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Pros: Affordable prices
Cons: Boarding process very desorginized
Pros: Affordable prices
Cons: Boarding process very desorginized
Pros: Crew was ok
Cons: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing
Cons: Be on time with the flights.
Pros: you were on time
Cons: more space between seats
Pros: Crew was great, service for the price was excelent
Cons: Lugagge took a little longer time then expected
Pros: Movie was good.
Cons: WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno
Pros: Great service and comfort
Cons: 2 hour delay, terrible
Cons: Thank you for excellent trip
Cons: Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.
Pros: Smooth flight
Cons: We almost missed out connecting flight because we had to transfer our own bags on to the connecting plane.
Pros: Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!
Cons: Tight seats are tough, but I guess passenger comfort is a thing of the past.
Pros: I love the airline, great service.
Cons: The seats are worn out and they hurt your bottom.
Pros: Almost everything was perfect!
Cons: The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.
Cons: Food is baad
Pros: I liked the food, the movies
Cons: I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in
Pros: Flight on time and as comfortable as one can get in economy.
Pros: Um nothing
Cons: Checked in online and got the check in line only to have the lady tell me I’m too late and that I never checked in. They did manage to charge my baggage fee though? I had to book a different flight and tackled on another $500 dollars to my trip. Will bever use my Aeromexico club premier again.
Pros: Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner.
Cons: This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it
Pros: The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you.
Cons: This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you
Cons: A friend was flying standby and didn’t get a seat even thpugh the seat beside me was empty. Very upsetting
Pros: The flight was on time, the crew was polite and attentive, and I appreciated the meal.
Cons: The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that.
Pros: On time
Cons: They charge for luggage
Cons: Dinner was terrible
Pros: The price and flight times
Cons: The food and the fact that the entertainment was only in Spainish
Pros: Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)
Pros: Friendly staff.
Pros: It was a very good fare in terms of biz class
Cons: Food was terrible . Drink selections terrible, bathroom dirty , service was not good at all
Pros: Comfortable and smooth
Cons: Food and food service
Cons: The behavior of the front desk employee who provided us the ticket.
Cons: Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever."
Pros: Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate
Cons: Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible
Cons: Transferring in Cancun is a terrible experience.
Pros: Service was friendly and very attentive
Pros: Nice plane
Cons: Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico.
Pros: Good legroom. Staff, food, boarding. Landed ahead of expected time.
Cons: The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up.
Pros: Food service, upgrade, and leg room
Cons: This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again.
Pros: It was fast and easy n comfortable
Cons: No me gusto que no hubo orden al momento de abordar en la sala A. y salir acminando como otras aerolineas baratas y mediocres de Mexico. Una de las crew fue muy ruda y de mal humor todo el tiempo.
Cons: I waited 50 minutes for my bag claim with priority tag. Customer service desk employee told me wait...wait without any excuse or explanation. No more Aeromexico.....period
Cons: Ads while in the plane!
Cons: One hour delay, returned to airport we left from an hour after departure. Ended up arriving over 3 hours later than expected
Pros: Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful. We ar3e booking more flights on this airlines! FOOD was AWESOME.... really!
Pros: Was on time, good boarding process, Food ok, entertainment poor.
Cons: The seat broken but they were able to fix before departure very quickly.
Pros: Excelent at all.
Cons: The food
Cons: You lied to me because the flight was not with Copa but with Aeromexico.
Pros: Service, media access. Crew was very kind and friendly. Boarding was well organized by row number.
Cons: It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!
Pros: Checkin was easy and promt
Cons: It was hot and crowded on the plane!
Cons: American is poorly prepared for day long delays.
Cons: Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate.
Cons: No food or beverage service during covid-19
Pros: Everything was great.
Cons: Nothing. It was smooth and efficient.
Pros: My flight attendant always smiled and was very hospitable.
Cons: Long security line. Long wait to the gate after landing at LGA. Snack options are very poor.
Pros: Customer service was excellent
Cons: Great service always
Pros: Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay.
Cons: If the seat hadn’t broken and delayed our flight by 20 minutes
Pros: Seating, nice personnel
Cons: Long layover in Chicago
Pros: Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly
Cons: Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room
Pros: The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time.
Pros: Flight attendants were excellent. Communication from the flight deck was good as well
Pros: Leaving on time
Cons: Snack selection could have been better. Gluten free options.
Pros: The ground personal and flight crews did everything they could do make up for the delays.
Cons: The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today.
Pros: Comfy seats and legroom in first class
Cons: Expected more than cookies for food in first class.
Pros: New, clean plane
Cons: Food was horrible. Salad 90% celery chunks, and beef that was 90% gristle. I paid extra for more leg room but got a bulkhead seat that had less leg room , and cramped, hard to access table and video screen.
Pros: by airlines
Cons: flying next day trough LAX
Cons: flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again.
Pros: Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit
Cons: 3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness.
Pros: Food - What can I say about pretzels except "Okay"?!
