The ticket counter in Spokane was a mess. No staff, and the one person available was not able to help with my question about crediting the flight to my Alaska mileage account. She was very confused. In Vegas, it was also very hectic with no Frontier people to ask about my boarding pass.
Cons: "WiFi was on and off the entire trip"
Pros: "Crew was fantastic!"
Cons: "Snacks other than the cookie they always offer."
Pros: "The crew member did a good helping me"
Cons: "If Alaska didn’t overbook my flight then bump me off"
Cons: "Flight delayed due to non-working APU, had to wait for another gate due to late arrival. 8:25 scheduled arrival, now at a gate at 9:54."
Pros: "The individual checking folks in at RDU was extremely positive even after the flight had been delayed for hours. The flight crew was very positive as well."
Cons: "The plane had just been cleaned so smelled strange on arrival. It would have been better had we not been delayed for hour after hour, then delayed to get to a gate even once we landed."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "Simple ways that make the atmosphere in the air a little more welcoming and friendlier."
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "I was happy it was a nonstop flight on a somewhat new and very clean plane. Plenty of leg room, though the seat almost felt narrow and the person next to me was on me the entire trip. Seat comfort was good, I prefer firmer padding on a longer trip. Attendants were attentive and quick about helping passengers but felt like they didn’t want to be there. Boarding was also fast, though slightly confusing."
Cons: "I didn’t like that after I booked my ticket Alaska moved the time to much earlier in the day and I had to take off work. There’s no built in screen; tablets are available to rent, but for the price tickets are I shouldn’t have to rent something or use up my battery. Plus having to either hold my phone/tablet the whole flight or use what little space I have on my tray to prop it up isn’t enjoyable. Also the snacks were lacking, one bag of cheese crackers was my only option for a flight over 5 hours."
Pros: "Flight was on time."
Cons: "Unremarkable customer service. Very 'blah.'"
Cons: "They can’t regulate temperatures in the front half of the plane. Don’t fly Alaska anymore."
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Staff go above and beyond to be friendly and they truly do have a serve with a smile attitude."
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "I love the service! Incredible flight attendants. On time take offs, early arrivals, so many entertainment options. Clean flight! Friendly service!"
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Flight good and luckily for passengers, not full so more space!! Bought hot meal, and was good ."
Pros: "Little bit more leg room in the Premier seats. Not sure if it was worth the extra cost though-$69...little more legroom, kinda early boarding, a teeny, tiny snack box and free alcoholic drinks (drink service wasn’t speedy so you maybe got a chance for 2)."
Cons: "It was a long flight. No fault of the airline, just a long flight. The food is ridiculously overpriced so you should plan ahead for your own meals."
Pros: "Everyone was so friendly and helpful. There was a half way blind man sitting behind us and they made sure he had everything he needed the whole flight. I wish Alaska flew everywhere because I would never fly anything else."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "Flying from the East Coast to the West Coast can be painful, but the airline provided access to free movies & TV shows. The flight attendant making the announcements was entertaining and engaging. She was a good presenter, even when giving directions. The seats were also comfortable, and we each had a charging port at our seat. It was very convenient and thoughtful."
Cons: "The free coffee flavored biscuit/cookie was not particularly tasty and a little too dry. Maybe they should consider another cookie option or offer an alternative snack."
Pros: "on time"
Cons: "I have never been on a flight where I was bumped in the leg or arm repeatedly. Passengers were constantly up and down the aisle along with the carts hawking their wares. I trussed myself up like a turkey with the seatbelt so I wasn't on the armrest so as not to get hit again. My grandson who is a lot smaller than I, tried to put his head down to sleep on the tray table. He looked so uncomfortable. I know the deal is butts in the seats, but even the seat bottom is horribly uncomfortable. These planes have become cattle buses. I put up with it because there is no choice and I can't afford first class."
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Cons: "Flight was really packed and I was traveling with a baby and ended up sitting next to a heavier person who kept bumping into me and baby. Felt very constricted and tense but the passenger was very nice. I just paid a lot for ticket."
