Very helpful accommodating wife with wheelchair. Thank you.
The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.
The friendliness of the staff
Sitting on the plane due to a delay with the system
Nothing. Terrible service
The toilet over flowing and delaying my flight to the point of missing my connection.
Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Good multi media access and content
Comfort economy well worth the extra.
old plane, tight and uncomfortable
newer plane, good staff
need better and more food options, more often
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