Old plane, food not that great - lacked taste. Crew was nice but strict.
Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?
Very uncomfortable and cramped seating. Only 1 bathroom for entire economy section, most of the plane. No food provided for a 5.5 hour flight. Bad experience
Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...
I have paid for extra legroom on my flight. My seat was broken and did not recline. The crew could not fix it and refused to provide me with another seat
The check in not ok! Demanding that we check our carry ons on check in! When there was plenty of available space inside the plane! And the staff at check- in was rude and not helpful and I was traveling with my autistic son and his service dog! Boarding was easy since we were priority boarding! The crew was ok expect from one guy flight attendant that was actually great!
The flight got canceled and you just send an email in the middle of the night and no solution to how to get on the next flight or provide other solutions.
You cost me my time and did not compensate properly. Gfy.
It was ok. Vegan meal was good, however no complimentary alcoholic beverages.
The food service was absolutely rubbish. Very arrogant crew. Does Scandinavian airlines think everyone eats meat??? I paid for my flight but could not eat anything because I am vegetarian!!! I was hungry for 7 hours . I demand for refund! This is absolutely unacceptable!!!! If you want more customers keep an open mind!!! Cater to all meal needs. I have flown many airlines and I never make a special request online never! They always have vegetarian options. SAS has no idea of customer service. Shitty service
Not have my bag forced to be checked when I had a carry on included on my ticket. Staff was very rude to me for asking why they were doing this. I was told there was no more room for carry ons but there was plenty of space in the overhead compartments
Flight attendants in business class were rather indifferent While in second leg operated by Portugalia TAP subsidiary were outstanfy
Horrible experience at tbe check in ladie she was very racist ,she doesn't speak portuguese too and forced me to check in my carrion bag and I saw everyone with carrion bag inside anda lot of space ,she was rude unprofessional
An old airplane with very uncomfortable seats in the Comfort “class! Small, narrow, and hard seat. Entertainment options are inferior, old movies. Boarding started at the back of the airplane, as we entered the aircraft last instead of after business class, risking the possibility that the comfort section would not have room for carry-on in the overhead bin. The food was ok. White wine was terrible. Overall, the flight felt worse than cheap airliners, and the price was as high as premium carriers.
I had a business class ticket from EWR to Madrid with a layover at LIS for 11 hours. It was obvious that I needed to pick up my luggage in Lisbon for 11 hours and check it in again when boarding the second flight to Madrid. Before buying the ticket, I called TAP customer service. Customer service assured me that I could get my luggage in Lisbon. When I arrived at Newark airport, I immediately asked to check my luggage to Lisbon. However, the TAP employee refused me, saying that I should resolve this issue upon arrival in Lisbon. She checked my luggage to Madrid. I asked the TAP employee at the gate to help me when boarding the plane, I asked the flight attendants manager on board the plane to help me. All the employees refused to help me and said that I should resolve this issue in Lisbon. It took me 4 hours to resolve this issue in Lisbon. I arrived at 11am and they didn't give me my luggage until 3pm. As a result, I was so tired after a sleepless night on the plane and 4 hours on my feet at the airport and all my plans were ruined that I couldn't fly to Madrid. It was a terrible experiance,
We flew TAP last October from Newark to Lisbon. The meal was bad. This flight had good food. Also, this flight was delayed. There were TAP employees waiting at Lisbon to make sure we made our connecting flight. I find the TAP website and app frustrating, but the service once we reached the airport was very good
The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying
First time and I enjoyed the trip…. Will fly again soon 🔜
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
What didnt i like? You had to pay for seats after the booking was paid for. If i knew that beforehand i would have booked with emirates for a few dollars more
Our particular exceptional experience was with Johnny at JFK at check in. He was the kindest, most accommodating agent I’ve ever encountered taking extra steps to help my husband and I with our extra baggage. I hope that he knows how much he positively affected our trip.
The flight attendant was very polite and attentive. The food was good.
The flight de-boarded after being informed of a 3 hour delay. The gate agent said we could go to lounge. The flight ended up boarding 20 minutes later and I missed it.
My experience with American Airlines was great. Unfortunately my stroller was not located and has not been given to me and or reached out in return for in regard to information.
Pilots were fantastic - super smooth. First Class flight attendant was very attentive. Main Cabin flight attendant should try to smooth the rough edges of her voice - very shrill / punitive. Hurt my ears just to listen to her. Recognize they have a (tough) job to do - but tone over speakers needs to be less like scolding a 5 year old.
Maybe focus more on delivering a good product vs selling me a damn credit card
Crew were professional and kind. The flight was smooth. But... The internet, which we paid 35 dollars for, did not work for most of the flight. This made providing media for our child an uncomfortable hassle.
