Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Maryland
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Scores according to KAYAK customer reviews
Pros: "I like the spaciousness in the front for your feet."
Cons: "The flight lasted about 5 hours, but they only offered limited small snack (chip or granola bar) and some drinks. They have sandwich and other real food but it costs around $9.5. Some other airlines provide free full meal even the flight time was only 3 hours."
Pros: "good service good flight"
Cons: "Change gate not done properly"
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Movie selection was very good"
Cons: "Gentleman sitting in front of my son was intoxicated and dropped his sauce on the floor which splattered on my son. I told the hostess who helped clean up the mess. The man was too drunk to even realize his own mess. Limit drinks. He bought 3 drinks on a 5 hour flight."
Pros: "Alaska is my favorite airline."
Cons: "My seat assignments did not transfer to Alaska so I couldn’t get my seat assigned until just before I could board."
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Cons: "first class service"
Cons: "I was in the last group being boarded (D) - by the time it gets to this group it seems a kind of controlled pandemonium starts and the staff just do their best to herd people in. I have an Alaska Air credit card and one of the selling points was to board earlier, but that has not been the case, as they reserve this for their higher level customers, whatever that means. Also, on this flight, I was very unimpressed with the crew, there was a younger African American man, who was particularly unfriendly, he clearly needs remedial training in customer service. I was disappointed with my experience this time as I have mostly found the crews to be very professional."
Pros: "Flight was fine. Crew friendly. Seat comfort quite good. Movies etc great."
Cons: "Cabin very cold. Took 90 min for crew to come around for drinks and orders. Nothing to do with rough air."
Pros: "Efficiency and spotless plane."
Cons: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Cons: "The gate was switched at the last hour for no apparent reason to a gate that had a delayed flight. My flight was delayed an hour as we waited for the first flight to depart and then my flight to deplane, get cleaned, load and depart. Not sure why this needed to happen."
Pros: "Boarding smooth"
Cons: "See above"
Pros: "Ease of boarding"
Cons: "Paying for baggage"
Pros: "Good crew/ gate team"
Pros: "Our flight attendants were fantastic."
Cons: "The application I had to download had cookies."
Pros: "Great legroom."
Pros: "Nothing, didn’t fly"
Cons: "I purchased insurance in the event my circumstances changed and I couldn’t fly. My circumstances did change and I ended up not flying. When I contacted Alaskan, they “reimbursed” me for the flight but simultaneously charged me $125 as a change fee. The result was no benefit from the insurance, and a loss of my money as a result."
Pros: "The great selection of movies available on the flight."
Cons: "The flight attendants seemed rude and not friendly."
Pros: "Also...spacious seating by coach standards"
Cons: "Never a fan of boarding zones but it was fine"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "On time. Tons of free movie options. Good snack options. Comfortable seats."
Pros: "I love the biscoff cookies. Smaller plane. I had legroom though!! Business as usual. Good flight decent take off and landing."
Cons: "You need a n/a choice. Bags were a little late. Seatac has a terrible congestion problem at curbside pickup Seat did not recline. Really full flight. Not Alaska’s fault that people get a little cranky."
Pros: "Fast flight. Pleasant crew."
Cons: "Sat on the runway for 30 or so minutes waiting to disembark. Wasn’t sure what was going on. A little explanation would have been pleasant."
Pros: "The flight was delay, but the ground crew did a stellar job in keeping us informed while we waited by making several announcements on the progress of our flight. The flight crew also did a terrific job turning the plane around so we could board. I appreciate their service."
Pros: "Brand new plane, first-rate crew, and quick boarding and take off."
Cons: "It took the ground crew a long time to get in position."
Pros: "The flight was on time, the crew was very friendly and the seats were very comfortable. Overall very good experience."
Pros: "I had an aisle seat with no one in the middle seat next to me. Very little turbulence over The Rockies. Movie selections poor...same as back in March and it is now July."
Cons: "Flight arrived at 12:05 a.m. rather than 10:45 p.m. flight path went to Charlotte N.C. and then to Dulles..strange. Due to heavy traffic or weather conditions?"
