Pros: The attendent so nice and polite when i rent, but when i dropoff...
Aug 23 2016
Cons: The poor rating for pickup/dropoff was related to the pickup which was not done well at all by the Budget person. Quite unpleasant and I would go so far as to say rude. The dropoff was completely different and was quite good. It was efficient, no issues and the people very kind and helpful.
While the car was new, less than 12 km, there was still the plastic coverings on the upholstery and the doors and the windscreen/windows were dirty.
On value for money it should be noted that all vehicles in Israel are expensive to rent/own simply because there is a very high government tax on imports. So, for Israel this is probably not a poor price but from a worldwide perspective it is not good.
Sep 13 2016
Not as advertised
Cons: In compare rental list, it came out as the cheapest but when i actually took out the car and had to sign the rental agreement it was more then DOUBLE.
Oct 30 2016
Cons: Not enough space for 3 adults in the back seat. Opel sw.
Too many alerts went on - oil and cool water.
Branch at Igumenitsa was close during official working hours.
Drop of location in Sofia city is very inconvenient
Nov 7 2016
Cons: Had to wait for the car for 2hours. The tires were worn to the extreme. The insurance was 2.5 times of the quoted car rate
Nov 9 2016
More than poor!
Cons: There were nowhere said that I have to have 800dollars as a deposit. The people were not helpful at the helpdesk at all!
At that they made me to put extra insurance for the car.
Finally I paid for two days twice as much as was written when I made the reservation.
Never ever go with budget!
Nov 15 2016
I felt tricked due to all the extra (unknown) cost
Pros: Nothing. I declined the deal.
Dec 12 2016
Worst budget rental to date!
Cons: The staff were extremely unfriendly. I switched cars as the first one was described as perfect but was wrecked. The second had cigarette butts in the door and smelled like smoke. They also don't tell you about the mandatory insurance until arrival (credit card insurance is not accepted), which raises the price significantly.
Dec 25 2016
Poor car and unacceptable behavior
Pros: The options I have booked (children seats) were not taken into account which made the process longer.
The car wasn't ready and at 6 am with 2 kids, I would have more than appretiated that the car is ready since I have booked it 5 days ago.
But what was unbelievable was the behavior of the lady at the front desk when picking up the car. She didn't try to help and spoke badly to me.
Finally, the car Had a bug on the highway and could'nt go at more than 20km per hour. I was with my 2 kidd and we could have had a massive accident.
Cons: Poor service, i called budget when I had a problem with the car and nobody took care of me. I even sent an email and nobody answered me.
Poor car and poor behavior of budget employees, that is too much. I will never use budget again
Jan 2 2017
Cons: Pickup and drop off were very slow. The car was not clean
Cons: Dear Sir
My online quote was $188, yet at the counter the rate was $560. This place luck transparency. I was informed that the car that I wanted Mazda 3 is not available and that they do have a similar class vehicle Peugeot 301 which looked ok from the outside but had a none working entertainment system inside. I was then told that taking a car for a full week would be cheaper per day than my original 4 day reservation, I have agreed. But since the Peugeot didn't have a working entertainment system and no other vehicle was available I had to upgrade to a higher class vehicle. Now my total stood at $777.00, with no other alternatives I had to agree.
I can't express my disappointment in words, I hope this review doesn't fall on deaf ears.
(310) 280-8059 cell
(310) 914-4014 office
Sep 5 2016
Biggest ripoff ever!
Cons: Price on kayak was $105 then when I came to pay it turned out to be $500 since they charged over $70 a day for insurance. Other companies charged around $20
Oct 4 2016
Pros: I didn't rent the car and charge me
Please refund me my money .. I'm using this app a lot
Cons: Rental service was poor and unprofessional
Oct 30 2016
Cons: They charged 3 x the amount of reservation
Nov 1 2016
Cons: Arrived at airport and walked over to the enterprise kiosk. The agent quoted a price that was twice as high, stating that I must purchase additional mandatory insurance. I told him that my credit card and auto insurance at home covers the car rental as well and is accepted throughout the world, the agent did not care to listen.
Nov 3 2016
Pros: Car did not break down
Cons: First two cars did not start,the third was a five year old car,generally rental companies do not use old cars, my had 68000 kilometers.
Instructions for returning the car convoluted and imprecise, took extra time to locate the place.
Being under pressure after circling the airport several times, we forgot I phone bracket on the dashboard and, after discovering this I called the office they just hung up on me. Never again
Nov 19 2016
Pros: All was fine.
Cons: Don't have a G P S.
Dec 22 2016
Price not as advertised
Pros: The advertised price was $78. When I went to pick up the car they said that I must purchase insurance at the very least of an additional x amount of dollars per day , bringing my total to over $238 with the tax. Obviously was pretty up set but I became more upset when the receptionist tried to justify the price. By saying that I should have read the fine print and so on and so forth.i felt like I had to defend my self for being up set about the price. I will say going forward I will never use kayak for this service nor will use enterprise overseas. I will go directly to the carrier to avoid this type of bait and switch advertising
Jan 15 2017
Pros: The charge was 4 times the amount promised.
