|Flights Arrive in||Kuala Lumpur|
|Flights Depart from||New York|
|Airlines||China Southern, China Eastern, Air China, Qatar Airways, Etihad Airways, EVA Air, ANA, Cathay Pacific, Philippine Airlines, Singapore Airlines, United Airlines, Delta, XiamenAir, China Airlines, Korean Air, Emirates, Austrian Airlines, Malaysia Airlines|
Pros: flights very comfortable
Pros: The crews were amazing, food was okay, overall pretty good
Pros: cheap fare
Cons: better airport connections
Pros: Ontime boarding and flight
Cons: Very limited leg room and crammed plane
Pros: The crew was nice as always.
Cons: The leg space was way too small compared to other airlines at the same rate.
Pros: The flight delayed over 2 hours and there is no faculties to help my transferring. No one took care of my hospitality
Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa
Cons: There was limited food available which meant there was no selection available just what was left, not acceptable
Pros: Nothing much good to say about this flight
Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...
Pros: Cabin smelled nice
Cons: More languages spoken
Pros: Good selection of movies and comfortable plane
Cons: You need to offer vegetarian/vegan options
Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.
Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.
Pros: The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints.
Cons: Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,
Pros: Amazing crew.
Pros: Super friendly crew.
Cons: Better food, better resolution on the seat monitors.
Pros: Very friendly crew and ground staff. Excellent food onboard, great entertainment system, and it was easy to get some rest. The business class layout is ideal when traveling with a companion.
Cons: The seats feel a little cramped due to limited stowage space and a fairly narrow legrest. Lounge in Beijing lacked air conditioning.
Pros: The crew was polite and professional. The seat was as comfortable as it could be for economy.
Cons: No complains. Qatar has always been my preferred airline.
Pros: Great service & very comfortable lie flat business class seat for this red eye flight.
Pros: Nothing as such
Cons: Was in 9D both USB power and touch screen not working .
Pros: I liked everything. Plane ride was nice and I felt welcomed. Had a good experience.
Pros: The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you.
Pros: Crew was excellent food was good.
Cons: sea food
Pros: Seat are too narrow, leg room was ok, plane temperature was too warm.
Cons: Flight take off was delayed by almost an hour.
Pros: every thing from the new plane until arrive it was amazing
Cons: nothing every thing i like it
Cons: Food we got was not promised. Drinks are not served or highlighted based on requirements
Pros: On-ground customer service of Ethiad, Fatima. She was professional and understanding.
Cons: Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time.
Pros: Smooth take off & landing! Great entertainment!
Cons: Food, not enough. Snack is not good.
Cons: Airline on strike. So no flight
Cons: Board earlier so plane can leave on time.
Cons: Airline on strike so no flight.
Cons: A better selection of movies and a bit more legroom.
Cons: if the seat can be reclined a little more
Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.
Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.
Pros: Crew great but seating not so comfortable
Cons: Better Seats
Pros: I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly.
Cons: Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much.
Pros: Seating was fine
Cons: If flight cost less lol
Pros: Efficient, courteous and early arrival
Cons: Food. The blankets and pillows were dirty and smelly. Seats are old.
Cons: The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it
Pros: The crew was fantastic.
Cons: Entertainment is out of date and difficult to use.
Pros: Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move.
Cons: I miss the free giveaways or little travel gifts that they used to give.
Pros: Very friendly staff and modern plane.
Cons: Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid.
Pros: Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though.
Cons: I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate.
Cons: Delay in arrival caused us to miss this connection
Pros: The plane and crew were excellent.
Cons: The food was very bad, not taste. Departure was over one hour late.
Pros: Always love the SIA business product on long haul.
Cons: This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product.
Cons: I recomended yo my friend
Pros: Same as above on SIN-BKK
Cons: Next time in B787 Dreamliner
Pros: Crew were great. Flight was not full.
Cons: Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser.
Cons: Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?
Cons: flight was late close to 4 hrs
Pros: We were able to use a friend’s first class companion upgrade
Pros: Amazing service, great crew. love was our stewardess and she took good care and watched over my daughter.
Cons: Not much, truly an amazing experience
Pros: Beautiful views of the mountains.
Cons: Was delayed for hours and missed my shuttle to Bellingham. Nearly ruined my trip.
Pros: Crew was very nice!!
Cons: Space on seat not comfortable for tall people
Cons: Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily.
Pros: Flight crew was ok and boarding was really quick
Cons: Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :(
Cons: It was hot
Pros: Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous.
Cons: Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart.
Cons: They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again.
Pros: This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese.
Cons: Really, no complaints. More entertainment choices would be appreciated however is not my priority.
Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!
Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.
Cons: We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.
Cons: The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.
Cons: Good news they have a MENU for the people
Pros: The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch.
Cons: I got economy, the seats were uncomfortable
Pros: Yes the crew was amazing and the seat
Cons: As long as nothing bad happens that is plenty good enough.
Pros: Size and clarity of entertainment screen on economy.
Cons: Quality of earphones are low. Food could be better too.
Pros: crew is OK, Seat is never comfortable for long ride.
Cons: there is no room for improvement because of limited space.
Cons: Good job
Pros: The flight crew was friendly. Checking in was easy.
Cons: Nothing, it was great
Pros: The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!
Cons: I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!
Cons: Movie selection was a tad bit small
Pros: Boarding was Great! Crew were also great. Food were ok. Entertainment were great.
Cons: Snacks and foods were okay. Could have been a bit more, or add a bit more snacks.
Pros: It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us.
Cons: The entertainment shows could be better as it was limited
Pros: Great crew. More room for seat would be better
Cons: All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long.
Cons: Having Christian music to listen to on the flight as an option
Pros: The crew was responsive
Cons: The live news
Pros: Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines.
Cons: Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC.
Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting
Cons: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.
Pros: Food was okay
Cons: Media system had to be fixed
Pros: Pilot kept us well informed.
Cons: Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane
Pros: I thought the seat were better and were very uncomfortable!
Pros: That we landed in the end
Cons: More communication to passengers when there are so big delays (almost 2 hours)
Cons: Small space in middle seat
Pros: Food and workers were great
Pros: In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!
Cons: I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere
Pros: Ease of boarding.
Cons: Delayed an hour without a notification of how long.
Cons: Wirst service and ever haf.never will fly chunies airlines
Pros: Crew is great in every way.
Cons: Seats are way too small.
Pros: Crew was helpful, friendly, attentive.
Cons: Seats are definitely too small in both directions.
Pros: Excellent as well!
Cons: Everything good as well.
Pros: Boarding was organized
Cons: Vegetarian food wasn’t great
Cons: I haven't even made it to my destination yet.
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience
Cons: Nothing not to like. They went above and beyond
Pros: Entertainment was good.
Cons: Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault
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