Daily cleaning, installation of cabin HEPA filters on flights from New York to Yangon
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Scores according to KAYAK customer reviews
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "Clean plane and comfortable seats."
Cons: "Complementary snack to go with free beverage."
Pros: "Comfort as usual"
Cons: "No idea"
Pros: "Very friendly and caring"
Cons: "i can not think of anything. Great crew Great experience"
Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Pros: "The cabin staff were extremely caring."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Cons: "The way they board the passengers"
Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "Crew is awesome and nice"
Cons: "The seat was extremely uncomfortable."
Pros: "The crew were helpful and nice. It was comfortable."
Cons: "The food was horrible. The movie selections were quite limited."
Pros: "Crew was very nice and accommodating ... refreshing change."
Cons: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Cons: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "Excellent service."
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Cons: "Small plane. No cabin space for carry ons."
Pros: "The crew was nice."
Pros: "service..service..service and ontime performance"
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Pros: "Not crowded"
Cons: "See subject line"
Cons: "Seats in economy were narrower than Eva Airlines"
Cons: "Everything perfect for me!"
Pros: "Was a smooth flight, good flight crew. Tasty food too"
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "Great service. Crew are kind and friendly!"
Pros: "Flight from Chicago had lots of leg room, Attendants are great!"
Cons: "Maybe come around more often with water/drinks and offer more movies and food choices."
Pros: "Food legroom service friendliness"
Cons: "Could not view flight info on map"
Pros: "Great flight"
Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."
Pros: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Cons: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Pros: "Very nice and pleasant staff"
Pros: "Very quiet. Plane very clean"
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Cons: "Japanese food served on plane that I found main. course - the cubic shaped meat is too dry and hard to finish.- Mrs. Sun-Hua W. Hsieh"
Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"
Pros: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Cons: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Pros: "Amazing crew, very nice and helpful."
Pros: "The staff was amazing"
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Cons: "The person next to me had a distinct body odor."
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Everything, perfect flight"
Pros: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Cons: "I will not buy the air ticket from cheap ticket any more."
Pros: "The crew was amazing. The seat were uncomfortable"
Cons: "Food could have been better."
Pros: "The crews on board were amazing!"
Cons: "The service from the ground staffs are not as good a the crews onboard."
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Service was excellent, always with a smile."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Cons: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "The flight attendants were amazing."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Cons: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Pros: "There was nothing to complain about..a very friendly staff, departure on time !"
Cons: "No newspapers and magazines on board !"
Pros: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Pros: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Cons: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Pros: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Pros: "Service from Singapore airlines"
Pros: "Comfort Great book the cook meal choices Restful Attentive service"
Cons: "What’s there not to like about SQ"
Pros: "Entertainment service is, really, second to none."
Cons: "Old plane, cramped seats, wrong tissue paper (unusabke) in bathrooms, instead of paper towels, unremarkable food, served almost cold, rushed staff which spilled water on me (offered S$75 voucher as compensation), however did not take thebtime to listen to requests from passengers who spoke poor English, etc."
Pros: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Cons: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Pros: "Crew was great. Food not bad for airline food . It was clean."
Pros: "The service, seats, food, drinks and bed!"
Pros: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "they even addressed me by name"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Cons: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Pros: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Pros: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Cons: "There is nothing I did not like."
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Pros: "The checkin was straight forward. The staff were very pleasant as always. The entertainment system worked."
Cons: "It was an 8 our overnight flight to another time zone where we had a full day ahead of us so we needed all the sleep we could get but instead we were fed around midnight. Lights went out for about two hours, it seemed, before we were told to put our chairs upright for the person behind us so they could serve another meal. We arrived about 10am completely shattered."
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Cons: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Cons: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Pros: "Amazing service, comfortable and clean air craft"
Pros: "I had the economy XL seat and was quite comfortable"
Cons: "Other than earphone (one ear) not working, all others are good. That was the 2nd pair with the same malfunction, so I suggest changing the earphones."
Pros: "Easy boarding procedure."
Cons: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
Cons: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Pros: "Food was the worse"
Cons: "Improve food that will be suitable for human beings"
Pros: "all long flight is uncomfortable. The crew can help made a big difference. The airline crew seem to be too busy, ignoring when you try to request something. Ignoring you even they saw your coffee smear because desk is too small and slippery. Curtain was close all the time, as if not welcoming people"
Cons: "Crew can help made a better trip by slowing down thing. Snark area should be open all the time."
