Delayed for three hours. This seems to be CAL’s MO when flights aren’t filled until they fill it. Business class is nice but not luxe like other airlines. Lots of space and amazing staff.
Boarding the flight was smooth and the flight was not full so i had an extra seat essentially
The flight was delayed over a hour and that was over 15 hours in advance not good
The flight could'nt be better ,the comfort ,the crew and everything was good.i will definitely fly with this sirline again.
I love my entire experience. What I love most, was the friendliness and helpfulness of the staff at check-in and that of the crew on the flight. Their Customer Service was paramount.
The flight crew was extremely hospitable, though there was a lot of turbulence, they made it a good experience. The only negative was the inflight experience for economy class. There wasn’t any, or at least non that I was aware of.
I liked the crew and Culture. However, my seat was too narrow and not too comfortable
When I booked my flight I choose a seat which was the window in the middle of the aircraft. My seating was change without notice and I was in the middle seat which cause me anxiety. Hated this whole flight experience
From the point of checking in I felt as if the agents and crew were like family and friends. The best customer service experience I ever had.
To be honest I did not like anything there because the flight was delay and poor customer service!
We where skipped for this flight will not head to Panama until tonight..
Copa staff at PTY and one particular crew member were unhelpful & rude.
There should be a warning regarding the quality of the aircraft on the website as we reserve the tickets. There was no TV or any type of screen onboard. The wifi they offer is good for nothing. Traveling 9 hours straight with kids and no type of entetainment was horrible. I wish I had been informed prior so I could buy a ticket with another airline. The food was a joke too. A very tiny portion per passenger. They also charged $100 per checked bag. With United I used to pay $60. So, fair to say that I wont be flying Copa anymore. Their aircraft was super old, outdated, no entertainment, with nearly no onboard food.
Very strict carry on rules meant most of the plane had to gate check their luggage. As is often the case had things that were broken because of this, but I appreciated not being charged to gate check. Otherwise good flight and great crew once on the plane
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
At JFK the Security line was extremely long and few checkpoints open.
It was first time fling in copa airline. In general I am satisfied except bag size. I got a email from copa with 17-10-6 for carry on bag. In airport the check in show 22-14-10 . However that mistake means $100,00 in over cost.
The flight was 6 hours delayed due to equipment problems, I had to spend my night in the airport terminal in tight quarters. A bag of chips was all they offered, Then I missed my connecting flight and waited another 2 hours. All in all that trip took me almost one day.
Copa definitely offers better service and price than other airlines.
A more comfortable seat. Padding would be really helpful but I've read the airlines don't want customers to be satisfied with economy seats.
When I booked, I included my checked luggage and when the bill was sent there was no record of this. Its was costly since I am from Trinidad amd Tobago. Exchange rate over seven dollars to one US dollar.
Everything was good except checking bags . I had paid for two bags but it didn’t show so we had to do it again while people waited and we were struggling to get to our flight
Plane was delayed multiple times. I would like to request a refund. Was due to arrive Thursday evening ended up arriving Friday morning.
The crew and the pilots. The pilots were amazing. The landing in Cancun was excellent.
The security line at JFK was one of the longest I’ve ever experienced - probably 45 minutes. I don’t know if JetBlue has control over it, but it detracted from the overall experience. Entertainment had good options, but the volume control was a bit small to tap on and the screen had a fair amount of interference blips. Clearer picture would have been better.
I liked the entertainment on JetBlue, the service from JFK to JAX was terrible at best
I usually dont fly JeTBlue and I dont think I will ever do it again. The flight was delayed fee time, nobody was giving us any info at at the airport, gate changing, the slowest and poorly organized boarding ever, rude staff.. huh
The flight was delayed. I upgraded to more room. I can't imagine how small the regular seats are I haven't upgraded for my return flight yet.
flight was delayed for hours with no explanation. The plane was a very old aircraft.
Great. Clean. Seats comfortable. Food was free. Had new release movies.
The boarding crew was very helpful with a little special problem I had. The inflight crew - so-so.
They kept us on the tarmac for 6 hours after already delaying our flight by 2 hours. No one had any answers. They sent our gate checked stroller to baggage claim instead of giving it back at the gate.
