Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
Cons: "complimentary ear plugs for when there are crying children"
Pros: "The flight crew was amazing. Super considerate and very fun to talk to/be around especially on my first flight."
Cons: "Honestly, nothing! The entertainment was not necessary for such short flights and were still available. The pretzels were... well... pretzels so no complaint there. Overall great flight"
Cons: "Too freakin cold."
Pros: "The flight actually arrived ahead of schedule!"
Cons: "Stewardess very rude"
Pros: "Yes, very satisfied"
Cons: "Provide more variety of snacks"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Pros: "Was with my husband and the crew was good"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Cons: "Seats were too narrow and distance between sets is too small"
Cons: "The flight was two hours late leaving which caused me to miss my flight to Prague. The notifications about the delay and next steps for rescheduling the second flight were delayed and sent to the wrong email address."
Cons: "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Pros: "Not over crowded and friendly crew."
Pros: "But the crew was great!"
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Cons: "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
Pros: "Smooth flight with no issues at all"
Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Love the direct flights from RDU to West Coast. Wish there were more cities on the list. The flight was delayed about 45 minutes after we boarded for take off. I hate sitting on planes idling. The seats are already uncomfortable, then add more time onto that to sit. But we made up the time in the air for an on time arrival. Hmmmm?"
Cons: "For a 5 hour flight at dinner time and then the 3 hour time change, the snacks provided are not enough. You just have to remember to bring food on the plane and then risk annoying your fellow passengers with the food/dinner dining space. More checks of drinks would be nice too. Cost cutting measures, but minimal considering a packed flight and pretty high ticket price."
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "Everything was great. Comfortable seats & good service."
Cons: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Pros: "Smooth, left on time. About an hour flight."
Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
Pros: "The flight arrived on time with my luggage, and although I booked through BA, for the first time ever, they managaged to get my special meal request correct."
Cons: "I order a vegetarian meal in the hope I will get something edible. This was the worst airline food I have ever had. The plane was old so the economy class seats were larger than normal. There was, however, no in-seat entertainment. On the upside, I'm glad I didn't fly business class. Compared to the standard set by other airlines, the seats appeared to be from the 80's."
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "Flight attendants barely made eye contact and certainly didn't make us feel welcome in business class."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "Worst customer service I have ever experience"
Cons: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
Pros: "Upon leaving Raleigh, N.C. Our plane was carrying a fallen soldier and a marine who accompanied him . They announced this and gave the other passengers the opportunity to walk to an area to watch the very solemn ceremony. It was all done with respect and handled timely. The flight still left as scheduled and arrived on time. Not that this was the most important part. Even if it had caused me to miss my connecting flight, the ceremony for the fallen hero was more important."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "The flight was good , the crew was excellent ."
Cons: "The food SUCKs!! You should be able to take alittle nap without u waking up feeling like a pretzel . Should be more space between seats to stretch you legs"
I got warned not to use BA anymore and that the standards had really slipped. From check in and waiting 2 and a half hours to drop our bags off. To the miserable flight staff who didn’t want to do anything or bring drinks (anything) and god awful food (genuinely disgusting) I would never fly with BA again and would advise all other travelers to go with any other provider
Done entertainment for the kids. It's a long journey. Bring back your old aeroplane food, I used to love your cooked breakfast when we had a really early start.
Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"
Pros: "That we got home safe"
Cons: "It wasnt a BA plane! Food, staff and entertainment all not really up to scratch"
Cons: "A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !"
Pros: "The crew were very accommodating"
Cons: "The food"
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Cons: "We actually did not go directly to Marseille, but due to a delay, we missed our initial connection and had to take a flight from London to Frankfurt and then from Frankfurt to Marseille. The total trip was 24 hours long and exhausting."
Cons: "I don't like the attitude of some cabin crew."
Pros: "We made very good time. Crew members were courteous and helpful. Check in was very easy. ."
Cons: "Uncomfortable and tight seating on the 787. No room to walk around on 7 + hour trip."
Pros: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Cons: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pros: "See above, ditto."
Cons: "the seat"
Pros: "I would like a refund on my ticket"
Cons: "I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay"
Cons: "Finding out that I had to pay more for my bag."
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Cons: "Nothing. The flight was quick and boarding was easy"
Pros: "staff very considerate, decent food with several snacks in-between, would fly them again readily"
Cons: "I did nit get on time to the flight to Tel Aviv"
Pros: "Crew was very nice and helpful, even for such a short flight"
Pros: "Clean efficient on time Nice staff"
Cons: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Pros: "The crew are friendly and do help where possible."