Jan 19 2017
Two hours and 7 min for a pick up!
Cons: From the time I have arived at the counter and until I got the keys it was a mess. There was a chaotic crowed waiting for cars with many arguments and bikering. The staff worked extremely slowly and did not try to manage the crowd. It is a contract agency that has nothing to do with the rental cats agencies and they service 4 companies (at least). I was given a vehicle with a different car rental company logo (Eldan). I will never rent again from Enterprise, National, Eldan or Alamo at Ben Gurion airport!
Cons: When reserving the car, I was offerd a price which was not at all the price I had to pay at counter in the airport!!!!!
Aug 25 2016
Cons: No one was on the desk to pick up the car as arranged and reserved in advance!
Aug 27 2016
expensive rent with poor service
Cons: Takes forever to take the car
They try to overcharge you when you return
Staff is not nice
Sep 17 2016
Cons: Revived a Ford Focus with 100,000 miles car had many problem and was falling apart. 2 days to reach management and received a new replacement. Most of evis car here in Isreal are high mile cars
Sep 21 2016
Cons: The price posted in their website is not up to 25% of the real price they are charging when coming to pick your car
1.They are adding almost 20 Dollar as insurance every day , so all the prices of 7$/day or 12$/day which you can see in their ads is before adding insurance .
2.when driving in highways , u should pay to the roads authority specific amount , but when you are using those hired cars , the hiring company will charge almost 3 times than the original fee , just because they are paying it by themselves .
Oct 3 2016
Pros: We got a nice car
Aug 4 2016
Cons: Poor service, over charging, un professional.
Sep 13 2016
Avis Needs to Try Harder in Israel
Pros: Ease of pick-up at airport.
Cons: Extremely poor management. The first car had no fluid in the radiator, was recalled by Avis midway in the rental because the license had expired, the replacement car was larger but a gas guzzler, and the gas tank was not completely full although we were still penalized for returning it at the same level. I would use them again.
Nov 10 2016
If u rent from Avis watch for the triple price whe
Pros: Price adv was 20 dollars a day. When u come to pick up
They add 30 dollars more mandatory ins plus 17 vat tax
So your total will be 60 - dollars a day.
Btw. They all do that. Falls adv
Cons: When u try to call them for a problem u will be on hold min
Nov 15 2016
Typical customer service for Israel
Pros: Getting the car was fast and employees were pretty friendly.
Cons: 1. The car was filthy (normal for Israeli rentals, though)
2. The place was hard to find coming back. They were surprised that I found it. I only found it because I typically rent cars there.
3. The real price was 2.5 times more than what Kayak quoted. I expected this but most won't.
Cons: It was difficult to find the car at the airport and there wasn't a lot of people to help.
Jan 3 2017
Pros: Everything was smooth, car was good. not much else to add
Apr 13 2017
Cons: We went from 40$ a day to 125$ because of fees
Apr 23 2017
Cons: I paid for hertz car rental online and I red in policy that a basic car insurance was included!!!!. When we arrived in Tel Aviv and I was ready to pick up a car, at the counter I was informed that what I bought online was only a voucher, so I have to pay an extra $240 as basic insurance.
Also after the first trip the battery was dead in the car and we have to call for the service to replace the battery. ....
I tried to contact Hertz company by phone to speak with representative and put my reclamation .. No luck...
Please direct me to contacts that I could speak to official representative!
Jan 26 2017
Pros: I was using my world master card and was coverd for the
full injurance coveridge. now I received my bill. and I saw a $25
airport charge and also a $137 for injurance .
I was not informed about this before !
Apr 21 2017
Pros: The car was fine.
Cons: They wound up charging me $950 as opposed to the $350 on line price. When I notified them they had a policy of not charging for sabbath days and holidays when the car wouldn't be used, the said it was true but needed to be negotiated before arriving with Hertz. TOTAL RIP OFF!!! Never use them again.
Pros: fast and good organsation of the drop off at the Ben Gurion airport, I didn't loose any time before the departure
Nov 16 2016
Cons: I had to wait 30 minutes for a shuttle back to the airport. The shuttle never came. A kind worker felt bad for us and took a minivan and drove us 7 minutes to the terminal.
I was charged double the price I was quoted by Kayak
Aug 29 2016
Cons: Very low level car even though I paid for a full size car. The worst part was when I gave back the car I had a horrible experience. Terrible customer service
Pros: The rental experience and the car was great. The lady was very nice and the car we originally got was a Volkswagen passat. Since we ordered a premium car, I was dissatisfied with what we got so I asked them to upgrade our car to a Volvo or something slightly nicer. In return, they got us a $50,000 Lexus for no extra charge. Albeit a little dirty, the car was fantastic; leagues better than the Volkswagen. Overall, fantastic.