats were comfortable and leg space roomy.
Cons: Clean flight. Easy
Pros: Fast flight
Cons: Seats were uncomfortable no earphones
Cons: It was cold. Regulating temperature would be nice
Pros: Plane was on time and all crew were very courteous.
Cons: My tv was not working properly and was unable to watch any movies.
Cons: Tv, internet did not work majority of the flight, air was not that high.
Pros: Excellent service.
Pros: On time
Cons: Everything. Major delays lost vacation times
Pros: It was ok
Cons: Stop charging for wifi. Jet blue has free wifi on domestic flight
Cons: Muy puntual
Pros: the crew was amazing. Seats needs to be more comfortable.
Cons: seat needs to be more comfortable.
Pros: Crew and pilot were great.
Cons: The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat.
Pros: Crew was amazing
Cons: The WiFi would not connect for two of my flights. I wanted to watch movies
Cons: No comments
Pros: The price.
Cons: Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!
Pros: On time take off and the fact that we arrived alive.
Cons: Hot meals and inflight entertainment. No even drinks were served.
Pros: Great service and comfortable; well sanitized.
Cons: TV screens for movies and shows.
Pros: I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care.
Pros: The middle seat was left unoccupied to ensure social distancing.
Cons: The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music.
Pros: Nothing. Will never fly American again
Cons: Better customer service at the gate.
Cons: there was no social distancing
Pros: Yes the crow was good
Cons: The wifi should be free to use without paying for it
Pros: Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack.
Cons: American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me.
Cons: Almost 4 hour delay.
Pros: The crew was really good. The flight had no issues. I was pleased.
Pros: My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines.
Cons: If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines
Cons: Nice crew. Nice flight. Wish there was a bit more legroom
Pros: Crew helped us find new seats on board.
Cons: American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!
Pros: Smooth ride
Cons: Feeling of being cramped
Pros: Crew was excellent
Pros: Regular delays. This one by 2 hours. Easier to fly a different airline.
Cons: Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation.
Pros: Great first class cabin crew.
Pros: Service from crew was fine
Cons: No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft.
Pros: Checking in with my Mum who needs assistance was excellent.
Cons: Lack of Entertainment.
Cons: Seats and space
Pros: Turkey sandwich snd boarding went smoothly
Cons: There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was.
Cons: Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!
Pros: American did transfer us to another flight after several hours' delay.
Cons: Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later...
Cons: Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop
Pros: I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight.
Cons: I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather.
Pros: USB Outlets are nice to have
Cons: Nothing was bad on this flight
Pros: The flight left on time - I do appreciate that.
Cons: We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim.
Pros: Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process.
Cons: I guess the lack of snack options but that is just the way it is nowadays.
Pros: Nice crew clean airplane
Cons: Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug
Pros: I liked that you could watch TV and movies from your personal device without a charge.
Cons: That the flight was delayed.
Pros: The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline).
Pros: That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews.
Cons: That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again
Cons: Super old planes, no had a tv.
Pros: Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre.
Cons: If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that".
Pros: The flight arrived early which was nice. But that's the only good thing about this flight.
Cons: From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD.
Pros: Crew was good.
Cons: The television was in the aisle and couldn't be properly seen. Also there was no outlet charger. During boarding, even thou they called by group number, the crew allowed a queue in the front, making it confusing who was in line and who wasn't. Better wait till the end to board that get in that mess
Pros: The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through).
Cons: There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again.
Pros: Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair.
Pros: on time
Cons: cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers
Cons: Flight delayed
Cons: Not having so many delay and not seating on a plane for over an hour to take off.
Pros: When it finally took off the flight itself was smooth.
Cons: Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it.
Cons: Again, left stranded in SC.
Pros: The crew was helpful and nice.
Cons: It was delayed a lot.
Pros: Not much
Cons: Dirty seat, broken screen & headphone socket.
Pros: Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon.
Pros: EWR gate personnel tried to move things along. Seat was roomie and the flight attendants were pleasant. Flight was on time and landed early. No complaints.
Cons: Long TSA lines at EWR, but they moved.
Cons: Terrible service. Flight delayed (two hours).
Pros: Just what I needed, right when nothing was working out. I had many things going on in my mind, yet nothing had to do with my flight. Everything worked out perfectly after all.
Cons: When we arrived in PR there wasn't a gate available because the one that was assigned had a broken jet bridge.
Pros: All in the prices!!! Accesibility!!!
Cons: The prices changes too much!
Pros: Great crew.
Cons: Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)
Cons: I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD
Cons: we took off over 1 hour late
Pros: All the way we had a great atencion from all the crew and airport facility thanks
Cons: See above.
