It was a fast flight. Overall good.
The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly .
Nos encanta el servicio al cliente de los que nos atendieron en el vuelo, excelentes
The food was mediocre.
The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers.
Excellent service, they make sure that you are confortable, entretainend and fed during your flight whithout charging you for everything. Definetly I will be flying with this airline in the future.
I dont have anything that I dislike from this flight
The plane was small and not clean.
|Flights Arrive in||Cucuta Camilo Dazo|
|Flights Depart from||Newark|
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