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NYC — ZQN
Jul 1 — Jul 81
Round-trip
1 adult
Economy
From?
To?
Fri 7/1
Fri 7/8
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Top 5 airlines serving New York to Queenstown Intl
Scores according to KAYAK customer reviews8.6
Singapore AirlinesOverall score based on 3993 reviews
8.8Boarding
8.5Comfort
8.9Crew
8.6Entertainment
8.3Food
Airline reviews
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "The trip was horrible we have to sit separately three places."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "I was inpressed"
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
No refunds for flights that I could not take due to Covid restrictions
Pros: "Comfortable seats."
Pros: "Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing."
Cons: "Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us."
Pros: "The crew is consistently wonderful!"
Pros: "Hasn’t occurred yet"
Cons: "Hasn’t occurred yet"
Pros: "Well coordinated loading of plane. Good food service. Well informed.."
Cons: "Nothing.."
Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."
Pros: ":)"
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."
Pros: "I was disappointed that Air New Zealand charges US15 to reserve specific seats. For our party of 3, that would be US90 RT so I didn't do it. But at the gate I asked for window seats and the attendant gave us excellent seats at the front of the plane."
Cons: "No issues that caused us any problems."
Cons: "Terrible customer service."
Pros: "Everyone was very nice, food was good, movie choice was great"
Cons: "Would have liked a more comfortable seat. Couldn’t sleep well"
Pros: "Very friendly flight attendants"
Cons: "Constant threats about weight of carryons & then didn’t check or weigh anything"
Pros: "Baggage made it all the way to Queenstown from Perth"
Cons: "Check -in staff said that there were no seats available in emergency exit rows so put us in the row in front. We couldn't recline and thete were several seats empty in the emergency exit row behind us."
Pros: "Comfortable seats"
Pros: "Nice flight"
Cons: "That they left my luggage, 1 piece off entire flight! A brightly patterned piece! In 50 years of flying!!! Has NEVER happened! Had to spend the 1st several hours running around looking for underwear and jacket! Not a great start to vacation! And $100 nzd doesn't buy much!"
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Pros: "Punctuality. Confortable plane."
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Cabin crew was fantastic! Inflight experience was woderful."
Cons: "Airport personnel were very unhelpful. When I asked them a question, they told me to come back later. I came back at the time they said to and they told me they don’t have time for me. I need to come back another time. I went to another gate agent and she told be to go downstairs to the check in counter for help. That would have taken 2 hours. I called customer service and they answered my question quickly. I just wanted to know if I would be charged a fee to change my flight."
Pros: "Blankets, entertainment"
Cons: "Preferred seating was a joke !"
Pros: "Friendly and helpful staff"
Cons: "No WiFi or outlets on aircraft"
Pros: "friendly staff, ease of boarding"
Pros: "I was excited to see some notorious places as we flew into Queenstown....however, I wouldn't have known the places if I hadn't been sitting next to someone that knew the area."
Cons: "I can't complain about anything with Air New Zealand....I loved each flight with them."
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "There was a blanket, pillow, and headphones on my seat when I arrived."
Cons: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "The people and the service were top notch. I fly on numerous carriers and overall AirNZ has been my favorite, hands down, primarily because of the helpful kind friendly staff."
Cons: "Disembarking down onto the tarmac, and being made to stand out there for about 5 minutes (supposedly for safety's sake) while another plane was being pushed out from the next gate, all the while breathing in the choking nauseating jet exhaust fumes while our own plane was idling."
Pros: "Everything"
Pros: "Everything! It's Air NZ!"
Cons: "Nothing!"
Pros: "The staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Comfortable flight and service"
Pros: "It was simply fantastic - all of it!"
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Everything"
Cons: "Someone sitting in my seat already!"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Cons: "Having to pick up our bags and going through customs was horrible and stressful. Bags coming off the flight last made the customs line very long, after going through customs couldn't find where to check our bags on to Queenstown, finally found the the automatic check-in, too late only one person to help. So late had to walk to the domestic terimal, in a hurry. Finally found the check-in, checked all 3 bags, arrived in Queenstown, only two came in."