Pros: "Over all our trip was great. We had early boarding, the flight attendants we're very helpful. They checked to see if you needed anything thru the entire trip. The food was good. Both flights were on time."
Cons: "Nothing, everything was great."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Very good service"
Cons: "They sent one of two bags on an earlier flight than we were on and we thought they had got lost"
Pros: "I got there and home safely. Relatively smooth flight both ways. Liked the fact we were on time, or even early."
Cons: "Flying in general."
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Pros: "Free texting! Friendly staff."
Cons: "Flight was very warm"
Pros: "Everyone was incredibly friendly!!"
Cons: "Screaming 2 year old. No one can control that...."
Pros: "Pilot was always keeping everyone posted about time and turbulence"
Pros: "Fairly new plane"
Cons: "The two people next to me each had a loose chihuahua. The plane was full and there was no other seat available."
Cons: "The flight was 4 hours late. I wasted an entire day sitting in the airport. You knew that the flight was late hours in advance and should have texted or emailed me to say as much. Instead, i checked in on time, and within 10 minutes we went from 'On Time' to four hours late due to equipment and crew. Very inconsiderate and unappreciated to your customer. The flight should have been free after such an inconsiderate gesture on your part. Instead, you send me a gift certificate that obligates me to spend more money with you in order to redeem it, and then within a certain period of time. If I have choice in the future, I'll lean toward a different airline than yours. You clearly do not value my time nor my business."
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "They suspect the tail of the plane scraped the ground on take off. We hit severe turbulence just after take off that cause the plane to lose cabin pressure. We were routed right back to RDU. After a check of systems we were put back on the plane."
Cons: "There was not much of a vote of confidence that getting back in the plane was a good idea but just the best option at the time! They could have communicated better and more professionally."
Pros: "Crew on flight was good. We left late but made up the time in flight."
Cons: "We purchased 2 one way tickets and were given confirmation of purchase. When we arrived at airport to check in we were told we were on standby only. If we could not get on the flight then the soonest we could fly out was 48+ hrs away, arriving in Seattle at 2 AM on Monday morning. we had no one available to pick us up, we live 1 hr away from airport. After many announcements and many incentives offered 2 young ladies did give up their seats and we could get on. The flight went well but we were extremely upset with the promise of confirmation and the obvious overbooking. It probably is what many airlines do but not good customer service was given to us. We often fly Alaska but this was a bad experience."
Cons: "All legs of my trip from San Jose to Seattle to Philadelphia and back were all delayed; so much so that on the trip to Philadelphia, I had to be rebooked on Delta; and on the trip back to Seattle, I almost missed my flight due to a 50 minute delay on the runway waiting. I found out that "officially", the plane was "on time" because the plane closed the doors on time. Also, same thing from Seattle to San Jose, we were delayed 30 minutes due to a tire that needed replacement. Again, "officially" we were on time, because the doors had closed and we were just sitting inside the plane."
Pros: "The Captain was skilled, made you feel comfortable. Kept us informed. From take off to landing all were smooth. Prefer Alaska Airline over all others."
Pros: "I've always liked Alaska, but they really blew this one!"
Cons: "Mechanical delay started as a "few minutes back to the gate", then 1 1/2 hrs sitting on plane at the gate without updates, then "get off the plane while we turn off the air", another 2 hrs without definitive info, then "we're bringing in another plan in a couple of hours", then after 5 hours of waiting, an announcement that flight is cancelled. Finally they announced a replacement flight setup for 8am, but at 4am, Alaska sent texts that the replacement flight was delayed till 1:30 pm. We finally left Palm Springs for Seattle at 2:40, 26 hours late. But the worst part of the experience was the terrible communication. A few e-mails or texts or PA announcements as the time passed would have saved about 90 passengers the frustration of waiting hours at the gate area and ticketing desk for info about options. Alaska should have been more respectful of its customers. Minimal effort was made to answer our questions."