Pros: Entertainment was good
Cons: Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc.
Pros: Great service, it had been a while since I flew with United. Impressed with the new plane.
Pros: clean; good movies
Cons: no kosher food option
Pros: Nothing again!!!
Cons: Having to fly to LHR to get home, even that flight was delayed. Typical United methinks.
Cons: The flight was life threatning. The pilot hit a patch of air, and there was screaming and people were hysterical. Honesty, we thought the plane was going down into the water. I still have not recovered from the fright, and i dont know how i am going to get back on ghe plane to go home. Thr captain didnt even address the issue or appologize for the discomfort. Very unsatisfied...and scared. I left 7 small chikdren at bome, who all need a mother.
Pros: Estaba supuesto ser un viaje barato y puntual
Cons: Pero no fue de esa manera yo soy un paciente esquizofrénico y padezco de vipolarida más tengo problema con el azúcar mas padezco de sleeping adnnea.y muchas otras condiciones.y mi vuelo no salió cuando. Tenía que salir.yo vivo en perth ambos y era muy difícil viajar para Mi en tren para luego tener que pasar todo lo que pase.deverian por lo menos recomendarme con algo desierta por todos mis inconvenientes.
Cons: For an international flight, there should be more amenities like charger etc.
Pros: We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny
Pros: Nothing at all.
Cons: This flight was the worst experience I ever had. 7 hours delay with no compensation at all. I loss one day of my job. I called united customer service and they couldn't help me. I won't flight on united never again.
Pros: Smooth boarding
Cons: No entertainment of any sort available unless paying.
Pros: That i had all four seat available to me and very helpful
Pros: Was fast and on time
Cons: Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else
Cons: Lots of delay, not so friendly flight attendants
Cons: Since united took over food court it is impossible to get breakfast. 30 minute wait at the kiosks, missing items at express, no coffee at Stromboli stand, another line to get coffee. 8:30 flight pulls out on time but doesn't leave for another 45 minutes, still posts as leaving on time.
Pros: Rate was very good and the time of the flight was perfect! Non-stop and all.
Cons: I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that.
Pros: Fast and easy boarding
Cons: No tv, no , no magazines
Cons: I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better
Pros: On time, friendly crew and very reliable
Cons: Where's the food?? Gas prices have dropped significantly but all airlines still skimp on food, charge for bags and tickets are still pricey
Cons: I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off
Pros: El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!
Cons: Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!
Pros: United wifi app allows you to watch some film and tv on demand, if you've downloaded the app in advance. Staff nice.
Cons: Seatback screen the size of an original iPhone, possibly smaller - and no on-demand content to be viewed on it, the movies play when they play. Most TV series available on the app have only one episode. Overhead baggage bins are TINY. Most normal carry-ons won't fit at all in central bins, and some not in side ones either. Expect a fight over them if flight is busy. Large IFE box under every window seat in economy.
Pros: I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me.
Pros: Everything was perfect, the crew was fantastic
Cons: Maybe a bit of food.
Cons: It took to long to board the flight
Cons: The airline is horrible.. Poor customer service
Cons: Comfortable and affordable!
Cons: No leg room and also a short free movie wouldn't hurt.
Pros: The crew was great but the seats were not comfortable.
Pros: It was ok, one gets what one pays and I understand that.
Cons: Some padding on the chairs would have been welcome.
Pros: Not a thing.
Cons: Customer service. Organization. Staff being knowledgeable.
Pros: Crew members were friendly and attentive.
Pros: Check in was
Cons: Smoother ride to location
Cons: Nothing because everything is good.
Pros: En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio
Cons: Todo Check in Empleados Meriendas Entretenimiento
Cons: Frontier is usually good, not this flight. Dirty and packed full, not clean at all.
Cons: Covid prevention methods need to be fixed ASAP, I don't trust Frontier with my health safety. Everyone was cramped in the plane and there was not any space betweem seats like other airlines. The app did not work to pay for carryon and I had to pay $60 in the front desk.
Pros: Better to board back to front!
Cons: At least offer water!!
Pros: Fast easy boarding, friendly helpful staff
Cons: There was more kids sitting on their parents lap than I’ve ever seen before and it made a very chaotic noisy flight
Cons: Never happened, the flight was cancelled and never rebooked.
Cons: The flight was delayed, it was a mess.
Cons: Tremenda porquería horrendo
Pros: Crew was amazing, I love that they had tablets to take the order instead of driving the cart up and down the aisle.