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "We were booked on a 7 a.m. flight Wednesday morning. We arrived from Syndney the night before and wanted to make sure we were set for the early morning flight so went to an Air NZ information desk to get boarding pass. The agent printed out an e-ticket and said we were good to go. We arrived an hour and a half early to the gate, with our carry on bags as we have done all over the world. We heard an announcement about bags needing to be checked and assumed ours would be gate checked if needed (as anywhere else in the world). The gate agent didn't arrive til 20 minutes before the flight and told us we DIDN'T have a boarding pass and needed to return to the ticket agent and check our bags. By the time we ran back to the ticket agent we were told it was too late to check our bags. We had to pay $100 more a piece to fly LATER through Christ Church. We were on our way to meet our kids for vacation and ended up losing a day and $200 additional dollars because we were given inaccurate information by the Air New Zealand info desk."
Pros: "The service was great and the seats had a lot of leg room. Very easy to check in online and drop bags at the airport."
Cons: "The wine was delicious and I wanted more"
Cons: "Airplane to cold. Had to wear a sweatshirt and cover up with a blanket the whole flight."
Pros: "services was good"
Cons: "I Hate Hate Hate the setup of the business class cabin - you face each other, no privacy, you look at other people feet all flight, cant look out the window, horrible!!"
Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Pros: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Cons: "Long boarding lines at Liberty International Airport."
Pros: "Crew was amazing."
Cons: "Seats were a little narrow and could use new cushions."
Pros: "Food was great."
Cons: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Pros: "The food was good. The crew was very accommodating."
Cons: ".If the seats recline to just a little bit more"
Pros: "The crew was great and the dinner was really good!"
Cons: "Breakfast could have been better and the seat was pretty uncomfortable"
Pros: "Timing of flight"
Cons: "Baggage policy has changed and has become too restrictive. Wieight and size and number of checked baggage is below competitors for transatlantic flights. Same for cabin luggage and is enforced randomly. Some economy passers were allowed two pieces, others were forced to check in cabiuggahe at $200."
Pros: "Entertainment was awesome. Lots of new movies"
Cons: "Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected."
Pros: "Flight was quicker than expected"
Cons: "Food and the attendants"
Pros: "The crew was fantastic. The food was good for airline food."
Cons: "The seats were narrow and seemed a bit smaller than usual."
Cons: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Pros: "Food excellent, seating room to tight"
Cons: "Service in general, bad"
Pros: "Neat and clean. People at Newark airport"
Cons: "Service of air host. Attitude of people at Dubai airport"
Pros: "Service was excelleny"
Pros: "Business class service is good"
Cons: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Pros: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Cons: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Pros: "Flight attendants were very friendly and helpful."
Pros: "Friendly crew"
Cons: "I would like better quality in food"
Pros: "Very welcoming. Coach made comfortable. Excellent movie selection"
Pros: "pleasant staff excellent movie selection decent food"
Pros: "Great staff, great food, great entertainment, best possible international economy experience"
Cons: "Boarding process could have been a touch more organized, but not significant"
Pros: "The price."
Cons: "Legroom entertainment show selection remote control {very poor} Food"
Cons: "We landed in Dubabi from Athens a bit late. We were taken by a bus from the plane to the terminal which took 15 minutes. That lefte us about 30 mins before the gate closed From where we were dropped off we walked for about 15 minutes but were nowhere near our gate. We asked Emirates employees to give us a ride in the golf cars. But they all refused, until one had pity on us and gave us a ride. We reached the gate a couple of minutes before the gate closed. When we arrive in Kolkata we were told that out luggage hadn't arrived. They reached our luggage to our Kolkata home a 11:30 pm. What a nightmare. Never again on Emirates."
Pros: "The boarding was efficient."
Cons: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
Pros: "The airline was good, food fine, entertainment good, and seats comfy."
