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Top 5 airlines serving from Nigeria to Massachusetts
Scores according to KAYAK customer reviews
Pros: "Crew was amazing"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Cons: "More refreshments"
Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Pros: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Cons: "The food. Hire a chef that knows how to make the food palatable."
Cons: "just did not like the baggage policy for carry on"
Cons: "I didn’t like the spicy food"
Pros: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Pros: "Good movie selection, very friendly crew"
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "The crew were nice and cautious"
Pros: "It was on time."
Cons: "The food sucked."
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Cons: "Horrible customer service."
Pros: "On time. food were good in general."
Cons: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "The crew was always present. The food was good too."
Cons: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Cons: "Food is not fresh, very uncomfortable seats and very little leg room."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Cons: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Pros: "Every thing"
Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Cons: "Food could have been better. Dessert was disappointing, more choice could have been good."
Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"
Cons: "no one came to help even after asking for assistance"
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Cons: "The layover was too long"
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pros: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Pros: "The ICE entertainment"
Cons: "The leg room is a bit small"
Pros: "Everyone was nice"
Cons: "No complaints"
Pros: "Aircrafts are new and good"
Cons: "The ground staff needs to be more co-ordial and friendly. Am not sure how they are hired but they appear very rude and dry throwing instructions. I travel a lot and in many airlines and whatever the case, staff members of other airlines smile, tell issues if any, suggest solutions and work on it. Emirates staff, it seems, does not know how to talk or smile."
Cons: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Pros: "Crew was awesome trying to make me everyone that was in the same area with baby crying as comfortable as possible."
Cons: "Baby cried for 8 hrs out of a 13hr flight it was horrible."
Cons: "My check in luggage was torn. The handle was ripped off from one side. :("
Cons: "Could not get comfortable and (while it doesn't reflect on the airline) all the screaming children I could have done without"
Cons: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Pros: "All the Emirates hype is true! What a great experience even when traveling as a passenger assistant!"
Cons: "Baggage took close to 2 hours to get to baggage claim on return trip"
Cons: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Cons: "I liked everything"
Pros: "In flight crew were nice."
Cons: "Had requested for wheel chair assistance but was denied saying everyone was " too busy". When the passenger stated she cannot go without help, the flight attendant helped her out and to a bus. She almost fell while getting on to the bus. Assistance was requested because of her poor eye sight on the left eye and issues with mobility because of that. Although I'm glad nothing bad happened, denial of assistance and making her feel concerned and speak for herself for someone to help could have been avoided if Emirates could keep their promised support. Very disappointed."
Pros: "The crew were friendly."
Cons: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Pros: "The variety of movies available on ICE"
Cons: "I hated the food. Emirates assumed everyone in Nigeria eats Eba which is absolutely wrong. The hostesses were not friendly as well."
Cons: "I had an infant travelling with me and they gave a bassinet. When it was in use I was not able to use ICE on the flight because the way it was setup on my seat."
Pros: "The crew on board is always friendly and helpful. One of the toilets was quite big compared to most others."
Cons: "The food options are always more limited when you are seated near the back."
Pros: "Their wheel chair assistance was the best. They took care of my parents really well. Above all they were very welcoming and considerate towards their needs."
Pros: "Food and alcohol was plentiful especially after a long flight"
Cons: "The 777 is a bit cramped compared to A-380"
Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Both flights were amazing the service in both were excellent they also cared for our feet with the token of sock to Rest our feet from Dubai to Boston the crews hostess exclusive to work with clients good staff"
Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Pros: "Crew very professional. Fare for flight very reasonable."
Cons: "Had 90 minutes fr connection, 30 min delay so 1 hr left. Had to walk walk and walk for nearly 1 hr to barely make it. Airport is TERRIBLE in terms of going from gate to gate- loong walks with no moving walkways. Train is a joke covering very short distance. Once arrived in Boston, took 1hr before luggage started unloading, and then to find out our 4 bags didn't come at all. Staff on ground not courteous, wouldn't send bags to home town in Raleigh. Had to wait till afternoon to get the bags and then fly to final destination. Entertainment system very bad, audio/video stop and go, stop and go- really terrible (though notice some people's screens were working fine)."