Pros: "First off Bonnie at the boarding gate was phenomenal , She has an amazing disposition ( especially at 5:00 in the morning ) she greeted each and every customer by name and with a smile ! Our flight was delayed for 2 hours as we sat at the gate while problems were fixed . The Captain made sure he kept us informed as each problem occurred and was fixed . The rest of the flight crew remained patient and attentive , which of course kept all the customers onboard calm and patient as well . My daughter just moved to Seattle and if this is the norm for this airline I will continue to use them for my future visits ! Elizabeth"
Pros: "Comfortable seating, loved the charging port on seatbacks, kind staff."
Cons: "Could've used more options on the entertainment website, or at least shown a movie for everyone"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Cons: "They kept canceling flights even though other flights were going out of Seattle and landing in Bozeman. But the gate agents were promising that the next flight wasn't gong to be cancelled and that I was going to have a seat, so I didn't book another flight from Seattle to Bozeman on a different carrier. So I spend 3 full days waiting at the boarding gate with the gate agent saying boarding would begin in 30 minutes the whole time. Finally they just sent me back home to Oakland. I missed my last chance to see my grandfather alive. He just passed away. To add insult to injury, they they wouldn't refund the ticket because I "used" the ticket for a lovely vacation to the Seattle airport for 3 days."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Cons: "The plane could have arrived on time. Otherwise everything was fine."
Cons: "Much shorter delay. A replacement plane brought in much sooner."
Cons: "Flight crew service"
Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Cons: "The flight was delayed 5 hours with almost no reports from the desk/PA and the desk was only manned within 1/2 hour of boarding."
Pros: "Professional & on time"
Cons: "They needed to run the air conditioning more during boarding. It was hot & smelly."
Cons: "Our flight was delayed for more then 6 hrs. Jet blue said everyone will get $250 credit. I called them last week since I received nothing from them. As of today still nothing."
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "Plane was on time, clean and we arrived in NY early."
Cons: "Pls add NA Option to grade as didn’t view entertainment or have a snack."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Although it was stormy there was very little turbulence and the flight was smooth overall. The staff was great and made sure to come by fast."
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Crew was professional and nice."
Cons: "They had to check my carry on even though it was so small. Instead of checking tiny carry on, why not check larger and heavier carry one. That matter upset me because I specifically had placed everything that is fragile in that carry on because I get to take it with me so I can be careful with it and it ended up thrown with the rest of the bags."
Cons: "I appreciate the commitment to safety but it seemed odd that the entire plane was help up for almost an hour to add a quart of oil to one engine. Otherwise an excellent first experience with Jet Blue. We will be back."
Pros: "I liked that all people working for Jetblue can't wait to be of assisstance to you. All are well spoken and neat. The operation runs so smoothly. Its just a wonderful experience."
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "I liked that I was able to get the relevant information on time"
Cons: "We were not fed food!"
Pros: "The efficiency and helpful staff was just great."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "The timing"
Cons: "People were being inconsiderate towards one another and staff did not care to diffuse the situations."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Cons: "That you can't turn off the movie"
Pros: "Food was good."
Cons: "Our seat assignment. We were assigned to last two seat on isle and it was too uncomfortable. our seat leaned back very little so it was too hard to relax on a 12 hours long flight. We were exhausted. Also plane was very dirty."
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Pros: "i liked the seats and legroom"
Pros: "Plenty of legroom and I love the fact that I can check a bag for free. In fact, I had much more legroom on my Jet Blue flight than I did on my American flight from JFK to FCO!!!"
Cons: "Flight was delayed due to waiting for a crew, so we missed our connection in JFK and had to spend the night in JFK (or would've had to spend the night in RDU). Jet Blue does not help pay for hotels, even when the delay is their fault."
Pros: "Low fares. On time departures and arrivals."
Cons: "Americans today travel with hand luggage and duffels which should be in the hold as ticketed baggage. This practise delays boarding, delays disembarkation, makes the aircraft top heavy in takeoff and landing and creates 'pop open and drop' type accidents. Nothing larger than a purse should be allowed as hand carry."
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Positive crew! Comfortable seating. I wish this is the plane that took me to Colombia. Crew is attentive and you don't get no for an answer. Also the television is very nice"
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
Pros: "The boarding process was good. Other airlines should adopt the 'boarding from the back of the plane to the front' process."