Cons: Paid fifty dollars for more leg room and it basically felt like basic seats that I’ve flown with such as spirit and American Airlines
Cons: Everything was good. It’s was a nice travel... safety and puntual. I like that... the only things I think they may could be better is the airplane seat. And they don’t have television.
Pros: Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido
Cons: Como comenté anterior Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido deben mejorar y no cojer a la gente de boba eso no se hace primera y última vez que viajo por Frontier
Cons: Hardest most uncomfortable seats, ever!
Pros: Estaba todo bien.
Cons: Pero no me gusto q havia mucha turbulencia. Y mis photos queria esplotar.
Pros: We had an uneventful flight
Cons: Didn’t depart until 1055 pm. One hour later than scheduled
Cons: I took my 11 year old daughter for her first unaccompanied airplane trip to Florida today on Frontier Airlines. I paid for a window seat in the back row, which is where she wanted to sit and is also required to sit being unaccompanied. A few minutes after she boarded she texted me that a mom told her to move over so her kids could sit at the window seats (my daughters seat). My daughter of course just listened and moved over. I was livid. I told her to tell the flight attendant but she didn’t want to make a fuss over it. What was this flight attendant doing? She had to notice the seat assignment switch at some point. I do understand that she also has other responsibilities and can’t be a hawk over my daughter. Why wouldn’t she make them move to their own assigned seats when she did notice a seat change? I understand that another adult passengers can make a seat assignment switch but NOT a child. I am also fine with a flight attendant asking my daughter to move but not another passenger. It sounds like a bully just wanting the best for her kids at the expense of my daughter. I was a fury of no sleep (I work night shift)and pregnant (emotional) looking for help at the airport and there was no one to help me! I wasn’t allowed to leave the gate until the plane pushed back but the gate attendant had left before the airplane pushed back. I should have called my daughter and had her put the flight attendant on the phone but at the time the thought never crossed my mind. After the plane left I complained to the ticketing counter who told me they couldn’t do anything to help me and gave me a number for customer service. I was then on with customer service for at least 45 minutes. They weren’t rude but definitely didn’t have a response that was very caring. They asked me why my daughter didn’t speak up on the airplane. I said, “because she is 11 and listens to adults when they tell her to do something.” They said they would report my case/ complaint to the “back office” so this would “never” happen again and gave me back my money for my daughters checked bag of $45. I had to push them to give me back any sort compensation. At this point I didn’t want to make it about money... it didn’t seem right. This is about my daughter and her safety and the service I paid for her to have in my absence. So I took the $45 deal and got off the phone. I am still so angry. This was her first flight alone and she’s a little scared, a little sad, and then she has to give up the one thing that she was looking forward to on the flight. If something would have happened on the flight they wouldn’t even know what seat she was in! I don’t know if I will ever book flights with frontier again. The flight also left 40 minutes late without any given reason.
Pros: El personal muy atento
Cons: Asientos un poco incómodos, no hay entretenimiento
Pros: boarding and treatment by staff wad excellent
Cons: $3 for a cup of coffee is outrageous.... other airlines at least include beverages and a snack (peanuts etc).
Cons: Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!
Pros: Getting home safely.
Cons: I felt like I had been taken for a fool.
Pros: No travel no more with Frontier! The y charge you for vou carry on bag! They Miserable!
Cons: Have to paid for my bag
Cons: The only thing I didn't care for was that when my flight was delayed by three hours; when I landed the crew in the airport because an attendant refused to take minute to look at my ticket. If she had looked at my ticket she would have seen that I didn't miss my connecting flight because it was also delayed by three hours. I almost missed my connecting flight because this artentand kept refusing to help me and kept sending me to customer service who would have told me to get on my same connecting flight. The attendant was working at the desk near my connecting flight but refused to take a minute to try to help me even though she wasn't busy nor was she helping someone. I had to figure this out on my own while standing in line at customer service, which had about 100 people waiting who also missed their flight so I would have missed my flight if I had done what the frontier attendant from my connecting flight desk had instructed me to do. I had to run back to the gate minutes before boarding ended almost missing my connecting flight because of the attendant. Attendant worked at the denver , co airport. The crew on the plane and everyone else was great. Also didn't care for the charge for a carry on bag.