There was a big delay and I missed my connection flight
I don’t like the music section but I believe it was a cost decision. I changed my flight last minute due to work issues and had to sit way in the back. The seats were way closer together than I would have preferred.
Our particular exceptional experience was with Johnny at JFK at check in. He was the kindest, most accommodating agent I’ve ever encountered taking extra steps to help my husband and I with our extra baggage. I hope that he knows how much he positively affected our trip.
The flight attendant was very polite and attentive. The food was good.
Crew were professional and kind. The flight was smooth. But... The internet, which we paid 35 dollars for, did not work for most of the flight. This made providing media for our child an uncomfortable hassle.
Overall fine. Seemed like one of the older model planes? Crew was mostly very kind, though some of the female attendants were a rather abrupt during the food service.
Leave on time. We waited on the plane for hour hours and it was hot and smelly
I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Terrible - flight was flagged for fraudulent payment from being booked via Kayak. Requested to rebook with original credit card or provide new payment. Air Canada stay at JFK did not know how to process new payment. Had to fly from La Guardia 2 1/2 hours later instead with Air Canada.
Could not switch flights. No help from check in Four people doing nothing. Two hour wait on telephone but no other flights available. Overall experience sucked.
My flight ✈️ was delayed by 12 hours causing a disruption to my day
The flight attendant when departing JFK was mean and rude to passengers boarding
Not great tremendous delays instead of arriving at 8:15 pm arrived at 2:30 am next day no food gate changes. Etc
In flight wifi that I paid for was very slow and at times didn't work at all.
On July 1, 2023, I reached out to Air Canada via telephone. After a two-hour hold time, A representative called me back and asked me to confirm my Aeroplan account info. I used the account number, provided on my ticket. The representative told me the information I provided was incorrect. The representative disconnected the call without further assistance. I called Air Canada via telephone a second time and received a callback at 11:06. I started the conversation with the representative by explaining that there was an issue with my Aeroplan account info and the last representative hung up on me. Apparently, my ticket was assigned the wrong Aeroplan number by your own negligence. The issue was resolved by updating my parties' tickets with the correct Aeroplan numbers. Now back to the primary issue, I raised concerns with the new representative about the flight delays and cancelations occurring within the week prior to our trip. The rep assured me if there was a flight delay or cancelation, I would receive an email and be able to change my flight online. I expressed my concern about flying into Toronto and missing my connecting flight due to flight delays. (There were no available seats on any flight to Tokoyo on July 2 or July 3rd from Toronto.) The representative assured me there would be alternative flights out of JFK, taking alternative routes. I received an email notifying me of a flight delay to Toronto at 12:39 a.m. I attempted to change flights using the link provided. When I attempted to click on "CHANGE MY FLIGHT", your online platform showed a pop-up window that stated I needed to reach out to an Air Canada representative. Unfortunately, your service was not open at 12:40 a.m. I arrived at JFK Airport prior to 7:00 a.m. and waited at the terminal counter. Around 7:10, a rep informed me they would hold the connecting plane in Toronto. They even made a phone call to provide me with assurance. I then requested wheelchair assistance to get my 75-year-old mother and begin checking in our baggage. We checked our bags and headed up to the gate. Around 8:45 a.m., several passenger names were called including my party, to inform us they were no longer holding the plane in Toronto. We were informed to go downstairs to make alternative travel bookings. I requested wheelchair services to bring us back to the terminal counters. At 9:15 my travel party was told at the terminal counter there were no flights for us until July 4th or July 5th. I informed the counter this was unacceptable considering, I attempted to change the flight both yesterday and at the terminal counter this morning. They continued looking for a flight to Japan. They worked out arrangements to get us on a flight to Seoul and then to Tokyo, but we had to take it quickly. I agreed. After I agreed to this flight, the terminal counter informed me I would have to go to a different terminal and would need to take the terminal shuttle train. No wheelchair assistance would be provided. I canceled the trip!
The flight was delayed. They assigned us a direct flight instead, We are very happy with the changes!
My flight was delayed, cancelled and delayed again. I lost one complete day in Japan, a very needed vacation. My schedule / itinerary in Japan is now all screwed up. It will take more time and cost to resolve this. So, am I happy with Air Canada; NO!
