Pros: "I liked the price and that it was a direct flight"
Cons: "Everyone was moved around a lot to try to social distance so I was closer to more people than I would have been on a regular flight."
Cons: "$50 bag fee for small carry on is punative."
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Cons: "2 hour weather delay. Flight didnt arrive in Tampa until 1:30am. Hard time finding transportation from airport that late"
Cons: "Free cokes, water, and peanuts would be great."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "On time"
Cons: "Crew unfriendly, sometimes rude"
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Cons: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Pros: "the staff was nice."
Cons: "the soda can was 2$ and for a rum and coke 20$, the plane was uncomfortable"
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Pros: "Timing and ease of travel"
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Pros: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Cons: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "The price."
Cons: "Everything about Aligiant is horrible. Service, attitude, even the pilots can’t land smoothly. As a diabetic, they don’t even give you water withiit paying for it. Had my wallet in my checked bag and almost had a health issue."
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "Could,nt Have went any better."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "The staff is always helpful and flights are comfortable."
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Pros: "Very nice flight attendants."
Cons: "45 minute delay my 1st flight and a 2 hour delay on the 2nd. It's become so late so consistently that I don't even bother to arrive early anymore."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "The crew was plesant and helpful."
Cons: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Cons: "I didn't like how the air was turned off before we were allowed to leave the plane. It made it difficult to breathe with my asthma."
Pros: "Very good flight crew. Cheerful. Nicely suggested a free adult beverage since we had the Allegiant credit card."
Cons: "Was an hour and half late"
Pros: "The flight attendants were very nice and helpful."
Cons: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "landed safe ."
Cons: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"
The flight was 3hrs late to board. No tv’s, no food, no electronic outlets to charge your devices and the seats were hard.
We waited for bags in Tampa airport for 2 hours. Also, no food or even water. Not going on it again
Cons: "Very uncomfortable"
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Pros: "Air crew were attentive and courteous"
Cons: "It’s a budget airline, so I didn’t expect a lot of creature comforts"
Pros: "Yes the crew was very friendly and the seats were very roomy."
Cons: "The bad thing was our flight got delayed 5 hours and we didn’t get into Tampa until 1145 pm. Waiting around the airport that long was very tiring."
Pros: "Seat was surprisingly comfortable. Smallest tray i have ever seen! Strict baggage limitation was very stressful. All beverages required credit card purchases."
Pros: "Great economical way to get there!"
Cons: "How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez"
Pros: "The price."
Cons: "Before boardong the Frontier gate rep kept barking on the mic to clear the gate if you wete not group 1. Group 2, etc. She was sharp and had aytitude in her voice. There are better ways to get people to do something than to keep barking at them. A passenger had her cell ph on speaker and was very loud, before take off and immediately at touch down."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "I flew to Tampa dor a second opinion doctor visit. My second set of clothes for tomorrow came out of my bag because you get nickeled and dimed and then have to shove your " personal item(s) under your small seat...and iI am small ( 5'2 112 lbs)... now I do not have any clothes till I fly back home. I tried reaching Frontier- ni return call. I filled out form- nothing. I am honestly just so upset. I have never been in this situation and I do not know how to get my belongings returned."
Cons: "See above"
Pros: "In flight crew was cordial, warm, professional"
Cons: "Everything else was a sh*tshow: bad information, confused and angry employees, flight was 7-hours late"
Pros: "Crew was friendly. Crew was helpful."
Pros: "The price was right"
Cons: "Long lines to check your bags and confusion at the gate in Islip plus seats are uncomfortable on the plane and the only thing they give you for free is water"
Pros: "Needs to get a exit row seat they took care of it with no problem or fee"
Pros: "Quick, timely boarding. Timely departure/arrival. Quick de-boarding. Crew was fine."
Cons: "Baggage fees for carry-ons that had to be stowed over head was a BIG turn off. Will avoid airline for this reason alone. Little to no food selection. Literally no entertainment. Not even a seatback magazine. App is not the greatest."
Pros: "Flight was delayed 2 hours"
Cons: "Seats were very uncomfortable"
Cons: "We sat on the plane for over an hour waiting for our plane to take off"
Pros: "Staff was courteous the flight was on time and the seats were very comfortable"
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "The on time departure"
Cons: "That I had to pay for everything, including a cup of coffee! And the tray tables were so small. It's a shame that first free meals were done away with, and now you can't even get a free cup of coffee or snack. And the excuse that your fares are cheaper than Delta, or other airlines, does not compute, because I still paid almost as much as a Delta flight would have cost."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Understaffed ticket booths. Too many hidden fees."
Cons: "the chair design was uncomfortable from the moment I sat in the seat. The back was stiff and my head could not make contact with the head rest, simply a poor design to minimize the weight of the chair. Long flight and no Wi-Fi entertainment"
Pros: "Aside from a change of gate the everything was wonderful."
Cons: "I had got my boarding pass yesterday, when I checked in they no ever told me the gate was changed. I realized at the last minute something was wrong and started to inquire and found out that the gate had changed."
Pros: "I am frustrated"
Cons: "I am devastated frustrated and decide not to use frontier. the airline canceled the flight and never informed the clients and never apologized which cost money, time and above all destroyed my dream meeting and business schedule. the cancellation cost me to cancel and bear the cost of my car rental and hotel."
