Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."
Cons: "Copa ground staff did not let us board citing some yellow fever vaccination card requirement. What Copa did not know that there are some exceptions (which they don’t know and of which we just found out) allowed by WHO which would have let us continue our trip to Managua. Will never, ever fly Copa again. Actually I advise everyone else to stay away from Copa."
Pros: "On time and good flight"
Pros: "Crew was exceptionally nice and professional on this flight."
Pros: "Crew and friendliness of ground staffers"
Cons: "Stop insulting folks with crappy cereal bars! Better to serve nothing at all!!! Ridiculous to even offer"
Cons: "I didn't like getting a notification that the flight had been delayed. Just to find out that it was on time when I arrived at the airport. I almost missed the flight."
Cons: "Food and movie selection"
Cons: "Need more attention to details like order to boarding and entertainment"
Cons: "Copa check-in in Chicago was awful, and it wasn’t just for my family and me. The manger and several employees were rude and seemed clueless about what they were doing. I shouldn’t be surprised that none of our luggage arrived because of the unorganized check-in but it just added to the frustration."
Pros: "The crew in all flights was attentive and efficient!"
Cons: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "Departure on time and efficient boarding."
Cons: "Extremely long lines in the morning to check-in. It took 1.5 hours from arrival at airport and being able to clear immigration."
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Pros: "Demora para subir al avión"
Cons: "Demora para subir al avión"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "The cost of the ticket."
Cons: "The crew were not friendly. The food seems dog food. They don’t want to speak English."
Pros: "Food was really good, also I like the service."
Cons: "The desk of my seat was dirty and they didn't have enough for all the clients."
Cons: "Leg room was tight. Two seats together on both sides of aisle."
Pros: "Always on time"
Cons: "No TV nor magazine"
Pros: "Good service and love not having to change airlines"
Cons: "Food wasnt good and there was no entertainment"
Cons: "Wouldn’t know because I wasn’t allowed on the flight"
Pros: "Food decent. Alcoholic drinks included. Good service."
Cons: "No TVs on headrests. Sometimes not even a movie on a 5h flight??"
Pros: "amount of leg room"
Cons: "had to go thru a second security check in Panama City and the gate that was used did not have any where near the amount of room that was needed for the amount of people processed for that flight. It was very crowded and noisy."
Pros: "Checkin and Gate agent Sofia was superb! She is a huge asset to Copa and really enjoys her job Greeted me with a huge smile and was professional from the very beginning to the end!"
Cons: "Nada.... everything went perfectly well!"
Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."
Pros: "Not a single thing"
Cons: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Pros: "Free food and drink"
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Pros: "Discrimination and unequal treatment. Latinos were allowed exemptions from yellow fever entry requirements from same place on same plane similarly situated while white gringo was refused entry service Real world truth"
Cons: "Placed on standby although flight purchased 2 months earlier. Told was the first of 13 on list. Was passed over for other locals who yelled at agents for a seat. Being polite and being white is NO privilege. Was told there were no other flights. LIE, supervisor booked it . Not advised of yellow fever requirement and not allowed entry into destination Sent away on next plane"
Pros: "The price was really good, was the best way to returned yo Nicaragua."
Pros: "Nice people , schedule ,"
Pros: "I was impressed that even though it was such a short flight the crew worked hard to provide everyone food and drinks."
Cons: "This was the first Copa flight that we didn't receive a full meal. The crew also seemed more serious and less friendly than on other Copa flights."
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "The food was good and the crew on the plane were very nice."
Cons: "I did not like that we were not informed that the flight was delayed 2 hours. We were only told bc we asked what was talking so long to board. It was very unprofessional and the copa representative told us that that was very normal to not tell us that the flight was delayed"
Pros: "Excellente customer service"
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "Comfortable leg room Friendly cabin crew"
Cons: "Very limited food options, International flights have poor entertainment options Very old seats and covers gave a very dull impression"
Pros: "Service was good. They could have better choice in food. The chicken sandwich was wet and cold. Maybe offer a salad with chicken. Copa has a good connection"
Cons: "Going in to Quito. The drink was pour. Only offer once after that it was closed. Same food was offered. Again bread was soak and wet and cold."
Pros: "Good airline Seems we'll run."
Pros: "I always prefer flying copa in general as they are normally much better customer service, bud idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"
Cons: "Bad idea Doing webcheckin the counte agents really screwed up and needed to learn to do better job next time!!!'"
Cons: "We sat in the plane on the runway for almost an hour and a half before finally taking off."
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Crew, girls, was amazing. Loved them all!"
Cons: "Aircraft was too fast to land. Pilit, instead of reduce speed, landed fast. Too bad for me and my girlfriend. A little girl was scared. No doubt. Some movements before landing wereasif the pilot were begginer. I felt like if shock absorbers were going to be broken."
Pros: "quick fast and easy. It was over before i knew it, which is nice on a flight."
Cons: "The air conditioning was quite cold....not as cold as the previous onee between BZE and PTY, but still far colder than it needed to be. Im glad we brought jackets."
Pros: "Best agents, F/A's, and Crew!!!! Hands down you guys are the greatest in Latin America!"
Cons: "Always food is a joke! Guys....dont give us anything and that way we are not insulted!!!!!!"
The plane was gross. Everything seemed dirty and had black smudges all over it. The plane was older and areas where paint had chipped off (on arm rests or interior panels) was repainted poorly. I don’t expect aircraft to be pristine but I was kind of surprised this one was still in service. The rest of the flight was fine. The plane was just yuck. Thank god they gave us wet wipes when boarding.
Cons: "Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever."
Pros: "crew was great"
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Pros: "Crew was good. There was a lot of movies available. A LOT!"
Cons: "The boarding process was the WORST!"
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Pros: "Like clockwork. New plane."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
Cons: "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Pros: "The service and the food"
Cons: "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"
Pros: "The flight to New York was not full and I was surprised when the representative automatically upgrades me to an even-more seat, which I found great because at 6-feet tall I had a tough time on the way to England being in the right spaces at the rear of the airplane."
Pros: "We got there safe"
Cons: "Flight was delayed an hour because of a flat tire."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Pros: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "The Check In Agents were so kind and helpful especially when they found out we were having a rough time with a family situation.....So blessed to have those two ladies working for such a magnificent airlines"
Cons: "you have become like the rest of the wolf pack......charges on everything! Try become like Pan Am of days of old!"
Cons: "We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled."
Pros: "Positive spin...positive spin... the crew is fine."
Cons: "You would think the better the technology, the better the comfort level. But well, this is not the American brand. It's all about squishing you into a walnut size so that they can pack a cart load of them on the plane Or they said you can pay up and get comfortable. And you would think the price of a ticket would go down because the whole fuel is cheaper than years ago. Ha. Turns out you need to pay extra to meet the historic standards"
Pros: "On time arrival"
Cons: "Everything else"
Cons: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Missed Connection."
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Cons: "Flight delayed. Seats are not very comfortable."