Daily cleaning, installation of cabin HEPA filters on flights from Newark Liberty Airport to Kigali
Most visitors from Newark Liberty Airport need to provide a negative COVID-19 test result and/or quarantine to enter Kigali. Travelers must complete a Public Health Passenger Locator Form.
Travelers will receive a confirmation email with their Unique Health Code (UHC) which they will present upon arriving in Rwanda.
Read more about travel restrictions for Kigali
Visitors from Newark Liberty Airport will need to quarantine for 7 days upon entering Kigali.
Visitors from Newark Liberty Airport must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Kigali.
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 55m.
In the past 3 days, the cheapest one-way tickets were found on Ethiopian Air ($479) and Brussels Airlines ($518), and the lowest round-trip tickets have been found on United Airlines ($604) and Brussels Airlines ($605).
For Newark Liberty Airport to Kigali, Monday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Kigali back to Newark Liberty Airport, the best deals are generally found on Wednesday, with Thursday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Newark Liberty Airport to Kigali.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kigali from Newark Liberty Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Kigali with an airline and back to Newark Liberty Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kigali from Newark Liberty Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Very comfortable and well run."
Cons: "Transferring from an international flight to a domestic flight was difficult. This flight was a joint flight between Turkish airlines and China Southern, there should have been someone from China Southern to help us transfer when we landed. I asked the crew at the plane whether someone will help us transfer and they said yes, but there was none. At the very least, how to transfer to domestic flights has to be part of the customs video. Finding where to go was difficult for someone that does not know Chinese."
Pros: "Very comfortable business class. Amazing food prepared on board. Flight crew was very pleasant, helpful and professional. The business class lounge in Istanbul was amazing as well, 2 stories tall with food, drink and entertainment everywhere. Golf simulator, slot cars etc!!!"
Cons: "Check in process was more disorganized than most business class ."
Pros: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Cons: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Cons: "Everything is exellent"
Pros: "second time my flight was delayed for no apparent reason"
Cons: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Cons: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Pros: "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
Cons: "Leg room Food choices"
Cons: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."
Pros: "Flew JFK to BOM -business class and back. Very impressed. Excellent service, food and punctuality."
Cons: "Rude reception staff at the Istanbul Turkish airlines lounge. Scowling all the time, unhelpful, condescending attitude. Should be fired. The lounge however was huge, beautiful and had excellent food."
Pros: "Food was decent and the crew was great."
Cons: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Pros: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Cons: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Pros: "Lousy airport (not technically airlines fault)"
Pros: "Everything was perfect!!! I have no remarks!!!"
Pros: "Large screens, reusable dishes + silverware"
Cons: "Plane was old, felt more squished and the seats did not decline. Also very note."
Pros: "Great entertainment system (though nothing new since my last flight 2 weeks ago)."
Cons: "As all airplanes, seats are somewhat cramped, and the food, while good enough, is pretty much the same it is on every Turkish Airlines flight. Some more variety might be nice."
Pros: "Super staff"
Cons: "Bad WiFi connection"
Pros: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Cons: "Screaming babies"
Pros: "Airplane crew was amazingly friendly and helpful"
Cons: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pros: "good food, enough leg room"
Cons: "No room"
Pros: "great entertainment, good service, middle chair was empty so very comfortable"
Cons: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Pros: "Ataturk airport, meals"
Cons: "Turkish airlines staff are rude"
Pros: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Cons: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Pros: "Food was relatively good."
Pros: "Staff and food. Also great selection of movies"
Cons: "No complaints"
Pros: "We had a 13hr flight and it was a very stress free and relax experience!"
Cons: "my USB charger didn't work in both 13hr flights"
Pros: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
Pros: "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
Pros: "Crew is always excellent, food is amazing. Overall is always good."
Cons: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Pros: "The entire inflight experience was great from start to finish."
Cons: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Pros: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Cons: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Cons: "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "The service was good, the food was good. No complaints"
Cons: "bread was cold!! food asn't so good"
Cons: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pros: "Super friendly crew! Great amount of entertainment on board. Good food."
Pros: "free large movie selection. good food with some Turkish flair. super friendly staff. power port for electronics. Istanbul is a very busy airport hub. This time, we had no delays, but we have before."
Pros: "Direct flight, well priced, good food & service & entertainment."
Cons: "Not on time. Missed my connecting flight. and my luggage did not arrive at my final destination."
Pros: "The service, food, and in flight entertainment were great. The leg room in coach was on par with other major carriers that I have flown transatlantic. The layover in Istanbul was pleasant (go to Staarbucks for free wifi). And I saved $500 over the price of other flights. I'd definitely take Turkish Airlines again, and maybe even arrange for a longer layover to be able to see Istanbul."
Pros: "I like everything. Flight was so good."
Cons: "I like everything."
Cons: "The service was not good and the staff had to be called 10 times for one thing"
Cons: "The fact that they were not helpful to my dad"
Pros: "Seats very comfortable"
Pros: "Service was excellent, amazing professional crew, vegetarian friendly pasta dinner option was delicious"
Cons: "Metal bars in the middle of the leg room space make stowing a small carry on under the seat in front of you impossible for all passengers in a row. Also awkward to place feet around. No direct air vents so I felt hot even wearing just a t shirt. Breakfast not as good"
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."