Pros: "Service and crew were lovely and gracious. Food was good. Some items were delicious, like the vegetarian entrees. Bread, pizza was not so good. Entertainment system is amazing."
Cons: "First set of headphones I unwrapped were dirty. Luckily was able to obtain another set."
Pros: "Food and entertainment seemed a bit upscale."
Cons: "Young air hostesses with a bit of attitude. Wouldn't talk, just shake their heads in a weird way, to ask about what I wanted to drink or eat. None of my luggage made it."
Pros: "Please Refund my ticket"
Cons: "Lost baggage. It had important stuff"
Pros: "EXCELLENT QUICK SERVICE. CREW WERE FRIENDLY & ALWAYS SMILING. KEEP IT UP."
Pros: "The service, the crew, the airline interior, the food, in short everything."
Cons: "I just don't like the fact that at dubai from LOS, we landed on the termac and was transported on a bus shuttle on a long drive while we were all standing in the bus. Everybody was already from the long flight. Now for us to be packed up in a bus for such a lenghty bus ride, while standing, is so messsed up."
Pros: "on time and proice"
Cons: "food and seat"
Pros: "I like Emirates, and it was the first time that I flew Jet Blue. Jet Blue staff is friendly and helpful."
Cons: "Doesn't seem to me that Emirates and Jet Blue are aligned. JetBlue does not recognize what my status is with Emirates, the layover was long without a lounge, you can not select your seat on Jet Blue through Emirates (this is a huge irritation!), you can't check in online through Emirates for the Jet Blue return trip, and the seat selection for Jet Blue was awful."
Pros: "This airline is a dream."
Pros: "Boarding and space were great because I paid extra for it."
Cons: "One attendant seemed to be in training. Or perhaps she should've been. Everyone needs to learn but it doesn't boost your confidence in a flying experience when the crew member making the announcements keeps getting things jumbled."
Pros: "After a tiring 14 hr stop over in Dubai, I boarded my flight to Boston from Dubai at around 3 in the morning. I don't know when I fell asleep because I did not even wake up for the takeoff. The crew let me be and when I did wake up 5 hrs later they provided me with something to eat because I had missed the meal served earlier. The even closed my window shade as not to have the early morning sun disturb me. I call that great service."
Pros: "was jet blue and average"
Pros: "The entertainment was outstanding and the boarding was quick. The flight attendants were helpful to those who didn't know how to find their row due to either a first time flyer, couldn't read or whatever else they did work fast to help them find their seat. I liked how they took care of giving things to the children to play with or color before taking off. Some of the flight attendants were engaging and smiled, most of them though didn't look happy to be working. I understand how long the flight is but while at work one must always keep smiling and be professional."
Cons: "Bathroom was dirty, out of paper, I cleaned the paper all around the sink, etc. There was garbage on the floors in the hallway that staff walked over. A few of the crew were excellent, others never smiled, just were in their own world, garbage was not picked up often enough. Perhaps someone could come with a garbage bag and instead of zooming by and missing half the people who have garbage actually take a moment to look at each person in the row to see if they have stuff to contribute to the trash bag. On two occasions I had my hands full and the girl walked right by me. The pizza that was served was cold and not very tasty. I am sure if it was hot it would have ben much better."
Pros: "best thing about this airline is their staff I hope they keep this excellent service standard"
Cons: "I didn't like that the upgrade to business class was more than $3k one way. The business class was not even flat bed. If you are going to charge that type of fee at least match what other airlines offer!"
Pros: "Emirates attendants were courteous."
Cons: "Three toilets were closed because of problems right from the start. So the entire flight of approximately 13-14 hours was inconvenient."
Cons: "The 777 seat was so uncomfortable"
Pros: "Live entertainment experience - thanks to that I didn't miss my favorite Saturday game Delicious food and flight entertainment was expectedly awesome also love the timing on food serving which perfectly matched my sleep schedule."
Pros: "When I arrived in Boston a wheel chair was there to meet me and it took me all the way through customs and luggage to a taxi!!! I paid a handsome tip I was soooo happy!!!"
Cons: "I didn't like that I had such a hard time getting to my flight in Dubai! Sincerely, Kay grace Kaligrace2@gmail.com"
Pros: "Everything is a lesson to other airlines. Awesome flying by emirates."
