I did not go on my trip. I requested a refund and still have not received it.
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "Flight staff nice"
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "Boarding was a breeze"
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Fantastic! Smooth sailing!"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "On time"
Cons: "Seats could recline"
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Plane was comfortable, crew was fine, but"
Cons: "Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good."
Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Cons: "Unfriendly Flight attendants"
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Cons: "I dislike their pricing structure."
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "Great airport for getting to Florida. Good prices"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "My wife said that this was the smoothest airplane ride she had ever had."
Cons: "The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "While I enjoy the fact that Allegiant offers direct flights to Laredo at an affordable price, the planes really need to be updated."
Cons: "We really disliked that we boarded the plane and just before taking off they made us get off again and never did confirm the real reason. The planes really need better maintenance since this is the second time in two weeks we have to change planes due to problems."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Pros: "Allegiant is a great flying experience! A little bit of a wait at BLV,but that will be fixed once they get the other TSA checking completed. VLP was a smooth and easy experience!"
Cons: "We weren't given a menu in the Kayak App to choose seats or bags at purchase. Kayak needs to rectify this. It caused us to spend more money on our bags especially..."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "The plane departed on time. The crew was very friendly."
Pros: "That fact that they did not suply even one free bottle or cup of water is awful. I was very thirsty but did not get a drink because they chaged $2.00 for one bottle of water, and the is just plain wrong."
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Pros: "Very smooth ride and attentive friendly staff"
Cons: "Snacks were over charged."
Pros: "The view."
Cons: "The seats"
Pros: "Best pilot I have ever flown with"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Very nice and criendly"
Cons: "For the price this was great"
Pros: "Good crew"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Cons: "I was unaware a carry-on had a cost to it. Then when they told me that if I paid at the desk it would be $50, but if I did it online it would cost $38 I obviously went to do it online. I was unable to do so. Even the desk associates were unable to do so. So they gave me a phone number to call and told me that they would refund me $12. Well, I got unnecessary attitude from the person (Arya) with whom I spoke with when I was being calm and collected. That's what pushed me over. I can handle bumps in the road calmly until I'm getting attitude from the customer service."
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "The flight time was delayed 6 hrs for “maintenance” then the time changed 4x, Sears didn’t recline at all, I’m 5’9 and my knees were touching the seat in front of me."
Cons: "Two hour delay and the flight status website never works"
Pros: "Price was good."
Cons: "Seats were uncomfortable."
Cons: "Do not offer even water w/o pay"
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Cons: "Plane delayed for 45 mins"
Pros: "smooth flight, from takeoff to landing"
Cons: "how small and cramped the seating was"
Pros: "Price was reasonable."
Cons: "Checked bag price. Tall people should have the priority for aisle seats."
Pros: "Direct flight."
Cons: "Too many extra charges."
Cons: "Four hours delay and workers not prepared to handle the situation."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Cons: "Canceled an hour from departure and did not help get another flight for us at a reasonable time."
Pros: "Rude. Didn't even notify us when they canceled the flight we only found out when we got to the airport after waiting in the ticket line. Didn't bother to reschedule us or put us on another flight"
Cons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. It got delayed, then delayed again. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. 6:45 comes, 6:45 goes, and no crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. But they don't cancel it! Oh no, not yet. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. No hotel vouchers, no tickets on any other airlines. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. We took the refund, rented a car with the money, and drove overnight to get home instead. Anything was better than being anywhere near Frontier Airlines for another minute. Avoid this toxic waste dump of an airline."
Cons: "as i boarded the plane I was told that there was an error on my boarding pass the representative at Orlando airport on my return flight said there was an error on your boarding pass give me your pass and use this new one when I went to sit in seat #24c an iel seat there was a lady sitting in my seat apon looking at the seat # on the new boarding pass the seat # was changed to 24d a center seat.opon speaking to the representative she was sorry for the change and I would get a refund I was not asked for a change of seat I have medical knee isues for that reason I chose an iel seat I was in pain for almost 2 hours for this I got $25 as compensation not acceptable I will not fly frontier air again"
Pros: "Did not purchase foid or drink. Entertainment not provided."