Cons: "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"
Pros: "Boarding was smooth, aided by being one of the last to board as I was relaxing in the lounge! Boarding was started earlier than listed and complete by the boarding time, long before the flight was due to leave. Crew were polite and courteous, even going to some extra effort to get me a semblance of a meal."
Cons: "Booked this flight every last minute and didn't order a Vegan option at the time. Was flying business over lunch time so a meal was served. However there was no vegetarian option on the menu. I expected there to be a vegetarian option at least, and I would work around my dietary choice, but with no vegetarian option, this was impossible to do. In the end the crew managed to rustle up something from the Crew meal and I was able to then have snippets of meal segments that suited my requirements. How could this be prevented in the future? Make available a vegetarian choice on all meal served flights. A Meat eater can eat vegetarian at a push but not the other way around. I know if might be too much to ask to make that a Vegan option as standard, because then every one can eat it, but just putting that out there."
Cons: "Bumpy but not BA’s fault"
Pros: "The fare was super competitive and the service was top notch."
Cons: "Flew on the A380 and it was an absolute joy. The bird totally lived up to expectations and more. It was a pleasurable ordeal from booking to boarding to arrival. Best bang for a yet in long while."
Pros: "Boarding was smooth"
Cons: "Paid for seat upgrade for "twin" seats on the side. Armrest did not move up, seats were tiny, and the side storage cabin that was one of the perks of the upgraded seating was dirty. For that matter the entire plane was dirty. Food was disgusting. The entire plane was understaffed; multiple people had their call lights on at one time. It was a miserable flight."
Pros: "Entertainment System was pretty good. Food served was nice and overall I was pretty impressed with the crew.. Normally most of the European and American airlines crew has a lot of attitude and are not the friendliest of lot but this set of crew was pretty good. Seats were also not too cramped like AA or UA flights."
Pros: "The crew."
Cons: "No leg room"
Pros: "Eveything very comfortable flight. So much better than American airlines!"
Cons: "Tray table a little small and instructuins needed for all places to plug in."
Cons: "air stewardess was very rude unecessarily"
Cons: "Old plane, flight attendants boardering in rude, very poor food (!), de-plane via steps to the tarmac and at least 7 coaches at Heathrow (an aged 747, so it took nearly an hour!)"
Pros: "Quick flight."
Cons: "Flight was delayed, plane didn't take off for a long time after boarding."
Cons: "Food Accommodating bags when space is available"
Cons: "Has taken up mobility/special assistance while bookkong but didn't get any assistance after landing at London Heathrow airport. Entire transfer at Heathrow airport for catching up next flight to Phoenix, USA lot of struggle had done because of it."
Cons: "Flight was 3 hours delayed, the previous flight lost our baggage and we arrived in LAX at 11. We then missed our connecting flight from LAX to PHX. British a Airways told us that they couldn't do anything about it and we had to stay the night in the airport and get on the next flight at 6am from southwest."
Pros: "Efficient check in and boarding. And friendly staff."
Pros: "The food was great and the crew were courteous Overall the service was good"
Cons: "Boarding was a bit unorganized for world class flyers"
Pros: "The crew were pleasant and polite. Energetic, good ambassadors for BA."
Cons: "The plane was dirty. My tray table hadn't been wiped down in a long time, and the prior passenger's used flight socks had not been removed from the drawer. The pillow was laughable - - flat as a pancake. . One of the business class lavs was out of service. . This was an overused 777 desperately in need of a refurbishment. And don't get me started on the ridiculous 2-4-2 seating in business class. How does BA think it can get away with it, when competitors offer 1-2-1?"
Pros: "- Pleasant and helpful crew - clean restrooms - quick and stress-free boarding"
Cons: "- Cramped seats - A bit uncomfortably cold at times even with the blanket"
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Cons: "The plane was old, so the entertainment system was buggy. It flickered, got loud then quiet and would reset over and over again."
Pros: "Check-in, Security and passport control were all incredibly quick."
Cons: "Flight was delayed."
Pros: "Entertainment, food, drinks, service."