Pros: The price of the ticket
Cons: I had 1 carry on luggage. When I left Orlando I was not charged for the carry on...It was a carry on within size standards. When I left Philadelphia back home..that's a different story. When I went to board the plane the guy that scanned my ticket said I needed to step aside as I did not pay for carry on. I explained I did not pay in MCO to Philly and why was I being charged now. Tyra Brunson, said she was the manager at the gate. I explained the situation and she said that she doesn't know how they do it in Orlando but that here I had to pay $60 for the carry on. I aske if it is a different company and if the policies are for all locations and she said yes but in philly they charge $60 at the gate for carry on. She did say if I went on line I could purchase at $35, That was better but still dont agree with haven been charged since it was a legit carry on which I should not have been charged for. Trya saw me try to go online but guess to late to purchase online. That was of no concern to Tyra. She did not do anything to calm the situation and Iat this point I was extremely aggravated as was not ready to spend an additional $60, I did not budget for that. While this is all taking place another 4-5 people were pulled over for the same thing. They were asking as well why on this leg of the trip we now had to pay for carry on luggage. I would like to be reimbursed as I think this Agent took advantage of me, us. Also, I think Trya needs to attend a CSR class as she does not know how to deal with the customers in a way that keeps the tension down. Example. I asked for her name an whee would only give me her first name. I was able to get the name when she accidentally flipped her id around (note, she flipped it around so I could not see name when we discussing the carry on situation). I would not recommmend Frontier Airlnes to anyone. This was my first time flying. With them and more than likely the last.
Cons: Flight was canceled due to "maintenance issues". Agent was not empathetic at all. When asked when or if the flight was going to leave...she said don't know. I said so you're basically saying it could be midnight before you might have an answer...she said basically yes. and to top it off there was no agents behind the ticketing desk to assist with refunds. We were able to get our money back by having to call Frontier directly. Lourde was very helpful, but the Frontier agents at charlotte douglas were no help at all. Will never fly Frontier!
Pros: I loved the price. My parents recently retired to Florida so traveling to see them is important. The plane and flight crew weren't bad.
Cons: When I got to the airport not one Frontier employee was around. The line grew, and grew as the passengers arrived. Many with small children who can't wait that patiently. We were there as predicted and as the sign said "Gate opens two hours before flights". Two hours came and went. Jet blue (nearby) fully staffed laughed and said 'you get what you pay for'! The crew came inside (as if just coming to work) and started to allow bags to be checked. Clearly 25-35 minutes late. Our flight was also delayed a half hour and Frontier said that was why the crew didn't check in sooner. However having someone, anyone from the co represent them to let passengers know would be helpful. I over heard many with small (Crying) children this was their first time flying. If security was busy this would have been frantic.
Pros: Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet.
Cons: I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!
Cons: I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them.
Pros: The flight attendants were fairly kind and considerate when going about their job.
Cons: I fly a lot and have taken a fair share of disappointing flights but this one certain hits the top. The boarding process was chaotic; the woman at the counter was down right rude and did not once make eye contact. The flight crew was close to useless when people were taking too long to be seated or placing bags in the overhead. I cannot rate food or entertainment because frontier is too cheap to even hand out tiny bags of mixed nuts. You certainly pay for what you get. Then we all waited 45 minutes for our bags to be unloaded at baggage claim. That is an unacceptable amount of time! Only for me to realize my bag was lost and somewhere in Mississippi. I've been traveling as a frequent flyer member on united and American for five years and I was considering joining frontier'/ program but after this experience I need to reevaluate.
Pros: I sat in the first row, so the leg room was pretty good.
Cons: Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed.
Pros: They give you free water on the plane. That's it...
Cons: First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously.
Pros: Priority check in for veterans. But will not be using this airline after this trip.
Cons: There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future.
Pros: I didn't like ANYTHING except the fact that I had already eaten, purchased water, and was finally getting home.
Cons: $40 bag charge for mediocre service (I am being nice.) The a la carte way everything is handle there is a charge for EVERYTHING No wonder the ticket was so cheap, a drink of water cost, peanuts and snacks cost, carry on bag cost If you are not going to be above average or better yet better than Southwest who still gives a free bag a fre drink a free snack and a free carry on then stop charging for a person to simply breathe on your plane. First time flying with Frontier and it will most definitely be the last.
Pros: one of the waste airline and liers. never said bag have fees.if they see we have a carry on baggage they wait for the last minutes to charge of $60. On cheap flight fare they give the cheapest fare then they wait for baggage. my last trip to Philadelphia other airline offer was $312.00 ist baggage free.i got forntier price around $265. but for the round trip i paid $95 extra for the baggage.so almost $360. on board very unprofessional idiots are working.i told madom you never told about baggage price.Her answer everything in website.if you are not paying now you going to miss the flight. Before we need only 30 mints required for the domestic flight checkin. now just like international travel time required. 2 hour early.2 hour these idiots using for braggaining with customer. Now readers and customer your choice to travel with these idiots or not. Flight crew below average
Pros: Left on time. Arrived early. Crew was pleasant enough. Luggage arrived safely. Having a non-stop flight from east coast to central Texas was great.