Cons: "The delay for boarding wasn't communicated good."
Pros: "The staff - every one of them - was pleasant, helpful & knowledgable. Great combination - makes for a terrific flight! The food was really delicious. All 2 desserts we had were in the category of Spectacular! Stickey toffee pudding was off-the-charts fantastic! Chocolate Mousse was terrific and the lemon pie (?) was awesome. I would love to know the baker or confectioner of your offerings so I could purchase from home! Nice touch . . . offering hot steeped tea poured & ready to drink."
Cons: "Boarding seems so disorganized and is doesn't need to be. There were no clear directions for boarding categories which would have helped n the States because we are so used to following a simple procedure. More than that is needed in Athens where the V formation usually rules when talking about lines. Once on board, we were not served anything until @ 90 minutes after takeoff. If people didi not come on board with a drink - that is a long period of time to wait!"
Pros: "Safety video was cool. Even in Arabic! The amenities were lovely — headphones, entertainment choices, bag with toothbrush, slippersox, etc. They elevated economy well above (the usual) steerage."
Cons: "Not having options beyond the menu; it wasn't clear where to ask for a vegetarian meal. The battle of carry-on v. coat storage is unseemly."
Cons: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Pros: "Best entertainment system."
Cons: "Wifi didn't work. Seats could be more comfortable."
Cons: "seats are way too narrow for such a long trip."
Pros: "Staff was excellent. Food good. Great choice of movies."
Cons: "Bigger and more comfortable seats."
Pros: "Friendly staff and on time schedule"
Cons: "Tight leg room"
Pros: "Everyone was nice and attentive nice meals"
Cons: "The crew was welcoming and helpful. The plane was clean.... the food was pretty good."
Pros: "We were able to switch seats to get more space -- especially leg room"
Pros: "Crew / service very attentive. Lovely appearance. Food very good , also the coffee! I also enjoyed the little comforts, pillows, blankets & the travel pouch with travel essentials. I also appreciate the cabin sizes & locations of the lavatories. And, love the ceiling lights!"
Cons: "My entertainment screen wasn't responding well, which di annoy the passenger in front of me lol"
Pros: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Cons: "A little confused with the max weight of baggage. Website was not so specific."
Cons: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Pros: "Every thing"
Pros: "Food was great"
Pros: "Everything. The service, food, entertainment. This airline is phenomenal!"
Cons: "Too nosiness to hear movie"
Cons: "All was great"
Pros: "Leg room, seats reclining, kids movie selection."
Cons: "Food was horrific. Kids meal was just not Edible and smelled bad. By the time cabin crew reached our section there was no food selection. Bathrooms deteriorated through the flight and were not cleaned through a 10 hr flight. Paper towels and toilet toilet paper ran out two thirds of the way into the red-eye flight and bathrooms became non useable in the morning. Crew requires more training in upkeep of airplane on long-haul flights."
Pros: "Customer service, amenities like socks, sleeping mask, free headphones and free drinks were all excellent part of the trip."
Cons: "I'm a reasonable we'll traveled man who always flies economy class (unless I get a free upgrade or a great price to upgrade at check in). This is the most uncomfortable, cramped, and smallest seat I have ever flown in...first time flying Emirates...I certainly would never fly again and actual am haunted by the idea of the return flight in 10 days. Not worth it! I'd rather deal with possibly getting dragged off a United flight!"
Pros: "Nice crew"
Cons: "Not enough space to sleep .. ppl infront put their chairs ally's the way back n I could barely move"
Pros: "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Pros: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Cons: "Maria was very rude and not pleasant."
Pros: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Cons: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Cons: "The food service was not great. They should increase the frequency of meals. Got the worst seats both time. The seats are old and recliner doesn’t come forward as it should"
Pros: "The tv size, charging station, foot hammock"
Cons: "No delay,"
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Cons: "For such a long flight should have given us more water. But were responsive when asked."