Pros: "The crew was excellent. We were delayed on take off, but the pilot was very courteous in letting us know that there would be a delay and why and constantly kept us updated. Upon landing, The skywalk was not functioning, and again he was very apologetic and kept us completely informed as they fix the situation.The plane was really old, and made some noises on take off that sounded scary. The pilot drove a smooth flight and we all arrived safely."
Cons: "Heathrow airport is extremely crowded and not a very fun place to wait especially for people who have sensitivity to crowds and noise. There are few places to keep your phone charged, the only stores there are extremely high priced like Tiffany's and Prada. The plane was really old, and made some noises on take off that sounded scary."
Pros: "On time departure, early arrival, very kind and solicitous flight attendants."
Pros: "Easy flight. No problems encountered."
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Cons: "Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result."
Pros: "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
Cons: "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
Pros: "Liked legroom in the emergency row and the quality of the new entertainment system."
Pros: "The crew was very friendly and professional and the seats were slightly more spacious than a typical US domestic flight, though still not comfortable. The entertainment was excellent. Many of the movies were recent releases and lots of award winners. The earbud sound was awful, but I may have just gotten a dud pair. Luckily I had brought my own. the vegan meal was surprisingly good."
Pros: "The trip was a smooth and on time."
Cons: "The lack of finesse and discretion among the crew. The food quality was poor."
Pros: "Boarding nice and efficient"
Cons: "Breakfast options a bit limited"
Pros: "Air Canadas flights were on time and run very well. Wasn't impressed with the food choices but felt that what was provided was of good quality."
Cons: "My girlfriend has a nut allergy and we asked if a particular bread contained nuts and flight attendant basically said they don't know what's in the food. I don't think that's acceptable."
Cons: "Probably not an Air Canada issue but we went to departures and were well through the process when we were told that our bag would have to be checked (which was obvious). The lady acted like it was my fault that the other person had let me through with a cart and a full sized suitcase. A second young lady was a bit more sympathetic and helpful. Thankfully we arrived at the airport well in advance."
Cons: "Stewardess seems very annoyed with flight. There was turbulence so the passengers needed to stay seated - a gentleman next to me asked for a glass of water since there was no refreshment service - the stewardess was very short with him. It’s not the passengers fault. I was surprised - usually the staff is a lot more professional than that."
Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."
Pros: "Everything is good"
Cons: "Almost no"
Cons: "Food was terrible seats are small"
Cons: "No video screens for entertainment. If you want to use in flight entertainment, you need to download the Air Canada app prior to boarding."
Pros: "on time, friendly staff"
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Pros: "After I reserved and pay for my seat on row 19 I was moved all the way to the back of the plane. I should be refunded my money"
Cons: "The temperature fluctuated like crazy. Upon entering it was fire hot. Then became ice cold then fire hot again. It felt like there was something wrong with the plane. The plane also lqasnt cleaned before we boarded. It just landed with another flight then we boarded."
Pros: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Cons: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Pros: "There was no outstanding feature to mention."
Cons: "The delay, but not a big deal."
Pros: "Everything was good with this flight - really no complaints. The staff was very friendly too!"
Cons: "Nothing - I really have nothing to complain about with this flight."
Cons: "I had a special service request and it was not honored, not sure if it was due to flight delays or just not good customer service, I was disappointed because my flight changes three times before the trip and I placed two calls to the airline prior to trip to ensure my special needs were requested and confirmed."
Pros: "On time Courteous Good service Decent business class seats"
Cons: "Bit of vibration on the front wheels on take off rough landing, similar vibrations Mediocre lounge (by United in Las Vegas airport)"
Cons: "They picked randomly who gets in the flight and who didnt"
Pros: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Cons: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Pros: "We got home but later then expected."
Cons: "Coming home late. Going thru customs took too long. No one to help with directions at Toronto Airport"
Cons: "FLIGHT DELAY FOR TOO LONG. DHANRAJ"
Cons: "Gate 91 was allocated on boarding pass. It was switched to 95 Android did not inform anyone of the 10 pax waiting at gate 91. We were informed by one of the passenger that went to figuer out how Come that only 10 pax waiting at gate 91"
Pros: "This was an economy flight for the weekend. Everything was perfect except I believe the airlines policy of charging for checked baggage is leading people to take advantage. We were delayed briefly just for people trying to get way too much carry on baggage into the overhead compartments."
Cons: "No food when they got to back row and we were starving. No apology and no alternate offers. Also my two yr old boy was about to fall asleep and every time the crew member switched on their reading light and walked away. I had to turn them off. Worst experience on an Air Canada flight."