Cons: Price of ticket looked good online, but ridiculous add-ons put price above cost on other airlines. Seats were too close. Felt cramped. Price of snacks and beverages too high. Plane looked a little rough on outside, which doesn't matter, but makes one wonder about maintenance of engines and vital parts. Several years ago I felt ripped off by Frontier. They sent tickets to wrong place but charged me $100 for not having paper ticket. So far with my recent experience this time, I would continue to consider using Frontier.
Pros: Our flight was quick with no delays.
Cons: Charging you for just about everything. Apparently paying for my airline ticket did not guarantee I'd have a seat on the plane, so I had to pay an additional sum of money for a seat. Wait, did you think you were finally done paying the airline? Of course not! Want to take anything with you on your trip? Pay for a checked bag. Thought you were clever and decided to just bring a carry on to avoid the charges? Think again! Costs more than checking a bag... All the while messages pop up pushing you to pay for even more random and unnecessary amenities.
Cons: no covid protection
Cons: No social distancing, they sell you cheap flights just to make everything an add on or extra charge. Kiosks we're having issues, employees just didn't seem to care.
Cons: Delayed for 4 hours - no communication as to why or any updates along the way
Pros: The flight was on time and early to arrive.
Cons: The seats are some of the worst I've experienced. I sat next to a grown gentleman and pretty much had half his body in my seat. My son thats 12 fits perfect but not adults
Cons: Flight was too crowded. No social distancing. The booking gave the impression that middle seat were blocked, but there were not. Everybody got up when we landed.
Pros: Just the price
Pros: Nothing! I do it because I need the flight in that moment.
Pros: I like the wider front seats. Plenty of room and comfortable
Cons: On the return trip I wasn't able to purchase the wider seats since they are only 8 of them. I sat on the third row and it was quite uncomfortable even for a small person like me
Cons: Everything, Spirit is the most poor airline
Pros: Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more.
Cons: The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option.
Cons: Took every precaution. Very courteous. Smooth flight even arrived a bit early. Over all Excellent trip.
Cons: I was charge 55 dollars for a backpack cause the side was to long which it was the 2 wheels the backpack has. I don't think that was fair. I now know to use your airline.
Cons: The flight was delayed and not even announced at the terminal.
Cons: Last minutes extra charges
Pros: The services was nices
Cons: The first airplane was kinda small space for my feet. But the second plane to Dominican Republic was excellent
Pros: 321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company.
Cons: Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves.
Pros: Terrible! The worst experience in my life.
Cons: Nothing, the airplane and the staff totally disaster.
Pros: At least food was offered.
Cons: Some workers are really rude, do not really want to work, can't be bothered to help check people in, but the minute they realized we were military they attempted to be only slightly better with their attitude. The whole plane was entirely way to small for any regular sized person yet alone my 6'5" husband, baggae fees are ridiculous, and the lady at the gate basically told a woman boarding that she had to put on her jacket on order to board instead of carrying it cause she was already carrying a carry on and a personal item.
Pros: They eventually got us there. staff were friendly.
Cons: Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say.
Pros: This flight had more legroom than ANY flight that I had taken in years. I'm not sure if I just got lucky and landed in an upgraded seat or if that is standard on that plane, but it was great! This crew was also one of the best I have encountered. The cabin was very cold, but as soon as I asked the attendant to turn up the heat, she happily did, and I was more comfortable. She then came back to check on me to make sure I was better. Then... when I was going into the bathroom to brush my teeth, she stopped me and insisted that I take take the fresh, unused portion of a water bottle to use-- so as not to rely on the "plane" water. I would never had thought of such a thing-- but she was right, and for that, I was safer and more comfortable. Both attendants were also immediately at the ready with unlimited hand sanitizer after my bathroom experience. These kinds of things show me that they were pre-prepared to go above and beyond for my comfort and well being-- that is RARE in the airline industry, and I definitely appreciated those extra steps. Please look up their names from my itinerary, and give them the credit they deserve!!! All of my gate attendants were great too.
Cons: Both of my flights that day were late, but honestly, I do believe that was due to the weather--- so I was not upset. The HARD sales pitch for bags and extras was excessive. There was no food or entertainment, so that's why I gave them a 1
Pros: Flight was early, plane was clean. Flight was uneventful
Cons: They charge ridiculous prices for luggage, even carry ons. Paid $42 each way for one checked bag. Food and drink are not free. Water was broken on plane in washroom. They try to get you to pay for a seat, otherwise you may not sit with your family. Only allow 40lbs in checked luggage, but you can bring as much weight as you want in personal or carry on. 41+ lbs costs an extra $30. They nickel and dime you for everything even $10 to print boarding pass. Initial price on Kayak was lower than everyone else, but with all the add ons turned out to be much more expensive. Not allowed to bring tennis racquets on board, have to check them. Jet Blue allows them to be carried on board. Will NEVER fly this airline again.
