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Trash. Sat on the runway for 40 mins…missed connecting flight because of it now I’m stuck. Thanks…a whole fkn lot.

One day, I do so hope for a gluten free snack! Seems like with the rest of the world FINALLY figuring out what gluten free is, American Airlines would too. Fingers crossed!!

The flight was delayed multiple times, again no fault of American but again the extra cost, for everything makes it feel like a cheap airline! Especially when flights are outrageously expensive already

Pitch was very small. Knees were on the seat back in front of me.

Cancelled and rebooked twice in one day with a drop in seat class. Not good at all.

First, to be fair, the flight was on time and the trip through the air was relatively smooth. But the flight was full, and they were checking carryons. As this process went on, the crew got increasingly rude and overbearing. During the drink service, a young girl (maybe 9) who had gotten up to use the lavatory got stuck behind the cart. At some point, she started feeling fearful and overwhelmed. Passengers noticed this and asked the crew to let her return to her seat. They refused. Then she started crying, and they still refused to move the cart forward to let her sit. The poor girl was trying to be brave and compose herself. The crew handled the situation terribly and with zero grace or decency. That episode, to me, encapsulates AA’s attitude toward its passengers. Disgraceful. The plane itself was cramped and miserable, as usual. There was zero inflight media or entertainment, other than the lane and borderline inappropriate jokes the steward made during the safety briefing. Then, of course, it took the better part of an hour for the checked bags to show up at the carousel. AA is no better than the el cheapo airlines these days and a far, far cry from its former self.

Same problems with delays in Dallas. This was weather related and due to the incoming flight being delayed. This was the flight that was delayed due to a missing flashlight which turned out not to be missing.

It was okay. I opted to pay for an upgrade to an exit row, but this might’ve been the worst exit row experience I’ve ever had. - The fold out table was janky and didn’t fold out properly. - The seats felt squished together as I was the aisle seat in the group of three, but the guy in the middle felt like he was constantly leaning on me. - Everyone who walked by brushed up against me, or knocked my entertainment screen, to include the food and drink carts. Didn’t get one apology or excuse me. - The community flight tracker screen was right in front of me and was sooooooo bright I could barely catch any sleep on my 13hr flight from Seoul to DFW. Not the best experience at all…

Airlines changed our originally booked flights. Our luggage was completely damaged.

Departure more than an hour later. Conexion/waiting time at the airport was more than 7 hours :(

Many issues arose with the plane and after 3 hours of delays, we had to return to the London airport as the plane was unfit to cross the ocean. It was highly concerning that this aircraft was in operation with so many problems.

You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.

Everything was excellent except I could not check in online. The app kept denying me. So I checked in at the airport and the person was super polite and helpful. Very nice all around.

Friendly crew members. Food was so-so, below average. However, ice cream add a little touch and made a difference.

The flight attendants serving the food is really bad on this party flight. He is a bald guy and was very rude.

Boarding was relatively smooth considering we were in Group 7. This was not a full flight so it went a little quicker than expected. We were on a 787 which is a wonderful plane, it felt like we had a little more legroom flying economy. The auto-dimming windows were a pretty cool feature. The flight crew were amazing, very attentive and they served a ton of food, snacks and drinks. I was surprised at how much we got. The flight went smoothly and we had no issues. I would fly overseas on AA/British Airways again.

Appreciate free wine and entertainment plus good meals. Also leg room

Positive boarding experience, easy access to seat with plenty of luggage space

Another 2 hours delay because of the plane computer issues, British Airways

There was no wifi on board this route, and the seat power supply didn't work on the whole row of seats I was in, so I had to charge my phone and laptop in the galley. Other than that it was a very comfortable and enjoyable flight!