The seat was quite comfortable. The recline was enough that I could sleep a little. The crew was professional and good.
We arrived 4 hours early and still almost missed the flight because they weren’t able to access one of the boarding tickets. They then sent hour bags late and we were all of our without clothing and eventually had to take an expensive cab back and forth to the airport as they wouldn’t deliver the bag which arrived late at night that day and we would have to wait until noon the began day (messing up a second day of plans). Also, all the food has dairy or pork. No vegan or even vegetarian option in the flight—even for purchase.
I got food poisoning - lasted 4 days after starting medications - someone should check with food delivery.
My long-haul flight experience with this airline was not very pleasant. Earphones were paid, and no eye mask or other amenities were provided. The meals were served in cardboard boxes with plastic cutlery. The restroom was unclean and ran out of toilet paper. However, the boarding process was smooth and well organized.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
I was not allowed to cancel the flight, customer service is atrocious
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
Food was terrible. No breakfast. Will not use this airline.
I'm not going to travel with that airline again.
I travel on a monthly basis and I’m not a stranger to budget airlines. I never complain about anything, it just about adjusting you expectations to what you paid for and you will get, but these flights (2) with Air Europa Miami - Madrid - Athens were a terrible experience. Both flights had a significant delays and multiple gate changes. At the checking they used a hand scale to weight your carry in, it cannot be more than 10 kg , even it fit on size.Luckily mine was ok . The food was inedible. The staff service was ok, but you can totally tell they do not care about much and show little customer service culture. I think this was my last trip on Air Europa. Actually the price was almost the same than other major airlines, I just took this one because I needed to depart late at night.
It was NO entertainment, the screens were not working for anyone. The food was bad in taste, my chicken was hard. The seat in my case didn’t recline. A long and endless flight
The flight, the staff and the airplane were all fantastic. I highly recommend.
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Excellent lie flat seat for premium economy! Great staff. Bad food . Not so great entertainment. My bag didn’t make it either.
the seats were so cramped you could barely move. it was difficult to eat when passengers would recline their seats. the seats were so flimsy and unstable that whenever someone got in and out of their seat, it bounced like a spring back in your face. the movies were nice. the food was terrible. even though the conditions were terrible, they tried to pressure passengers to relocate their seats to accommodate adults who were related and wanted to sit next to each other, even after the passengers expressed that they did not want to move for that purpose. on the connecting flight, the “service” consisted of items for purchase. even though the flight was only 45 minutes, once again passengers (including me) were pressured to relocate for people to sit next to each other. they couldn’t be apart for 45 minutes? this was much less compelling than being apart for an 8 hour flight.
This was a short flight. We sat in business class so we we were served a warm meal, which was nice. The flight attendants were very attentive, professional, and kind.
Iberia lost my bag, said they found it in another country, said they sent it to me, but never did. Went my whole trip without my stuff, but expecting it to show up because that’s what they said would happen. Their communication sucks, their website sucks, and to top it all off, their seats are small and uncomfortable. They’re bad at their jobs and they should feel bad about themselves. Do not even get me started on the flight home. AVOID!
ground crew and check-in was pathetic - insisted on charging me for luggage even though the ticket said it was already included. They also accidentally sent my luggage through without a luggage tag and had to retrieve it. Generally, it was like a bad movie.
The app on phone and the online check in is not good, it would not give me the option of Spain or Madrid City in the drop down menu and I couldn't move forward with online check in.
Horrible. Paid for seats for my family. Iberia changed planes and never notified us that the seats we paid extra for did not even exist on the plane. We were randomly placed on the plane. Thankfully, we were seated together. Upon boarding, my youngest daughter was pulled from the line and they just arbitrarily changed her seat 7 rows back from the rest of the family. I had to wait at the gate while they tried to see us back together. One of the most uncomfortable small spaces on a plane I’ve ever experienced. When I called Iberia, they first told me that no mistake was made that the plane was never changed. Yet my receipt for my paid seats were for rows that did not even exist on this type of plane we were getting on. They said that they would reimburse my money and I would get an email, but I’ve never received any information or emails regarding a refund for the seats that I had paid extra for. Then when we arrived in Madrid, one of the pieces of luggage that we had checked in was damaged to the point that the handle that was stowed in to the luggage was broken off by the crew members handling the luggage. The crew on the plane was very nice, but as far as the rest of the experience, I would be very hesitant to ever use Iberia again.
Outstanding. plane was a bit dated but safe and clean
Iberia is an excellent airline, I spent years flying with them and I recommend them 100×100, both locally and internationally.