Cons: Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful.
Pros: The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day.
Cons: When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience.
Pros: That the flight was over and I was done flying with spirit.
Cons: Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky.
Cons: My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same.
Pros: Timely departure. Great customer service in San Juan , Puerto Rico.
Cons: At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small.
Cons: A woman at the LAX (connection point) boarding area was so rude to the point where a supervisor got involved. I had a carry on with insulin(I'm type 1 diabetic) that she told me I had to check in. I politely asked her why since Philadelphia international did not give me any issues about it. I also told her that I'm type 1 diabetic and can die without it. She said "you're either checking this bag in or no one is boarding" and proceeded to put the security arm down. I spoke to a Supervisor, who told me it was completely fine. My 7 year old child and I finally boarded thanks to the supervisor. My advise to the wpmn is to stop and think why another reputable airport would have let someone through with the bag she's refusing to let in due to simple fact of size. This was not larger than a normal carry on. I understand that flights are often full and make these requests but certainly not in a humiliating way and ceerriamlg not after being told that it contains medicine that someone can die without.
Cons: I went to check in with the Spirit agents and they told me my bag would be fine for a personal item after I put it in the measuring display. However, when I got to the gate, they told me my bag was not allowed unless I paid $100 for it. I knew exactly which agent I talked to when I checked in for my boarding pass, but the supervisor wouldn't let me contact the agent at check in. The lack of communication is ridiculous. The supervisor at the gate was extremely rude to me and told me that my words were "bullshit." I will never fly with Spirit again and always pay for your bag because the agents at check in and at the gate are not on the same page with Spirit rules whatsoever.
Pros: The seats were comfortable
Cons: My sister and I and another passenger (not with us) came to the gate at 10:00am and our flight was at 10:15am. When we walked up there was a woman and a stroller just going through the gate doors but when we got to them the attendant said that we were too late and missed the plane. She said we needed to be there 10-15 minutes before departure time. The other woman showed her a phone with the time on it and said it's only 10:00am now and there was no page with names or last calls. And a woman just went through. The woman told us it didn't matter, they couldn't take us and sent us back downstairs to get a new ticket. My sister and I were at the coffee shop about 100 yards from the gate and if we would have heard our names being called or a last call for the plane, we wouldn't have gotten coffee! We had to go back downstairs to get another ticket, the plane they put us on was boarding right then and they told us they would have someone walk us through TSA but after we finished with the tickets they told us to go up and someone would meet us there...no one did. Thankfully the TSA guy remembered us and let us through the front of the line. When we got to our gate the woman there reminded people that if they were going to the bathroom or getting anything to make sure they were back 10-15 minutes before the plane was scheduled to depart. That flight was delayed 20 minutes anyways. I will never, ever, use Spirit again.
Cons: Flight from Detroit to Philadelphia was cancelled the morning of the trip. Wait time to talk to a Kayak rep was 1 hr 20 min, then the Kayak rep that tried to help us was informed by Spirit that we had to talk with them directly. Then the wait time for Spirit rep was over an hour and their website function was down. When we finally reached the Spirit rep they informed us that they would not help us reschedule another flight to get to our destination, and our choices were to get a refund or fly out with them 2 days later. Neither of these choices were an option for us, so we had to purchase last minute tickets on our own for an outrageous price with another airline. Spirit said the hurricane/weather was the reason they cancelled the flight, but the weather was fine on our route and no other airline had trouble getting from Detroit to Philly. I have NEVER experienced an airline being completely unwilling to work with me during scheduling problems. This situation cost us a ton of money, and worse we missed a very important event. We were extremely disappointed to say the least and will most likely not consider flying with Spirit again.
Pros: I tried to check in on line. No one sent me the check in mail. I tried many times. Since kayak sent it to price line, I tried with price line and it said to go directly to spirit. I went to spririt many time but unsuccessful. I fill in information but drops the information. I decided to check in at airport. Trains made big delays and arrived airport 45 min before departure and dead line was 1 hour before. I was cut. No other flights were available except for the same one on the next day. They charged $99 for change fee. I missed many appointments, spent extra $99. There is very little direct flights between phl and lax, and price seems good at the beginning but ended up expensive and lost one day, spirit had very very bad service and I don't want to use it again.