Cons: "Entertainment system. Spacious seating for economy class."
Pros: "Prompt and courteous. The Embraer was not new, but in good shape. Entertainment was minimal - especially in comparison to the Dreamliner we flew from Europe to Toronto. The flight from Toronto to Denver was about 4 hours long, but the only included refreshments offered were sodas, water, or juice. Air Canada could do better on the food front. (Other food was available for purchase.)"
Pros: "Reasonably spacious seating in economy. Entertainment system worked and there were adequate options. Plane was clean and all facilities adequate in number and cleanliness."
Cons: "Flight attendants were not polite or helpful, sometimes rude. Food service was minimal and passengers were left hungry and thirsty for many hours (6+)."
Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."
Pros: "We got to our destination safely and on time."
Cons: "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
Pros: "The crew at boarding and in-flight was awesome, pretty good job. Food was ok."
Cons: "Airplane is uncomfortable and the fact that it was a 9 hour flight and they didn't had a tv on each seat is something that I hadn't seen before on a 3+hour flight; I had to rent a tablet for 10 CA dollar's and it didn't even had a lot of selection of movies or games, would not fly again on air Canada rogue."
Pros: "On time. Luggage arrived within minutes. Great Service."
Pros: "4 and a half hours of delay and only 10 dollars voucher to eat."
Cons: "The customer service"
Pros: "Nice travelling on a larger aircraft."
Cons: "We were late arriving in Toronto and our connecting flight was scheduled to depart 20-25 mins from landing and we still needed to get off the plane. Even though the flight staff did request that those individuals who did not have a tight connection to allow those with a tight connection to pass through more quickly - most passengers didn't cooperate. A better process needs to be put in place to ensure those whom have connections are able to meet them."
Cons: "Nothing, everything was bad. Flight were late and service was really bad. I will never fly Air Canada again!"
Pros: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Cons: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."
Cons: "Very uncomfortable seats."
Pros: "wonderful airplane fantastic crew endless options for entertainment"
Cons: "wonderful airplane fantastic crew endless options for entertainment"
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"
Cons: "We were told to check in via the electronic procedure and wait for our name to be listed on a board.. After waiting an hour and a half we were finally directed to the United counter and were able to complete the transfer and go to the gate."
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "Nice airline; no frills but didn’t need it with a short trip"
Cons: "It can always be better if other passengers wouldn’t be rude and jump up to deboard when the plane lands."
Pros: "The connecting flight was aware I was severely delayed and seemed to make sure I got through reticketing and such."
Cons: "Checking in a 2nd time after running late was a challenge."
Pros: "Not a thing"
Cons: "The flight was cancelled. We were never notified ( in fact it was still available on Kayak after it was cancelled. They had all of our contact info. No other flights on the same day. They sent 2 100 dollar vouchers we will Never use. Worst ever. Never have experienced this and will NEVER recommend"
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"
Pros: "My daughter forgot to mention I have a disability when booking flight. I went to boarding desk and they got me on flight right away!! I will fly frontier as much as possible in the future."
Cons: "Space a little tight but my flight was only 2 hours so I could live with that. Would love option of an entrainment unit on seat backs but I understand that with cheap flights it wouldn’t be cost effective for frontier. Flight delayed but that happens a lot with other airlines. Gave regular updates at desk and reason for the delay. Staff wonderful. Plane spotless"
Pros: "I was a little hesitant that I could pay under $100 for a round trip flight from Charlotte to Philadelphia. I was pleasantly surprised by the entire experience. My bags even beat me down to the bag check!"
Pros: "Frontier's flight from Charlotte to Trenton was canceled due to equipment problems. Frontier gave us a $10 meal voucher, rebooked us on another flight, and gave us a voucher for a future flight."
Cons: "The flight was scheduled to depart at 10 am but we had to wait till 2 pm before the flight was canceled. The rebooked flight took us to Newark. We then had to drive to Trenton to pick up our car."
Pros: "Smooth flight. Almost on time departure and arrived early."
Cons: "Seats are uncomfortable. Ok for short flight but I would not fly on any flight over 2 hours."
Pros: "When we were flying from phili to Charlotte they put my boyfriend's bag in the slot to see if we woyld have to pay for our carry on. His was good. Mine was a little bigger but because i had my chemo medication in it they did not charge me. When i was returning from Charlotte they charged us for both bags. I told her they didn't in phili and she said every airline does it. So maybe something should be written in ur policy. What is the sence of taking a carry on when you are going to pay $90.00 round trip. Makes no sence to me. I hope u do reply back. Other than that everything was good."