Pros: "Nothing"
Cons: "That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane"
Pros: "The crew were really good, kept us informed about the delays and what was happening, and they all remained upbeat and chatty"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Cons: "Not being able to web check in causes stress pre-flight."
Pros: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Cons: "Service"
Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"
Pros: "I liked the grilled chicken and the beef selection"
Cons: "The actual greens in both salads were weak; soft not crisp and cut in large chunks nose that were hard to handle and not flavorful."
Cons: "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Pros: "Liked the food, flight attendants, entertainment and overall comfort even though it's just economy. You just have to come prepared with what you need to stay entertained and comfortable ie snacks, comfortable clothes and shoes, jacket or sweater, pillow, headphones, music. Better of you can bring your own headphones that use bluetooth and headphone jack cable."
Cons: "Boarding process is chaotic at best and starts 20 minutes before take off. It works but it's very chaotic for economy passengers. I am sure it's much easier and nicer for premium economy and business select and first class passengers so you get what you pay for lol."
Cons: "Really unnecessary delays."
Cons: "Unnecessary delays"
Pros: "it was good to escape more than 3 hrs long, tiring journey to Sydney and also lesser wait period at Sydney"
Pros: "Great service on the flight."
Cons: "The boarding process with qantas at JFK is chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers Very bad lounge at JFK if used to first lounges like Cathay and JAL"
Pros: "Mobile checkin, e-boarding pass, straight to the gate!"
Cons: "N/a"
Pros: "The crew were very polite and helpful given the stressful circumstances."
Cons: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Cons: "Rigid with assigned infant seats. Would not move us to bassinet bulk head area though we would pay for it. Flight went well regardless."
Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."
Pros: "Clean plane and polite crew"
Cons: "Left late and food was just average"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "Felt looks after by crew"
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "Assistance is good."
Pros: "The interior of the seats a very nice. QANTAS blankets and cushions are comfortable. I also like the little drop down net under the seat for you feet to rest in. The QANTAS flight staff are great. I also like that they don't go down the aisle with trolleys a lot (just for the meals) and that they just come around with jug and cup for drinks."
Pros: "Great service. Perfect flight"
Cons: "Entertainment system was not working at my seat"
Cons: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Pros: "Food was better than expected, recommend qantas to others based on this alone"
Cons: "Qantas safety video was to long... painful to watch. i would love ro see airlines start recycling the waste generated in fliht"
Cons: "I was surprised that we were flying a different carrier than Emirates"
Pros: "Not enough food"
Pros: "plane will clean and service pleasant. hot meal service on 2.5 hour fight."
Cons: "limit weight of roller carry on limited to 8 kg, though did not check weight of shoulder bags New Zealand immigration is intense with bio inspection - check that you do not have any nuts or other issues as took a long time to inspect packaged food bought at Sydney airport Prior to check-in, needed evidence of flight leaving New Zealand, not just confirm number - paper with actual ticket number"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "Loved the two cords in the seat behind me and the iPad idea"
Pros: "Food"
Cons: "The complete lack of space between seats Old style plane Very average new movie selection"
Pros: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Pros: "I arrived in Melbourne 9 hours after I was scheduled to. The flight was severely delayed out of NYC and then I missed my connection out of LA and flew to Sydney instead. I was offered a $20 voucher for food at jfk, and that was it."
Cons: "See above"
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Cons: "1. Flight 12 left 2 hours late from New York 2. Flight left 21/2 hours late from Los Angles 3. We asked to be seated on the tiles , as we are seniors we needed to get up regularly during the night (16 hour flight during the night) We were seated window and middle seats. The person on the aile was had a broken knee and was wheel- chaired on to the plane. As a result we could not get up to go to the bathroom. 4. Because we left late from Los Angles , we missed our connecting flight on to Auckland. Qantas was kind enough to apologise, put us on another flight and gave us vouchers worth a grand total of $10. 5. We then arrived 2 hours late in Auckland, where we missed our connecting flight to Wellington. 6. Our 2 bags that were checked-in at New York are still missing. This is being written 4 days left New York. 7. WE have since had to purchase new winter clothes."
