Daily cleaning, installation of cabin HEPA filters on flights from New York to Kalispell
|August||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$390||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "There was a good selection for the on-flight entertainment"
Cons: "It was a long time to travel with only drinks and a snack."
Pros: "The flight was less than half full, first time in years I’ve had that experience. Everyone had space to be comfortable. Crew AND passengers were all polite and relaxed. Cheese and fruit tray was delicious. Free texting and entertainment for your own devices."
Cons: "It took me awhile to access the free entertainment available for our own devices, but then it was great, including Oscar nomination movies and wide variety of tv, documentaries etc"
Cons: "Mobile boarding pass workflow is terrible. I got stuck in a loop where I had to sign back in but was told it’s too late to check in (which I had already done day before) so had to get a paper ticket from gate agent."
Pros: "I liked the movie selection and the ride was smooth"
Cons: "I didn’t like that there wasn’t any food for a fiver hr flight !!"
Pros: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Cons: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Pros: "Clean, staff was professional, attentive and friendly."
Cons: "No vegan food options and they ran out of tea 2.5 hrs before landing."
Pros: "They were very hospitable and humorous"
Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."
Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."
Pros: "Warm staff both at the gate and onboard."
Cons: "Flight delay up flight delay. No PA system at the gate so the staff had to shout. Waiting in a hot plane for an hour plus. Plane had no headphones, no blankets, no food. Really a bummer of a trip."
Pros: "Staff were professional, helpful and patient with passengers that had special needs."
Cons: "Flight was overbooked and delayed due late arrival of crew on previous assignment. Seats were uncomfortable, didn’t recline."
Pros: "They made good time getting us home to Seattle before the estimated landing time."
Cons: "The plane didn’t have device charging ports like some do."
Pros: "Updated customer technology, few interruptions, great staff"
Cons: "1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!"
Cons: "They gave away my seat so I had trouble getting on the flight"
Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."
Pros: "More leg room"
Cons: "Snack for 5 hrs flight is not too much"
Cons: "No free snacks anymore, that’s a bummer."
Pros: "The plane was nice and clean and the staff friendly...good in flight movies and tv selection"
Cons: "The flight left 1 1/2 hours late..I know it happens but would been nice to have been offered a free snack maybe... I feel like they should have a few free snack options..regardless..even if it is just peanuts or trail mix, pretzels etc.."
Cons: "Screaming baby. And it took forever to board the plane."
Cons: "I spent more than $30 on food and drink, but got my 9rders as part of the normal service, as opposed to faster than those who didn't spend any money. It was painfully slow. the angle of the seat cushion is a bit high."
Pros: "Plane clean, boarding efficient, pilot cordial, flight confortable, arrived early despite delayed departure."
Cons: "Because video playback system was inoperable (not an issue for me—I am happy to read during the flight) the young crew had to perform safety announcements manually but were obviously ill-practiced and inexperienced at this, bungling their reading and even seeming not fully to understand the words. (They also botched announcing introductions of the pilot and crew, not seeming confident who was on board or as if they in fact knew their names.) This was of course unprofessional but also introduced doubt how reliable they would be in an actual emergency."
Cons: "Chair was not working could not adjust Media entertainment system was not working at all. We were told these items had been broken for over two weeks. Makes you wonder about the mechanics of the rest of the airplane"
Cons: "Found crew to be rude, unhelpful and unaccomodating, especially one particular member."
Pros: "There is free WiFi that allows you to watch good movies and tv series from your smart phone. Being on. 5 hour flight that really helped last time away."
Pros: "Flight crew was professional and responsive."
Cons: "The TSA lines are monstrous leading to flight delays. On board food ordering was disabled."
