on the return flight the Flight attendants were not attentive. I attempted to purchase duty free and submitted my order slip and neither of them came back to me after asking 3 times. I was disappointed in the customer service. My overall experience would have been excellent had it not been for this incident.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Hard seats;
In flight entertainment system did not work well: touch screen did not work well. Called the crew to help; it began to work, then not. I believe the problem was the touch screen technology.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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