Seats were nice, service came pretty quickly considering the size of the plane, boarding went reasonably quick
Started boarding and didn't announce another delay till we're on the aircraft, sitting in the gate for an hour and a half. My audio jack was broken and regardless, it will still trying to charge me for everything even though i was force to be squashed between two people who are also frustrated about sitting doing nothing.
The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience.
taking off and landing
having to fill this out
Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do.
Still waiting to get to the terminal.
The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!
on time, good service,
i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim
The plane was dirty. The grounds staff was complaining as we got on about having to work late.
I received a message flight would be early but it was actually late...luckily it did not affect my connection
|Flights Arrive in||Harrisburg|
|Flights Depart from||New York John F Kennedy Intl|
|Airlines||American Airlines, Delta|
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