The segregated food service. I didn't order special food. I was served last, eating in piles of neighbors' garbage who finished their special food way before me. I definitely didn't feel "at home" as you advertise in your logo.
Contact me if you need suggestions on how to improve your service.
The person at the check in counter initially gave me a different seat than the one I chose online but changed it after I asked for the same seat I had selected online, hone of the worst seats on theplanee also changed my seat for the addis ababa to manila leg without my knowlege and gave me one of the worst seats on the plane. Ruined the trip for me
Chech in agents are on some how power trip
Every time I leave from WAW even with my 1k status there is a problem
This time my second bag, I was lectured had to pay extra then lectured some more
It's hideous there
Flight attendants were inattentive. There was no entertainment. No light for individuals. Water was spilling on my head in the end of the flight. Seats were extremely small. Bathroom lock did not work. When I notified an attendant, she said that th e re is no lock. Subsequently, I found a part and fixed the lock. It was a very uncomfortable flight. We would like our money back!
LOT uses the 787 Dreamliner which is very comfortable. They do go out of their way to provide an excellent experience. I am 6'3, and the seat in business class which turns into a flat bed was very comfortable. I would definitely recommend LOT Polish for your travels. We already booked with them again (Chicago to Barcelona via Warsaw) for this fall.
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