Cons: "Flight was delayed by two hours They changed our gate with no explanation My chair did no work They do not give any complimentary snack or offer head phone"
Pros: "USB / 3 prong plug-ins at every seat :)"
Cons: "No free snacks, the air vents above the seats didn’t work particularly well... one of the crew members had told me I could use front restroom, I went to use it again & one of the female flight attendants was very rude telling me there was 3 restrooms in the back of the plane. Very short and dismissive... definitely wasn’t as good as JetBlue flights..."
Pros: "Excellent entertainment options Plugs at each seat Courteous attendants"
Pros: "Completely charmed by flight attendants"
Cons: "Last minute gate change, almost causing us to miss out flight"
Pros: "We got in early!"
Cons: "We didn't get any advance warning that we'd be in more than a half hour early, so my ride came. . . after I'd waited for half an hour:-("
Pros: "The crew was very attentive to the passengers."
Cons: "I was surprised that a meal was not complimentary."
Pros: "Loved the spirit of everyobe"
Pros: "The crew was fantastic. Allen and Brianne were our attendants and they made up for problems with food."
Cons: "Food was mislabeled so as vegetarian I had to either eat chicken or nothing. Menu described brownie for dessert and crew had none so made do with a muffin. Just not what I expect from first class!!!"
Pros: "Very friendly and helpful staff, clean plane, great entertainment selection. Overall great flight!"
Pros: "The seat was comfy"
Cons: "The in flight entertainment did not work. I was really hungry. There were no snacks."
Pros: "Free wifi"
Cons: "The cabin was freezing and they did no sell blankets"
Pros: "The sterwardess was nice and energetic."
Cons: "There was a freezing cold draft at my feet and the cheese it crackers served were terrible."
Pros: "Nice space on the seats; very nice staff. Very comfortable trip"
Pros: "how nice the crew was during the trip."
Cons: "no entertainment."
Pros: "The crew was great from the time I checked in my luggage to hopping off at Seattle."
Cons: "I was disappointed on the entertainment package available. But you get what you pay for."
Pros: "Smooth flight, free wine"
Cons: "i had had a really bad day already, and i found a lady from the crew to be extremely rude. i was already extremely exhausted without much space to keep a disposable glass on me, i asked her to take it away and throw it if it were possible, very politely. she responded in a tone that was loud, harsh, and uncalled for to tell me that she doesn't take glasses and throw them when she's serving and another cart will be on the way. i respect that she was at work and i made a request that she couldn't fullfill at the time, however, i felt that was no way to treat a guest, and i could've been spoken to in a politer and friendlier manner. i felt extremely hurt on a very bad day and i deserved a little bit of respect in front of other fellow passengers."
Pros: "On time and clean"
Cons: "More room"
Pros: "The crew was very pleasant. The flight quite smooth & even though we departed 30 minutes late, we still arrived 20 minutes early. Impressive."
Cons: "Boarding started 30 min late. Isle seat very uncomfortable much smaller underwear storage area."
Pros: "This prop-jet seemed cramped and worn. Especially in comparison to the 737 in the first leg of my journey. No problems with the crew or procedures. Everything went smoothly (except for bumpy skies coming into Kalispell!) and overall the trip was fine."
Cons: "Late departures both directions made for late arrivals, not too appreciated."
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "was comfortable to be able to sleep"
Cons: "delayed start"
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Pros: "Service from the crew."
Cons: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Cons: "The upgraded seat was horrible - and I want a complete discount."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "The staff onboard was friendly and attentive. They made every effort to make sure I had whatever I wanted. Boarding was quick and easy. The onbaord entertainment system had a large selection and I was never without something worth watching."
Cons: "The first class accommodation isn't as good as advertised. The seat is supposed to completely recline allowing you to sleep. Unfortunately if you're 6 foot or taller there isn't enough room. Other airlines like Emirates gives you more room in their business class so it's disappointing to see United 1st class is so cramped. The screens for the onboard entertainment system in first class are lower quality then those used in coach."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Cons: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Cons: "At 6'4", seat access could be better."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "The crew was excellent"
Cons: "We decided to volunteer to take a different flight from our connection to New York because they were overbooked. When it came time to board the international flight, they screwed up our boarding passes and made us wait until the end to board. We were zone 1, priority boarding. The tv screens were very small and so glitchy I stopped watching my movie halfway through. The connector flight from philly to NYC was much more comfortable and had beautiful screens."
Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Friendly crew, ok seats"
Cons: "Was not possible to even request a coffee"
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Pros: "Just not enough room to accommodate that many people for such a long flight. And felt neglected and grouchy by the end of the trip."
Pros: "Movies- pro staff"
Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"
Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "My flight got cancelled. Terrible customer service. My bags didn't travel with me. My vacation got screwed up."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Great service, a lot of food, good entertainment"
Cons: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Pros: "Every thing went well thx"
Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"
Pros: "The flight was not full so we got to spread out. The flight crew was attentive. The onboard entertainment was good and free."
Cons: "As usual, the staff at JFK was a little on the surly-side - that's New York so you have to expect it."
Cons: "The seat was very uncomfortable in delta comfort zone."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "The meal and service were excellent. The cabin crew was very attentive. They tried multiple times to fix the in flight entertainment when it stopped working. (Note: this flight was operated by Air France)."
Cons: "The economy seats were a tad small for someone that is 6'3" (my knee hit the seat in front of me). Also the inflight entertainment stopped working properly halfway through the flight."
Cons: "food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus"
Pros: "great crew!"
Cons: "Old aircraft. No food variety. Old entertaining system. Delayed."
Cons: "WiFi wouldn’t process and no outlet’s for power. These work as standard on delta or JetBlue"
Pros: "There was room for 26+ standby passengers to board. Power outlets & more leg room in Economy Plus."
Cons: "No reclining! No screens, power outlets didn’t work well, not enough room for carryon baggage. No food other than pretzels. Drinks took a long time."
Pros: "It was a bit more roomy than my last flight"
Cons: "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
Pros: "Friendly gate agents & flight crew. Free entertainment through the United app."
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "Worst airline and customer service in the world."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "They got me out early, before expected storm."
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"
Pros: "Staff was friendly and helpful. Flight was smooth."
Pros: "The crew was friendly and efficient"
Cons: "Too many people, not enough room for luggage"
Cons: "O'Hare airport. Bad signage to economy parking."
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
Cons: "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
Pros: "My flight back from New York to Houston was good! No complaints"
Cons: "Little leg space in the 737-7"
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "I liked that I made it to my destination in time and didn't miss connecting flight."
Cons: "What I didn't like it that I almost missed my connecting flight, and TSA decided to pick out my package for inspection and stole important items out of it. I am filing a claim"
Cons: "the stuffs were mean and helpless,your luggage fee was so high ,only give one checked bag for free,this is international airline and you charged the first for 100 dollars and the second one for 200dollars and you let me,a poor little girl felt lonely in the airport and found it nowhere to complain,I missed two flights in one day and the air attendant 's attitude were bad,this was the worst experience ever in my life,I won't recommend United airlines to any of my friends"
Pros: "Flights took off and landed on time."
Cons: "Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage. I really wish I got both the voucher AND to hold onto my carry-on. And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine."
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."
Pros: "Pilot kept us well informed with a very friendly voice."
Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"
Cons: "I was forced to check my carry on due to lack of overhead space. Scarce food selection Forced checked carry on turned up scratched/damaged"
Cons: "Flight was delayed which would cause me to miss my connecting flight. The agent on the phone changed my itinerary but sent me to the wrong airport. By the time I got there, there wasn't any other flights that I could take so I ended up having to take a connecting flight the next day. I wanted a hotel voucher but was sent running around to no avail. There was no compensation of any sort and the agents were helpless"
Cons: "Delayed four hours."
Cons: "There was no entertainment"
Pros: "Boarding process was quick and easy"
Cons: "Flight was delayed which result in me barely making my connecting flight"
Pros: "I had to cancel the flight but they did not help me to make another reservation without charging $200 extra even thou I had dr. letter."
