Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Stockholm
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Scores according to KAYAK customer reviews
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Pros: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Very professional."
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Everything was perfect!"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Disembarking could be more efficient"
Cons: "Our brand new stroller was damaged on our flight."
Cons: "Seats could’ve been assigned ahead of time"
Cons: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "Wonderful. Food was great.i"
Cons: "I love everything"
Pros: "Crews were nice"
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "The chargers worked in neither airplane."
Cons: "The chargers worked in neither airplane."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Cons: "The bulkhead sears had no electrical outlet"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "Everything was smooth and great! Delta is really big on on time flights and I like that!"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Pros: "Everything went smoothly."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Cons: "Announcements at the gate could be more clear."
Cons: "Seating was tight"
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Pros: "on time. great flight attendnant"
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Pros: "Nice crew, good entertainment"
Cons: ""Upgraded" from an aisle seat to middle seat between two heavy people, very uncomfortable even in comfort plus."
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "We had 35 minutes from landing in MSP to takeoff for BOS. We came in on gate C20 and our departure was for C5. The gate person could not confirm the gate so we hailed a vehicle to take us. The driver added 2 more to our cart which slow us down appreciably. We got to the gate and they hadn't started boarding. My wife went to the Ladies Room and I walked over to the desk. The boarding flight was going to LA!! Our flight was going out C11! I had to ask a woman to go into the restroom and yell for my wife to get moving! We made it but I don't know how. Typical Delta!!!!"
Cons: "We were delayed over half an hour waiting for late passengers and then we had to sit on the runway in LA for another half and hour before a gate opened up and I almost missed my connection."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Pros: "everything was good"
Cons: "nobody mentioned how to get to connection gates ,so me and 2 more people followed everyone ,exited and missed our connection to Riga"
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Cons: "Everything was ok"
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Cons: "I accidentally left a coat at my seat because the flight was late. And I was one of the last passengers off the plane. I returned within 10 minutes to the gate, but the gate agent was unable to find the coat. It was obvious that one of the cleaning crew took it and I will never see it again. The gate agent responded with a casual, sorry, as if this happens all the time. So much for the integrity of Delta employees."
Cons: "Not much help at the airport my luggage was lost"
Pros: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Pros: "Great service and yummy food."
Cons: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "Crew was great."
Cons: "Delay of almost 24 hours."
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Pros: "Food, entertainment, service"
Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Pros: "Good smooth flight, on time. No complaints"
Pros: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Pros: "The crew was very helpful and kind. The plane extremely comfortable"
Cons: "Lack of snacks"
Pros: "Great customer service; food was good; excellent movie selection"
Cons: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Cons: "Economy seat with Centre seat left empty"
Pros: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Cons: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"
Pros: "No frills but efficient"
Cons: "Food choice limited"
Cons: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Cons: "no problems"
Pros: "The seat back video screen"
Cons: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Pros: "Boarding was easy"
Cons: "Drinks were for an additional charge"
Cons: "A very very small plane. Cold staff"
Cons: "business class was empty and not able to upgrade at an affordable price"
Cons: "The meal made me sick."
Pros: "There was plenty of room and the food was good."
Cons: "Can't think of anything I didn't like"
Cons: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Cons: "Food and drinks overpriced."
Pros: "Professionalism, punctual, friendly service"
Cons: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."
Cons: "Usually, in the morning, a light breakfast is served. This time, there was none."
Pros: "I liked everything. Pleasant flight."
Cons: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Cons: "Boarding was horrible. We could not get anyone to confirm a gate, then we were delayed and finally bused into the middle of the tarmac for boarding. A lack of information was extremely stressful and unsatisfying."
Pros: "Pleasant staff and crew."
Cons: "Tv screens are old and function very poorly."
Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Cons: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Cons: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Pros: "Crewmembers were professional and nice!"
Cons: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Cons: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Pros: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Pros: "The boarding process was expedient and the food was ok and standard for these flights."
