Dented and unclean vehicle - poor customer service
Pros: I was attracted to this rental by the low price and the recognized brand of Budget
Cons: Poor customer service on Friday afternoon at the Dan Tel Aviv. The small car was dented all over -- including on the roof -- and obviously had been through rough terrain. Interior still dirty and smelled like smoke. Gas tank obviously not completely full. Staff unable to provide alternate vehicle on Friday afternoon although the reservation had been in place for several weeks.