Daily cleaning, installation of cabin HEPA filters on flights from New York to Vitória
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Scores according to KAYAK customer reviews
"I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received."
"Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!"
"It would have been nice to be served some water"
"1/2 late for no reason"
Pros: "HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!"
Cons: "Snacks, and drinks"
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Pros: "Amazing crew!"
Pros: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Cons: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
Pros: "Muy buen servicio y puntualidad"
Cons: "Bad social distance"
Pros: "great flight, good social distance and empty seats in between"
Cons: "really nothing, it was as good as possible in these times"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Cons: "Great flight"
Pros: "No middle seats. Crew was nice. More space for people."
Cons: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Cons: "Flight crew did not enforce mask mandate"
Cons: "Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed."
Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Pros: "Service by crew. I was flying economy but it was par to business class."
Pros: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Cons: "Delta One is a bit jaded on this flight."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "The flight crew was very competent and welcoming."
Cons: "The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class."
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Pros: "Friendly, efficient crew"
Cons: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."
Cons: "It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Cons: "Force me to take a bad seat"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Cons: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."
Cons: "Almost everything"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Water and smiles welcome us"
Cons: "More strict with passengers not using face mask"
Pros: "The timer all the flight was excellent"
Pros: "The service"
Pros: "That there was seltzer"
Cons: "The management of preparing the flight and plane so that it was ready for the trip!!"
Pros: "Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities"
Pros: "The crew wasnt nice"
Cons: "The organisation. Letting know to people about the documents required to access in a country by email in advance."
Cons: "Food not great in economy - eggs especially. Not many movies available. No WiFi even when flying over land."
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time."
Cons: "The food was mediocre."
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Cons: "We had a very early flight (1am) with an estimted arrival time at 6:30, but lights went on and breakfast was served at 5am- hard to get some rest!"
Cons: "I have tried to pay for and upgrade for my wife to fly with me in business class. The answer was that there were no seats available on the flight from JFK-PTY. But there were seats in the coneection flight from PTY-POA, because a passenger from Havana got businness seats without paying extra."
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Cons: "Lost one of my bags Food barely edible. Above was flight jfk to Panama City This flight had no tv that worked. Audio was broken."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."
Pros: "Copa was a great airline"
Cons: "The Panama airport was horrible! Was so hot and uncomfortable there was no air condition and no where to sit ! I will think twice before going through that airport!"
Pros: "Food was good, roomy seats"
Cons: "I bought my ticket in June and when I went to check-in I was given a standby ticket and was told that the flight was overbooked, and that I should have done mobile check-in. I was very anxious that I did not have a seat, and that I would not be able to board the plane. They kept telling me at the gate that they would call me when they had a seat until I forced my way to the counter and handed them my boarding pass and said I need a seat now. Poor communication and disorganization."
Cons: "Poor costumer service . Luggage was wet . All of the clothes ruined"
Pros: "I liked the food and the crew's service"
Cons: "Seats that were not able to be moved from upright position. Those seats at least should have more space for legs and be given pillows or a way to make those passengers less uncomfortable. Movies were really old!"
Pros: "Services food on time"
Pros: "Seats were comfortable and plenty of space. Also served food. Everything was in time or early."
Pros: "Took off on time"
Pros: "The welcoming and attentive service"
Pros: "The entertainment was excellent. Food was good."
Cons: "I did not feel comfortable sitting in the seats I had enough room what the bottom was like I was sliding down hill."
Pros: "Flights were on time, attendants were nice and helpful. I will definitely fly again!"
Cons: "No issues at all"
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."
Pros: "Easy connection. Very sharp. My mom felt so fine."
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Pros: "Food was good"
Cons: "No Internet connection at tocumen airport"
Cons: "almost everything time plane no space long flying time long lines"
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "For the price, it was an incredible deal. Not fancy but kind flight attendants, standard economy class (meaning, as bad as all the others for space, definitely not the worst Ive flown, much better than cheap european airlines), had an on time connection in Panama... I would definitely fly again. I speak Spanish but all Copa staff speak English, so it was really easy."
Cons: "They do not have a way to order vegetarian food on their website so I did not eat on either flight, which was really frustrating."
Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."
Cons: "The dinner was just OK. Not inspiring."
Pros: "On time."
Cons: "They should load plane from back to front. You wouldn’t have the congestion of people in the isle while you trying to get to the back of the plane. Just my opinion. Load first class. Then load the back of the plane first."
Pros: "The crew members on my return trip to New York City were great!"
Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "Crew was friendly and made sure I was comfortable."
Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Cons: "Ustedes cambiaron las fechas de nuestra reserva. Se hizo para el 9 de agosto. Y nosotros la pedimos para el 9 de julio. Cuando llamamos a cambiarla, salía más caro que comprar otro tiquete ida y vuelta. Yo tuve que comprar un tiquete por otra aerolínea para regresar de Nueva York a Medellín."