Cons: "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Pros: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "I got me where i needed to go. The food was okay."
Cons: "Lost luggage, poor seats, poor entertainment."
Cons: "Boarding was delayed, flight crew was not very friendly, plane was extremely old and uncomfortable. In flight entertainment was not working for me and many other passengers. Food was very bland and took long to be served. Service and flight in general fell very very short of what I expected."
Pros: "flight left and arrive on time"
Cons: "No individual entertainment and delay in baggage claim. Food need improving."
Cons: "It was operated by Iberia , and Iberia never let u check in or choose your seat online."
Pros: "Boarding was quick and expedient. I was worried the flight might have been held up because Schiphol airport is too small to handle its increasing air traffic and is often backed up with planes waiting on the tarmac to dock or take off. But it was an early morning flight and everything went smoothly. We landed on time, disembarked efficiently, and were on our way."
Cons: "Everything was great."
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Cons: "We Flew business class. Very ordinary."
Pros: "Good crew"
Cons: "Leg room!"
Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"
Cons: "Virgin seats are not the best business class seats out there..."
Cons: "My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag."
Pros: "On time good service"
Cons: "Very cramped seats on old plane."
Pros: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Cons: "The representative at Miami took forever to get a wheelchair. She did not pay attention to my ticket that states assistant needed until I said so. She was in a hurry n did not give me all her attention. I think she was rude and inconsiderate based on my age or don’t feel like been bothered"
Pros: "Crew was nice!"
Pros: "Everything it was 100 percent"
Cons: "Luggage is held up but I will eventually get it here"
Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."
Pros: "Efficient, on time"
Cons: "Crew was not friendly and a bare bones plane"
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."
Cons: "Sitting on the tarmac for to long...."
Pros: "Got Home day later , slept on airport floor. Meal was poor , no more vegetarian food left . Wrap was given with chicken & maynosie where as Asian / Hindu veg meal was ordered ."
Cons: "Same as above ."
Pros: "All good"
Cons: "Nothing wrong"
Pros: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Cons: "No complaints whatsoever."
Pros: "Excellent vegan meal selection!"
Cons: "No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane)."
Pros: "The seats assigned."
Cons: "Three hours late."
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Cons: "Not a lot of space"
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "Excellent service and the crew was very friendly"
Pros: "Check-in was very efficient, boarding was excellent. Onboard service was non existent. Onboard service...not even a glass of water when requested. If you did not pay for a drink you got nothing"
Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"
Pros: "Flight crew was incredibly nice and professional. They were particularly attentive to another passenger that had food allergies. The seats were comfortable, with neck support and low back pillows. The over-intercom announcements were just enough to keep passengers aware of relevant info. There were lots of entertainment choices on the tv in the back of the seat. The first meal was really good (pasta). Thank you for a great flight."
Cons: "The boarding gate was not announced until very close to boarding time and boarding seemed a bit of a free-for-all. The second meal/ 'hot snack' of a pizza pocket was gross."
Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."
Pros: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Cons: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Pros: "Efficiente flight"
Cons: "No movies"
Cons: "Paid for seat upgrade for "twin" seats on the side. Armrest did not move up, seats were tiny, and the side storage cabin that was one of the perks of the upgraded seating was dirty. For that matter the entire plane was dirty. Food was disgusting. The entire plane was understaffed; multiple people had their call lights on at one time. It was a miserable flight."
Pros: "Quick passport checks on boarding. Seat has head rest that can be folded to hug your head, very comfortable!"
Cons: "No USB charging plugs. Main dish was good but the salad is poor."
Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."
Cons: "Flight was late, boarding was confusing. Not even a free glass of water. Really quite mediocre"
Cons: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."
Pros: "The service was great"
Cons: "It would've been so amazing to have wifi on a flight like that."
Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."
Cons: "Good friendly cabin crew"
Cons: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Pros: "We didn't crash."