Cons: "Delays"
Pros: "I liked receiving a menu of food options. I liked the movie selections (although there were better option from JFK>LAX than LAX>SYD)! Crew were friendly."
Cons: "Those with special meals receive their food way earlier than the rest of the plane."
Pros: "Staff obliging food excellent on time all good"
Cons: "All good"
Pros: "Entertainment Is always good"
Cons: "The five hour delay. Would have appreciated a phone call so I didn't have to get to the airport so soon. Food used to be so much better"
Pros: "Staff was courteous and the in flight food was good"
Cons: "The flight was delayed 1 and a half hours to start with. Although the entertainment system on the plane is very good, half way through the flight it started having issues. Movies stopped playing and then the whole system locked up. First it was just individual seats that had problems but eventually the entire plane was unable to view anything. Even a complete reboot did not help. We spent the last 6hrs of the flight unable to view anything even though they repeatedly tried to reset the system"
Pros: "Food was amazing as was the crew"
Cons: "Seats get stuck and difficult to maneuver to the upright position."
Pros: "Good meals, friendly service. Very comfortable"
Cons: "2 hour delay"
Pros: "No one within 6 feet of me."
Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."
Pros: "Tight seats"
Cons: "More accurate notifications of flights"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Pros: "Скорость"
Cons: "Сиденья хуйня"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Service was great in 1st class"
Cons: "The movie Black k Klansman was great but the system had a problem. Not sure if just my seat or the whole digital video system. Every few minutes it would get choppy and unwatchable. I had to rewind and then it would be fine for a while. Like a video buffering problem."
Pros: "Some crew members were really nice"
Cons: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Pros: "Prompt on time service."
Cons: "N/A"
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Cons: "Delay"
Pros: "She was amazing!! Juggled many tasks and got at least 15 of us on via standby. She was a pleasure to work with!!"
Pros: "Short flight"
Cons: "Attendant at gate insisted my daughter's carry-on bag get checked because he put it crooked into the sizer. When I adjusted it and showed him that it fit, he still insisted that we check it. Unpleasant way to start our trip."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "My flight to Frankfurt was a disaster. Delays at LGA caused me to miss the connection. Two very nice AA customer service phone staff attempted to help by booking me on a Lufthansa/United flight out of JFK that same evening. HOWEVER, I got to JFK only to discover I had NOT been ticketed. A lengthy call to AA resulted a a lame apology -“we don’t do that” they claimed, but the had previously! And had booked me, so what the heck was this??? I’m still fuming!"
Cons: "Lies! They rebooked me on a Lufthansa flight out of JFK and I got there only to discover “they had made a mistake.” Utter garbage excuses."
Pros: "NOTHING"
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "New cheap fare is honestly offensive trash."
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Cons: "N/A"
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "It is good"
Pros: "This time every thing excellent"
Pros: "The younger male crew staff was good Female staff poor Plane itself was poor . Seat Tray kept unlocking as latch old and faulty Connection was good although airport shuttle to gate uncomfortable due to navigate stairs with carry on"
Pros: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "Good service ! Window seat!"
Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"
Pros: "On time"
Pros: "I believe that a cup of juice and small coffee cookie only its unacceptable. Not even coffee is lame"
Pros: "Nothing"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "I slept."
Cons: "The crew was overall terrible. For someone who also works in customer service, I was actually appalled at the behavior of the AA crew/staff. The flight attendants were ok, but the boarding crew was terrible and unbelievably unhelpful. I asked a staff member at check in if i needed to check my bag and he seemed really annoyed by my question, and refused to be of any help. Wow! He was so unbelievably rude. I ended up paying $25 to check a bag I didn't need to check. I was so disappointed. In the future, I think I will try to avoid flying AA."
Pros: "The flight was fine - once I was on it."
Cons: "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
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