Find cheap flights from Kigali to Newark Liberty Airport

Pros: "The crew ere very attentive."
Cons: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."

Pros: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Cons: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."

Pros: "The flight was excellent, and the team worked very well."

Pros: "Great service"

Cons: "The entertainment system is old, not easy to use, and lacks features."

Pros: "Everything was awesome!"
Cons: "Nothing really."

Cons: "The crew isn’t very friendly, they do not know English very much."

Pros: "The food and the selection of movies"
Cons: "Nothingn"

Cons: "The crew in Berlin gave me the last seat at the airplane which does not recline. I find this to be very unprofessional especially for some with Gold Status with Star Alliance. In addition, they assured me an aisle seat in the connecting flight, which was not the case, it was a middle seat. I felt cheated by the desk crew in Berlin."

Cons: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"

Cons: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."

Pros: "The food and quality of the flight was incredible."

Cons: "Y"

Cons: "The food was a bit tastless"

Pros: "Entertainment and crew were helpful"
Cons: "Food messed with my stomach."

Pros: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Cons: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."

Pros: "Everything went well"
Cons: "One of my luggage is still missing"

Pros: "The food, cabin crew behavior, entertainment systems were decent."
Cons: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."

Pros: "Never got the chance to actually try it."
Cons: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."

Pros: "The crew - very helpful and friendly"
Cons: "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"

Pros: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Cons: "It's a long flight. But that's unavoidable."

Pros: "Everything perfect . Departure /arriving / check in / transfer lenth ."

Pros: "The food and the crew were great!"
Cons: "The way they do boarding makes you feel like you are being loaded onto a cattle car."

Pros: "Very professional and very convenient."

Cons: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"

Pros: "Service. Very professional staff. Great food and drinks."
Cons: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."

Pros: "Went smoothly!"

Pros: "food, large touch screen..."

Pros: "Price Point."
Cons: "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."

Cons: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."

Pros: "Bathrooms need more attention from the crew because some passengers do not clean after use. I saw whole stack of seat cover papers laying on the floor through out the 13 hours of flight."

Pros: "Decent food & entertainment but that doesn't change the fact that my flight didn't actually go to my destination, which is the purpose of booking a flight after all, no?"
Cons: "Rerouted us to Adana without warning. No help in rebooking flights. No instructions as to what we were supposed to do. Had to stand in several very long lines - incredibly disorganized. Lost an entire day of my trip."

Pros: "Patience is a virtue"

Pros: "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
Cons: "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."

Pros: "Food was great, service was great, excellent in-flight entertainment."

Cons: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"

Pros: "The space was incredible had enough leg room, the food was delicious, the amenities like the movies and music and games made the flight feel a lot quicker loved this air line!!!!"
Cons: "The bathroom needed a little more maitence that's all!!"

Pros: "Very good service, nice food, comfortable plane"

Pros: "Food and service"
Cons: "comfort seat, and narrowness"

Pros: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"

Pros: "Nothing"
Cons: "Flight was cancel due to problems in Turkish government. The rescheduling of the new flights were "all lies" From Naples to Munich was ok, but the flight from Munich to Dubai was not confirmed (even though I had a printed ticket). Emirate airlines refused to take us and I was stuck in Munich all night, waiting for new reschedule. Horrible experience. I will avoid Turkish airlines in any of my future flights."

Cons: "There is always some kind of delay. And danger of bags not arriving on time"

Pros: "Good in general"
Cons: "Delayed flights"

Pros: "Able to rest & crew very pleasant"
Cons: "Thought we might miss our next connection as it was tight, but we made it."

Pros: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Cons: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."

Pros: "- nice treats around take off (turkish delight and Superman v Batman Chocolate cake) - good in-flight entertainment selection"
Cons: "- service was slow and steward/esses took awhile to respond to service calls; were not that friendly - trash wasn't picked up"

Pros: "Other than the food and a little bit the entertainment (I was given the same comedy episodes for the way there and back) everything was perfect. In the future my first choice is going to be Turkish Airlines!"
Cons: "Even though the service was excellent - the food was just OK. I had the pasta for breakfast - there was no other choice. I hate pasta and in general there were too many carbs and too few protein choices. Maybe it is a personal taste but for me the food was simply not tasty. That applies for everything I had (except the yellow rice which was good). As for the entertainment - I watch mainly comedy episodes on TV. The same episodes were given on all 4 legs."

Pros: "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."

Pros: "Free food and movies for a 1.5 hour flight, amazing!!"

Cons: "Problems with the emergency lightning caused the flight to depart two hours late"

Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."

Pros: "Great plane B 787"
Cons: "Paid online for food and most choices gone Overpriced"

Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"

Pros: "Efficient and quick, no issues."

Cons: "flight was too bumpy"

Pros: "Service"

Pros: "I loved everything!"

Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."

Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."

Cons: "Flight was on time"

Cons: "After landing in Newar. One had to exit into the terminal and in order to connect, I had to go through TSA again, and the line was way too long. I had 2 hrs between flights and was able to make the connection, but I'm not sure if I only had one hour... I would have probably missed my connection."

Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."

Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"

Pros: "Some of the roomiest most comfortable seats out there. Lovely staff."

Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"

Pros: "N/A"
Cons: "Incredibly disorganized"

Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."

Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."

Pros: "All of it"

Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."

Pros: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Cons: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."

Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."

Pros: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"

Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."

Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"

Pros: "Nothing special."
Cons: "Not apply."

Cons: "There was no wi-fi!!!"

Cons: "Never on time"

Pros: "Got to fly on a brand-new 787, which was terrific! And service was excellent by all crew members. We had an overall great experience!"

Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"

Pros: "Everything was fine. It was a very short flight."

Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."

Pros: "the service was excellent"

Pros: "Hey feed you well and offer movies even it's just an hour long flight."

Pros: "Short trip, nothing too much to complain about or sing about."
Cons: "the entertainment system not functioning tjhat well."

Pros: "I got home, it was delayed but not badly"
Cons: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"

Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."

Pros: "Flawless flight and friendly staff and roomy seating on Air Canada flight"
Cons: "Did not have food options I wanted - ran out."

Cons: "They wouldn't seat us together"

Pros: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Cons: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."

Pros: "Everything was great I had a Blast"

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Cons: "Horrible to say the least Never made it to Toronto"

Cons: "it was delayed for 1 hour"

Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."

Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."

Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."

Pros: "the flight actually went"
Cons: "our gate was switched and then there were no updates until after the original boarding time passed"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Cons: "Food could have been provided"

Pros: "Nothing"
Cons: "Food. Comfort"

Cons: "Be on time!!"

Pros: "Seat"
Cons: "Food was not good, flavor wise"

Cons: "Delayed landing and takeoff because of unprepared crews"

Pros: "Generally flight was ok."
Cons: "Food was not too much. Probably men was hungry, for me it did not taste good."

Pros: "Free snacks. But prob only cuz I got the cheapest option."

Cons: "Up graded seat but didn't get to board till last."

Pros: "On time!"

Pros: "Girl at boarding counter. Male steward. Very nice."
Cons: "Female stewardess over hour late had to wait for her. And she didn’t even smile when she finally arrived. Couldn’t be bothered. Rude and disrespectful to people."

Cons: "Sat by emergency exit and it was very cold"

Pros: "Just couldn't recline enough to sleep"
Cons: "Pretzels were the only free food available."

Pros: "quick"

Pros: "The plane ride was great really liked the connecting times"

Pros: "There wasn't any delays. We even got to destination earlier"

Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything !"

Pros: "-"
Cons: "No reply from the airlines regarding my damaged baggage."

Pros: "Everything about my whole trip was amazing"
Cons: "Nothing"

Cons: "horrible service representative in newark."

Pros: "Yes"

Pros: "Everything was good."

Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."

Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"

Pros: "Nothing good at all"

Cons: "old plane and configuration in business"

Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."

Pros: "Boarding"
Cons: "Food"

Pros: "Very satisfied."

Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"

Pros: "Boarding on time"

Pros: "Staff excellent"
Cons: "Passengers space is insanely small, staff work under restrictive conditions"

Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""

Cons: "Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat."

Pros: "Friendly and efficient. All went as planned"

Pros: "Great"

Pros: "Great"
Cons: "Nothing"

Cons: "Wheelchair service at Newark"

Cons: "Small space betwen seat and legs"

Pros: "Fast and efficient. Definitely no frills."

Cons: "A lot of turbulence. Very shakey."

Pros: "Prompt Couteous staff Very crowded"

Pros: "I recomend it..."
Cons: "No complementary food!!!"

Cons: "Ran out of food"

Cons: "First of all, our boarding was late, snack wasn't offered, extra charge for TV and wifi."

Pros: "Good"

Cons: "cost me a fortune in missed plans back in new york"

Pros: "NA"
Cons: "NA"

Pros: "I loved the price and it was quick. Awesome"

Cons: "The travel was very good"

Cons: "The entertainment console doesn’t work"

Cons: "Poor communication"

Pros: "It was smooth all the way around. Food was amazing 👏"

Cons: "Keep up the good work."

Pros: "Good"
Cons: "Good"

Pros: "The crew was nice. Service was excellent."
Cons: "The upholstery can be improved."

Pros: "NA"
Cons: "NA"

Pros: "Crew was good"
Cons: "Arrived one hour late."

Cons: "The toilets were filthy. The tv touch screens didn’t work"

Pros: "Pleasant check-in staff. Friendly flight attendants."
Cons: "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."

Cons: "Old aircraft, rickety seats"

Pros: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Cons: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."

Cons: "The delay time was too much for no proper reason"

Pros: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Cons: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"

Pros: "Excellent service and on time performance."

Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Pros: "nothing"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"

Cons: "Nothing"

Pros: "luggage take time to receive , over 1 h"
Cons: "luggage tale long time to receive"

Pros: "On time. Service and culture"
Cons: "N/A"

Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."