Pros: "Flight was ontime"
Cons: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Cons: "Late, missed connection"
Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."
Pros: "Great crew."
Cons: "Working TVs"
Pros: "Nice comfortable flight"
Cons: "misspellt my name!"
Pros: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Cons: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."
Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."
Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."
Cons: "I did not like the delays over one hour delayed"
Pros: "The Cabin Crew was excellent! Very impressed"
Pros: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Cons: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Pros: "Clean, modern place. Professional staff."
Cons: "Crew at Newark airport unpleasant and dismissive."
Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."
Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."
Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"
Pros: "Had a row to myself coming and going."
Cons: "Missed transfer, despite assurance before takeoff."
Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."
Pros: "Nothing really. It was an overall terrible flight."
Cons: "The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise."
Cons: "Did not like them charging extra for a seat assignment."
Cons: "Boarding was an unorganized free-for-all"
Pros: "Seat comfort, easy of boarding."
Pros: "Hasn't happened. Still waiting."
Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."
Cons: "Baby kept most of the cabin up for three hours of a six-and-half hour flight. I know this isn't Lufthansa's fault, but they did little to help. Also, business class seats are too hard!"
Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pros: "The crew was really nice and helpful"
Cons: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."
Cons: "Seating space too narrow"
Pros: "Plenty of room"
Cons: "Lack of good movies"
Pros: "I loved the choice of movies"
Cons: "Lack of space"
Pros: "Entertainment options vastly expanded and improved Attentive staff Good check-in Decent boarding - some organisation of boarding by seat - prevents roadblocks by people trying to get to back while those in front are still putting their stuff away and blocking aisle."
Cons: "Given menus for a mediocre meal Booked window seat to sleep - given aisle at last minute when boarding Given drink then meal for overnight flight - meal would be nice - more time to sleep"
Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."
Pros: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Cons: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."
Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."
Cons: "Breakfast was just a roll. I would have preferred eggs."
Cons: "The Newark airport is a swamp of unpleasant facilities and personnel."
Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Pros: "we were treated like royalty"
Pros: "Professional and courteous flight attendants."
Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."
Pros: "How easy everything was"
Cons: "The delay"
Cons: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
Cons: "No screaming babies but that’s out of their hands ;)"
Pros: "Great job."
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Pros: "We had a wheel chair person and they made it very easy to drop off at the gate and get it at the destination gate. Also they drove us over to the baggage area due to many elevation changes required to reach this area."
Cons: "The obtaining of the boarding pass in Newark needed more people to help get the boarding pass. I like the option to use a machine if I want to generate a boarding pass but there were issues with the machines and not enough people to help alleviate the backup of people having to wait."
Pros: "If the food is offered free as part of the fare. The food is roughly $12.00 or whatever price. That should have been added to the fare we are paying for the flught."
Cons: "Significant delay-no weather issues, didn't make sense."
Cons: "No drink service And no free tv"
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "Staff was on point!!! Awesome"
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Pros: "Ontime and excellent service. No complaints at all."
Pros: "The plane window seat"
Cons: "The sit isn't recliner"
Cons: "The seat table was badly stained andlooked like it hadn't been wiped in ages. The sack in front had garbage from previous passengers. It was also freezing cold. Food inedible"
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Pros: "Movie selection!"
Pros: "On time"
Cons: "Never happened"
Pros: "The landing was perfect"
Pros: "Fast loading and effect attendant"
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Cons: "The wi fi should be free of charge"
Cons: "Cancelled and rebooked on a different airline with a long layover."
Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."
Pros: "Dependable, fast, clean"
Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"
Cons: "The inside of the plane felt 50 years old. Completely uncomfortable."
Cons: "Free wifi access"
Cons: "Ride was quite bumpy Couldn't get an aisle seat."
Pros: "United the worst.never again"
Pros: "The plane had tvs on the back of each seat"
Pros: "I was able to bring on my musical instruments."
Cons: "Coach was very tight"
Cons: "My seat was changed right at the boarding! Even I just checked in on line the night before!"
Pros: "The staff on the plane was very nice. Good movie choices"
Cons: "There was mass chaos in Newark airport- the tea lines were out of control. I was at the airport super early. I had about 5 minutes to run to my gate. Unnecessary stress to travelers that day."
Cons: "all the attention"
Pros: "No issues. Quick and painless."
Pros: "Even though there was a delay. The trip was.Great."
Pros: "On time Smooth ride Actually slept"
Pros: "Tight seating funky food"
Pros: "Everything it's perfect"
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Cons: "Background check your booking agencies and their agents."
Cons: "First safety"
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Cons: "Plane was very very old"
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Pros: "nothing really"
Cons: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"
Pros: "No problems"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Excellent seat"
Pros: "Excellent crews"
Pros: "on time"
Cons: "they woke me up in the middle of the night to give me food.."
Pros: "The boarding was superb."
Cons: "The food is ma ma!"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Helpful crew."