Cons: "Read the above . and now i c the reviews and everyone had the same problem. Getting charged!!!"
Pros: "I got there safely."
Cons: "The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water."
Pros: "Simple and easy loved my seats."
Cons: "No offer of beverage even water."
Pros: "Easy to check and but confusing about whether we had to go to kiosk on not."
Cons: "Had to pay for drinks and snacks"
Cons: "Absolutely terrible flight. I will never fly Fronteir again and will tell everyone I know to never fly this airline."
Pros: "Staff was Friendly and The Price was Great"
Cons: "There wasn't anything"
Pros: "Watching the plane arrive to pick us up. Once in place the pilot had to stick his head out of front window to see why they couldn't fit for the arm of disembarkment platform!"
Cons: "I was never notified of delay"
Cons: "Poor customer service. Baggage fees are ridiculous. Checking in online or by app and paying for bags doesnt save any time. You still have to wait at the counter in the airport. No bag drop. Airplane seats are uncomfortable. Waited on the tarmac for about 45 min"
Cons: "There was a lag time from when we boarded and when we departed and there was no reason given for the delay. Unfortunately we also experienced a lot of turbulence during the flight (no one's fault) but our almost two year old ended up getting sick and neither seat back pocket had any bags. Luckily the lady next to my husband had brought her own and gave them to us. We were in the back of the plane and asked for a trash bag and or napkins and they ignored us at first. My husband and I tried to stay positive and laughed pretty much the whole time because these things happen. The crew didn't help us until decent (about 20 minutes later) and seemed upset that some got on the floor as they were complaining that they would need to use a special cleaning agent. Our son was such a trooper and wasn't fussy or crying. His stomach just couldn't handle the turbulence. The only positive about our flight we're the wonderful passengers sitting around us!"
Cons: "They don't tell you ahead of time that they will charge you for a CARRYON. Not even a complementary beverage!!"
Pros: "Nothing at all."
Cons: "The outbound flight was delayed only three hours. The return flight was delayed three hours, after which we boarded and waited. After another hour we taxied to the runway and returned. I am grateful we did not take off with a defunct left-engine. We taxied back to the airport and de-planed--but only after being instructed not to talk to the other passengers. (Really.) The flight was not cancelled, even when the plane was towed to the hangar. Finally, after six hours, Frontier offered a refund--as they had no interest in placing us on another airline that was going to the same destination. I rented a car and drove from Charlotte to Philadelphia to retrieve my own car from the airport so I could arrive home 15 hours after my scheduled arrival. Frontier couldn't care less. NEVER again."
Cons: "We had to pay for another ticket to fly home. I few United airlines home. So I put out more money for my trip and missed another day of work."
Cons: "Seats were very uncomfortable they didn't even recline on top of they charge you for every single thing."
Pros: "They were friendly and assisting. Boarding was smooth."
Cons: "Super uncomfortable after 3 hours"
Cons: "We waited a hour for people who were late. Then we didn't have a gate when we got to DIA because we were so late. Ended up being 2hrs late due to late comers. Not very considerate for those who were on time."
Pros: "The seats are very uncomfortable. Less leg room than any other airline. Can always guarantee a delay, gate change without notice, or sitting on the tarmac for hours."
Cons: "Flight was cancelled. I was not notified until after I arrived at the airport. The only alternative they provided was flying to my destination 5 days later. Their phone line has a 2 hour wait so I am still waiting to find out if I have a refund for my flight. Not worth the cheap flight."
Pros: "Free water"
Cons: "breakfast menu"
Pros: "Frontier got me there on time even with a late departure"
Cons: "The seats were uncomfortable, crowded, too many people standing in the jetway, and a petty charge for everything"
Cons: "The seats are incredibly uncomfortable, the planes were noisy in a terrifying way and I didn't even get a complimentary snack! I heard other people complaining and swearing they would never fly Frontier again. I was pressed for cash and am grateful for a cheap flight, but next time I'm flying I will spend more for comfort with another airline if I can."
Pros: "I had no problems. Our flight arrived early."
Cons: "Too many advertisements/promotions over the PA."