Cons: "No complaints"
Pros: "I liked how they had pizza bagels those were delicious, I liked how the crew felt with a medical emergencie mid flight over the Atlantic. Entertainment was good but the devices are very slow to use"
Cons: "I didn't like how slow the crew was to pick up the trash but I also understand they had a bunch of things they were dealing with on the flight so it was acceptable I didn't like how when there are open seats in business and first class I can't upgrade or take that space so we don't have to be cramed back in economy"
Pros: "كانت رحلة رائعة مع طاقم ملاحي محترف في خدماتهم المتواصلة وابتساماتهم الدائمة طوال الرحلة حتي وداعهم بابتسامة الا انني عندما وصلت الي مطار دبي قادما من السعودية ذهبت الي مو'ظف اسمه رياض لاستخراج البوردينج باس لرحلة المواصلة الي بوسطن فلم يعطيني وقال لي اطلع اليفوقدلاستخراج البوردينج باس وذهبت اليدالذابق الاعلي فقالو نحن لا نستخرج البوردينج باس من هنا ارجع تحت ورجعت ولم اجده ووجدت موظفه اخري قامت بخدمتي عليداكمل وجه واعطتني البوردينج باس مثل هذا الموظفدكاندسيتسبب في فقداني للمقعد بسبب اهماله امل ان ينظر لذلك بعين الاعتبار ووفقا لما تمليه قواعددخدمة الركاب حايدلا يتسبب فيدالاساءة لشركة عملاقة في مجال الطيران شاكرا لكم جهودكم ومتمنيا لكم مزيدا من التقدم والازدهار لكم خالص تحياتي الشريف /احمد السدمي"
Pros: "Likes the comfort, food was ok However I did not like that my luggage was not transferred to my destination"
Pros: "The service."
Pros: "Received an upgrade to business class. Excellent service and accommodation."
Cons: "seats too small and airplane too hot. It took a full day for my body to recover from aches and muscle cramps."
Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."
Cons: "long lay over"
Pros: "One sign had row 27> The other sign had 28 >"
Cons: "Mass confusion resulting in slow boarding."
Pros: "Excellent food excellent services"
Cons: "Not prompt and boarding wasn’t great .."
Cons: "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
Pros: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Cons: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Cons: "Excellent service"
Pros: "The crew. The movies"
Cons: "Uncomfortable seating. Lack of ventilation at window seat. Some food mediocre."
Pros: "The crew, the food and all the amenities including the entertainment"
Cons: "Security at boarding resulted in delays and overcrowding of the area with long lines"
Pros: "Large set of movie choices to pick from."
Cons: "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
Pros: "The food, the hotel vouchers, the staff, the plane. I love everything about Turkish Airways"
Pros: "I am not a picky person to me every thing was great taking into consideration that you cant satisfy every one."
Cons: "Not every one can follow the speed of the way you announce things, remember your flight take people from different continents in the world Also not having some where to sit while waiting for the information of which gate to go it is very challenging. The AC was almost killing the older people not me but the older lady sat next to me complained all the time but it didn't work. I know it is the challenge difficult to solve however you can give them some advise. Find a private space to talk with sick people because some people might not be comfortable to talk in front of every one."
Cons: "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
Pros: "Great staff. Very hepful when I needed to switch seats."
Cons: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
Pros: "Cabin crew was courteous though they couldn't fix the issues."
Cons: "My seat would not recline. Some mechanical problem. Only beef meals were available, no chicken."
Pros: "the food . the warm facecloth, and the attendants were very helpful the slippers and mask were a nice touch similar to japan air"
Cons: "the video on both 9 hour flights had problems. on the way to turkey it didn't work at all on the way back one of the movies took over the screen it thought it was displaying the whole movie but other than the progress meter there was nothing on the screen and you couldn t turn it off , hence no video for 2 1/2 hours not so good"
Pros: "Excellent food. Excellent service. Very friendly people."
Cons: "Seating was a little cramped... Like all airlines today."
Cons: "Frequent announcements"
Pros: "Great service, on time, helpful crew"
Cons: "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
Pros: "Nice service! The crew was nice and food"
Cons: "I loved everything"
Pros: "Good food, very helpful crew, lots of entertainment, chargers, etc. Overall very good experience for the price, and I will definitely fly with them again in the future."