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Cons: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Cons: "Airport facilities at Adis Ababa"
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Cons: "Rude Staff"
Pros: "Comfortable, excellent service"
Cons: "Nothing - everything was fine."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Cons: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"
Pros: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "The take was very smooth."
Cons: "The seats did not recline & I had a back problem"
Pros: "Everything including crew members ."
Pros: "Their flight attendants care about people, and overall it's a great airline, except for food."
Cons: "Ethiopian Airlines consistently has sub-quality food."
Cons: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."
Pros: "Friendly crew very responsive."
Pros: "It is ok the flight"
Cons: "No comment"
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Pros: "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Pros: "Paid about 1000 round trip. Staff was attentive and respectful specially addis to LA. New aircraft was good and comfortable."
Cons: "Entertainment needs to have more recent blockbuster. Food variety should be expanded, need more choice"
Pros: "It's very nice flying with them. I will again fly with them"
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Cons: "The food is terrible."
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Cons: "food, service"
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Pros: "They made sure we had plenty to eat"
Cons: "My entertainment system didn't work."
Pros: "Half empty plane was the best part of the flight."
Cons: "People treated the plane like it was their home. People threw trash on the ground, let their kids run around. It sucked."
Pros: "UP TO THE MARK I EXPECTED"
Cons: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Pros: "The crew wasn’t very friendly and there’s very little legroom."
Pros: "Brussels Airlines crew"
Pros: "Crew was friendly, seats were ok"
Cons: "Flight was delayed for almost 2 hours, there was no explanation, just an apology."
Pros: "Good movies."
Cons: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Cons: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Pros: "Very good service! Friendly and happy staff!"
Cons: "The food; I didn't like the sandwich and the snacks"
Pros: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Pros: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."
Pros: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Cons: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Pros: "I liked the organization and service"
Pros: "Email and text kept me updated"
Cons: "Flight delays"
Cons: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Cons: "3h delay!!!"
Pros: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Cons: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Pros: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Cons: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Cons: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Cons: "Read above!! WORST EXPERIENCE EVER!!!!"
Pros: "It actually tasted great!"
Cons: "Movie selection was weak."
Cons: "Paid extra to secure aisle seat booking, reconfirmed byne two days before flight, at check-in was reassigned to a middle seat, without explanatiob or apology. Had to be uncomfortably adamant about paid aisle seat reservation for them to put me in one of the several still available."
Pros: "Good leg space and went on time."
Cons: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Pros: "Airplane was clean and service was attentive. Food was good and served hot."
Pros: "The seats had more leg room that similar sized planes on other airlines."
Cons: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Cons: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Pros: "Every person was friendly."
Cons: "Our flight was delayed an hour."
Pros: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Cons: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."
Cons: "Delayed and JFK wasn't ready for us. So more delay"
Pros: "They had a funny safety video"
Cons: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Cons: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Pros: "Flight was ok"
Cons: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Cons: "There was not enough space for our luggage so we had to carry it for the whole flight, the crew didn't even care and there were extremely rude and not nice when we asked where could we leave our luggage, they said no. The flight was delayed for 90 minutes. TERRIBLE airline"
Cons: "Entertainment was weak. Not enough choices. There was a mixup with my food preference. it was not passed on to the flight and they did not have any vegetarian options. Not even fruits. I was even ready to pay, yet nothing."
Cons: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Pros: "The confort"
Cons: "The delay and the food. There was sand in the fish"
Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Pros: "Good movies , decent food"
Cons: "Boarding took forever and cause a departure delayed of 1 hour."
Pros: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Cons: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Pros: "The food served was wonderful, as well as service."
Cons: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Pros: "I'm not certain this will get to where it needs to go, but I want to give a special thanks to my flight attendant on Brussels Airlines flight SN2712. I don't know what her name was but she was the younger of the two flight attendants and she provided the drinks in the main cabin. My girlfriend experienced sudden and traumatic pain due to the pressure change on the descent and so I hit the call button and when the flight attendant came over and saw what was going on she knew exactly what to do: she ran to the back of the plane to gather some cups and fill them with hot water-soaked napkins then sprinted back to give them to my girlfriend to show her how to hold them. She was so fast, so kind, and so effective. I wish I knew her name so I could tell her thank you one last time. Please pass this along to her if possible!"
Cons: "EXCELLENT SERVICE"
Pros: "We don't know. Ask our suitcases. They arrived in Venice and we were in Athens."
Cons: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Cons: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."
Pros: "The flight attendants were friendly; food was decent; seats were not that comfortable and a bit too close ; in flight entertainment was okay; bathrooms okay but could be cleaner"
Pros: "Nice flight and very good Smoot Landing."
Cons: "I like Everithing. It was amazing. Ilove it. Thanks.Dr. Moctar Bayor,M.D."
Airlines flying from Newark Liberty Airport to Kigali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Newark Liberty Airport to Kigali
Masks required on board, masks provided on flights from Newark Liberty Airport to Kigali
Social distancing seating
Middle seats unavailable to book on flights from Newark Liberty Airport to Kigali
Testing for antibodies, testing for symptoms for flights from Newark Liberty Airport to Kigali
Waiving of change fees. Search flexible flights from Newark Liberty Airport to Kigali