Cons: "But everything else about the flight was not great. The crew was slow (though they were polite and friendly). Movie and TV show selections were not bad, but the sound quality was so terrible that it was impossible to hear the movie."
Cons: "Paid more to upgrade to even more space seating, yet no indication I would not have in-flight entertainment, a tray table and power stations in this seat. I would have kept my original seat and my money in my pocket had I known these standard amenities would be restricted."
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Pros: "With the 3 hr delay for weather, I appreciated the snack boxes and water provided at the gate."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Easy, fast, simple. Not crowded."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Pros: "On Tim and friendly"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Cons: "No complaints"
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "The flight got delayed and than it was also late"
Cons: "Be on time"
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Cons: "Delayed and baby crying and kicking behind my seat."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."
Cons: "I missed the flight because they did not allow online check in. The check in closed 45 min before the flight and I got to the airport 35 min before the flight because my first flight at LGA was cancelled and I had to spend $250 to uber yo EWR. They charged me $200 and only refunded me vouchers"
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Cons: "TV and music would be nice."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "Flight be on time"
Pros: "Two and half hour delay, they charged me 35.00 for one carry on luggage"
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Cons: "Hidden cost. Late flight. Had to take bus to the plane"
Pros: "Beginning of the fight was smooth but when we were descending the pilot did a little noise dive which was a clear blue sky and wasn’t necessary for the noise dive. And while descending he makes sharp turns left and right a few times, didn’t seem like he knew where he was going. I been on rough descents before but this pilot is not qualified."
Pros: "Customer service was great."
Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."
Pros: "I did not fly to Las Vegas... the ticket went unused."
Pros: "Flight and ticket staff very friendly and accommodating"
Cons: "Everything was perfect"
Cons: "We ran into a combination of traffic, parking, and other issues that drove us to arrive at our check-in at 7pm for a 7:40pm flight. We were not able to check-in given the 45 min rule. NO WHERE in our email did it say there was this rule nor were we prompted or told to check-in prior to our flight online. There's no suncountry app for check-in that we could find (only a visa one). We booked through priceline.The flight hadn't even started boarding and we were not allowed to check-in. We were re-booked on a flight that left two hours later, but that flight was delayed 3 hours. The whole thing essentially took one full night of paid hotel and fun in Vegas away costing us over $200 just in hotel plus we spent an extra 5 hours in an airport that didn't have a bar open past 9pm."
Pros: "I generally like sun country so I hope the feedback gets heard because you are usually my favorite airline. Notification early about flight delays we good."
Cons: "Flight 103 was supposed to be at 1:30. Delayed at 10 or 11 am to 3:08. A little in the day to have a major delay putting us into Vegas right at rush hour with higher taxi pricing and headache. Once we were at the airport the delays continued. We didn't finish boarding the plane until after 330. And then had to sit on the tarmac while they tried to squeeze us in. Then landing you could tell we were circling airport while they tried to find a spot for us to land, either that or it was a bad route because it involved a lot of sharp turns. We landed almost two hours late, which for a 48 hour Vegas trip is harsh. All we got in return was an apology. Usually other airlines will at least give you the full can of pop or something minor to off set the bigger inconvience."
Pros: "The crew was awesome, friendly and helpful."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"
Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"
Pros: "All the flight attendants were very friendly."
Cons: "No complaints."
Pros: "Flight there&home had a very nice young man/lady get me set up with ticket and boarding pass"
Cons: "Getting searched like a criminal on the way there. Young lady gave me the fast lane home. They treated me like a human being"
Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"
Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."
Cons: "I was not able to use tsa precheck as a passenger on sun country. The ticketing agent could not get the tsa precheck to print on boarding pass. I've never had this issue with any other airline."
Pros: "Sun County is consistently on time, the planes are spotless, and the crew helpful and kind."
Pros: "Flight attendants were pleasant. Flights were on time with no delays."
Pros: "The crew was great--very pleasant and attentive. Flight was smooth with an easy landing."
