Daily cleaning, installation of cabin HEPA filters on flights from Nice to Louisiana
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Super respctful"
Cons: "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."
Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Pros: "I appreciate the choice of snacks."
Cons: "The coffee served on the flight was lukewarm."
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Cons: "Late and bumpy"
Cons: "It made no sense to board an hour and a half before takeoff."
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Pros: "Clean new plane. Very nice"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Excellent crew."
Cons: "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."
Pros: "Flight itself was fine"
Cons: "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "clean plane, crew was very friendly."
Cons: "no dessert in meal"
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "Lots of water"
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Pros: "Was switched to United airlines by delta due to plane issues. Houston to Laf"
Pros: "really nice cervices"
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Cons: "Too many announcements"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Cons: "The leg room is ridiculously small."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "Too tight and seats not comfortable."
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Great flight ... food better than average, but movie selections were terrible"
Cons: "Movies bad selection."
Pros: "Typical flight, all went well. Special services picked me up at the plane."
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "Good crew"
Cons: "No entertainment"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Pros: "The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Cons: "Everything was great"
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Cons: "This flight was canceled and the flight they put me on was terrible."
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Got delayed due to the computer shutdown"
Cons: "Bigger seats the new ones are way to narrow"
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "Still don’t have my luggage yet"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Cons: "not really"
Pros: "I love the food"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Cons: "Flight departed 35 minutes late"
Cons: "Boarding was confusing and disorganized"
Cons: "The movie selection did not seem extremely varied."
Cons: "We did not get two of baggage at the destination."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Cons: "Two hours delay in the start."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "The crew were pleasant"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Easy airport business"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Flight was quick, professional, friendly."
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "The crew and boarding process was excellent."
Cons: "Social distancing with the seating arrangements was lacking."
Cons: "No debe cobrar maleta pequeña"
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Pros: "One of the crew members seemed to have a chip on his shoulder. Most other were nice."
Pros: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Cons: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Cons: "Why do I continue to subject myself to American Airlines and their horrid equipment, late, delayed or cancelled flights? The ABSOLUTE worst carrier in the country. Without question."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Pros: "No entertainment system only for those who are vested with AA and using their app"
Cons: "A modern plane not old A320 without entertainment system"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Pros: "Comfortable, friendly and ON-TIME!!!"
Pros: "Left on time"
Pros: "Calm flight that was ahead of schedule"
Cons: "One surly flight attendant. No enough chance to sleep"
Cons: "They did not honor my isle seat request, no inflight entertainment at all in my seat and lost my luggage! This is unacceptable!"
Pros: "Was able to sleep"
Pros: "Flight attendant was dilligent"
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front"
Cons: "Small delay of 25 minutes"
Pros: "That we made jt"
Cons: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Pros: "Entertainment on the newer AA planes is great. Meals are sparse but tasty (chicken wrap)"
Cons: "Middle seat always stinks - flight attendants on AA always seem like they hate their jobs"
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Pros: "on time flight, excellent crew"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Cons: "Seating is a bit cramped."
Cons: "Delay in Fresno"
Pros: "Great at all."
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Cons: "Last to board with a young child."
Cons: "I was very cramped in my seat."
Pros: "Boarding and service was nice"
Cons: "We were delayed an hour because the plan was in the hanger! Why? We were all there, didn't American know the plane should be at he gate! No escplanation as to why the plane was not there other than it was in the hanger! Airlines need to let the customers be flexible especially when are!"
Pros: "The flight was tip top and the flight attendants made all the difference! Going out of the way to brew fresh coffee!! Huge"
Cons: "35 minutes off schedule"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Pros: "On time"
Cons: "Lot of movement"
Pros: "Food, Service, overall feeling of flight and crew"
Cons: "Leg room"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Pros: "Crew was nice"
Cons: "Delay due to lack of communication with Philly airport"
Cons: "Food choices are pretzels or crackers."
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Pros: "Frequent food and drink service"
Cons: "Old disgusting seats Entertainment service broken and screen didn't work"
Cons: "Cancelled flight, not notified in timely manner. Delayed Five hours due to be placed on connecting flights instead of a direct flight which is what I paid for."
Pros: "We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves."
Cons: "Serve at least one cup of water. It was not offered, nor available."
Cons: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"
Pros: "Even though the plan was full, the boarding process was quick."
Cons: "Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile."
Cons: "This flight had the least legroom of any flight I've ever taken."
Pros: "Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,"
Cons: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."
Cons: "Seating, food, entertainment, communication and comfort"
Pros: "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."
Pros: "We landed safely in Toronto"
Cons: "In this 10 hr flight cabin crew came down the aisle only twice to offer refreshments. There should have been offers of at the least water or juice more than twice on this length of fight. I was disappointed that there were no hot drink e.g. coffee or tea offered at any time, not even with the meal, but this was certainly the least of our disappointments. Only once on this flight did I see a cabin crew member smile. Don't know why, but they were a most unhappy crew that day and this was conveyed to the passengers. I find this hard to believe, and perhaps both my husband and I fell asleep for the few minutes this would have taken, but neither one of us saw a crew member check for seatbelts and seat position before landing in TO. Boarding gate wasn't announced until an hour before boarding, which on an international flight from a large airport was a little stressful, but I am assuming there was a good reason for this."
