|Flights Arrive in||Abbotsford|
|Flights Depart from||New York John F Kennedy Intl|
Great staff and helpful with checking bags.
Need more leg room on board
My first experience with West jet very enjoyable i would recommend!
The stewardesses were friendly and accommodating very pleasant experience!
The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly
There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service.
Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight
They ran out of blankets, earphones on the flight
The flight attendants were very kind and hoped to make up for the pilot’s negligence.
Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.
The flight was very smooth and the landing also was very good. The selection of movie are plenty.
The bag service
The flight delays
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