The worst experience I’ve had,never purchase tickets from Kayak wrong tickets and wrong timing of the flight
nul I am satisfied because Jewish people were very noisy during the flight I AM NOT RACIST but they were extremely noisy and what impressed me was that the food served them at the beginning and the rest 1 hour late. The biggest problem was during the trip I was very scared the plane started shaking tremendously for a long time, this terrifies me a lot and I do not have to choose with this and I do not have to recommend it to anyone
I am utterly disappointed that a passenger that sat right behind me across the aisle did not wear her mask properly the whole entire 2 hour flight and not one flight attendant told the passenger to wear her mask properly. Severely disappointed.
Cabin service in Business Class was super. They announced that alcohol was being served for purchase in Economy Class so some Covid-19 rules are being relaxed. Gate boarding was a bit unusual, i.e., Group 3 & 4 boarded before Group 1, but the Gate Agent was very good about keeping us informed of the changes. Overall, a great flight.
Pros: "The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight."
Cons: "Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding."
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Cons: "Flight was delayed by 2.5 hours."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Pros: "The staff was extremely nice and helpful!"
Cons: "We were so extremely delayed"
Cons: "Brussels Airlines flight was operated by United Airlines. United Airlines lied and charged us $120 when out should have been free for luggage. United Airlines are a bunch of rapists. United airlines screws people. Do not fly United Airlines. I called United Airlines to verify baggage policy before i flew and they said follow brussels Airlines bag policy. Liers. United airlines is the worst Airlines ever...DO NOT FLY UNITED AIRLINES."
Cons: "I was lead to believe I was booking a flight on lufthansa. It turned out it was United in a confirmation email a few weeks following the purchase. Then 24 hours prior to boarding, a notification comes in that I am flying Air Brussels. This leaves me with confusion - which airport terminal to go to, where to check in, who to call, etc. When I finally arrive to the airport at JFK, I find there is no Air Brussels Check in and that I need to go to United. But United no longer operates out of JFK, so I was finally directed to the British Airways terminal to check in with Eurowings. The flight was supposedly a Eurowings flight in collaboration with Lufthansa and United but operated by Brussels Airlines. I’ve never before experienced this miscommunication and confusion with one single flight, especially in my home country. When I booked the flight, it was quite clear it was Lufthansa and I paid Lufthansa prices. I was very disappointed overall with the experience leading me up to boarding time and had I known it was not a Lufthansa plane and crew, I would not have booked it. I hope you can I understand my frustration as this was poorly communicated and manasged and was quite misleading from the start. I would appreciate some compensation or recognition for the confusion as I will no longer be using Kayak or third party booking sites due to the way this was handled. I am a loyal Kayak user, but this was just too much and nothing like I’ve ever experienced before."
Pros: "Nice new interior"
Pros: "The crew was wonderful"
Cons: "The entertainment was horrible. The monitor was frozen most of the time. The audio selection was non-existing, the movies were medioce"
Pros: "Great to always feel comfortable while traveling."
Pros: "The flight attendants were very welcoming"
Cons: "I lost my connection from LAX due to a 4 hour delay."
Pros: "First flight landed late, but second flight waited for me and other passengers. Bag didn't show up until following late due to a TSA inspection. United handled it VERY professionally."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Pros: "It was a quick and safe flight. We had two drink offerings and multiple water offerings. That was very nice. The foot space was actually more comfortable than expected."
Cons: "It's not that I didn't like the flight, it's that it is just normal."
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Waffle snacks taste good but are very crumbly and make a mess. Stating "free wifi" is misleading as you have to pay for internet access."
Cons: "If you don't check luggage you can't pre-print your boarding pass or pick your seat, which adds a few minutes at the airport."
Pros: "I arrived without dying or the plane crashing."
Cons: "The plane interior was was cramped, old, dirty, and held together with caulk. I'm not a big person, but this plane interior was designed for midgets or children. Needs to be modernized, updated, and cleaned! I did not feel safe on this flight. Also, this flight was delayed for no apparent reason in Newark, which is also a poorly designed airport with confusing gates which are placed too close together so announcements are not clear."
Pros: "Everything was as expected from United."
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "The courteous agent at the gate"
Cons: "Not being able to get a flight over 20 hours later!"
Pros: "Easy in/out of the plane."
Cons: "The waiting area was not clean. Flight was delayed by 3 hours and another 30 minutes in the airport. I missed my lunch and wanted purchase something from the menu but the crew said they don't have anything but snacks. The entertainment wifi wasn't providing anything."
Pros: "Flight was one time and crew was very nice."
Cons: "The direct TV wasn't working which was frustrating when"
Cons: "The air hostess were horrible!! It felt like they didn't know what they were doing. We sat for hours. I had a messages that the fight was delayed before they announced it. The first gate cancellation was never announced. New passengers boarded and it was a free for all . Those passengers lied about seating and pushed their way on. We believed them until one said that United offered them an earlier flight and choice of seating."
Cons: "My missed / delayed luggage."
Pros: "Boarding was nice and fast"
Cons: "Rude crew, bad seats, unfortable seats"
Pros: "The crew was friendly"
Cons: "Having to pay for dieect TV when on other flights there are movies & TV options for free. The seats were very small. I'm an average ish size 14 and was very uncomfortable on this plane, especially sitting in the last row."