Cons: "No leg room at all. Felt like a sardine in a can. Not even water is free. Staff were horribly inefficient with the snack cart They finished 15 minutes before landing on a 2 hour flight!"
Cons: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation. Baggage was lost and did not make it to Bangalore"
Pros: "It didn't crash, which is always good."
Cons: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Cons: "American is poorly prepared for day long delays."
Cons: "No food or beverage service during covid-19"
Pros: "Everything was great."
Cons: "Nothing. It was smooth and efficient."
Pros: "My flight attendant always smiled and was very hospitable."
Pros: "Customer service was excellent"
Cons: "Great service always"
Pros: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Cons: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Pros: "Seating, nice personnel"
Cons: "Long layover in Chicago"
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "Flight attendants were excellent. Communication from the flight deck was good as well"
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "The ground personal and flight crews did everything they could do make up for the delays."
Cons: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Pros: "Comfy seats and legroom in first class"
Cons: "Expected more than cookies for food in first class."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "Gate agents and crew were patient and polite."
Cons: "The seats were still to small and my shoulders were in the aisle. Are they getting smaller?"
Pros: "Food - What can I say about pretzels except "Okay"?!"
Cons: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Cons: "I didnt like that we were an hour and a half delayed and we werent informed why. Then as I am trying to update my pickup person one of the crew members was really rude and I tried to explain and it didnt help. She was rude infront of all the passengers. Not planning to fly in AA anymore."
Pros: "Crew was friendly and helpful. Boarding process was pretty quick."
Cons: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Pros: "crew friendly"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Cons: "No food"
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Pros: "Great staff. Arrived very early. Smooth flight ."
Pros: "On time"
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Pros: "AA flight crew were wonderful. Very helpful and polite."
Cons: "The overhead compartments filling up. Had to check in my bag. Just glad they offered complitary checkin bags."
Cons: "short flight herded like cattle. not much about it"
Cons: "The information of code share was not clear..so I was expected to fly with JAL..."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Almost on time"
Cons: "Boarding process, PA system volume very low at PHX"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Remodeled plane style"
Cons: "Liked it"
Cons: "They were extremely slow at boarding and over-estimated how many pieces of carry-ons were being taken on board. As a result, every one who boarded the plane late were asked to check their carry-on bags in. We got on board only to find that there was still a ton of space in the overhead compartments."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "On time, upgraded at Dallas"
Cons: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Pros: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The flight attendants were great. I was also surprised that they gave out pretzels and soda for free. Other airlines advertise cheaper flight but nickel and dime you to death. The plane was very clean"
Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."
Cons: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."
Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."
Pros: "Modern screens and seats"
Cons: "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"
Cons: "Crew need to be smile - we not in Russia"
Pros: "Reasonably comfortable seat"
Cons: "Food quality was poor."
Pros: "Check in process was fast and easy!"
Cons: "More comfortable seats"
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Cons: "Space in between seats - very tight"
Cons: "USB outlet not working seat 21D"
Pros: "In time boarding"
Cons: "Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal."
Pros: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Pros: "All ok"
Cons: "Free WiFi never worked !!"
Pros: "Very attentive crew"
Cons: "No complaints"
Cons: "Poor boarding process"
Pros: "I was not impressed with the servi"
Cons: "Counter people needs to be trained to learn how to use relationship with costumers"
Cons: "Loud people around"
Pros: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Cons: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Pros: "Who assigns the seats? A monkey?"
Cons: "Who assigns the seats? A monkey? Half my party was seated away from me (including my 5 year old daughter); we were put in an exit row and then moved. Everyone around us was sitting apart from their traveling companions so that we talked over each other. The whole thing was absurd."
Pros: "fast boarding"
Cons: "food is expensive"
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Cons: "Iberia lost one of our bags and also broke our stroller"
Cons: "Barcelona to Madrid... got the TB section. Chorus of coughers in these days."
