We flew in business class and cabin service was pretty good.
Other than during meal service, crew were not frequently present.
Food was relatively good but not as good as other international airline.
Seats were very comfortable and entertainment selection was very good.
Hot, hot, hot.
The cabin temperature was unacceptably warm!
Instead of blankets they should provide ice packs and fans.
Area for business class check in and boarding is subpar.
Cabin crew are helpful but doesn't seem very friendly nor inviting.
Except for one lady, they rarely smile.
There was nothing pleasant about this air travel other than getting to me to and from my destination.
The flight attendants were singlehandedly some of the worst people I have met in my life. Not just the worst service, but terrible-rude individuals. They made faces and were sarcastic towards other passengers. It was almost as if they were somehow doing everyone on the flight a favor by serving them. The seats were smaller than any budget airline I've flown on and the food was near mush and inedible.
1. My flight from NYC to Moscow was perfect. Very comfortable, the crew is very professional and always ready to give their best service.
The airplane was very clean and in excellent condition. The food is very good as well.
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