Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Cons: "Almost 4 hour delay."
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "Crampt space, cold cabin"
Pros: "After we boarded there was a lot of confusion with the flight attendant. Apparently people ‘s bags got mislabeled. He didn’t know the those passengers final destination. Then he called out to see if a passenger was on board...shouldn’t he know? He had the list in his hand. Another baggage issue. Third, he asked if there were children under 10...was thoroughly confused when he only found one. It was a bit unsettling to the point where we were wondering where we were really going to end up. But our pilot, Hercules, got us there."
Cons: "Newport News airport was exceptional."
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Cons: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Cons: "Super old planes, no had a tv."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "I'm in the military so thank you for allowing active duty to board with 1st class passengers. Also having the free movies available to watch is great too!"
Cons: "No bad comments to put here. The only thing I would recommend would be to add a free Internet option"
Pros: "Very kind crew and staff."
Cons: "Newport news has no comfortable seating in the airport...no where to nap until the flight."
Cons: "No have owned screen TV"
Pros: "The entire process from check in to boarding to the actual flight was wonderful"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Cons: "Weather delay"
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "Nothing but delays, cancellations, and rude people"
Pros: "Everything was on time, no delays."
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "Desk clerk was polite to help me check my luggage at the gate."
Cons: "Then confort and they not have food for the passenger"
Cons: "Muy bueno el crew"
Pros: "Fair price"
Cons: "All went well, baggage was a little slow, but other than that it was good!"
Cons: "USB Connections & Free WiFi"
Pros: "Yes the crew was amazing."
Cons: "The space between the seats could be better"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "On time. Good flight and smooth landing."
Cons: "People should be able to bring a carry on free of charge like in other airlines."
Cons: "Horrible females flight attendants"
Cons: "The seats are uncomfortable"
Cons: "seat, confort, dint recline, not tv or movies, no snacks"
Pros: "Viaje puntual y tranquilo para lo que pague por viajar esta bien con el presio"
Cons: "No me gusto el cobro de la maleta pague 100 dolares adicionales"
Pros: "Military friendliness Crew humor"
Cons: "There doesn’t seem to be an incentive to going through the self check in. I still had to make the long line. The boarding announcements weren’t loud enough which caused people to clog up the line so that they could hear what was being said in hopes of hearing which group was being called to board the plane. I never got offered refreshments on the plane or anything for that matter. I was never approached by any crewmember on the plane whatsoever. No shoulder room when sitting in the middle seat."
Pros: "On time"
Cons: "Seat not comfortable"
Pros: "Nobody was in my side"
Cons: "Super delayed"
Pros: "The staff in the airplane wass kindly"
Cons: "Spirit service is awfull dont fly with them. Comfort is very poor"
Cons: "Sits are too tight"
Cons: "The space of the seat and that know we have to pay for our luggage"
Pros: "I will try to book through another airlines, before booking with you."
Cons: "High luggage fees. You're killing your own company."
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Pros: "Flight was on time."
Cons: "The landing was a little brut."
Pros: "The airline gave me a full refund on my flight"
Cons: "My flight was over 5 hours and the person who checked my bag did t inform me of this. Then, after leaving the airport the flight was scheduled to leave only 1.5 hours after the original flight time."
Pros: "Nice attention from airline personnel"
Cons: "Checking in at San Juan airport took longer and e-systems didn't work ok"
Cons: "Double booking of seats"
Pros: "Crew was very friendly and helpful"
Cons: "Long delay in ft Lauderdale on plane on hard seats. After adding all additional cost plane tickets was same as competitors. Only they offer more comfort for the price."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "You end up paying for everything separately, so at the end there is not necessarily too much savings vs other airlines with better service and entertainment. Even carry on luggage costs extra."
Cons: "I'm not going to use Spirit again. First, the boarding was too slow comparing with other lines. I pay too much from baggage when with other lines are free. And they don't give any food. All is for purchase. I pay too much for the ticket."
Cons: "Crew food boarding check in employ not profesional"
Pros: "Colocar tv o dvd para ver peliculas o algun radio."
Pros: "Crew were nice. Good timing."
Cons: "It was my first time with Spirit. I was not aware that eveything has a cost. Bags, carry-on even snacks. No tv on planes. It was a "low price" ticket, but in the end I had to pay $90 for luggage. I did not like the noises of the plane. The crew im times were talking so loud I could not take a nap."
Pros: "Wheel chair service"
Cons: "Ridiculous prices. At the end even if the ticket you pay less you have to pay to much in extras, so is not cheapier!"
Pros: "Nothing, In this life you can never say "never". But God willing, I'll try my best never to fly with this airline again!!!"
Cons: "Everything no food,no music,no movies,no enough room etc"
Pros: "Flight on time, clean aircraft, customer services ok"
Cons: "I tried to check in online and the first thing I had to do was pay for my carry-on. As soon as I did I had a response that I needed further assistance from a representative and that I had to contact them. When I did, the woman told me that everything was fine. I re-check and told her the message was still showing up. She told me to try on my computer instead because the message didn't appear for her. Oh and before I told someone my problem I was transferred to the operator a couple of times. Finally I pulled out my computer an as soon as I saw the message called back extremely upset and told her that she needed to check with my confirmation number and to please not transfer me to the operator. She confirmed the problem was an error in the billing address. Worst experience for such a small problem. Crew wasn't too happy on the flight, chairs don't recline, no entertainment or drinks. You get what you pay for."
Pros: "The pilot did a great job, outstanding, the crew was helpful. I will recommend anyone who is planning to flight somewhere to consider flying with Spirit.............."
Pros: "Me trataron bien"
Cons: "Que me cobraron la maleta deben de mejorar eso"
Pros: "Good neighbor friendship & my family pleasure long time from Orlando,Florida."
Cons: "No criticism crew deafer.No has opposite people ( Hispanic of Boricua)."