Cons: I want to receive mail for check in. Spirit should repair their website so that people can check in on line. They should make people check in at airport if they had a failure on their web. Check in dead Lind needs to move to 40min prior to departure instead of 60 min. if it was caused by their failure, they should not charge for change fee of $98. I just hate spirit.
Cons: The flight was delayed nearly 5 hours due to mechanical problems. As an early morning flight, the mechanical issues were known in advance--the plane did not arrive as scheduled the night before--yet passengers were not notified until check in at the airport. We could have made other arrangements (or slept until a normal hour) if we had been promptly notified. The gate agents were not understanding, and no accommodation--such as complimentary soft drinks--was made for our inconvenience. I felt like Spirit wasted my day.
Cons: Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn.
Pros: Absolutely nothing. Our flight was scheduled for 750a. We wake up 5am to ge to the airport, while waiting for the cab I decided to check my email to find out the flight was cancelled due to "mechanical issues". Which means they didn't sell out the flight. The rep I called caught a lot of my animosity, which the issue wasn't her fault, but she remained professional to her credit. The next flight was the next morning already a day into my vacation. I declined cause I wasnt gonna be Charlie Brown to thier Lucy. She then closed out the phone call with the normal spill, "we appreciate your business, book online, we are always here for you etc." This further annoyed me. My vacation was ruined and you think I would ever give Spirit another shot at anything at all in my life.
Cons: This airline is serious about "no frills." I didn't realize this until check-in: my "cheap" ticket would get me absolutely nothing in terms of accomodations that most travelers depend on, like a carry-on bag. "No frills" policy aside - the check in process was HORRIBLE. I thought I could easily check in using my cell phone -- wrong. This website has no mobile version for cell phone users. I had to get my laptop to easily navigate the very slow website. Even when navigaing on the laptop, I had trouble navigating around between pages. I couldn't return to the previous page to de-select my chosen seats. It was also difficult to choose an option that didn't include PAYING for the seats.
Pros: nothing was impressive.
Cons: Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too.
Cons: We were unable to board out flight. We arrived at the airport 50 minutes before our flight. We tried but were unable to print our boarding passes at home. When we got there we waited behind 2 couples before getting up to the attendant. When we got to the front they told us we were too late and could not take our flight. We were 44 minutes before our flight and they close their system at 45 minutes. We called customer service and they told us the supervisor could open the flight and let us on if we showed her that we tried to print our boarding passes and could not. We had a picture and showed her but she did not care. She was not letting us on our flight for anything. I don't know if she was on a power trip or what but I have NEVER experienced such poor customer service and unwillingness to help a customer in my life. They then told us they could book us on the next flight out, which was the next day. We went to American and flew American. They were super helpful and got us on a flight out 2 hours later. Thankfully for American we only missed the first night of our conference and not a full day, like Spirit would have had us miss. I will never fly spirit again after that experience.
Cons: Spirit airlines cancelled our flight because of weather but every other airline continued to fly out. In fact, we were able to get a flight out at almost exactly the same time on American Airlines. The worst part was that they were trying to reschedule us for 2 days later!! They said that was the soonest we could fly on their airline. Im not sure who on earth can change their plans by 2 days at the last minute but it sure wasn't an option for us. There also was to be no help for the 2 nights (at 250$ per nigh0t we would have had to stay at a hotel.
Pros: There is nothing that I liked about flying this airline
Cons: From the minute we walked up to check in the staff was unpleasant and unprofessional. There are two signs, one specified that if you have a boarding pass you should join that line (assuming it would make the check in process shorter and less stressful) however we were told that there is only one line. My dad proceeded to recommend that they close the entrance to that particular line and was flagged off by the male gentleman at the counter. When I booked this flight I was very much aware that I had to pay for our bags however I had no idea that booking a flight for $180 would require paying $450 in baggage fees, one way. For four tickets I paid approximately $800 and will pay the same for my bags to fly. There is no reason why a flight to Florida for my family and I should cost $1600. Why is spirit the only airline with a 40lb weight limit. I fly frequently and was shocked when I go to the airport and was told that I needed to pay an additional $117 for bags. I did sign up for the membership with Spirit and i would like it refunded as I, nor my family, will ever fly with this airline ever again. Yes you have a young fleet however, I have yet to encounter one in my travels yesterday that was pleasant. I've worked in hospitality industry for over 15 years and frequently fly and have never had such a terrible experience. If I didn't have a return flight on spirit, I would not be flying with you ever again. But just know I've had my one experience and I will no longer. I was warned by others however I didn't listen.