Pros: "Service on the leg to Panama City was great, but the flight was delayed about one hour in departure"
Cons: "Because of the delay leaving JFK, I missed my connection to Santiago and had to take a later fligjt in Economy and only received a $400 voucher"
Pros: "I liked the crew service, timing, prefesionalism!!"
Cons: "Food is not too good, I don't eat pork and seafood (cause allergies) and he the attendant couldn't tell me if the sausage was pork or beef. They need to be informed since an emergency could happen in the flight. Everything else, perfect."
Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."
Pros: "Katherine was helping me perfectly with my extra luggage when I was doing my chek-in. She was helping me to pass security check because I was a bit late. really thankful."
Cons: "Breakfast (especially egg) was inedible. I choose aisle seat in advance (laptop) but finally I was in a window seat."
Pros: "The service overall is great. The airplane is comfortable. Airport in Panama has very good service. I would take Copa again."
Cons: "Flights get easily delayed. We lost our connection and luckily we had spots on the next flight(which was 4 hours later) to our destination. However, around 20 peoples from our flight had to stay in Panama to take the other day their connections."
Cons: "Two suitcases were lost"
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Pros: "Helpful crew"
Cons: "No complaints, good airline, good service, good staff"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "They always on time"
Cons: "English speaking staff."
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "the crew was realy great and everything was very good."
Pros: "Comfortable seats. Great crew"
Cons: "Food could be a little better and bathrooms bigger"
Cons: "Better food"
Cons: "This app is fraud"
Cons: "All is perfect"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "The comfort of the new Sears at economy-a class"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "Food, movies"
Pros: "crew and service excellent.."
Pros: "Gate crew was very nice and efficient"
Cons: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."
Pros: "Very friendly crew"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "Staff and service was great"
Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Pros: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Cons: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Great seevice, grear plane, great entertainment"
Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Nothing stewardess mskstewardess"
Cons: "See above"
Pros: "New Airplane and a lot leg room"
Pros: "This was American Airlines. So the quality of the flight was significantly better."
Pros: "I booked my flight in November for a March flight. I booked 2 seats together --window and aisle. I checked my reservation the day before we went to the airport, we foound out that these seats had been given to someone else. How could they give away reserved seats??"
Pros: "It was amazinggg! Will travel again"
Cons: "Liked everything"
Pros: "Dreamliner is awesome"
Cons: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine? Poor a real glass! The flight is 11 hours. Be more generous with the water. I go to the galley to get a glass. The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve."
Pros: "Good service"
Cons: "My bag got lost in Lima, and there was plenty of time for the connection."
Pros: "No really"
Pros: "The crew did their job well but they made us check in our carry on luggage unnecessary which delayed me leaving the airport."
Cons: "If they had not made us check in our carry on"
Pros: "Not a thing"
Pros: "The attention of the crew"
Cons: "Hot food"
Pros: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"
Pros: "The large plane that I was on was great. Comfortable and a smooth ride. Movies were good. Drinks good."
Cons: "Food could be a little better."
Pros: "flight left on-time"
Cons: "The baggage took forever to come out"
Pros: "The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices"
Cons: "The WiFi didn’t work even though it was advertised as working"
Pros: "On board crew are nice, counter personal at JFK is horrible"
Cons: "JFK counter lady extremely rude and tried to charge extfor every gram of luggage, finally I checked my carry on and still wanted to charge for my backpack but the supervisor said that was ok with weight. Absolutely awful experience at AeroMexico counter. Food is bad. Seats are a TORTURE"
Cons: "In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane"
Pros: "Everything was great. Service, food and drinks"
Pros: "Had a awsome flight! Very comfortable seats, good selection on movies (they give for free) food was very tasty (had grill chicken with rice, green salad, grapes, cheeese, and a chocolate for dessert) crew was very attractive, serving refrigate (o had wine all trip long) it’s been one of my best long distance flight I ever had. Thank you Aeromexico!"
Cons: "The was was little delay (weather issues)"
Pros: "Nice flight."
Cons: "Flight was delayed. Aeromexico systems were down and multiple passengers had to be rechecked at the gate right before boarding."
Pros: "La puntualidad, la amabilidad del personal y la comodidad"
Cons: "Cambian la sala de espera para el abordaje de el avion sin previo aviso. La comida no fue un plato completo, si no que solo fue un refrigerio"
Cons: "Took us one hour to taxi out to the runway."
Cons: "I’m still stuck in Mexico"
Cons: "With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort."
Pros: "How it was organized, boarding system (it was not All at same time but passengers were divided into few groups and they were calling who will be boarding). Flight was Bang on time"
Cons: "Main food could be better prepared (fruit chopping)"
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Good seats - boating was smooth- crew was attentive"
Cons: "Earphone were garbage- seat didn’t recline enough- food was atrocious- cold ham/cheese sandwich for the entire flight"
Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."