Cons: "Rows of seats on A330 were very close together. It was barely OK for me, at 5'4" but would be very rough for anybody much taller."
Cons: "As said above"
Pros: "friendly crew excellent service good food"
Pros: "Very accommodating staff."
Cons: "Temperature was up and down. Seats were small."
Pros: "Turkish Airlines is the best. Great food. An entertainment system that is really in a class of its own, especially on this flight -- large, crisp screens with lots to watch. Wonderful service. Great prices. I'll be back!"
Cons: "Canceled flight without notification, rude customer service."
Pros: "Turkish Airlines is very comfortable and they go above and beyond to make their meals and flight experience wonderful!"
Pros: "On time departure and arrival, staff want out of their way to make the flight enjoyable. The stay at Istanbul airport was a nice experience."
Cons: "They lost half the bags on the plane, including mine, so there was a huge line to make lost baggage claims. Turkish Airlines pretty much runs ataturk airport ist. So they should make sure the Wifi there works. Which it never seems to."
Cons: "Turkish airlines has the most influence over Ataturk airport(IST). Thats why I hold them partially responsible for the WiFi not working at the airport. Taxi-ing of the aircraft at Ataturk was un-smooth. Often times the engines were blasting to get the aircraft moving again."
Pros: "good food, good service, comfortable large selection of personal entertainment personal toiletries friendly service usb ports on every seat"
Cons: "movies kept freezing or skipping even after restarting computers. slow boarding/gate security check in Istanbul caused significant delay"
Pros: "HD screens, blockbuster movies, good food, additional snacks, comfortable seats.It's like a fresh air after the other big airlines, especially the food and service!"
Cons: "I understand that an airline can’t control the weather, but they can be prepared for it. We arrived hours late and found chaos. Conflicting information from staff. Lines lasting HOURS, verging on mob behavior, some passengers shouting and crying. One very good agent got us into civilized lines, but it was still awful. Later that night, we found our second flight HAD taken off, despite every single airline and airport staffer insisting that all flights were cancelled. We could have been home for New Year’s Eve instead of stuck in an airport. The next day, we still got mixed signals about how to check in. Then we found we had been given seats rows apart, despite being one booking. To be honest, we haven’t even taken this flight yet. Our rebooked flight on the following day is hours late and we’re waiting for it now. But I already know enough to post that I will never fly Turkish Airlines again."
Pros: "I had a migraine attack and needed to vomit several times. The crew was amazing and tried to help me in any possible way, unbelievable. Extremely grateful to the flight attendants who helped me so much."
Pros: "I was impressed. It’s like ANA run by native New Yorkers - newish planes, really good food (including chefs running around in white uniforms with the tall hats!), solid in-flight entertainment, and no nickel-and-diming on drinks, but the staff can be cold. I would definitely fly again, especially if the alternatives are United or American."
Cons: "Turkish Airlines' hub airport, Ataturk International in Istanbul, is a chaotic, surly mess. Part of this relates to the fact that it is simply too small for the volume of traffic it handles, but I also believe airport management deserves some blame. Problems include: * Most arriving Turkish Airlines flights empty out on the tarmac, and then you are bussed to the terminal, adding at least 20 minutes to the process. Some departing flights to North America also require bussing from a distant gate. * Rescreening is inconsistent - once it was some guy standing by a door giving a cursory glance to passports of transfer passengers. Another time, hundreds of people going through a full laptops-out-of-bags-take-off-your-belts xray procedure. * Signage is terrible. Arrows pointing where to go are insufficient (such as exiting the international terminal from the transfer area) and most gates do not automatically show the next flight scheduled to depart. * Gates are shown on the main displays only 2 hours in advance max, and even then seem to change — I saw several people miss their flights for this reason. * Not enough toilets in the terminal and lounges. * Airport staff and concessions workers are surly. I would like to stress that Turkish Airlines (the dominant carrier at Ataturk) is actually pretty good when it comes to the flights themselves. But the airport experience really brings down the brand, in my opinion. My advice to those who have a long layover: Spend $25-$40 dollars to hang out in one of the paid lounges, which have more space, free food, Wi-Fi, etc. You need an oasis in a place like Ataturk."
Pros: "The seats were very small. Luckily I had no one sitting next to me."
Pros: "Courtesy of crew and excellent service"
Cons: "not much variety of movies"
Pros: "Amazing food: large meals, fresh Orange juice, homemade lemonade,"
Cons: "The entertainment system was very old, the picture was not clear at all, grainy and colours were washes out. The touch screen barely reacted, but at least there was a large variety of travel shows to watch, and at least one movie I did watch."
Pros: "Food is the best ever on a airplane."
Cons: "I liked everything about flight. Food"
Pros: "Service and food were great, and a friendly crew, and tickets were affordable!"
Cons: "We went on a trip to Berlin via Istanbul, everything was awesome except that the plane between Berlin and Istanbul on the way back was not equipped with TV entertainment."
Pros: "Crew and boarding good. Entertainment was ok... personal entertainment devices are good, but the movies (aside from Godfather) were not a quality selection. Recommend a few more outstanding classics and lesser new releases."
Cons: "There were way too many babies on this flight, including two in my row of four middle seats. Please keep in mind that the best flight experience for your passengers involves no babies on a plane, and work towards this goal. Especially 10 hour flights. The food and drink on Turkish Air are usually excellent. We had one meal that was only rice and peppers.. I was unusually disappointed."
Pros: "Nice clean new plane, professional, friendly flight attendants, nice amenities."
Cons: "Boarding process was chaotic, gate did not have adequate seating, seats on plane were a bit cramped."
Pros: "Being this was a last minute business trip, I felt that the overall experience was positive."
Pros: "I slept through much of the flight. Probably the only way I could have survived this flight without getting abgry. Boarding was more organized than previous flight."
Cons: "The crew was unbelievably rude. They were rude and racist.Differential treatment for Indian and other passengers (read white people) was meted and was very obvious. The crew seemed to be serving just white people. There was an attitude problem with almost all the staff. The crew needs an urgent lesson in hospitality. Food: Our menu options were some chicken and beef items. The crew served me some food without telling me what it was. As I was about to eat I realized that i was about to eat beef. I am a Hindu, I don't eat beef. I wasn't upset the crew served me beef. I am upset with what happened next. When I called her back to tell her I don't eat beef her response was "We don't have anything else " and she moved on. She never offered/served anything else. Not even a sandwich. And I was left hungry for the rest of my 10 hour flight. The 2nd meal that was served was vegetarian I assume buy I wasn't sure because the crew never told me. For most parts I was not offered anything to drink and I had to ask the crew for drinks. I travel internationally from the US every month. I go to India at least 4 times a year. However I have never been this badly treated by any airlines.Turkish airlines staff are racist which is really insane considering they are running international flights. If you don't want to serve Indians and other non-whites you should not operate out of these countries. We have plenty of other options. This was my first time travelling Turkish Airlines and there is no doubt in my mind that it will be the last."
Pros: "Great service and food. We were able to spread out and relax since there were empty seats nearby on return flight."
Cons: "The length of layovers - we had a 5 hour wait in Istanbul before the connection to Rome. The wait area was very uncomfortable and chaotic - so no way to relax after an overnight flight from USA."
Cons: "I ORDERED A WHEEL CHAIR FOR MOTHER. THERE WAS NO WHEEL CHAIR. I HAD TO GO TO SOS OFFICE A LONG DISTANCE AWAY TO GET HELP."
Pros: "food crew service drinks movie selection"
Cons: "Seat Size-width TV Touch Screen is hard to punch Seat Room- Forward-Backward"
Pros: "see the above"
Cons: "see the above"
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Pros: "That we landed safely."
Cons: "Seats were cramped and both the aircraft and service on the London to Lagos routes were mediocre. Service on the U.S. legs was definitely better than that on the Europe to Africa route."
Pros: "Exceptional attentive staff! Frequently checked on you to see if you needed anything. Trans-Atlantic service is amazing."
Cons: "Liked everything but could have a better classic movie choice."
Pros: "Good leg room, decent film selection, more than enough attention from flight crew."
Cons: "It's airplane food so my expectations are not very high, but the vegetarian option that I had seemed especially bland."
Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."
Pros: "Food was excellent"
Cons: "seats were cramped, insufficient leg room"
Pros: "Boarding was good and flight was on time. Crew were polite and attentive. Food was okay too."
Cons: "No leg room and as usual I had an uncomfortable 6 hours with my legs jammed against the seat in front. Having spent $900 on the flights I am not going to pay another $81 for the 'upgrade'. Also, even as a slim person, the seats are crammed together so we all knock elbows and I am disappointed that all the airlines continue to reduce space. Arrival at Logan, Boston was a nightmare...2 hours to get through passport control, customs and baggage pick up. Don't fly into Boston at 9pm Saturday night! I flew outbound with AerLingus and the leg room was better so I will look to fly with them next time."
Pros: "Did reasonably well for a large flight. Crew is courteous."
Cons: "The check-in ground crew does not appear knowledgeable nor cared for the details. We are a party of 5 with US and Canadian passports and Green cards which understandably the check-in process is not "standard." They should be more alert of the situation and help us along with the check-in process more appropriately instead of directly some of us one way and others another way and when pressed, they gave very unsatisfactory answers."
Cons: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Pros: "Once I was actually at a boarding person to be checked in, the process was quick"
Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Pros: "Crew friendly."
Cons: "And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant."
Pros: "...you informed. We will send you an email every 10 minutes letting you know your flight will be delayed by 20minutes....then 50...then back to 20...then 70.....down again to 20...."
Cons: "See above"
Cons: "Have been sick for 5 days from plane sickness/vertigo. The turbulence was awful."
Cons: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Pros: "Food was good, various choices. Red wine was delightful. Entering the airplane was organized. Entertainment choices were excellent. Terminals were nice and clean. My wife had a stuffy nose and the crew provided nasal spray and later checked on her. Flight was delayed at Heathrow but the pilot kept us up to date. Overall Excellent experience."
Cons: "Power Plugs stations at Heathrow Terminal 5 were not working."
Pros: "The crew, they were very friendly and responsive when my seat equipment was found broken"
Cons: "My seat equipment was broken so there was no film for a long flight."
Pros: "Great modern plane with plenty of room. Food was great and loved the free wine."
Cons: "Boarding could have been done more efficiently."
Pros: "Everything was good on this flight. The staff were excellent, very professional, and were very helpful. When they heard about our plight at LHR Term. 5 when connecting to this flight, they were very considerate and offered to send in a report (still waiting for the result of this, no contact yet 6 days later). Again, the luggage space and lie-flat seats (Club World) and meals (except my gluten-free meal) were very good, as was entertainment and cleanliness of the plane and lavs. This flight was supposed to be delayed by two hours, but in the end, they managed to take off at the originally scheduled time. More good news: the flight was smooth and arrived on time and most importantly, safely. Luggage arrived quickly and in good condition on the carousel. BA is really good!"
Cons: "Lavs: Lavs were clean, which is always good, but there was no red/green availability lights on this aircraft, those would be helpful."
Pros: "Friendly staff, helpful boarding, and on time arrival."
Cons: "Seats were uncomfortable (787) and the entertainment system shutoff for no reason during the flight."
Pros: "This was a very empty flight. I heard there were around 150 open seats. It gave me nearly the entire back of the plan. The staff was attentive and friendly. The plane had a good selection of movies. The meal was pretty good for economy and the drinks were available whenever I wanted them. It was easy getting on board and deplaning in Boston. Good experience!"
Cons: "The plane (747) was a bit old, so the entertainment screens are quite dated. The comfort was good, but just a LITTLE more room in economy would have been great if the flight had been full."
Pros: "Everything was great during the flight."
Cons: "Immigration in Boston took 1+ hour standing in line and get through."
Pros: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Cons: "The seats could not have been any narrower. Vegetarian meal was ok."
Pros: "best crew ive had flying in quite a long time"
Pros: "The attitude of the staff to help"
Cons: "In london it took 3 hours to rebook. They rebooked me to JFK onward LGA to BOS the next day. The flight to JFK landed 9:30 PM as scheduled. Poor slot management lead to 2 hours on the Tarmac. 11:30 PM flight is taxied to another terminal. No BA customer service here. BA baggage service takes 2.5 hours to write a hotel voucher. Left Airport and reached Hotel at 3 AM. It took a further 1 hour for the Hotel to verify the vouchers. Finally hotel room at 4:15 AM"
Pros: "The staff was very friendly and helpful. The timing and amount of meal/snacks was more than sufficient. The dinner was pretty tasty!"
Cons: "Nothing out of place as far as I could tell."
Pros: "I love Itsu restaurant in Heathrow. Healthy, ready and cheap! Get the Heathrow card & get points (although they take 7days to post!) There are also good shoe sales in the airport at christmas season."
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h from even taking off, so they knew and could plan on coordinating the delay. yet, they didn't even delay the Heathrow-Boston flight 5minutes (surprised it kept its spot in the supposed heavy fog for take off). One thing that made matters worse on each way was that Heathrow has a mandatory security check in the middle of a flight connection even if you don't go out of the airport and don't want to check England. This wastes a lot of time in transfers, prevents people from carrying liquids they might have acquired, and makes tired passengers wait in line for another 1h or more, and get themselves in those machines, which is very frowned upon to opt-out of. I like the food on BA in general - good quality meat without tendons or too much fat, and overall nicely cooked. However their strength is in Indian food, and they should limit English food to 1 token per tray (mince pie ok, but the bitter coleslaw was inedible and sometimes we just need direction as I am just realizing now what the cotted curd was for: the minced pie). Not a horrible experience, but with 5h20 arrival delay, you'd think they'd offer me more than $6 for lunch! Finally, I hated having to wait in a random place until 1h before my flight and then dropping everything I was doing to run to my gate last minute."
Cons: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."
Pros: "Crew is extraordinary kind and pleasant."
Cons: "Very little room, small seats"
Pros: "Upgraded entertainment system"
Cons: "Online check in and seat selection did not work in the 24 hour advance window. I phoned BA a few different times during this interval and they were unable to assist-- they were seeing the same software error."
Cons: "There was a bed bug in the airplane blanket. We brought it to the attention of the flight attendant who got rid of the blanket, but not before I had been bitten quite a bit. Fortunately I think we caught it before my clothes became infested."
Pros: "The crew members were all courteous and helpful. It wasn't too cold. The journey back to Boston was not too crowded so that it was possible to relax."
Cons: "The food was absolutely atrocious. There was not one thing that was even remotely edible. Even the bread was cold and hard. It was abominable, as it always is, in my experience on BA. Even worse than American Airlines and that is really saying something. If there had been some crackers or nuts or cheese, or something like pretzels, it would have been nice. The effect is that British Airways looks stingy and upholds Britain's old and actually outdated reputation of being absolutely terrible at food. The entertainment was not working on the seat that I was sitting in, except for some awfully old TV programs from a million years ago. I tried to listen to the music but it was terrible quality. On the seat next to me the entertainment was available but very difficult to navigate and the screen was snowy/blurry. The reading light was positioned so that it was very uncomfortable to read by it."
Cons: "We need more space!! You know that, we know that , everyone knows that"
Pros: "The seat belts have chewing gum all over and it was gross"
Pros: "Food was excellent for an airline, free wine doesn't hurt. Crew was polite."
Cons: "Very cramped seating, seats and blankets looked dated (read: kind of gross)."
Pros: "The flight was on time."
Cons: "Cabin was very hot upon boarding. AC was not working. It was 2 hours into the flight before it was vaguely comfortable. The entertainment system also had problems starting up - about 90 minutes into the flight before it worked."
Cons: "TV didn't work for 3 hous and it was SO HOT that many of us passages resorted to fanning ourselves with covers torn from the front of the in-flight magazine. All this for $1000. British Air, NEVER AGAIN!!!!!!"
Pros: "The best service from Boston to London"
Cons: "electrical outlets at seats would be useful"
Pros: "Experience at Heathrow was much better outbound. Short waits smooth check in. Boarding was easy despite 30 minute delay"
Cons: "no complisnts"
Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."
Pros: "The crew was very nice! Honestly the best part of the flight, which is obviously very important!"
Cons: "The flight ended up being delayed over 3 hours, which was obviously not ideal. When we finally got on the plane, the AC wasn't working at all so it was extremely uncomfortable for over and hour I'd say - I felt like I was going to pass out while we were waiting to actually take off. The in flight entertainment system didn't work very well at all - I started a movie 4 different times because it kept shutting off, and the fast forward feature didn't work at all... Then the option to play movies went away entirely. Food was very average... Didn't even eat all of mine."
Pros: "The return portion of my flight was on a 747 aircraft--what a difference in the seats and legroom from the newer 777 that they mostly use on this run. Much more comfortable"
Cons: "I always go for the chicken and then regret it--Ive got to start ordering the pasta. This time the chicken was OK but the flight over the chicken was very strange !!"
Pros: "On time flights. Friendly crew. Good food. Great check in process online - best I've come across so far."
Cons: "Boarding was not done by seat row - long lines as a result."
Pros: "Pleasant trip and food was good- fact you even served food was a pleasant surprise"
Pros: "Attentive crew, they asked person in front of me to bring their seat upright so I could eat my meal properly -- that was a first for me! When chicken option ran out, they offered me the business class beef option."
Cons: "Absolutely no room at all -- we were packed in like sardines in the coach section. Window cover was broken so could not raise it to look out (across my fellow passenger)."
Pros: "Thank you BA for the upgrade! Service was excellent"
Pros: "Happy I made the connection with less than an hour time"
Cons: "The food is not good"
Pros: "Entertainment System was very good, crew communicated what was going on well, and it turned out to be a pleasant flight."
Cons: "Seat 39D had a fixed full aisle arm rest resulting in even less legroom. Only 1 toilet at back of plane - more people waiting for a single toilet, expecting more.. (I didn't use the ones at the front of the cabin) if the toilets get any smaller I doubt I'll be able to get in and use it. As I was near the back of the cabin, no choice of meal available when they got to me, given Pasta which I wont eat. Bread rolls were good."
Pros: "I booked on BA but flew Iberia. The crew were friendly. The food was better than many airlines I have flown."
Cons: "My screen quite working half way through the flight a continually reset after that. Water was only offered 1 time between meals."
Pros: "Yes, the crew were nice and amazing"
Cons: "Serve warm food not cold"
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Pros: "Large space"
Cons: "They know better than me"
Cons: "Food must be better"
Cons: "Airport Addis Ababa is chaos."
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "Land crew attention was polite and nice"
Cons: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Cons: "USB connection was not working from my seat"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"
Cons: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."
Cons: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Pros: "Liked the peaceful plane ride and room"
Cons: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Cons: "Airport facilities at Adis Ababa"
Pros: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Cons: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Pros: "Flight attendants were helpful and attentive."
Cons: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Pros: "gud space"
Cons: "Should be aware of the destination in terms of offering meals. very pathetic."
Cons: "Rude Staff"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "The flight attendants."
Cons: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."
Pros: "On time"
Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Cons: "flight got delayed"
Pros: "On time."
Cons: "Dirty bathrooms, mediocre entertainment."
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Cons: "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."
Pros: "I need a refund what do I do for a credit?"
Cons: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "Flight was smooth"
Pros: "Boarding and the programmatically were fine."
Cons: "It was a middle of the night flight and everyone was sleeping. The lights seem to come on every hour."
Pros: "Friendly team."
Pros: "Apt to time"
Cons: "I was very cold cos i forgot my jacket. I requested for blanket from different attendants but they never gave me one. They would respond ok but never got back to me. One told me they were looking for blankets and will get me one when found. They were all so busy with food matters. To my utmost surprise after several hours when they were done with food matters blankets began floating around in their numbers. I was really really sad"
Pros: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Cons: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."
Pros: "The guy I was sitting next to."
Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Pros: "It's very nice flying with them. I will again fly with them"
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "Flight was delayed over two hours, because of shortage of aviation fule causing delay in fuelling aircraft"
Pros: "Clean plane, prompt departure and warm meals"
Cons: "Rowdy chech in and boarding process"
Cons: "Ethiopian Airlines was very difficult trying to contact and reschedule our flight. Will never book with them again."
Pros: "flight left on time otherwise nothing noteworthy outstanding to mention"
Cons: "- poor food (as usual) - no inflight entertainment (as usual) - no priority boarding"