Pros: "Got here early"
Pros: "The crew. Customer service."
Cons: "Snacks other than the cookie they always offer."
Cons: "Temperature on ground and in air...stuffy and warm"
Pros: "The crew member did a good helping me"
Cons: "If Alaska didn’t overbook my flight then bump me off"
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Good crew/ gate team"
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "I love the biscoff cookies. Smaller plane. I had legroom though!! Business as usual. Good flight decent take off and landing."
Cons: "You need a n/a choice. Bags were a little late. Seatac has a terrible congestion problem at curbside pickup Seat did not recline. Really full flight. Not Alaska’s fault that people get a little cranky."
Pros: "Fast flight. Pleasant crew."
Cons: "Sat on the runway for 30 or so minutes waiting to disembark. Wasn’t sure what was going on. A little explanation would have been pleasant."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Pros: "The flight was fine and the crew was great and all was well until we tried to land in Seattle and missed the attempt due to fog and next thing we knew we were headed to Spokane!"
Cons: "We were supposed to get home on Dec. 30th but were diverted to Spokane for the night and arrived on Dec. 31."
Pros: "Ease of access Friendly flight attendants"
Pros: "Amenities and service was great"
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "The crew seemed good, including the front desk crew."
Cons: "The plane was late; so HOT inside while we waited."
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "Surprised by how young their staff was. Fast, friendly check in."
Cons: "Flight delays, but not Alaska's fault."
Pros: "I got home safe and on time"
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "Leg room, good customer service"
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "I got there 20min late but I got there"
Cons: "twice now my bags have been lost leaving seatac IN A ROW!! the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)... (-_-) really? I will think twice before flying with this airline again"
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Cons: "Flight was 2 hours late for no reason which ended up costing me $1500 and two days to rebook my return flight. Thanks, Alaska."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Pros: "Great airline that gets you to where you need to go on time and with comfort."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "My initial flight was at 0800; I got to the gate before 0800 and was told I couldn't board the flight even though it was still at the gate and was still before the flight time. I had to pay to rebook my flight, spent over $200 in rides to and from airport, had additional parking fees and was several hours late to work. I have many family members who work in flight service so I understand that employees don't like to re-do paperwork; however, being there before the flight time and being denied cost a lot of work time and money. I have always had great experiences with Alaska so this one was quite a disappointment compared to their usual great service. :("
Cons: "Something unexpected came up and I was unable to fly out on the date the ticket was purchased for. I contacted the airline several weeks to see what options I had to switch flights, or get a voucher for a later date. No flexibility. I purchased a one way ticket for $125.60 and they have a cancel/transfer fee of $125. So I had a wasted ticket that just flew empty. I asked if I could transfer the ticket to someone else... They said $125. They told me if I had purchased the travelers insurance it still would be the same fees as well. Not earning my business."
Pros: "Boarding was quick and simple. Fill from the back to the front, now weird zones and scattered boarding process"
Cons: "Considering that gas prices have seriously dropped and the airline continues to charge me an extra $25 to travel with luggage, you'd think they would offer passengers more than a single micro bag of pretzels and a cup a soda as complimentary item on a four hour flight."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."
Cons: "The plane could have arrived on time. Otherwise everything was fine."
Pros: "Very smooth flight, crew was great!!!"
Cons: "Flight crew service"
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Cons: "Our flight was delayed for more then 6 hrs. Jet blue said everyone will get $250 credit. I called them last week since I received nothing from them. As of today still nothing."
Pros: "Flight was cancelled by JetBlue and rebooked in unprofessionally"
Pros: "Inflight team was epic"
Cons: "The weather could have been on our side"
Pros: "snacks were ok"
Cons: "two bathrooms were out of order"
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "Smooth process thanks!"
Pros: "Our seats right upfront with the extra legroom!"
Pros: "I was comfortable enough to sleep."
Cons: "Delay in boarding and take off. One of the crew was obviously sick. Coughing and sneezing the whole flight. I would not take any food or drink."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Cons: "We were hurried off the plane to meet our connection since the ABQ to JFK flight was delayed. They wouldn't let us Board. Had to pay for a taxi to LGA in order to catch next flight which is now twice delayed. No excuse. And security people were incompetent. A rough day, Jet Blue."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "I liked that I was able to get the relevant information on time"
Cons: "We were not fed food!"