Pros: "The two of us were originally set to sit apart, but the staff helped us and for our seats together! We were bey grateful."
Cons: "They separated my seat with my 2 years old son, far far away. My 2 yo son got the seat in row 13 while mine was row 23. Then the front desk staff could only help to switch to row 12 and row 13. We’re still not together. That’s horrible. Then when we got on the plane, I asked people around if they don’t mind to switch their seats, but still not working well. The flight attendants didn’t help at all. Just saying, “this is the best we can do.” What did they do? They didn’t even help me to work it out. Then one of the front desk staff came onto the plane and help me out. My son and I finally sit together. But the overall experience sucks! Alaska Airlines needs to train their crew to have more emphatic to the passengers."
Pros: "Flight was delayed and I loved how engaged the cockpit and cabin and gate crews were in keeping passengers informed."
Pros: "Crew was exceptional - friendly and took care of passengers, including helping an old lady with her bags etc."
Pros: "all was good trip and service nothing to criticize"
Pros: "The flight and crew were great. We had an early departure and early arrival. The flight was not full"
Cons: "My seat 4a I should have moved to 1 or 2 a"
Pros: "Usually we fly United on a direct flight to PDX. That flight is no longer available so we chose Alaska to Seattle. Their entertainment and internet actually works making them a better option than United. Flights were on time, crew was friendly, and the aircraft was clean. No complaints with Alaskan, and actually happy to change airlines after years of being with United even though it is not a direct flight to our destination."
Pros: "Yes, they My have lost it but they delivered it to make up for the mistakes."
Pros: "Alaska is great in all ways"
Cons: "Lost luggage"
Pros: "Ease of access Friendly flight attendants"
Cons: "Chargers didn't work on either flight"
Pros: "Amenities and service was great"
Pros: "Crew is very nice and helpful"
Cons: "Seats are uncomfortable"
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "The crew seemed good, including the front desk crew."
Cons: "The plane was late; so HOT inside while we waited."
Pros: "Surprised by how young their staff was. Fast, friendly check in."
Cons: "Flight delays, but not Alaska's fault."
Pros: "I got home safe and on time"
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "Fast easy flight"
Pros: "Crew was awesome"
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Cons: "90 minute delay"
Pros: "all good"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"
Pros: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
Pros: "Smooth flight. Everything was great."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "Everything was great everyone was fantastic. F"
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Everyone was friendly and got us to our destination"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Pros: "Quick flight"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "The space"
Cons: "No TVs"
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Cons: "Terrible staff"
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Cons: "Not a lot of leg room"
Pros: "Seemingly new aircraft with comfortable seats and wide center isle. The Fly Delta app on iPhone is very good for finding out information about flights and bags."
Cons: "The flight was delayed over two hours due to weather conditions at ATL. Good thing too as my inbound flight from SRQ-ATL was delayed as well and if this flight had been on time I would certainly have missed the connection. For some reason I couldn't get my boarding pass from ATL-BWI to show up in the Fly Delta app on my phone, and I couldn't seem to print one at any kiosk in the terminal at ATL. I scanned the SRQ-ATL boarding pass and that worked fine. My connecting flight to BWI was also delayed due to weather at ATL. There were two hours between landing at ATL and taking off for BWI, plenty of time to move a bag from plane to plane, yet my suitcase took a different flight from ATL-BWI and I still don't have it even though they promised I would have it delivered to my apartment by 6:30A this morning. I understand that weather was a problem in Atlanta but really? When I landed, I noticed in the Fly Delta app that my bag was taking a later flight to BWI despite more than ample time to get it from the SRQ-ATL plane to the ATL-BWI plane. This was good, as I didn't bother to wait for my bag at the carousel but proceeded directly to the Baggage Services office. I was assured my bag would be delivered to my apartment after that flight landed at 8 PM. Continued to check bag status in the Fly Delta app and noticed that they scheduled delivery to my apartment by 6:30 AM this morning and closed the claim. I left for work at 7 this morning and still no bag. I filed a property loss claim at Delta's website; delayed baggage flyer suggests doing so will get me a $25 or $50 voucher for future travel since the bag was not delivered within 12 hours of my delayed bag claim at 2:15 PM. Too bad it has to be used within 30 days and I don't think I will be able to fly anywhere within 30 days."
