Ethiopian Airlines check in staff made a pigs-ear of my check in process. First they claimed I'd missed the flight (my ticket said 2335 on 15 Dec, they changed flight to 0010 on 16 Dec, but claimed that as my ticket was for 15 Dec my booking was invalid). They proceeded to re-issue me with a new ticket a (for the 0010 fight on 16 Dec), but then also tried to change my connecting flights by one day - even though they should remain the same (in effect the flight was only put back by 35 minutes, so why change a booking for connecting flight by 24 hours?). Fortunately on arrival in Shanghai, air china check me onto the correct flight. However, to compound matters, my luggage has gone missing and, bizarrely, Ethiopian airlines issued all foreign passengers with landing cards for Japan - not China!
The Crew woke everyone up in the middle of the night with 5 hours to go to serve breakfast. Should have let people sleep and served breakfast with 1.5 hours to go.
Food was better than most. The crew was nice. The flight departed promptly.
The touch screen didn't work, and the bar below the chair that one can step on couldn't hold itself up, and I constantly had to reposition it. The audio port of the seat next to me didn't work either. The plane definitely needs a renovation.
The service was pretty good. I only had an hour to board my next flight, so flight attendants moved me up towards the front of the plane so that I could exit earlier than others. I was able to make it to my next flight.
There was a 3-hour delay after all the passengers boarded. We were all sitting inside the plane without any explanation. At first, the captain blamed airport for not giving any updates on their departure, and a flight attendant that I talked to blamed the local temperature, which was a total nonsense. Later the captain announced that there was an issue with the engine.
My layover was supposed to be 4.5 hours, but it got cut to 1 hour due to the unexpected delay that they had not clearly explained. I had to run to catch my next flight. When I got to my final destination, I found out Air China did not transfer my bag on time, so I had to file extra paper works in order to receive my bag two days later.
Flight was delayed then after many hours got to know that the flight was cancelled. . It was terrible and didn't expect it.due to this my plans and work for effected. Now after my arrival to USA I received my laguages after 2 days. when I received my laguage Many of my stuffs are missing. I'm highly disappointed with this service. I'm never ever going to use air China again. I won't recommend to my friends too. A very bad service
The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!
I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed.
Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised.
The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to.
I will be definitely recommending Etihad to F&F.
The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.
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