Pros: "Fast and efficient boarding process. Nice selection of movies."
Cons: "Seats (economy) can always be more comfortable."
Pros: "Everything was great"
Pros: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Cons: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Cons: "Everything perfect"
Pros: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Cons: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pros: "Lots of selections on entertainment during flight, good movies and music."
Pros: "Food is awesome!"
Cons: "The seating and the earphones could have been better"
Pros: "Flight went well and was on time"
Cons: "Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me."
Pros: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Cons: "How can u loose a luggage"
Pros: "Perfect landing. On time!"
Pros: "Movie choices"
Cons: "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
Pros: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Cons: "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
Pros: "Crew was great. Food was okay. Great comfortable Flight"
Cons: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Pros: "Good service, good aircraft"
Cons: "Many movies were still the same as six weeks ago when I took the same flight."
Pros: "I request to re-assign the seat next to corridor in counter."
Cons: "The airline assigned us with two middle seats among the four-seat pattern again. No other choice."
Pros: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Pros: "Over all a good flight experience. Would use them again"
Pros: "Great service, and attendant is very nice and answers all request promptly. Food is ok."
Cons: "Overall it's a great trip and smooth. The seat of economy class is a little bit tight, but that's probably the standard size of all carriers..."
Cons: "Great services on board"
Cons: "My seat table was broken and couldn't really eat my food without spilling and how people take forever to get off plane and staff doesn't regulate it should definitely make people who have multiple carry Ima wait until people leave to grab alll their stuff from cabin"
Cons: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Cons: "Rehydrated food"
Cons: "Entertainment selection movies could be expanded."
Cons: "A bit scary on the landing. Something, maybe the tires, screeched something wicked."
Pros: "I loved the entertainment and seats!"
Cons: "Staff was polite but a bit cold. Good food but not much variety. No non meat option."
Pros: "Speed of checking in process"
Cons: "Only fed us twice during the 15 hour trip. I wasn't the only one who was hungry almost 9 hours after the first meal was served. Other Chinese airlines I've been on fed their passengers 3 times."
Pros: "i like their food."
Pros: "Service was great! Plane amenities were also great for economy."
Cons: "Food could have been better. The beef with rice tasted weird."
Pros: "The service was great. But they didn't really cater much to vegetarians."
Pros: "The crew was attentive and helpful! Good was served three times over this incredibly long flight. It wasn't horrible or delicious as it is airplane food."
Cons: "Wish the seats were more comfortable."
Pros: "Entertainment was excellent and crew very friendly and helpful."
Cons: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Pros: "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
Cons: "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
Pros: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Cons: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Pros: "Comfort, space, movies"
Pros: "Not a full flight. I have a empty seat between me and my daughter."
Pros: "Full range of movies. Lights down much of the flight for sleeping."
Cons: "They don't offer the long flight supply bad with eye mask, ear plugs, tooth brush etc. They don't come around often enough with water or drinks."
Pros: "Good service and facilities"
Pros: "Service of the staff. Not as attentive as I would have liked, but definitely wasn't horrible."
Cons: "Selection of entertainment was poor, comfort was horrible (may be my own fault as i'm tall, but i don't recall getting an option to pick a seat prior), and boarding could have been better."
Pros: "Aircraft wasn't crowded and the staff were great"
Pros: "Crew and staff were all very responsive and proactive in providing assistance, seed genuinely eager to help. Boarding was fine, and a representative of the airline took initiative to form a preliminary queue at the terminal departure counter despite the airline not having an all-day dedicated counter."
Cons: "While its 4-seat layout was better than some anes' 5 seats in the middle column, the seating was, of course, cramped, and I did not have enough space under the seat in front of me to stow my backpack. I also wish Kayak had included easy means to select seats and special meal options. Apparently to do so requires visiting the airline's own webpage."
Cons: "Check in online process and meal selrction"
Pros: "Good flight crew"
Cons: "Hard to understand English and didn't exert enough effort to let the connecting flight wait for 5 mins. Had to extend half a day doing nothing in the airport instead."
Airlines flying from New York to Yangon have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Yangon
Masks required on board, masks provided on flights from New York to Yangon
Social distancing seating
Middle seats unavailable to book on flights from New York to Yangon
Testing for antibodies, testing for symptoms for flights from New York to Yangon
Waiving of change fees. Search flexible flights from New York to Yangon