Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
Please serve no god if you must serve dog food
The food could have been better and the entertainment could have better movies or streaming.
Connection times always good online, but not in reality when first leg is delayed (2 out of 2 times this trip).
Worst experience of the 5 flights we took on this vacation. We were in agony by the time we got off the plane because of the lack of cushion in the seats. A sandwich was offered to us within one hour of our takeoff that had pink pork. No gluten-free items were offered for our night meal. Breakfast was given about six hours later well after the sunrise . Strange food was offered: a poached egg that was barely heated and very liquidy, two salads (which is not a normal breakfast food), and a bread bun. We could barely eat any of it. No coffee! I drank green tea. Stewardesses had very nice smiles but never “checked in” with us. Also there was no button on the rooftop to call a steward. We were in terrible pain for more than 3 days after.
I purchased a Polaris ticket. The plane did not have the lie flat seats - I was not notified. I actually can not believe they traded a dif plane and did not notify me or refund monies
⭐ Absolutely AWFUL Experience with United Airlines! If I could give United Airlines ZERO stars, I would. The seats have practically NO legroom, making the flight feel like being crammed into a tin can with nowhere to move. Comfort? Forget about it! And the fees? Absolutely ridiculous! They seem to charge you for EVERYTHING. You pay for your ticket, then get hit with extra charges for things that should be part of a decent flying experience. What’s next, charging passengers for breathing? Flying with United feels less like being a valued customer and more like being a walking wallet. The seats are uncomfortable, the legroom is pathetic, and the constant nickel-and-diming is infuriating. For the price you pay, you would think they could at least provide a little space to stretch your legs and a travel experience that doesn’t leave you feeling ripped off. Do yourself a favor and look at other airlines before booking with United. I certainly won’t be rushing to fly with them again. Absolutely disappointing from start to finish!
Our flight from Nice to Newark ran an hour late, and the food was mediocre, but it was fine. The problem was that we were scheduled to have a 4.5-hour layover in Newark, but then our flight to RDU was almost four hours late, finally departing at almost 11:30 p.m. We understand that flight delays were caused by weather problems in the East. However, there were at least two times, when were told that we would begin boarding in just a few minutes, only to have the flight delayed another 1.0-1.5 hours. This meant that we would leave a restaurant or the United Club, go to the gate, only to learn that there would be another major delay. Poor planning and/or communication.
we did a return flight from Paris CDG to SFO. This trip was much better than the departing flight SFO to CDG. The food was better quality, the crew was nicer, and the interior of the plane seemed cleaner.
Flight was on Lufthansa, a United partner, after United cancelled our flight TWICE, and was great. Would fly Lufthansa anytime!
Very nice staff , good in-flight entertainment and food/snacks. Our luggage didn’t make it on the way there, but picking up luggage at the airport was a straightforward process.
Thank you to a dedicated kind wonderful crew on board.
Poor service. Check in person at the COUNTER was ruthless and threaten to call police instead to look for better plan or actions. VERY MANERLESS lady. KICKED US OUT OF OUR RESERVATIONS. ABSURD
There was very little premium experience. The check in was awful with a 40 minute line and service making me feel like I was putting them out. The lounge and gate experience was scattered and not well organized. the only good thing was the seat. Food was bland and barely edible. Overall I found it wasn't premium at all rather a cheap low class experience.
Cabin staff were very disengaged, spoke with no eye contact, dismissive. Disappointing compared to my United experiences.
The seat configuration was insane. Horrible. Had to jump over sleeping people to go the bathroom. The food was the best we’ve had in any Business class.
Flight attendants were pleasant and helpful. Pilot gave fair warning about turbulence.
Unfortunately the flight was delayed. On a positive note the status updates in the app/text message were good
extremely tight seats. seating next to a large person makes the space very uncomfortable. The crew is not very friendly either.
The flight was 3 hours and 40 minutes late. The communication around the delays was awful. I fly this route regularly and it is always late. I don't understand it. The flight attendants were not friendly and were generally loud. This was an overall bad look for American Airlines.
The bathrooms for most part were staying clean. The food on the flight was terrible used to be better and the crew was not always friendly, barking orders for no reason. On the short flight, the food/snack was not even offered, and if you want to have a water, you have to come and ask.
International baggage recheck process in Philadelphia was a disaster. Waited 1 hour and 45 minutes to receive our bags. Waited 15 minutes to recheck bags, flight notification boards were blank so we asked an AA representative for our connecting gate and we were directed to the wrong terminal and gate. Our connection window was over 3 hours and we made our flight by 5 minutes. We pulled away from the gate and sat on the runway for 1 1/2 hours. 1 of our 4 bags didn’t make it to Phoenix. The mobile app for lost baggage didn’t work, the AA rep had to manually fix.
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
First of all, our gate, and perhaps all of British Airways' gates for Nice-Heathrow flights, led to a series of buses that took a long time to board, were crowded, and offered virtually no seating. The long line of passengers moved slowly. The food in business class was awful. There was an air traffic controller problem that caused our flight to be significantly delayed, and many of the passengers had connecting flights at Heathrow. While the crew acknowledged our concern and promised to give us specifics about where to go when we landed, in fact, no announcements were made, so passengers in that situation were anxious about how to quickly find their connecting flights. Not a great look for BA.
Full flight, but crew was great. No wifi and no seatback entertainment, so had to read...argh!
Nice to London was delayed and missed flight London to Miami. Then missed flights Miami-Houston-Rapid City. BA ticket agents were great in getting me London-NY -Chicago-Rapid City. Flew into JFK and then taxi to LaGuardia. Spent night in LaGuardia Airport with little sleep on floor. Long trip.
Terrible - worst airline on the plant - flight delayed; misses connection - no effort to accommodate an alternative schedule. Had to fight for a food voucher. Put us up in a one star hotel that was an hour plus bus ride from the airport. They should be ashamed of themselves.
BA experiences are seldom great these days. As has become the norm for BA, the flight departed late and arrived late at its destination. Very little difference these days between BA and the so called budget airlines.
The flight was excellent with very attentive and friendly staff. Food was delicious and amenities were nice. Only trouble was the 1 hour and 20 mins I had to wait for luggage. Guess there was an electrical problem at the gate.
BA charged me 70 euros for one bag on my return after having recognized my frequent flier status and charging me nothing for the same bag on the outbound. Their employees are not well trained and rules are inconsistently applied.
They canceled my flight denver-London I end up leaving day earlier and missed all my work commitments and had 10 minutes to pack.
The flight was fine, just what is expected from BA on short haul flights.