Cons: "Seat is very uncomfortable"
Cons: "Tickets are expensive enough. Can we not dispense with the fees for 'entertainment'. Slow boarding!!!"
Pros: "a gd fl"
Cons: "the flight attendant act like jail commanders."
Cons: "Old plane and leg room was far less than the flight out."
Pros: "The flight attendants were very nice and pilots did great despite turbulence"
Cons: "Didn't like the snack mix and too cheap to pay for WiFi"
Pros: "The crew on the plane!"
Cons: "No room overbooked,too many seats and many osc!! Lied about flights and seating!!"
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."
Cons: "there was no in-flight entertainment."
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "I wish all airlines were like Lufthansa. Lufthansa still cares about the passengers, while others only care about profit."
Cons: "Kind of hard to comment or rate a flight that we never made due to a three hour delay. Oh and it happened on our trip on the 16th too. Today after being 3 hours late and waiting 2 hours in line - had to spend $200 to rent a car and DRIVE 4 hours home at 1130pm because we all have to be to work by 9am! NOT HAPPY"
Pros: "Gate agent was nice and efficient"
Cons: "Flight attendants were lazy and boarding process sucks. Southwest is much better."
There could be better organization at the airport. It seems we are all cattle lining up for slaughter!
For a low cost airline it’s ok. Boarding was a bit chaotic. You have to pay handsomely for any food or beverage. The plane was comfortable and clean enough.
Improve the boarding process. The staff needs more training.
Cons: "Offer something to drink"
Cons: "They oversold the flight and many People had to stay for 2 more days I was lucky to get a seat they sold my ticket to someone else it was like a nightmare"
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "Not much"
Cons: "Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!"
Cons: "Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "The crew had good attitude."
Cons: "Staff, food, clean, entreatment, in one word, everything"
Cons: "Check in was super slow. Had to pay for everything"
Pros: "The flight was in time"
Pros: "At least they keep you informed of the delays"
Cons: "Being on time"
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Pros: "The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again."
Pros: "Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)"
Cons: "better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt"
Pros: "The crew was fine"
Cons: "My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill."
Pros: "Boarding was fast."
Cons: "Flight was delayed."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Cons: "El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30."
Cons: "The seats cannot recline and they won't even give a glass of water. I had to pay adittional 60usd for the documented baggage eventhough when I bought the ticket I filtered my search with flights with the documented bag included!!"
Pros: "Efficient. Left late but arrived on time."
Cons: "No need to get to the gate 1hr30 before take off."
Cons: "Asientos más blandos"
Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"
Pros: "crew was friendly"
Cons: "no entertainment choices offered - RADIO OR VIDEO."
Pros: "They provide a good and fast transportation service."
Cons: "We were kind of late for our departure, they kept us for too long in the bus that took us from the terminal to the airplane, but the pilot apologized for this."
Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "Attentive, respectful, and on time! This airline has treated me very well."
Pros: "The food and the place"
Cons: "The weather to hot"
Pros: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Cons: "The worst experience since, besides they weight your luggage before check-in, they do it again right before you take the airplane. The cost for register a luggage os 45usd!!!!! Wtf..."
Pros: "Great experience and service."
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Cons: "Worst customer service i ever had."
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Pros: "They were on time and accepted my cabin luggage without charging me extra, even though it was slight over 10 kg."
Cons: "They had only food for sale in cash in Mexican pesos in an international flight."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
It's a budget airfare for a reason. Don't expect much and hope you get to your destination and home on time and in one piece.
Flight delayed for more than an hour. Boarding gate was changed. Boarding area was too crowded. There were not enough seats in the boarding lounge for passengers awaiting for the flight for hours.
They made us pay $20 for each carry on bag that we take for free on every other flight. The flight was 2 hours late. There was nothing free on the flight, no water, pretzels, nothing. It was a 2 hour flight and the crew sped through the cabin serving things that nobody bought. The Airbus 320 had absolutely no screens on the back of seats, no inflight entertainment or information. Bare bones service, not pleasant.
Cons: "Water at least. Recline seating"
Pros: "Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board."
Cons: "No complimentary snack and beverage service."
Cons: "Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor."
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Pros: "Clean new plane"
Cons: "No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles."
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Quick, expedient checkin & boarding"
Cons: "The flight was 4 hours late"
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Many things could have been better. There was no kiosk for check in, the crew was not helpful prior to checking in, multiple occurrences where a group member was stopped for no reason by airline crew member, there were at least two seats that were duplicated on the airlines part, there was a delay on the flight due to over booked seatings, seats did not recline, no phone charging services."
Cons: "Keep doing what you guys are doing well"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Cons: "Customer service"
Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"
Pros: "on time"
Cons: "the overcharged me for a mistake in the name, so insulting."
Cons: "Food and entertainment and leg space."
Cons: "My flight was delayed, and I missed all the other flights."
Cons: "Boarding took just too long"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Delete 2 hours very bad"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "Good flights and prices"
Cons: "Be on time , no delays"
Cons: "Seat doesn't recline. Pitch felt smaller too."
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Cons: "Flight got delayed by 1.5 Hrs I missed by further connection."
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "It’s was very bad"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Cons: "Crew and personal at las very rude"
Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."
Pros: "Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!"
Cons: "NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!"