Cons: "At the Sun Country desk in Minneapolis they told me they couldn't check my bag all the way through to San Francisco because they didn't have an arrangement with Virgin America. I learned in Las Vegas after claiming injury checking my bag that they do have an arrangement, and that agent just didn't know about it. Kayak should never have allowed me to book a ticket where I had to re-check my bag and go through security again without a big warning, so I'm unhappy about that. Additionally, it seems like Sun Country needs to get his ducks in order regarding baggage agreements. The change in Las Vegas was stressful and involved switching terminals as well – not ideal."
Cons: "No service everything close flight suppose to leave at 8 18 its 8 20 no one is here. So what do you want me to say"
Pros: "Nice flight attendants."
Cons: "The flight was about an hour late taking off and boarding was interrupted part way through the process so there were some people sitting in the plane for all this time and some people sitting inside the airport boarding area for all this time. No explanation whatsoever was given about what was going on. The aisles on the plane were so narrow that I could just barely roll my carry-on bag down it. The head of the guy sitting in front of me was almost in my lap. I couldn't even lower my tray table all the way down to a flat position to set my beverage upon because his seat was so close to mine. When the flight was almost to its destination, we had to circle the airport for awhile because Obama was landing at this time too. We were never told of this possibility until it actually happened. Why not ? We arrived about an hour and a half later than our scheduled time. With all these inconveniences to us, absolutely nothing complimentary was given to us passengers to make up for their incompetence and how our travel plans may have been disrupted. This was a bad experience and my last with Sun Country."
Pros: "Good price on tickets"
Cons: "Wish I could have picked my seats after I made my reservations I had to go to sun countries website and figure out how to pick my seats"
Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."
Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."
Pros: "No complaints. Smooth flight, no delays."
Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"
Pros: "I enjoyed the on time flights."
Cons: "The crowding of planes and the small seats in coach. I switched to first class."
Cons: "My luggage was lost"
Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"
Pros: "On time"
Cons: "Pay for food and drinks"
Terrible, My mom and myself waited more than 3 hours in the check in line and because of AA staff negligence lost the flight, locator ZXOFZS. The bad service of the crew was incredible at the RDU airport.
First the airlines let terrorists make travel a pain and now covid has the process so crazy half the time I just stay home. What could have been better how about everything. Lack of food lack of courteously how about youm some kindness and understanding
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Passenger that sat next to me occupied part of my seat."
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "Too freakin cold."
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "The flight was delayed."
Pros: "Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie."
Cons: "First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit"
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "Great ! Next time please confirm seats before boarding"
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "The flight crew was incredibly friendly"
Cons: "Old plane with uncomfortable seats. Also, for a 10 hour flight there was only 1 new release and it was a kids movie"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "The movie selection was great!"
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "The connecting flight from Raleigh to Philly was cancelled so we missed the flight to Manchester. We booked , through Kayak, with British Air and paid extra for premium economy and the actual carrier, American, doesn’t know how to process a refund and no such seats are available on our rebooked flight 24 hours later so it has been frustrating."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "everything was on par to most travels until we got to miami."
Cons: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Pros: "Friendliness of gate staff"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Cons: "No movies or other entertainment that I could find"
Pros: "Everything went very well."
Cons: "No room between seats."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "Everything was good from boarding to communication from the crew till we got off...I've heard a lot of bad things about American but I had a good experience :)"
Cons: "Well it wasn't a big deal since it wasn't a long flight but I wish they had gave a bagel or something for breakfast but it wasn't a big deal they gave pretzels and a beverage..."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "Flight was good."
Cons: "Just getting through immigration in Miami fl."
Cons: "For an airline that has been around as long as they have, their customer service is lacking signicantly. Communication was lacking to the passengers. As far as helpful, I cannot say they I witnessed anyone being helpful or trying to make a pleasant experience. The flight attendants seemed lacking in knowledge, friendliness, consideration, or empathy."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "When it comes to travel, there is always something that can go unexpected. Is that happens to you and you come to AA counter with a positive attitude they will make sure you are satisfy with your service."