Pros: "The color that crew members wear"
Cons: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Pros: "Staff was amazing!"
Cons: "Seats are very small and leg room is non-existent."
Cons: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."
Cons: "Bumpy ride in parts."
Pros: "This was a good flight with good service and a nice crew. It was especially nice to have actual silverware to use for the meal."
Cons: "Changing terminals in New Yory was challenging because the route was not clearly marked. They did not honor the on-line boarding passes, so I had to go to the counter to reprint the boarding passes and then go through security again. I also would have preferred a clean blanket once I got on board. The flight attendants seemed hesitant to speak to me in Spanish, which I speak pretty well and they also seemd uncomfortable talking to me in English, which is my native tongue. This made it hard to interact with them in my normal good natured way."
Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Pros: "the flight crew was cordial and efficient. we arrived on time."
Cons: "The planes were older and the seats were not comfortable for the length of the flights."
Pros: "It was nice and cool inside the plane."
Cons: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
Pros: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Cons: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Pros: "Seat location"
Cons: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Pros: "Flight was on time. Pretty hassle free. Our flight wasn't completely full which helped. International flight so food was served as well as complimentary wine and beer. Would fly with them again."
Pros: "The food and the service"
Cons: "The length of the trip"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Cons: "It was cancelled and stranded me in Chicago.I will never use Iberia again."
Pros: "Crew were great. On time. Smooth"
Cons: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "First meal was pretty good (chicken, red sauce, rice). Snack before landing was very sugar heavy with bad lunch meat and weak bread."
Cons: "Very poor customer service at Iberia check in combined with a very large airport with no info on my receipt from Kayak telling me which terminal I was in resulted in needing a full three hours to get from arriving at the airport to getting to my gate. Long line to check in and the person checking me in told me I could not check hiking pools. I asked twice because I thought I couldn't carry them on. I waited in line for the security check and they told me I couldn't carry on my pools. Went back to check in and a person managing the line told me to go to a check in desk at the end. I waited there for 15 minutes and then when he finished with the family he was helping he told me he was on break and walked away. Went back to the woman that told me to go to him, she offered no apology and told me to wait back in the check in line. I then needed help to get back in the security line because my pass wouldn't scan, then had to take a tram to get to the correct gate (this is after taking a subway and then a shuttle bus to get to the right terminal). It is very unlikely I will fly Iberia again. The night before it took almost one hour for them to get luggage off the plan on a small local flight. Boarding both to and from Madrid was also disorganized and no one at the desk ensured that only people in a given boarding group were in line. Another source of frustration is that this was booked through Finnish air (code share?) so I could not check in on line or choose my seats."
Cons: "We were re-booked for a flight a day later without any apparent reason and were forced to stay a day in Madrid. I lost a day of work and my kids lost a day of school."
Pros: "Courtesy of flight crew"
Cons: "No complaints"
Pros: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."
Pros: "Boarding was easy and efficient. Seats were comfortable and the food was excellent."
Cons: "No instructions for connecting flight after landing in Lisbon. We were in a passport line for two hours and almost missed the flight. When we finally got to the gate, three staff members expedited our boarding, as we were a party of three"
Pros: "Movies on demand, and entertainment."
Cons: "The outbound flight a man part of the aircrew (Iberia) was rude to some of the customers."
Pros: "On time"
Cons: "Seats were cramped. Boarding process did not follow the assigned group numbers. No drinks or snacks were offered. Checkin window assignment in the airport was not made until 2 hours before flight time and we were forced to check in the carryon boxes."
Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."
Airlines flying from New Mexico to Stockholm have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Stockholm
Masks required on board, masks provided on flights from New Mexico to Stockholm
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Stockholm
Testing for antibodies, testing for symptoms for flights from New Mexico to Stockholm
Waiving of change fees. Search flexible flights from New Mexico to Stockholm