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "The crew was great"
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Flight was delayed 3 hrs"
Pros: "Awesome Customer Service"
Cons: "More space."
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Pros: "Like clockwork. New plane."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "Pushy crowd.."
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Cons: "Same is last."
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "People were nice"
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Cons: "No carry on bags"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Ease of travel"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "Overall good experience"
Cons: "Delayed almost an hour."
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Cons: "No e"
Pros: "The pilot got us home to Detroit!"
Cons: "Flight delay after flight delay after a terrible experience with Spirit and having to switch to your airline."
Pros: "Friendly crew"
Cons: "Security staff short with passengers"
Cons: "Little planes need an interior restoration to make them look better."
Cons: "Baggage claim at IAD"
Cons: "I got stuck in the airport through the whole night"
Cons: "Gate not ready on arrival."
Pros: "I missed my flight due to a delayed flight from denver to Washington. When I arrived I beg if there is a sooner flight to Geneva. They said no more. They book me another flight which has more connections. When I was waiting for my next flight there were actually more flight going and direct to Geneva before my flight. I even ask the gate personel if There is more seats avilable for one of those flight before my flight. They said yes but because I had a luggage it will take time to transfer my luggage and they will end up being delayed. United airlines is HORRIBLE!!! My flight were delayed and with that they should have more consideration for those costumers who were delayed. But instead of being kind and considerate. They had book me a later flight and the worse thing is the itenerary had more connections. Very Exhausting. The other costumer when we were in the line at the costumer service desk some people were given flight which are like 12 hrs away. How Horrible service. I WILL NOT FLY WITH UNITED AIRLINES AGAIN. Very POOR SERVICE."
Pros: "Boarding was fast and landed on time."
Cons: "The temperature was too cold to get comfortable. I had on a jacket and a blanket, drank hot tea and still managed to get a cold after leaving the plane. Also the food wasn’t good."
Pros: "Flight was good and I am satisfied."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "The female flight attendant was not good"
Pros: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Pros: "Got to watch all Oscar winner movies"
Cons: "could've used a couple of pillows"
Cons: "My passport was held up because of the Government shutdown and I was treated poorly about trying to change my ticket. I now can’t go because I can’t afford to change ticket and the waiver documents I need to do so sounds like it’s just another excuse from the airline for not honoring my ticket. I can’t go now because of passport, but I can’t go because I am unable to buy another ticket"
Pros: "Everything was on time and it was a good flight"
Pros: "Good flight"
Cons: "2 Delays"
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The flight was on time."
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for email@example.com. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Pros: "Very accommodating and easy. I brought a animal on board and they were helpful."
Pros: "Both flights were delayed."
Pros: "Plane wasn't full and the staff allowed me to change to a larger more comfortable seat."
Cons: "I didn't get any food mainly because of the cost. I did get a complimentary drink. I did not get any entertainment but was under the impression there was a cost. Too short of a flight for that."
Cons: "Total disaster due to some snow, excessive delays"
Pros: "The pilots did a great job!"
Pros: "Good flight."
Cons: "No space, outdated non-working air, extremely hot and stuffy, VERY dry air, no screens"
Pros: "Good flight"
Pros: "Service was great. Took off on time and landed early! Food was pretty good as airlines go. My TV monitor stopped working part way through the flight but really no a big deal."
Cons: "First time on United in a long time. Older planes, maintenance delay on one leg, food not very good, flight attendants adequate Overall experience just ok compared to Delta and other major carriers we've traveled."
Pros: "Nice steward and beverages served"
Pros: "The movie selection was great"
Cons: "The food was horrible"
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Cons: "Several mechanical failures caused a 7hr delay"
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Cons: "Touch screen did not work on display unit. Was fine because I read, but still."