Pros: "Length of flight"
Cons: "The boarding process took nearly and hour - same for unloading. I understand special accommodations - but maybe not for the entourage of family members, friends, and acquaintances. And perhaps the people needing wheelchair assistance should wait until everyone is off the plane instead of going first."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Pros: "Half the passengers were sleeping in rows to themselves. I’m 6’5” with a bad back and was stuck in an aisle seat, unable to even rest much less sleep. I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! One could make the argument that it’s less safe as well, seeing how there’s no one IN the exit row to help open the window in the event of an emergency. I like Jetblue but this policy is likely to keep me from flying them if I can fly for just a bit more $ and have comfort."
Cons: "Heartless rule, give the flight attendants power to make customers happy...healthy!"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Cons: "We cancelled the flight. I did not like the refund that we ended up getting. You did not get get much of a refund. We were very disappointed on the amount. We had to cancel because there was a serious family emergency, so we had no other choice but to cancel. I know you probably did what your policy says, but ....."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "On time, very smooth flight"
Cons: "Flight attendant was very rude."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "Comfortable seats with plenty of leg room. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally."
Cons: "This flight was delayed as usual. The entertainment was out of date and hard to use. Was not sure if I would be charged for the headset or pillow so I opted not to get them."
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Cons: "Allianz insurance screwed up my flight causing me to miss my flight and now I can not be refunded for a mistake that the Allianz and vayama made. Still waiting to hear back from kayak about refunds or credits or something."
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Cons: "Paid more to upgrade to even more space seating, yet no indication I would not have in-flight entertainment, a tray table and power stations in this seat. I would have kept my original seat and my money in my pocket had I known these standard amenities would be restricted."
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "On time"
Cons: "Flight attendants not friendly"
Cons: "Cheerless stewards could perk up."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Good movie choices"
Cons: "Too cramped. No leg room"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "great flight - easy and quick as always"
Cons: "the power on the plane didn't work and there was no entertainment"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "The landing experience."
Cons: "The organization of serving meals."
Cons: "Second flight was sold out and it was hot inside the plane the entire time."
Pros: "Sadly, nothing"
Cons: "Big bulky guy next to me insisted on using all of the armrest, all the time. Crew only greeted white passengers with a smile - which is something I'm noticing in many Delta flights (don't see that happen on Virgin or Alaska) I could see the luggage handlers throwing each bag onto the conveyor belt like they had a personal vendetta against each bag. They made an extra effort to toss each bag IN THE AIR so it lands with a thud. Seriously apalling!"
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Cons: "All seats were booked, no covid-19 social distancing"
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "All was good."
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "That I arrived on time"
Cons: "Without any kind of entertainment, Some soft music will be better than the aircraft noise.."
Pros: "Like clockwork. New plane."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Cons: "Air conditioning seemed to be inoperative. I asked the flight attendant and they said they couldn’t do anything about it. When it’s a 12+ hour flight that’s a problem"
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Cons: "AA gate crew checked my bag at the gate, but to the wrong person!! I missed my flight because I had to go find it in baggage claim, take a taxi to another terminal, hoof it across the terminal to TSA pre-check which was 45 people deep and slow as a snail, then run to the gate (which was at the ooooother end I originally entered through). I missed my flight literally by 3 minutes. There was no one at the gate to help me, AA staff kept telling me to go to different places, getting a new flight was INSANE. The whole experience was a pure nightmare."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "The crew was abrupt, harsh, spoke down to the passengers, sighed, rolled their eyes, etc. It's their job to serve drinks, and attend to passenger requests and needs. They made it seem like they were being put upon to get a glass of hot water or coffee. If someone asked what type of juice they had, they rolled their eyes and answered rudely. No one smiled and seemed friendly"
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Cons: "Service, poor rebooking process, lack of communication."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Cons: "Flight delayed. Seats are not very comfortable."
Pros: "We made it one piece and the pilot clearly made an effort to avoid turbulence by changing altitude constantly in search of smooth air."
Cons: "Crew brought food whether you wanted it or not. They loaded up my husband's tray table with food for 3, even though they were all asleep. I was sitting across the way, so, perhaps they didn't hear me say no thanks. The entertainment system was awful. You had to go through all the steps again and again every time you tried to simply check flight information. Annoying. When we arrived DFW customs, one of our bags was missing. Still in London. No surprise. LHR is awful. We would not see that bag again for nearly 4 days. They gave me some thing about a belt problem between T5 and T3 in LHR. We went from T3 to T3. No excuse. Probably fell off somewhere. Chocolates were a bit melted and chip bags burst. Whenever it was, it sat in heat."
Cons: "I do not understand when a global carrier knows the plane will not arrive the next day that they do not find a suitable replacement. The plane interior was outdated!"
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Two out of three bathrooms out of order"
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Cons: "Late flight , now stuck on plane for 20 mins and being moved to another gate . Still on plane"