Cons: Again it was a very bad experience I don't know why spirit is in existence. They rape you for whatever charges they can get with baggage the flight was delayed there was no one at the desk for over 2 outs the whole time I waited to get on the fight there were spirit employees sleeping in plain site at the gate sitting in wheel chairs that were for people on the flights I will never suggest to anyone this airline or use it again myself the only way I would even consider is if someone replies to my comments in email and reimburses some of the wasted money on baggage email@example.com
Cons: I didn't like that I paid for a flight plus they trick you and don't tell you that they charge $40 each way for a carry on and $10 to print a boarding pass. Then tell everyone at the gate the flight is delayed and I never got to fly. They literally shut the door in my face while the plane was still there and their excuse was that they would have to restart boarding in order to let me on. It was the most out rages ridiculous thing and they wouldn't give me a refund either So I pay for a flight that I never got to fly on Never use them again
Pros: Can't say I liked anything about this flight.
Cons: For starters, I get an email telling me I have to check in online or pay $10 to do it with a person (I'm ok with online check in but seriously?!). Then during online check in I come to find that you have to pay for carry-on luggage, and if you don't pay the $45 for it online you will pay upwards of $100 when you get there. Next I come to discover, although I bought a ticket I did not actually have a seat. I had to pay anywhere between $9-$45 to guarantee "I could sit next to my friend", if not I could take a gamble and not have a seat. Once we were seated on the place it turns out your seat is not guaranteed, two poor gentlemen behind my husband and myself were booked with the same seat. The amount of people I heard verbally express they were dissatisfied was so far greater than any "low fare" prices they offer. There is no form of entertainment (which I can deal with) and no complementary snacks or beverages; again, I can deal without them but they are such a standard on other airlines. Finally, I grew very annoyed with all their reminders as to why they do the things they do, in fact to "keep our fares low". I'm sorry your fares are not great because all of the hidden costs. Needless to say, I won't be flying spirit EVER again.
Cons: Spirit cancelled our flight two hours after its original take-off time, only informing us via e-mail. Passengers had to use the intercom system at the gate to get a live person to come talk to us and even then it was airport staff, not actual Spirit employees. The staff at the Spirit check-in counter would not help us, and our checked baggage was held hostage for two more hours with no word from Spirit as we all waited at the baggage claim. I have never experienced such poor customer service. I realize this is a cheap company, but if you can't even expect minimum service you're only wasting money and time. This company should not be in business.
Pros: I actually liked the fact that we arrived in LA 45 mins early.
Cons: The Flight Attendants weren't pleasant...one short "black Attendant serving in "Coach" seemed so miserable. She wasn't pleasant AT ALL! Her demeanor was as if she just would rather be somewhere else, anywhere else but here on this flight serving us. The other Attendants weren't overly friendly either, but they weren't as obviously indifferent as this short one was. The Pilot was the nicest part of the whole Fight. Also the fact that I had to pay $50.00 to check my bag $55. to be able to bring it on the plane...the most I've had to pay EVER! thus-far. So the money I saved w/ this Airline cost me more than if I were to have booked my flight w/ another Airline. Also, NO MAGAZINES TO READ, NO MOVIES TO WATCH, FOOD WAS BEING OFFERED AT A PRICE 4 times they dId this..I FOUND THIS TO BE EXTREMELY "TACKY" Especially considering the length of this FLIGHT to CALIFORNIA frm Philadelphia. I never had to pay for in-flight refreshments on shorter flights than this one. I''VE flown more than I ever have in this past year w/ different Airlines and this was the worse experience SO Far! It wasn't worth it! I am NEVER FLYING ANYWHERE W/ THIS AIRLINE AGAIN! I'd rather pay a little more than to be "NICKELED & DIMED" TO DEATH! Also the two passengers I sat next to said the same! Ya'll might want to address these matters or you may NOT EXSIST IN THE NEAR FUTURE.
Cons: Late flight. Delayed flight on and then delayed again... unable to tell us when the flight would take off.. unable to rebook flight to the next morning... Airport reported that plane was broken and required a part from JFK airport and that they did not know when that part would arrive...and once it arrived they had no idea how long it would take to fix that plane. Then approaching the new 3 hour and 40 minute delayed flight time, we ended up switching gates to a different plane anyway. the plane got into Dallas around 330AM which was difficult to make arrangements for transportation upon arrival. Would not fly again.
Pros: The Crew and the seat trays that perfectly fit an iPad for watching movies.
Airlines flying from New Jersey to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Jersey to Caribbean
Masks required on board, masks provided on flights from New Jersey to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from New Jersey to Caribbean
Testing for antibodies, testing for symptoms for flights from New Jersey to Caribbean
Waiving of change fees. Search flexible flights from New Jersey to Caribbean