Cons: "The boarding process took forever, plane was delayed, crew was unfriendly while stuck on runway for at least an hour, plane was very uncomfortable and dirty. ONE flight attendant was sweet and brought water, the rest treated us like we were school children and not customers!"
Pros: "Had to switch airports from Laguardia to newark. Terrible & stressful"
Pros: "Flight was quick and on time!"
Cons: "Nothing just the usual discomfort of flying not United's fault"
Pros: "Everything about the flight! I loved it! Short yet great"
Cons: "Flight was 2 hours delayed. In bound flight very late."
Pros: "The crew was helpful & friendly. The seat was comfortable. Love the free WiFi... Next time kindly serve some free snacks."
Pros: "Friendly service"
Cons: "Flight left early, missed connection!"
Pros: "The price for round trip fare was the cheapest 1400 miles I've flown. On my way to a funeral, and I needed the savings."
Cons: "After two hours of delays, we were told we were better off transferring to another flight, in another terminal, by another airline. only available time was 5+ hours after the expected departure of the original flight. The original flight ended up departin 1.5 hours prior to the flight we were transferred to."
Pros: "Absolutely nothing."
Cons: "- 4+ hour delay - Poor communication between gate agents, online and onsite staff with conflicting and incomplete updates. - United should have just canceled the flight instead of perpetually delaying it. - Alternate flights suggested by staff were 4 hours later. I had to push for other carrier flights. I had to push for gate agent to explore partners at other terminal easy to navigate to at LGA. - At the core a mechanical issue that could have been screened for during routing maintenance. - Channels for getting credit cumbersome and timely. Why can't a gate agent or representative on 800# issue a credit?"
Pros: "Crew was fine."
Cons: "Do something about seat comfort and extend leg room for taller passengers. Simple as that."
Pros: "Flight was as expected and on time."
Cons: "Food was kinda snacky and lame."
Pros: "Had no problem connecting to my next flight, which was only a few gates down"
Cons: "Was told I HAD to check my bag and pay the luggage fee, only to board the plane with several other passengers carrying the same size bag as mine and storing them in the overhead compartments!"
Pros: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "The help I got from one of your reps after calling was good after I made sure she knew I needed to be there on time. First I felt like she was low balling me and offering shitty options, then she got more helpful when I showed some anger.. Don't think that should be necessary!"
Cons: "United Airlines gave away my seat without my permission. They gave it to keep a family together, which was ok except they never asked me if it was ok. Even when I got my ticket scanned right before boarding, no one told me about the change. I think the crew singled me out purely because I'm Asian so they thought I wouldn't say anything. They also gave away my aisle seat so I had to sit in a more crammed row and window seat. No compensation was offered, boarding took forever, and I had to check in my bag because they ran out of overhead compartment room. This was a horrid experience."
Cons: "Flight was an hour late and I missed my connecting flight. Luckily I was able to get a flight the same night, others had to get a hotel at their own expense since United claimed the lateness was a result of air traffic controllers. But we left late because the plane arrived late in Laguardia. I don't see how both the plane arriving to Laguardia late and departing from Laguardia late is due to air traffic controllers. No entertainment for a cross country flight and the entertainment from united wifi wouldn't work as well."
Pros: "The crew at the gate was extremely helpful. I arrived at the airport early and was allowed to catch an earlier flight home on standby."
Cons: "Passengers filled the overhead compartments with small items that could have been placed under the seats. Many people had to check their bags at the gate."
Airlines flying from New York to Kalispell have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Kalispell
Masks required on board, masks provided on flights from New York to Kalispell
Social distancing seating
Middle seats unavailable to book on flights from New York to Kalispell
Testing for antibodies, testing for symptoms for flights from New York to Kalispell
Waiving of change fees. Search flexible flights from New York to Kalispell