Pros: Nothing Flight was delayed , which made me miss my connecting flight.
Cons: Mostly the staff who were not friendly at all. Two of them were very arrogant and ignorant. I’m not looking forward to my flight home and I’m thinking of changing airlines. I’ll never travel AA again. Very disappointing.
Cons: I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person.
Pros: Crew was friendly and helpful. Boarding process was pretty quick.
Cons: The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off.
Pros: crew friendly
Pros: Dreamliner plane
Cons: Terrible service from get go which continued when landing in Melbourne with hopeless Qantas.
Cons: No food
Cons: The information that was given was awful. Why would AA send a broken plane to ABW?
Pros: Nice people to fly with
Pros: everything fine
Cons: having to gate-check our hand luggage
Pros: Great staff. Arrived very early. Smooth flight .
Pros: On time
Cons: short flight herded like cattle. not much about it
Cons: Entertainment. None. Horrible movies on common shared screen. Really sucks on long flights. Would not fly American again until they update enetertainment.
Cons: The information of code share was not clear..so I was expected to fly with JAL...
Pros: Almost on time
Cons: Boarding process, PA system volume very low at PHX
Pros: Met expectations. Landed early.
Cons: Seats harder than expected
Pros: Everything was crew, drinks and the flight was great!
Cons: Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful
Pros: This was a great flight! I love the brand new plane, very comfortable even in coach. Entertainment system was well-done with good selection of movies. I didn't need my own device to be entertained on the long flight.
Pros: Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it.
Cons: The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded.
Pros: Remodeled plane style
Cons: Liked it
Pros: The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever.
Cons: Boarding took forever and I'm a Premium passenger.
Pros: On time, upgraded at Dallas
Cons: Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk.
Pros: Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour.
Pros: Price and schedule.
Cons: Do not like how this or any airlines board passengers.
Pros: Easy boarding
Cons: Strange kid sitting next to me
Cons: The flight was delayed over an hour. Because of that, I missed my appointment.
Pros: We arrived safely
Cons: Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others.
Cons: It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague.
Pros: Nice crew
Cons: Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool.
Cons: They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life.
Pros: crew friendly, talked to us, made sure we had everything we needed for a good flight
Cons: Took off late due to weather
Cons: 45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic.
Pros: We made good time, and the crew was attentive and friendly.
Cons: My seat kept reclining on its own and had no headrest. Takeoff was rough, even for Albuquerque.
Cons: Baggage fees, food fees WiFi fees
Cons: Pilots driving waaaay to fast
Pros: Good landing, an I arrived earlier.
Cons: First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me.
Cons: Did not have the free united entertainment on wifi. Only offered direct tv for a fee
Pros: Quiet and comfortable
Cons: No movie or tv
Pros: Enjoyed the stroopwaffels that were handed out as snacks.
Pros: The window seat
Pros: The check in staff was super friendly
Cons: In flight entertainment didn't work and the flight was very bumpy.
Cons: Rude crew- not service oriented
Pros: Very friendly staff
Cons: Upset about not being allowed a carry on luggage.
Pros: Crew was nice.
Cons: Delayed almost 2 hours.
Pros: Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching.
Pros: It was fine. I got to my destination.
Cons: Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time.
Cons: Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.
Pros: Everyone was quite friendlly and personable, especially our flight attendants.
Cons: It was hard to hear the captain over the speaker. The inflight entertainment was expensive
Cons: 2hrs late
Pros: Punctual departure, arrival ahead of schedule
Cons: The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim.
Cons: Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport.
Cons: I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight.
Cons: Water only
Pros: All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work.
Cons: I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines.
Pros: We departed on time and arrived at least half an hour early.
Cons: The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room.
Cons: No outlet to charge my phone
Cons: - There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped
Cons: Seats could provide lower-lumbar support.
Pros: Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination
Cons: delayed because of weather in Denver
Pros: On time, ahead of schedule
Cons: Everything, United blows
Pros: Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead.
Cons: Drives me nuts to find there is no gate available when we arrive.
Cons: Seated in last row no recline on chair!
Pros: These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory.
Cons: It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it.
Pros: Smooth flight once we got in the air.
Cons: Didn't like the delay 2-3hours
Pros: Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery.
Cons: I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights
Pros: My flight was delayed by a day due to the engine problem.
Cons: Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ.
Pros: Crew were fine.
Cons: Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.
Pros: I think Topeka was her name. She was a very good flight attendant
Cons: The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out
Pros: Nice flight attendants
Cons: Cramped seating, seat would not recline at all. Departure delayed due to poor airplane maintenance.
Pros: My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.
Airlines flying from New Mexico to Acapulco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Acapulco
Masks required on board, masks provided on flights from New Mexico to Acapulco
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Acapulco
Testing for antibodies, testing for symptoms for flights from New Mexico to Acapulco
Waiving of change fees. Search flexible flights from New Mexico to Acapulco