Cons: "Seat was in shrunken row, very tight with very little legroom and space. Seats were hard with no give. Glad this was a short flight, would have been very uncomfortable for longer duration. Bumpy ride the last half hour due to weather. Not happy with the expensive checked bag fee $30 for each leg of roundtrip."
Cons: "Check in people were very rude and tried to charge me for the same bag that they didn't charge me for on my flight from Charlotte. When I asked to speak to a manager she gave me a number that didn't connect to me anybody. When I asked for a number that would connect me to a person, she told me to "figure it out" Then they tried to tell me that the flight was full and I'd have to buy a seat. I ended up getting on the plane without paying for my bag or extra seat so basically they were just trying to get me to pain for unnecessary things"
Pros: "Lack of amenities okay if during the day. Liked the cost without all of the additional fees."
Cons: "Seats not reclining, made it impossible to rest. Will never fly Frontier again for a red eye flight."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "It was a good flight"
Cons: "Charged for everything. Even seats."
Pros: "I loved it! I had a window seat towards the end of the plane so I was one of the last people to board the plane but it was fine and I don't remember seeing the overhead bins stuffed too much."
Cons: "I had a very short flight from Charlotte to Orlando. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person."
Pros: "I liked the price!"
Cons: "The seats were very uncomfortable, no leg room and they didn't recline."
Cons: "The entirety of my flight. .most unprofessional staff imaginable"
Cons: "I didn't like that I was charged after buying my ticket from Kayak for checking in luggage. I was under the impression that I had paid for the a checked bag with Kayak since it was more expensive than going through frontier's website. Also seats were very uncomfortable and the tray couldn't even hold my drink let alone my laptop. Never flying Frontier again."
Cons: "Comfort and space"
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Cons: "don't take cash. Had to use credit card for $2 drink. too cramped."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Pros: "I enjoyed the flight attendant. Extremely helpful!! I wasn't assigned a seat and she helped me get one that I had enough room."
Cons: "I didn't like the comfort... As in 0 comfortability. Not sure why since this is 2016. I don't the seats reclined at all. The arm piece that divides the seats would stay up."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "The flight attendants were not cleared to fly to Charlotte (a domestic flight?!?!?!?) So we had to wait for another plane to land while trapped on the runway for new flight attendants. So unprofessional."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seating and on time before landing"
Cons: "Nothing everything was amazing for and price is awesome .. For return flight"
Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."
Pros: "They held the plane...THANK YOU!! Flight was quiet so we could rest."
Cons: "There were 3 of us who made the tight connection in Denver from Bozeman. My bag was the ONLY bag that was not delivered. Super annoying! There were only 2 people at the counter (once I finally found out I had to go back up to departures) and I was asked to put my information down on a notepad (because that's secure?!) and they would call me sometime later when they found my bag and she was very unfriendly about it, no eye contact and attitude. Did I mention that it was 5 am?! Unacceptable. Luckily the other woman working the counter offered to locate my bag and file the claim. (THANK YOU) Then I found out that was the only flight from Denver to Charlotte and I'd have to wait at least 24 hours before I got my bag back....Not a great experience with frontier. Customer service line---- TERRIBLE. I really would have loved to speak with a HUMAN BEING. Also the food selection on the flight was not good, would have been great to have an actual meal to buy with a flight that was over 3 hours."
Cons: "Did not appreciate the constant sales pitch for the airline credit card, it felt relentless!!! I could barely concentrate on my reading. Having not flown this airline before, I was also surprised and annoyed by the carry on and baggage fees. I thought I had found a good price for my ticket but that quickly vanished when you added these fees."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "We got there"
Cons: "Luggage and seat charges"