We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
Great first time experience with ANZ. Such a great customer service. The crew was very friendly and welcoming
Great first time experience with Air New Zealand and loved it. The flight crew was extremely friendly and provided great service.
Great airline service by the staff. I highly recommend it
Boarded on time, smooth flight and "gentle" landing in Palmerston North. Ahead of time due to a tailwind
My experience with Underpricer was not great. The representative assigned to me did not tell me beforehand that selecting seats, which i could not do through ANZ, WOULD ADD SIGNIFICANT cost to my ticket (all flight segments were reg economy seats. The seat selections for the ticket, MCI-AKL, AKL-PER, PER-MCI, cost $284 USD. I WAS NOT TOLD AHEAD OF SELECTING SEATS chosen by the rep OF THE COSTS and never received an itemized invoice of the seat selections.). The costs of seat selection, an option solicited as a service, with no mention of costs, should have been disclosed to me prior to seat selection and certaily should have been itemized. For all I know, the $284 was not referred from the airline but made up and taken directly by Underpricer. Next, when i checked in, united couldnt find my ticket. This is probably why i didnt get a seat selection on that flight and couldnt check in online, despite Underpricer prompts to do so a week before departure, or at the kiosk at the airport. I had to wait for special help at the counter, then was told that because the flight segment, MCI-IAH, operated by United Airlines via the ANZ. ticket, had changed schedule slightly since I BOOKED MY FLIGHT, the MCI-IAH segment had been decoupled from the rest of the ticket because the IAH layover was now 12.5 hrs AND DID NOT QUALIFY AS A THROUGH FLIGHT TO AKL.. This meant my checked bag could not be checked through to AKL and id have to pick it up at IAH, THEN WAIT MOST OF the long layover WITH the large checked bag until ANZ counter in IAH OPENED for checkING just prior to the flight. Apparently, although underpricer had notified me of schedule changes, they did not update the ANZ TICKET, leading to this problem. Finallly, although I RECHECKED TH BAG IN At IAH 3.5-4 hours before the scheduled departure and the IAH-AKL segment was a direct flight, ANZ LOST MY bag and it took 4 days to find it and get it to me. Not fun.
Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home
Both my wife and I thoroughly enjoyed our return home from Tokyo to Auckland and onwards to Palmerston North. We would recommend using the Premier Business class for long-haul travel, any day. Well worth the extra cost. Cabin staff were exceptional, Thank you
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Great service. Food could be improved but overall a very good airline
I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
Everything was the best it could be. Crew found me with pre- ordered food. Excellent experience!
Improve the food offerings and cabin seating. My wife would prefer to fly another airline, even with a connection for a more comfortable trip. A 737-8 should not be scheduled for a 6 hour segment, which turned into 7.5 hours due to the origin ground delay.
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
All good flight was 35 minutes early when arriving in Edinburgh
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
I had a good time. However, I paid for the wifi and it was in and out the whole flight.
They promise free wi-fi prior to boarding and then once on board you are informed you have to purchase wifi even after being a mileagePlus member.