Pros: "Straight flight to destination"
Cons: "Seats too small, very uncomfortable, very crowded and over all an unpleasant flight. I would hesitate to use Frontier again, after numerous additional charges, it is no bargain."
Pros: "I like the easy boarding to the plane. Departure on time."
Cons: "I didn't like to be charge $45 for a small carry on bag Southwest airlines doesn't charge for carry on. I think water should be offer for free and they never offered in my flight."
Cons: "Seats, tray tables, comfort,arm rests, gotta pay for snacks and water"
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Pros: "The flight was at the right time (overnight and arrived on time) and the price of the ticket was competitive."
Cons: "The seats and spacing between the rows was incredible. The quality of the seats were extremely poor and uncomfortable. The pull down tray was not large enough to set my IPAD."
Cons: "Plane late by over an hour and they just kept pushing it back by 10min at a time. Didn't know when I was going to get in. Crew was fine. Its a budget airline, so everything else was to be expected."
Pros: "Crew pleasant, plane ride good."
Cons: "Over 2 hours late leaving the gate and once on tarmac, another 15 min waiting to take off with 15 planes, as the pilot announced, ahead of us."
Pros: "The flight was cheap. The flight was short."
Cons: "The crew seemed like they didn't care one bit."
Pros: "The crew is courteous but still not overly understanding of someone waiting in the airport for a flight for 8 hours without any explanation for the delay."
Cons: "My flight was supposed to land in Tampa at 8:20pm and didn't land until 2:30am the next morning. This was a delay and a wait all with a 7 month old child. no explanation as to why the plane was delayed almost 8 hours and they still try to get you to pay for food when on the plane? Absolutely ridiculous. Even though the plane ticket is initially cheaper, by the time you pay $40 per checked bag, "pay" for the hours of delay or cancellation and reschedule, stress that accompanies your feelings when flying frontier knowing how unreliable they are, it's not worth it. I would rather pay $150 more and know I'll arrive on time with little or no hassle. I won't be flying with them again if I can avoid it."
Pros: "The economical price for travel"
Cons: "No beverage offered except at cost....I am used to having soda or juice on other flights. Delay time at departing airport and no explanation offered. We sat for at least 30 minutes and could see a Frontier plane in distance moving around outside. Customers did not know what was occurring in that situation."
Cons: "When Kayak exported our data to Frontier it was done incorrectly (Kayak merged our first names and middle initial to form one name). This required I call Frontier (and was on the phone for at least 20 minutes), to correct the error, or it would require a large fee to change our names on-line. This was a great inconvenience."
Cons: "No TSA Precheck, seats were not comfortable and nickel & dime you for even a soda."
Pros: "Not Much."
Cons: "Being my first flight on Frontier, I wasn't sure what to expect. The fare seemed very reasonable when I purchased the Ticket From Denver to Tampa. Like most of the flying public, I flew coach so obviously I didn't expect that I would travel in luxury. However my flight experience was not even on par with most other airlines that I've traveled on. First as many other reviewers have pointed out, the information on baggage fees isn't made obvious to you in any part of the booking process. I imagine that they make a fair amount of money by surprising first time customers who arrive at the airport expecting that their carry-on luggage will be free of charge, as is with most other airlines. Which in my opinion is deceptive. Expect to shell out some cash if you have Carry-on, and bags to check. The seats are the most uncomfortable that I've encountered, combined with the extremely cramped arrangements of coach made for a very unpleasant flight. Their flight attendant's primary focus is on those who purchased "stretch seating" and the first class. At no point during the flight was I offered water, or anything in the way of something to snack on. My final thoughts, pay a little more to another airline to get reasonably comfortable seats, baggage included with your fare, and attentive service in-flight."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "The option of a direct flight"
Cons: "The seats are the tightest most uncomfortable that I've ever been in and would be a deterrent to flying frontier again."
Pros: "Direct flight"
Cons: "Very unimpersonable....felt like I was just a ticket number. No drinks or snacks unless you have a credit/debit card to buy a soda and snack for 2 bucks, seats seem smaller and the "snack" tray was smaller than a book. But I guess since they don't offer drinks and snacks with your ticket you really don't need that tray. I had to purchase this ticket due to a death in my family and it was the least expensive, but if I had a choice it would have been with Southwest Airlines. At least they still make you feel human."
Pros: "I think my wife and I were the beneficiaries of a brief fare war. It cost us more for a car to the airport than to fly two people from Chicago to Tampa. On-time, quick boarding, great staff, very efficient.extra charges for seat & carry-on were reasonable considering the insanely low fare."
Cons: "Seats are some kind of hard foam and don't recline. Did not try the (extra-cost) snacks, drinks or water; we ate at the airport."
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "The price was good. Boarding was relatively painless and quick. The plane appeared to be new and was pretty clean. We were on time and even a little early."
Cons: "The woman behind the counter in St Louis was not friendly. I prefer to be able to use my TSA pre check status rather than wait in a security line for 30 minutes but for whatever reason Frontier does not offer that luxury."
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Pros: "Airport boarding and wait time"
Cons: "Extra charges for a soda and carry on bag charge. Also online registration was not helpful like other airlines and hard to understand. Also you should not have to pay extra for a seat that is rediculas only an upgrade should be charged not a standard seat. Will probably not fly with this airline again or recommend them because of the extra charges."
Pros: "The second flight was on time."
Cons: "The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours."