Find cheap flights from Norfolk to New Mexico

Find cheap flights from Norfolk to New Mexico

Search hundreds of travel sites at once for deals on flights to New Mexico

Round-trip
Economy
Norfolk (ORF)
New Mexico
Wed 4/14
Wed 4/21
Any month
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Good to know

Low season

AprilBest time to beat the crowds with an average 4% drop in price.

High season

NovemberMost popular time to fly with an average 8% increase in price.

Average price round-trip

$703(avg. price over the last 2 weeks)

Good deal round-trip

$280or less

Good deal one-way

$214or less

Top tips for finding cheap flights to New Mexico

  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be November and December. The cheapest month to fly to New Mexico is August.
  • Morning departure is around 21% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking New Mexico flights

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Top 5 airlines serving Norfolk to New Mexico

Scores according to KAYAK customer reviews

8.3
Alaska Airlines
Overall score based on 29,316 reviews
8.5
Boarding
8.3
Comfort
8.8
Crew
7.9
Entertainment
7.9
Food
Airline reviews

Pros: "Crew was good"
Cons: "Food options would have been nice"

Pros: "Friendly, courteous, efficient flight attendant."
Cons: "I would have liked a TV screen on the back of the seat. I didn’t see a place to plug in head phones. It was fine though, since I slept and read most of the trip."

Pros: "Quick boarding"
Cons: "More seat room"

Pros: "25 minutes early! Amazing."

Pros: "Great very happy"
Cons: "All ok"

Pros: "The crew was friendly and well trained"
Cons: "Delayed, due to smoke conditions"

Pros: "Clean airplane. Great Alaska Airline app for managing flight."

Pros: "Hand luggage wasn’t fussed over"
Cons: "Most seats didn’t recline properly. Wireless/entetaimebt and charging weren’t working."

Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."

Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."

Pros: "Free booze"
Cons: "No power ports"

Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"

Pros: "Not a lot"
Cons: "The crew was rude, they weren’t helpful. And they were talking bad about another customer infront if other customers"

Pros: "Flight was good. Attendance were attentive."
Cons: "Food expensive, movies not user friendly"

Pros: "Your airline gave us drinks and NO snacks on a almost 5 hour flight. The food I had to purchase was horrible."
Cons: "No peanuts, pretzels or biscuit cookies. Horrible experience with the food I purchased. Won’t fly Alaska again. 30 of us flew and were not impressed."

Pros: "Roomy seats, friendly staff."
Cons: "Not permitted to use both bathrooms (one on front reserved for first class only)."

Pros: "Love Alaska airline!"

Pros: "Boarding was in time"
Cons: "Food wasn’t good most of it has pork and ham. Even the sandwiches has ham"

Pros: "Everything!"
Cons: "Nothing"

Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."

Cons: "The flight was 4 hours late-when I got to the gate they announced they didn't know where the plane was coming from San Jose. Later they said it hadn't left. They gave us vouchers for dinner which I appreciated."

Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."

Pros: "Alaska staff customer service"

Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."

Cons: "I called and wanted exchange my flight purchase for a credit for another flight as I had gone into the hospital the day before and received a doctors note regarding an infection of the ear and I was instructed by my physician to be weary of flying immediately and I have the note from my physician to provide if necessary. After speaking with multiple people they said they do not have a medical clause and I could not get my money back or even a credit to reschedule a flight."

Pros: "Super flight attendant"

Pros: "Very helpful and accommodating for my broken hip."

Pros: "This was our first time on Alaska Airlines. We flew nonstop from Orlando to Portland. Staff and crew were excellent! We arrived early and our bags were already on the carousel by the time we got to baggage claim!"
Cons: "At Orlando (MCO), there was no line for baggage drop off for passengers who had already checked in online or at a kiosk. The line was the same whether you had already checked in or not, which seems to defeat the purpose of checking in before getting in line."

Cons: "I liked about everything and I will be useing Alaska air line forever"

Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"

Pros: "It got me to my destination"

Pros: "We didn't crash."
Cons: "Cheap seats, food, everything we mediocre..."

Pros: "On time departure, smooth flight, best service."
Cons: "Could use more air conditioning as leather seats tend 5o get hot."

Pros: "Left 5 min early and got in 40 min early!"

Pros: "Good service"
Cons: "Small plane"

Pros: "Service was professional and accommodating"
Cons: "Nothing"

Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."

Pros: "Free ear plugs"
Cons: "Somebody broke one of the toilet and it squealed and made all kinds of noise for 3 hours of the flight. They tried to fix it but it couldn't be fixed so we were tortured for 3 hours and the younger woman rolled her eyes at that woman and was making faces about the lady that broke the toilet. I mean we were all annoyed and she broke it because her kid had a diaper issue but I thought it was kind of unprofessional."

Pros: "I loved the extra room for feet. And the size of the overhead storage I loved the chocolate treat And the cheery steward chatter on the overhead speaker Best flight experience in many moons Looking forward to next Alaska experience"
Cons: "My seat 12 A. Had no window"

Cons: "We had a 4 hour delay, with a departure time being pushed back 4 times. Ground personnel was informed of the shifting departure times long after the passengers knew because of electronic notifications. At a 1:45 am arrival most passengers had to spend the remaining night at the airport. The captain had the audacity to wish us a pleasant "evening" in Portland. No compensation was offered other than a $12 food voucher given at 8 PM when most passengers had eaten and which could not be used in a coffee and snack shop. The $12 did not cover a full meal at a restaurant that accepted the voucher."

Pros: "Alaska Air put us up in a hotel and gave us food vouchers."

Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"

Pros: "Offering price"
Cons: "Real price. Ridiculous after carry-on and other fees"

Pros: "Wonderful seat and attendants."

Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."

Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."

Pros: "Alaska was fantastic through this nightmare of a trip. They went above and beyond to try and help get us ticketed, bags retrieved when our connecting flight on a different airline was suddenly changed... to 2hrs earlier. Flight itself was great. No issues. No delays. Infact we landed 20mins earlier than expected."

Pros: "The service"

Pros: "We arrived earlier than scheduled"
Cons: "No snacks by the time they got to us. Last seats by the bathroom."

Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."

Pros: "Timeliness"
Cons: "Seating"

Cons: "Provide earphones or headphones"

Cons: "They need to make more leg room in ALL planes"

Pros: "Crew was great"
Cons: "All was great"

Cons: "5 hours late!!!!!! Delta sucks"

Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."

Pros: "We actually did not fly this route. We bought a car and drove home!"

Cons: "More leg room."

Pros: "Yummy snack! Funny crew member who acknowledged seats in landing position are uncomfortable. Sing songy welcoming voices :)"
Cons: "Aww. The movie I wanted to watch wouldn’t play.."

Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."

Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."

Pros: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."

Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."

Cons: "Ac not working properly. Hot."

Pros: "Courteous flight attendants"
Cons: "Nothing"

Pros: "Friendly crew and on time flight"
Cons: "N/A"

Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."

Pros: "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
Cons: "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."

Cons: "There was nothing I didn’t like."

Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Nada"

Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"

Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."

Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"

Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."

Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."

Pros: "Training on delta app usage and being hospitable to injured customers"
Cons: "Timing and not providing accurate information; Phillip at Las Vegas airport was unaware of how to purchase and pay for a checkin bag via the delta app. I️ didn’t have a working card and then realized by the time I️ needed to check in that it was too late. 8 hours later I’m on a red eye flight for a guaranteed seat bc of being put on stand bye. I️ stay in Vegas for 1 night and my ankle swells the next morning and I’m unable to move my legs. Sent to the hospital and have been in Vegas since 11/20"

Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."

Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."

Pros: "Crew was great, helped us board fast after a delayed arrival and to avoid needing a crew change (FAA Regs)."
Cons: "Plane was a D-90? The plane was very loud with vibration noise at very high decibels during the whole flight. Because of the extended flight (3 1/2 hours in the air) due to a storm system, they should have offered more food to travelers."

Pros: "Ease of flight"
Cons: "N/A"

Cons: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"

Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."

Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""

Pros: "Short flight with great views"
Cons: "I was not asked to check my bag, but there was no space for it so I had to take it back off after everyone boarded. No drink or food. Ground crew forgot to get bags at end of fliggt for those of us who checked at the gate. Had to wait quite a while."

Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."

Cons: "Boarding wasn't very prompt, but went smoothly once it began."

Pros: "Nice courteous cabin staff."
Cons: "See comment above"

Pros: "Free tv"

Pros: "I always have a great experience on Delta! Thank you"

Pros: "Service in the flight !!"

Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."

Pros: "This time the tea was nice and hot!"

Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."

Pros: "I like the new equipment on ATL - ABQ in first class, comfortable with good new video. Salmon dinner was quite good as well."

Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"

Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."

Pros: "Same as Boston to Minneapolis."
Cons: "Nothing."

Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."

Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."

Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."

Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."

Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."

Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."

Pros: "Crew was nice"
Cons: "Could not connect to wifi."

Pros: "Nothing"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."

Pros: "It was on time!"

Pros: "I was able to sleep through the flight comfortably."

Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."

Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"

Cons: "Cramped seating and illogical boarding process"

Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"

Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."

Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."

Cons: "Better customer service, better customer experience, no delays"

Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"

Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"

Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"

Cons: "Took over an hour to get baggage."

Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"

Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."

Pros: "The plane was late but from that point everything was fine."
Cons: "Nothing"

Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."

Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Cons: "Everything"

Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."

Pros: "Entertainment options."
Cons: "This new low life category where you cannot even pay to be treated like a human."

Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."

Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."

Pros: "Nice leg room"
Cons: "Doors closed early for my 6:28am flight. I couldn't fly until 1:18pm. Crew says that doors close 10 minutes before flight. The doors on the 1:18pm flight stayed open well after 1:18pm. The flight was then delayed until 1:50pm."

Pros: "Everything was fine"
Cons: "The trip was good"

Cons: "3 to 4 hour early flight should have chargers on the plane."

Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"

Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."

Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."

Pros: "The crew were very kind and helpful, going above what was needed!"

Pros: "Efficient, fast boarding and quick departure."
Cons: "Leg room was minimal. I am tall."

Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."

Pros: "Service"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"

Cons: "Too many delays"

Pros: "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
Cons: "Although the food was better on my trip back to NY from Rome, it was not the best."

Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."

Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"

Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."

Pros: "Good food & movies."

Pros: "Excellent service and very friendly; thanks!"

Cons: "There was no entertainment option available in the plane we flew in."

Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."

Pros: "The crew was nice and came by often."
Cons: "There was a dog on the 10 hour flight, I thought United Airlines had an 8 hour limit. The dog barked throughout the flight, so obviously it was a pet not a service animal. UA needs to enforce its own policy."

Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."

Pros: "The stewardess was very attentive"
Cons: "We waited about 20 min to take off and ended up coming in 30 min. late"

Pros: "Crew was friendly, professional, and communicative."

Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"

Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."

Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."

Pros: "Great boarding and friendly service"
Cons: "Nothing to report"

Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."

Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."

Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."

Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"

Pros: "The check in process"
Cons: "See above"

Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"

Pros: "Clean newer plane. Nice staff. Smooth flight. Flight was on time"
Cons: "Tsa frisk"

Cons: "The flight was delayed 2 hours"

Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"

Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"

Pros: "No problems with connections or staff who wheeled me from place to place."

Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"

Cons: "Flight delayed. Missed my 2nd flight. Stuck overnight at airport. Vacation ruined"

Cons: "Something was wrong with the plane and I miss work"

Pros: "Nothig"
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."

Cons: "Near 5 hour delay at departure airport with very poor communication."

Pros: "The space and entertainment was good"

Cons: "2 hrs delay"

Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."

Pros: "I slept the entire time."

Pros: "Nothing."
Cons: "Missed my connecting flight from Newark to Ft. Lauderdale due to a 30 minute weather delay, and then an hour long delay imposed by Newark Airport due to air traffic volume. I had to sleep (barely due to all of the nighttime maintenance going on) on the damn floor by my standby gate because I couldn't afford a hotel and United refused to pay for one."

Pros: "Leg room and a snack was provided. Also, the entertainment options were top notch except that you had to use your own device."

Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."

Pros: "The crew was pleasant."
Cons: "Delayed for an excessive amount of time before the flight was finally Cancelled. Got stuck waiting for over 7hrs before the flight was eventually cancelled. Barley made it home in time for my grandfather's funeral as a result."

Pros: "Free wifi, snack was yummy"

Cons: "Food,crew could be better"

Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"

Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"

Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"

Cons: "A two hour and 10' flight became a three hour wait, then we boarded only to have to de-plane now because mechanical issues. Then walk to the other end of the terminal and re-board yet a second time. Total time at the airport and travel time for this short flight is: 8 hours"

Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."

Pros: "Onboard entertainment options were great."
Cons: "United terminal gate crew at Norfolk International was horrible."

Pros: "All flights on time. Always I used the same apps for my tickets!!"

Cons: "Flight was cancelled"

Pros: "Nothing"
Cons: "I don't think it's fair that you don't any money back of you cancel your plane ticket. It shouldn't matter what type of ticket it was. You should at least be allowed a voucher for the amount of the ticket at a later date. Even if it's a percentage off, you should be allowed something. How is it that you can buy a car worth thousands, and be allowed to return it under the Lemon Law. When a company called can make billions of dollars doing this, it's just taking advantage of the little people."

Pros: "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."

Pros: "wheelchair and cart to get to my plane because of a knee injury"

Pros: "Norfolk is always good and professional"

Pros: "Everything"

Pros: "Nothing"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."

Cons: "Our flight had a "mechanical delay" which drug on for several hours (every 30 min there would be another 30 min delay). This eventually meant we would miss our connection to Munich and had to be rescheduled to the following day. The next day we had another round of "mechanical delays" and just barely made the connection."

Pros: "Absolutely nothing. Worst customer service my 15 month old daughter and I have ever experienced. United airlines does not care about us one bit. They put my daughters safety at risk with such lack of compassion. Caused such unbelievable stress and chaos. I will continue to tell everyone I know how horrible this was. No one will want to fly United after they hear what my daughter and I were put thru."
Cons: "everything"

Pros: "On time not crowded"
Cons: "Beverage service"

Pros: "I thought everything and everyone were great!"

Cons: "Getting off the plane my stroller wasn’t there. Then I was directed to 3 different places before I could find it near the baggage area. The reason I had the stroller... to help me Navigate an airport with little children. Totally defeated the purpose. Never again frontier. You all suck"

Pros: "Simple and more affordable"
Cons: "To know if water had to be purchased or if it was free."

Pros: "Clean plane. Smooth flight."
Cons: "Nothing"

Cons: "Overall experience."

Pros: "Crew was friendly, the plane looked to be newer nice and clean amd flight waa on time"
Cons: "The one "personal" bag policy is insane! I was caught off guard and had to pay for a small carry $50 @ the counter before boarding. If I were aware I could've paid in advance for a lower price and brought a large suit case. Thank God it was a short, 2 hour, flighr because it was not a comfortable seating, it was VERY crammed! AND snack and/or drinks during flight are not complimentary. It was really hard to understanding the crew member giving the emergency instructions over the PA, had a very strong accent."

Pros: "Nothing"
Cons: "Delayed, unexplained turbulence, one work toilet, strange staff..."

Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."

Pros: "Direct flight, timely boarding and departure, friendly crew"
Cons: "No free beverage service, seat backs didn't recline"

Pros: "Quick flight"
Cons: "Seats were uncomfortable and lap trays were small; all beverages cost money to purchase"

Cons: "Never fly. Never send a messange by phone or email."

Cons: "Expensive food and beverage"

Pros: "The whole plane was sick of how uncomfortable the seats where they did not lay back they where hard the tables could not even hold r drinks I will never fly again after my return trip him and I’ll make sure no one else uses them this was the most uncomfortable flight I’ve ever had and my longest flight 5 hours the whole plane was not happy then they want to charge a arm in leg for every single thing this is sad"

Cons: "Uncomfortable seating,my neck and my back hurts"

Cons: "Very uncomfortable trip. By the time I was done paying for baggage and a seat cus I don’t want to sit in the middle I could have bought a more expensive flight"

Pros: "The onboard crew was great. Very attentive and personable"
Cons: "I had to wait an hour in line just to check a bag (I was charged $45 to do so) I was charged another $20 just to select a seat with frontier.. our flight was also very delayed, and we received little communication from the airline about it. Seats were uncomfortable and close together, and no amenities are included with your flight. I understand you get what you pay for, but I doubt I’ll be flying frontier anytime soon."

Cons: "Frontier fraudulently bumped us off our connection at Dulles and rebooked us on a connection 4 hours later. On arriving at Denver we found that the Frontier flight that we were originally booked on was still on the ground and had been held back. Frontier gate agent Sonia for the SLC flight was extremely rude. Lodged a complaint with the manager Rema who was not helpful either. Had to go through Security and rechecking in of baggage all over again, not to mention the time that we were robbed of."

Pros: "The plane was new and very clean"
Cons: "This was the final leg of my return from Athens, Greece ....... a short 3.5 hour flight that turned into a nearly 4 hour delay arriving home at 3:40am and in with patients at work at 8am. Also when asked for a soft drink, I paid for this? Shouldn’t a simple soft drink be some courtesy after such a delay? Just thinking out loud from past experiences I’ve had with my travels"

Pros: "Left on time, orderly boarding, arrived ahead of time."
Cons: "No meal service."

Cons: "5 hr delayed"

Pros: "Cheap"
Cons: "Fees fees Fees! Zero entertainment! Seats don't even lean back."

Pros: "The staff was wonderful."
Cons: "Couldn't sit in our seats and was moved for a young lady who got the whole row to herself. I had a guest who had never flown, so a window seat was exciting. Unfortunately he was not able to experience that."

Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."

Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"

Pros: "Easy"
Cons: "Prices change quickly"

Pros: "Could they add more customer service reps at bag drop? Or have separate area for those who prepaid bags just to drop their bags?"

Pros: "Crew was nice. Plane was bad. Charge you for everything. Never again."
Cons: "Why is this airline even on your site?"

Cons: "Boarding - I watched people get denied seating even though they had already been sold tickets/bags cost $40 to check, carry on was $45 Crew - crew was quite unhelpful and seemed uninterested Comfort - seats were terrible and the tray table was about the size of a small book (quite pathetic) Food - charged $3 for a soda on a 4 hour flight Entertainment - entertainment? There weren't any options for that."

Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"

Cons: "Unexpectedly had to pay for our luggage and pay to pick our seats....not cool!"

Pros: "Nothing"
Cons: "The fact that our flight was 3 hours delayed and no one at the airport or frontier bothered to tell us. The gate was changed at the last min. Seats are horribly uncomfortable. Don't have an option to recline not happy with frontier at all. Will never use them again."

Cons: "The flight was delayed over 3 hours while we waited for a pilot to show up. There is a charge for everything including water or switching to a vacant seat after take-off. An elderly woman became dehydrated and nearly collapsed during the flight. She was moved to the seat next to me where there was an entire empty row. I spent the last 30 minutes of my flight trying to assist her. I am a medical professional and am certain that she was dehydrated. The seats do not recline."

Pros: "Crew was friendly"
Cons: "- They charge you extra for any tiny bit (seats, bags, ...). Makes the flight much more expense than what they tell you initially. - Seats are very uncomfortable and only have a tiny table - Unless you buy drinks, we only got water once during a +4 hours flight. - Flight took considerably longer than scheduled."

Pros: "I liked the process of my ticket, at first. The flight attendants were kind."
Cons: "I didn't like that theyou had not been serviced by provisioning before we departed from Denver. There was plenty of time to service the aircraft and to not provision it is beyond me. The prices for food and beverage were high and to add tax on after the fact is a joke. To pay for your seat AFTER you had purchased your ticket was another surprise. Im honestly surprised I was not charged to use the restroom."

Cons: "Operational failure by Frontier made the flight late and chaotic."

Pros: "The seats are comfortable but do not recline. The flight was okay. The flight personal were upbeat and friendly."
Cons: "We didn't like the extra charges for our carry-on and water/snacks."

Cons: "Bsit-and-switch with the fees for any carryon or checked bag and my layover was 7,5 hours after a post-purchase itinerary change; it was originally 2.5 hourts."

Pros: "About the only good thing I have to say about this flight was that the pilot was good about communicating what was going on as a result of bad weather in the area of our destination."
Cons: "Overall the Frontier staff was not helpful. They had no information and didn't really seem to care. The flight attendants were doing the bare minimum. And when asked a question they were not helpful and also didn't seem to care about the comfort of the passengers. Several of the overhead lamps on this plane were out. Even though we had to wait on the plane for over an hour before departing, no drinks were offered (unless you wanted to pay for them). I think there are things that can be done to make an experience more enjoyable even when things are not great. Like offering a free soft drink to passengers as they wait etc. Being cheerful can go a long way, and we weren't getting that from this Frontier crew."

Pros: "Cheap flight"
Cons: "Extra charges for baggage"

Pros: "I was surprised at the great price, the lack of issues, and the smoothest landings ever! Will definitely book Frontier flights again. Thanks!"

Pros: "Everything was excellent"

Pros: "The crew was great and the flight was smooth"
Cons: "The seating was a bit tight"

Pros: "the low far"
Cons: "Again - the high fees for bags … then - this flight was really bad - the kid behind me (not Frontier's fault) kept banging that stupid METAL tray against my PLASTIC seat which - was pretty miserable. So - to settle my nerves rather than turn around and yell at the disinterested mom … I purchase (for $6.99) a beer - first - the brand I asked for was unavailable - then the alternate beer was WARM! - The attendant explained they were loaded onto the plane that way. So - I asked for a cup of ice to pour the beer over. Yep - $6.99 for warm beer."

Pros: "Trenton Airport is so convenient and Frontier flights are often early coming in and out of there since they are the only airline. They are small but efficient."
Cons: "The only problem is that there are limited flights in and out of Trenton so if your flight is cancelled due to bad weather or something, you generally can't get to your destination. That happened to me once. Otherwise, it's great!"

Cons: "3 HR unknown delay"

Pros: "The staff of the flight was well organized. It was not a huge crowd getting on the plane. It was great!"
Cons: "same as before"

Pros: "Nothing fue el peor de Los vuelo q he tenido en mi estancia en Estados Unidos. Muy mala compania mentirosos y fraudulentos el personal grocero y despotas"
Cons: "Son miserable q hasta el agua te cobran no entiendo por q la gente Sigue viajando con Ellos :("

Cons: "So when you buy a plane ticket and it does not include a seat and or a carry on / checked bag... what exactly am I paying for? No where when I bought this ticket (bought because it was the cheapest available) did it say I would need to purchase a seat BOTH WAYS or pay for a bag BOTH WAYS!!! Honestly, that is just ridiculous. I should have just paid more for my ticket and flew American Airline like I had originally planned because flying Frontier ended up being more than that plane ticket and several other airlines."

Pros: "Courteous crew while boarding. + My flight was on time and even arrived early. ++ The crew was very professional in their jobs, from boarding to offering drinks and snacks. Even though I declined. Always had a smile. However I think while getting off the plane they could have been a little more greatful or thankful. It was really no big deal. But she seemed a little nerved. Maybe she had a moment. We all do. Overall great flight."
Cons: "However. Padding on the seats would be appreciated. I have a bad back. Your seats were the most uncomfortable seats I've ever been in. I know there was padding. But very little. I fly about 4,times a year. Would be more app to using your airlines on a regular basis if this problem was resolved."

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COVID-19 information

Safety measures for airlines flying from Norfolk to New Mexico

Airlines flying from Norfolk to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Norfolk to New Mexico

Mandatory masks

Masks required on board, masks provided on flights from Norfolk to New Mexico

Social distancing seating

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Pre-flight testing

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