Pros: "Crew was fast"
Cons: "Boarding was late and also arrived late"
Pros: "I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure."
Cons: "Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome."
Pros: "Comfortable seats"
Cons: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."
Cons: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"
Cons: "the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often."
Pros: "Crew was polite"
Cons: "Late departure"
Pros: "The fact that I had more legroom than I expected was surprising."
Cons: "The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment."
Cons: "Seats were packed with no room for feet"
Pros: "Snacks, drinks, puke bags in seat back pockets, easy to check in online."
Pros: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Cons: "Not being served a hot drink inflight. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."
Pros: "They had drinks"
Pros: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Cons: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Pros: "The Crew was really helpful with baby, bringing bassinet (that I reserved prior to the trip) and letting me boarding preferentially."
Cons: "Probably not the company fault, but my stroller was a little damaged when I got it at my destination."
Pros: "Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice."
Cons: "Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it."
Pros: "Boarding was on time for all my flights."
Cons: "KLM switched online check in to Alitalia literally right at checking time. It was extremely unnerving, and required much more time, as I did not have an Alitalia account."
Cons: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"
Pros: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Cons: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."
Pros: "We arrived in Dusseldorf, there was a wheelchair waiting thanks to AirBerlin, and the rest of the trip was excellent."
Cons: "Check in was chaos. A different Alitalia flight had been cancelled so there were mobs at the check in at 4 a.m. waiting for the Alitalia personnel to appear--AirBerlin was open and staffed, but Alitalia was at least 1/2 hour late and all check in had to take place in person at the counter and no counter was specified for our flight. I had requested wheelchair assistance (I'm 80 years old with back problems), but there was none available."
Cons: "Although reservations for our return flight from Rome to Boston were made 5 months ago, we were bumped from our flight, not advised in advance, and missed several important work engagements. The management at the Alitalia desk at the airport was not up to the task of reassigning everyone. Understaffed and under equipped (staff was unable to get online to reschedule and re-issue new boarding passes) We are senior travelers (75 and 80 years old) and were forced to stand in lines for 3 hours We're headed to the airport now, the next day, and I am dreading the experience."
Cons: "poor communication always, always late departure, seat space so small it baffles the mind on a long flight that they cram people into the plane in such a way"
Cons: "One of the entertainment systems was in disrepair. The headphone jack was jammed and the USB charge port was broken."
Pros: "Flight was fine"
Cons: "They changed my lay over from 1.5 hours to 5.5 hours. On the way over they changed flight 7 hours I wouldn't have gotten to my hotel until a day later. I had to rebook with another airline. Still not sure they will return fare. Used Webjet will never use again!!"
Cons: "delay without clear indication"
Pros: "Staff was friendly."
Cons: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."
Cons: "You lost my luggage!!!!!! Now I'm standing in a long line with other lost luggage people. Düsseldorf is not a large airport and there was ample connection time. Not the way I wanted to start my vacation. Instead of driving south now I'll be waiting at the airport all day On the flight the seat in front of me folded back all the way to my head! How does that happen?"
Cons: "Really old plane, nasty food and rude flight attendants."
Cons: "They could offer some coffee."
Pros: "Check in easy."
Cons: "Two hour weather delay Impossible European connection (which I somehow made) No luggage (it didn't make connection)"
Cons: "90 minute delay on a 110 minute flight!"
Cons: "staff was nice, lost my luggage, and it was 8 hours late, i paid 2x to leave earlier, and got in later than the cheapest flight"
Cons: "The plane never arrive on time, Talked with customer service and was told that I can carry 60 pound of luggage and when I arrived with 59 pound luggage to check in I had to pay overweight. The flight was late again so I missed the connection flight."
Pros: "Check-in was great both coming and going."
Cons: "Food was easily the worst I've ever had. Staff were courteous but not friendly on board. Boarding in Rome was a free for all. Seats were extremely cramped. Bathrooms were not kept clean. The coup de grace, probably not Alitalia's fault, but JFK"s , we sat on the terminal after we landed for 45 minutes waiting for a place to park the plane."
Pros: "The crew was very friendly and efficient."
Cons: "Paid for upgrade comfort seats. Did not get them on the outbound flight ROM-TLV. They could not explain why we did get the seats and have not paid back the 80€ for the 2 seats. Had to fight for the comfort seats TLV-ROM. DO NOT LIKE ALITALIA!"
Cons: "Individual in airport had us wait in line ONE HOUR TO GET CHECKED IN; he should be fired ; flight was fine"
Pros: "Love the friendly crew and the great food and service"
Pros: "The experience was as good as one can expect a quick flight to be."
Cons: "There was some issue with checking in, there was a massive line and over an hour wait just for less than an hour flight.. there was zero communications as to what was happening and there were no staff attending priority queues"
Airlines flying from Nice to Louisiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nice to Louisiana
Masks required on board, masks provided on flights from Nice to Louisiana
Social distancing seating
Middle seats unavailable to book on flights from Nice to Louisiana
Testing for antibodies, testing for symptoms for flights from Nice to Louisiana
Waiving of change fees. Search flexible flights from Nice to Louisiana