Cons: "I didn't like the plane they still have the old planes and we have to pay for intrrnet , United needs to upgrade the planes"
Pros: "Awesome Staff, planes on time, Food was good, staff collected trash separately to recycle"
Cons: "Everything. I had a very tight schedule to visit my friends in canada. What was supposed to be a quick flight turned into almost 24 hours of travel and ariving 12 hours late. I was lucky to have 3 days in with my friends now i only have 2. Not to mention what was supposed to be an inexpensive trip turned i to an expensive one when you are forced to eat airport food after being constantly re routed. I bought my ticket based on ariving to ottawa in the morning this however was not the case. I will be seeking a refund."
Pros: "Videos on United flights kept getting re-started"
Pros: "Slightly more room, the person next to me was normal."
Cons: "Could not turn off screen in front of me? Didn't offer Dr. Pepper"
Pros: "United greeted at check in at airport"
Cons: "Went like clockwork."
Pros: "They did not care"
Pros: "Getting to my destination"
Cons: "American Airlines."
Cons: "Had to check a bag I've carried on several other times."
Cons: "stole my money for 2 flights. Never made it to my destination"
Cons: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Price was great"
Cons: "but seats are very close together - not a tall person but sitting up straight my knees hit the seat in front of me. Uncomfortable fit!"
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Cons: "What food ? Seats ? Sitting on hard surface. Not enough space. Pay for everything. Next will be pay for the air you breathe."
Pros: "Same,as above"
Cons: "Same as above"
Pros: "we got where we were trying to go..."
Cons: "our outbound was cancelled despite the fact that denver was open which necessitated a direct flight from Chicago to which we had to drive 11 hours overnight to make. our return consisted of cramped quarters with unfriendly crew. nickle and dime fees on buying seats and luggage were ridiculous. ultimately, it would have been cheaper to fly another airline. it was truly a bait and switch. it was a really bad experience. we won't fly this airline again."
Pros: "New, very nice, very clean, very safe plane. I would fly this airline again."
Cons: "This airline is like something out of a comedy about bad airlines. It starts with their "low fares" that don't include basics like carryon bags and seat selection. Next are the seats, which don't even recline a little bit, are SHOCKINGLY tiny and uncomfortable, provide significantly less leg room than anything I've seen anywhere else, 4"x3" beverage trays that the flight attendants openly laugh at, and no food/beverage menus. Even the flight attendants are worse than average; a woman asked one of them if there was a bathroom in the front of the plane, and she responded that she didn't know. Just corner cutting and general low quality across the board. Oh and of course no movie or internet options. They should change their name to "no other flights at the time you needed to be there" airlines."
Cons: "Frontier is a truly terrible organization."
Pros: "Plane took off an hour late for unknown reasons. After landing to DCA the baggage took an hour and half to arrive on the belt again for unknown reasons."
Pros: "From check in to landing every thing was very quick and efficient!"
Cons: "It's a dumpy airline with bad seats, no amenities, markups on everything and generally uncomfortable. The service ain't much better."
Pros: "Not much"
Cons: "Start with the aborted takeoff when the pilots slammed on the brakes and we were propelled into the seat in front of us.. I can accept that as a safety measure BUT the attitude of the Frontier Gate reps after the plane returned to the gate was ugly. I am an experienced traveler and the last time I was treated that badly was by Eastern Airlines in Miami years ago. The baggage charges are horrendous. Then I saw passengers loading multiple bags into the overhead. I have to believe experienced Frontier passengers are not paying the fees, hiding their bags until loading and then taking them onboard. NEVER AGAIN if there is any alternative."
Pros: "Size of plane"
Cons: "Staff members not offering water (at least). Only items that cost"
Cons: "It hasn't left yet and you do not know that."
Pros: "Flight was on time."
Cons: "Can't believe how long the lines were to check in - actually just to drop off a bag. That plus all the up charges once you've seen the "low" price (you have to pay xtra for almost every seat) makes it unlikely that I'll fly frontier again."