Pros: "Great service , and very convenient"
Cons: "Forced me to check my 2nd bag @ $55 after already paying to check my first, despite it being a normal carry-on. Unusually rude and unhelpful from booking through check in service. In flight was ok, albeit an older plane. Worst aspect was booking through justfly.com; expect to get fleeced on extras and relegated to an unassigned middle seat and generally regarded like a second class citizen."
Pros: "On time."
Cons: "Airplane seemed a bit old."
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Cons: "20 minute delay impacted my connecting flught"
Pros: "The crew kept us informed and the flight attendants were nice awesome plane!"
Cons: "Having to check in my carry-on because the plane is full. Lost a meeting because I had to wait for my bag at my final destination."
Pros: "Food was good. In flight crew was nice."
Cons: "Food portion was slightly too small. Boarding crew (not on flight but in the terminal) was NOT nice-- I had a garment bag that in past experience does not count as an additional carry on since it can be placed on top of carry-on in overhead bin. Boarding crew member insisted I was over the limit (when though at check-in, the staffer saw how many pieces I had and made no comment) and she insisted I had to check one item AND pay the baggage fee. But this was a problem only because it was a full flight, and I was being punished just because my seat was in a tow closer to the front and boarded later, therefore there was less room left in the overhead bins. Also seemed ridiculous to charge for the first checked bag, with most other reputable airlines, there is no fee for the first checked bag for international flights."
Pros: "Everything. Flight was great."
Cons: "That delta operated the flight back to NY"
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "Great airplane"
Pros: "To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ..."
Cons: "N O T I N G ...."
Pros: "This was the best meal I have had on any flight recently, and I fly quite a bit. It was a spinach salad with balsamic vinagrette dress (in a cute little bottle), chicken breast over rice, a piece of cheese and grapes, a kitkat bar and some other little thing. It was delicious, hot, just right. Thanks."
Cons: "Poor communication about serious delays."
Pros: "1. Decent movie selection 2. Ground connection support knew of our situation on arrival."
Cons: "No communication via intercom about delay both on the ground at departure and landing in Mexico City. Unhelpful crew (except for one fine gentleman who happily served tea to my son), dirty plane, missed connection without willingness to put us up for the night or any accommodation, failure to seat my son next to me despite repeated requests."
Cons: "their seating chart and the entire seating experience sucks"
Pros: "I liked all en general! The Service was very well"
Cons: "I don't liked to pay the baggage when for a long time one baggage was free!! You need to do something about the baggage!!"
Cons: "Everything worked well"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "The price was the best part"
Cons: "The boarding process"
Pros: "I have accommodations paid after having my flight canceled."
Cons: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Pros: "I missed my flight but when I got to the gate, the staff was really helpful. They got me a seat on the next flight and gave me a voucher for food during the wait. I will definitely be flying Aeromexico again!"
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Cons: "I asked the agent to find us seats with Legroom as i am over 6'2 and mostly legs. he charged us $40 extra per ticket. the seat #'s were 10 E and F so we assumed it was a comfort plus seat.. NOPE! knees against the sat in front of me.. in the CENTER of a 9 seat row. the flight was sold out.. now place to Move.. FURIOUS and feeling ripped off!"
Pros: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Cons: "There's absolutely nothing I didn't like about it."
Cons: "Terrible service."
Cons: "Not enough drinks offered"
"Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it."
"Very narrow seating"
"Tv on the plain"
"The entertainment could have been better"
"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."
"I really wish American offered some type of free messaging."
"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."
Pros: "Quick flight"
Pros: "Lack of communication"
Cons: "Horrible customer service"
Pros: "Boarding was ok"
Cons: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."
Cons: "They didn’t even offer water to drink and came up and down at least 8 times to collect garbage. What garbage you haven’t offered us anything to throw out. They announced for their crew protection service may be slightly different if there is turbulence whatever"
Pros: "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
Cons: "Deben poner a los pasajeros que son impertinentes juntos"
Cons: "Better customer services"
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "Horrible seats"
Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
Pros: "Crew was amazing!"
Pros: "No one within 6 feet of me."
Cons: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."
Pros: "Lovely crew!"
Cons: "The landing was rough!"
Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"
Pros: "Friendliness of crew"
Cons: "Offered more of an incentive for the inconvenience"
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Pros: "Good crew"
Cons: "Delays and made to check bag"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "No delays"
Pros: "The flight attendants were friendly and helpful."
Cons: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Pros: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Cons: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."
Pros: "The flight itself was fine and the staff were friendly."
Cons: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Cons: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."
Pros: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Cons: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
Cons: "New cheap fare is honestly offensive trash."
Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."
Cons: "It's AA, never again"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"
Cons: "Whole experience and staff walk with a sense of entitlement in a rude type a way and makes me feel some type a way, bad"
Airlines flying from New York to Vitória have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Vitória
Masks required on board, masks provided on flights from New York to Vitória
Social distancing seating
Middle seats unavailable to book on flights from New York to Vitória
Testing for antibodies, testing for symptoms for flights from New York to Vitória
Waiving of change fees. Search flexible flights from New York to Vitória