Cons: "Frontier didn't have the correct gate on the boarding pass and usually isn't even in the display boards. It was fine for me but anyone not airport savvy would be upset."
Cons: "We booked this flight well in advance and had confirmation for it. Imagine our dismay when we received a notification a few days before our trip that our connecting flight from Denver to Salt Lake City was changed to 10 hours later. When we arrived in Denver, we went to the customer service desk and was told that the flight we had booked didn't have any seats for us and we would have to take the later flight. No explanation. It was scheduled to leave on time, just that they had no room for us even though we had a confirmation number for that flight. I don't know if the responsibility was with Frontier airlines or our booking agency, but rest assured I will not use either one of them again."
Pros: "The crew were great and my flight was on time"
Cons: "Charged $40 for carry on bags! Also no complimentary beverages or snacks at all"
Pros: "The staff on the flight were very friendly"
Cons: "The takeoff time for the flight seemed to be delayed by people trying to fight over overhead carryon space. There isn't much the airline could do. I spoke with customer service on the phone multiple times on the flight regarding various issues. They were able to help on about half of them. Response time was extremely long and trying to get a hold of someone was nearly impossible (When through a bunch of prompts to discuss issues with a computer instead of a real person. Yes I tried pressing "0" every chance I could to be redirected)"
Cons: "I'm sorry I usually do not say anything negative but all 4 of my flights were bad. They were all late. 2 out of 4 were at the wrong gates. There were no announcements made. If I had not looked myself I would have not even knew.. The crew were rude and unfriendly. No one smiled. Over all a very unpleasant time. I will not use Frontier airlines again."
Pros: "everyone was friendly"
Cons: "it was cramped."
Cons: "Frontier has a lot of hidden fees such as having to pay to have a carry on bag and also trying to charge me for a seat when checking in online. I mean, what exactly did I pay for when I purchased my tickets? Ridiculous."
Pros: "- The quick check-in was great, I found that it was maybe one of the easiest I've had. The flight was great for the cost as well, I was happy to know that it was just what I needed."
Cons: "I didn't like that they didn't offer any snacks on the fight, not even a water or pretzels, everything costed money."
Pros: "Quick easy no hassle"
Cons: "Having to pay alacarte for everything"
Pros: "Smooth flight, on time departure."
Cons: "Paying extra for everything; eg. seats that were no better than any others, with arm rests that were like rocks; paying for coffee. The 'threat' that if yiu din't pay for seats tigether, you may be separated frim your companion. Overall, a great example of overpromising, overcharging, and underdelivering. A flight attendant whose response to my surprise at having to pay for coffee was "...I don't make the rules." Frontier should spend some coffee money on retraining attendants on customer service."
Pros: "The price"
Cons: "Everything else. Terrible seats, most uncomfortable flight ever. No complimentary beverage/snack."
Cons: "I didn't like the checking in process"
Cons: "-$40 fee for carry-ons (I am a violinist, so my violin is my carry-on, meaning I also need to bring a checked bag) -$35 fee for checked bags -non-reclinable thin plastic seats -everything on board costs money, including water -both my flight to Charlotte and back to Chicago were both delayed for the same stated reason of the airline not allocating enough time for the plane to be released from inspections after a previous international flight -no information about new projected arrival times -poor communication with waiting passengers -loud thumping and beeping noises on the plane"
Pros: "Boarding was fast and efficient"
Cons: "Too bad i didnt know it was a discount carrier...i wouldve purchased the more expensive flight where i didnt feel nickle and dimed for everything"
Cons: "Took almost 2.5 hours for us to leave the gate at Charlotte because there was a problem with the computer. The time estimates we were given were very inaccurate. Took over an hour to complete only paperwork which they said would be 30 minutes maximum."
Cons: "Initially chose based on low ticket price. When booking, low fare was unavailable and found seating was all extra except middle. At airport check-in, advised we had to pay $45 per bag for our carry ons. None of these charges are clarified during booking through Third party. Ended up spending $125 more than United Airlines flight. I will NEVER fly Frontier again!"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Pros: "Aircraft was clean.."
Cons: "Not even water offered!!"
Pros: "Flight was clean. The flight crew was nice and interactive."
Cons: "Having to pay for a window seat, cost for a carry on bag, and the seat was a bit tight (snug)."
Pros: "The price was great"
Cons: "The price was not as great once I added in $60 to check a bag both ways. Next time I'll remember this when comparing prices. Especially since you don't even get water for free."