Pros: "cheap ticket"
Cons: "- Trays were about 10 inches wide and 5 inches deep - which provides no value whatsoever. You can't place anything on it b/c it's not big enough. - Chairs were short so I had nothing to rest my head on. - Cramped isle space"
Cons: "delayed baggage, uncomfortable seats"
Cons: "On both legs of the trip, we were delayed for more than an hour due to inadequate grounds crew in Denver."
Cons: "Lost luggage and delayed takeoff"
Cons: "Communication at the gate was poor. As well as the communication on board the plane."
Cons: "Upcharge for bags, seats, soda, water! No wifi, uncomfortable seats No mobile boarding pass, TSA pre-check Kiosks at the airport didn't work"
Cons: "Let people know about their carry on luggage charges!"
Pros: "I didn't even know there were air carriers who required checkin online and arriving to airport 2 hours in advance - I feel Frontier should have a huge RED warning in Kayak "check this airlines policy! They aren't the norm." Maybe their low cost model requires that most of us can't follow these and will incur fees. Also says in terms & conditions that they can bump you for any reason as flights are overbooked as a business policy. Frontier doesnt "participate" in TSA Pre - despite press reports that it would be added in Sept. (never even knew a carrier had a role except merely printing the Known Traveller number) anyway my flight cost, bc I paid to choose a seat, had a carryon & two suitcases, was similar to other airlines. I guess I appreciate a barebones model for those who need it, and the flight itself was short & perfectly fine...but frankly this airlines terrifies me and is way outside the norm - it should NOT be grouped with other reputable lost cost carriers like Southwest."
Cons: "Airport arrival. No TSA Pre. Bag fees. Terms & conditions say they can bump you anytime."
Pros: "I will never fly frontier again"
Cons: "Never flying frontier again"
Cons: "more than 2 hrs late"
Pros: "Not much"
Cons: "Horrible space No comp beverage No wifi No magazine Delayed"
Pros: "Good crew."
Cons: "Expensive for the creature comforts on board."
Cons: "Seats uncomfortable. Don't recline. Bags expensive"
Pros: "Plane boarded late in Denver, left late and arrived late."
Cons: "We sat at the gate after landing and it took at least 10 minutes to open the doors to the gate. My bag arrived at baggage one hour after landing at National. Will never fly Frontier again."
Cons: "There was a $45 charge to carry on my bag or $40 to check it each way. An assigned seat was $24 each way. A drink other than water was $2.50. Fly another airline."
Cons: "Seat was awful even though I paid for an aisle."
Pros: "It sucked!!"
Cons: "Mechanical delay of 3.5 sitting on tarmac awaiting part and repair. Then Frontier offer $25 token. \ Needless to say, I will never be flying Frontier again. They used to be a creditable airline. Now they should be the national airline for Venezela. Chavez would be proud!!"
Cons: "Frontier airlines as a whole. Nickel and dime you for everything. Kinda surprised the bathroom was free."
Pros: "not much You pay for everthing incuding water, its like being nickled and dimed at every turn."
Cons: "3hour delay."
Pros: "It felt very simple and non complex, unlike other airlines where they make the process of traveling a long and tumultuous process. Bravo Frontier!"
Cons: "There was a Lady checking in people at the gate who had questioned many customers of whether their carry-on would fit, it seemed to bother many guests because they didn't want to be charged extra."
Cons: "The seats are by far the most uncomfortable I've ever sat in."
Cons: "Paying extra for EVERYTHING. Will never travel with Frontier again."
Cons: "Bag policy was not explained: $60 gate charge for either checked or carry-on first bag; Frontier does not participate in TSA Pre-check. After this trip, I'll never fly Frontier again!"
Pros: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Cons: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Cons: "Only food for purchase - did not buy any. No entertainment available, incl music. Seating crowded."
Cons: "We ended up paying US$ 500 per person to go from DCA to DEN and back. That was too much, given that it was crowded, the seats were uncomfortable and we did not get even a free drink..."
Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"
Airlines flying from New Mexico to Maryland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Maryland
Masks required on board, masks provided on flights from New Mexico to Maryland
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Maryland
Testing for antibodies, testing for symptoms for flights from New Mexico to Maryland
Waiving of change fees. Search flexible flights from New Mexico to Maryland