Cons: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Pros: "Not stopping in Blantyre"
Cons: "No comment"

Cons: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"

Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"

Pros: "Good service in the plane"
Cons: "In Lomé ground crew are horrible and asking for bribes including the supervisor."

Pros: "Crew members were friendly....."
Cons: "No entertainment"

Pros: "A"
Cons: "The plane was shaking everywhere thought I was gonna die"

Pros: "Everything"
Cons: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."

Pros: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Cons: "Nothing"

Pros: "Auto-adjusting windows"
Cons: "Understaffed. The plane looked and felt old. Food was sub-par."

Cons: "Bad plane flight was cancelled. Horrible experience."

Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."

Pros: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Cons: "It took too long for d luggages to come out. Pls improve on it"

Pros: "The staff where so dedicated. The food was very real and crunchy. Go for the beef instead of chicken. I had both. Was a ten hr flight."
Cons: "The fact that they write your card details carelessly on a pierce of paper when making an inflight purchase. Should be swipe and all done. No need writing those sensitive data down."

Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."

Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."

Pros: "The flight service"
Cons: "The food was good"

Pros: "all"
Cons: "none"

Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."

Pros: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."

Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Pros: "Every thing include the crew members ."

Cons: "The flight was good"

Pros: "Comfort"
Cons: "Comfort"

Pros: "The crew were all very friendly and welcoming."
Cons: "The food options need to be more varied."

Pros: "New aircraft 777 from Boeing"
Cons: "Food was so poor. Only option was chiken"

Pros: "Impressive crew attendants and courteous ."
Cons: "Maybe landing was not too smooth"

Pros: "It's very nice flying with them. I will again fly with them"

Pros: "Nothing"
Cons: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Pros: "All seats were very comfortable and spots where I can view everything and crew were awesome."
Cons: "Local travelers should be offered even water."

Cons: "Boarding was awful"

Pros: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Cons: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."

Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."

Pros: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Cons: "Food was typical economy class fare."

Pros: "The food was okay but thats the best thing I can say."
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"

Cons: "Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now."

Cons: "Nothing is for free not even a coffee."

Pros: "Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge."
Cons: "I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!"

Pros: "The flight attendant was very quick to meet any needs big or small."
Cons: "Still extremely unhappy about my broken item."

Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."

Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."

Cons: "Service was bad"

Pros: "Everything apart from the punctuality"
Cons: "Delayed by an hour"

Pros: "Great service"
Cons: "Delay due to congestion at brussels"

Cons: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."

Cons: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."

Pros: "Crew was polite, but..."
Cons: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."

Pros: "Nice planes"
Cons: "My luggage was lost and I still haven't received it"

Pros: "Comfortable seats"
Cons: "Food was rubbish"

Cons: "No service - not even a glass of water!"

Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"

Pros: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Cons: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."

Pros: "Nothing"
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."

Cons: "Delayed and JFK wasn't ready for us. So more delay"

Pros: "Got a free cup of orange juice"
Cons: "Was just a bit tired and irritable from the delayed flight before."

Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."

Cons: "The same: food at extra cost"

Pros: "The welcome."
Cons: "N/A"

Cons: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."

Pros: "The flight attendants were kind and tried their best"
Cons: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."

Pros: "Pleasant crew,good ice cream"
Cons: "Meals are OK by repetitive if you have several long flights in one day."

Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"

Cons: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"

Pros: "great flight... great experience"
Cons: "...the girl in my row threw up in secret during landing"

Cons: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."

Pros: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Cons: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"

Pros: "Nothing"
Cons: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."

Pros: "In-flight staff are professional and try to get on with things even in tricky situations."
Cons: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."

Cons: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"

Cons: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"

Pros: "The fight was fine. No issues."
Cons: "My biggest disappointment was that no one on the flight was informed that ALL the luggage checked in on the aircraft did not arrive in Budapest. Everyone (about 70-80 passengers) stood for a long while at Budapest Airport for baggage pickup, then went over to talk to Hungarian lost luggage personnel to file their baggage. Why didn't the airline tell us upon check-in, or even announce to the passengers on the aircraft that the bags had not been loaded? This would have saved everyone 10 hours later to try to figure out what happened."

Pros: "From the beginning of the flight, the bathrooms were a mess"

Pros: "Crew was polite, helpful, and professional. Food was very good, and more frequent than on some other transatlantic flights."
Cons: "Seats were not very comfortable--much less so than with other airlines on transatlantic flights. Also, the bathrooms were not very clean, and needed more attention during the flight. At one point, the toilet paper had run out and it was never replaced."

Pros: "Flight was canceled and I believe it was canceled before I got on the flight in New York. They should have told me that the second leg was canceled. I suspect they knew that because I was not issued a boarding pass for the second leg when I checked in at New York."

Cons: "Due"

Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."

Pros: "Crew was very friendly"
Cons: "Seats were the worst ever"

Pros: "Accepted a little bit extra wight with no charge and easy boarding and good times"