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Top 4 airlines serving from North Carolina to Caribbean
Scores according to KAYAK customer reviews
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Cons: "Plane too small to have any on board entertainment"
Pros: "Food good"
Pros: "Great service!"
Cons: "Leg room"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "The fact that I was so relaxed."
Cons: "The food"
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "El cumplimiento de vuelos"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Cons: "lost mom's glasses"
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Pros: "great boarding crew for an early morning flight."
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Cons: "My mother, Linda Thompson, has a progressive neuromuscular disorder, Dystonia. Along with this condition, stress can bring on non-epileptic seizures. My mother has had to endure one of these seizures due to the stress that this incident had put her through. As my mother's power of attorney, I am helping her vocalize this incident that she has experienced. The image below shows the spot where she was left, in the Atlanta airport, in her wheelchair. Delta airlines says they provide safe, accessible travel to all of their passengers. That includes providing an employee to transport physically disabled persons to and from their flights and to their shuttle. An employee accompanied my mother when she got off of her plane arriving in Atlanta from Charlotte. This employee was obligated to transport her where she needed to go. Due to her first flight being delayed, she missed her connecting flight in Atlanta, and had to stay the night until the connection could be made in the morning. They provided her with a voucher to a local hotel and a shuttle to that hotel. The employee who met her at the gate was obligated to help her get to that shuttle so she could get to her hotel in time. As many of us may know, Atlanta airport is one of the largest. You might need to take a train to get from one area to the next. It would be very difficult for my mother to walk that distance with her cane, and that is why she needed a wheelchair. The inconsiderate, selfish employee of whom needed to transport my mother to her destination was coming to the end of his shift. He attempted to hand my mother off to another employee at the desk while she was getting her voucher. Told her it was the end of his shift and he had to clock out. She told him, "You can't leave her here". Her statement, and the way she stated it, made my mother feel like she was a piece of luggage. She ignored it and let the employee take her on her way. She just wanted him to take her to her shuttle so that she could get to her hotel and rest. That did not happen. He strolled my mother along for a moment until they were out of site. They approached a gate, of which was empty, and he told her to wait here for an agent to come by. He left. She waited...and waited. No one ever came and assisted her. She was left like a piece of luggage in the middle of the Atlanta airport with no one around. My mother was treated like a bag that someone did not want to carry around anymore. This situation and the selfishness of that employee makes me think of who else could have been treated like this, or who else could be treated like this in the future. Help me spread this message so that something can be done about this issue. Delta has already been contacted, they do not care enough to do anything about it. I bet they will if this message gets heard by their potential future passengers."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Pros: "Staff all was good."
Cons: "More leg room"
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Cons: "Crampt space, cold cabin"
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Cons: "Seats and space"
Pros: "Crew was extremely helpful on boarding and on flight. Breezed through Passport area. Everyone went our of his/her way to answer our questions and then make suggestions."
Pros: "On time"
Cons: "Cold cabin"
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Pros: "Super smooth flight - it’s an average commuter flight - no fancy bells and whistles."
Cons: "The legroom sucked. I’m 6’1”, and my knees were up against the seat in front of me."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "But the crew was great!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Pleasant crew; clean and generally comfortable"
Cons: "Check in / baggage drop : long wait ; rather unhelpful personnel at counter."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Great crew, early boarding and early departure."
Cons: "Not every seat has electrical outlets. very few poorly spaced screens. Food is average. Seats don't reckine very far. I'm told it's worth catching the British Air flight from Philly bc the planes are better with a screen at each seat"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Pros: "Safe trip"
Cons: "I froze the entire time"
Pros: "That we at least made it to Chicago."
Cons: "That the plane coming into Raleigh from Dallas had technical problems so it made us miss our connecting flight in Chicago. I needed to be at work in Des Moines Monday morning at 8 and they bumped us to a flight from Chicago to Des Moines for 12:00 pm Monday afternoon. We had to pay $280 to rent a car and I drove all night and went straight to work without even going home to shower or get ready or anything. My 4 and a half year old son had to endure the whole thing too."
Pros: "The price"
Cons: "Never offered any of the food they were walking by with. Only 1st class got everything"
Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."
Pros: "Everything was on time, no delays."
Pros: "Everything was on time, no delays."
Pros: "The delay of 1 1/2 hours far exceeded the 30 minute flight."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Cons: "No movies, no headphones, no wet wipes. Not your fault, but i missed my connections."
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "The on flight attendants were very courteous"
Cons: "The flight was delayed and no information was available for my connection. When I went to the gate to ask about my connecting flight I was ignored. And the gate attendant behaved as though I was bothering him."
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Cons: "After an 8hr flight from Madrid to JFk you dont need an 4.5hr delay on your connection flight."
Pros: "Prior to getting in to the security area at RDU, my Mother in Law gets a pat down because she didn't have ID. (She hasn't driven in over 10 years). She kept her cool and cooperated."
Cons: "I know the TSA was just following their protocol to help make us all safer, however, one look at her would tell you she was o.k. to go thru."
Pros: "The only saving grace were the extremely helpful people at the front desk of American Airlines that worked tirelessly to get my boyfriend and I on a flight to New York for our event that night."
Cons: "I did not take this flight in the end because I got a call AS I WAS BOARDING that my flight was cancelled from Washington to New York and was advised by the American workers at the counter to not get on the flight to Washington since there were less flights to New York from there than RDU."
Pros: "The flight itself wasn't bad"
Cons: "The delays were such an inconvenience. It was unacceptable. However, the crew was great"
Cons: "That it was delayed"
Pros: "Weather delay was well-explained and crew worked hard to make everyone comfortable."
Cons: "The row in front of me and immediately across from them were occupied by five men who were rude, loud, --making sexually suggestive comments to and about the woman riding in front of them, and about the female crew members; they also made homophobic remarks directed at the male crew member. The crew ignored them though it was clear they were aware of it. Not sure what could have been done--they just made the experience uncomfortable. I also wish on such short flights the drink service was eliminated. too much hassle for such a short flight. Due to turbulence it was quickly suspended--thank god."
Pros: "Everything was on time."
Pros: "I had a hard time, the connection flight left us, the flight from Charlotte took to long and took off late."
Cons: "There were no more flights that night and had to wait till the next morning, I am hándicap and although they gave me a room in the hotel it was very hard, they took my carryon again and have to sleep like i was, very unconfortable."
Pros: "Nothing. Not even the refund compensated for the lost time and additional expenses incurred from Frontier"
Cons: "6 hour delay. Didn't board plane and still lost our bag"
Pros: "Landing was good"
Cons: "Surprise cost of carry on bags Flight attendents reguests over and over to clean areah"
Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."
Cons: "The 4hr delay that wasn't told until post check in. I was forced to rent a car and made it faster than the plane."
Pros: "Everything was perfect"
Cons: "Very uncomfortable seating"
Cons: "Charges for carry on and checked bags; not even complimentary water on board"
Pros: "The flight itself was very good as was the crew. There were no delays and we arrived a few minutes early. You couldn't ask for a cheaper flight."
Cons: "The seats were not particularly comfortable, less padded than those of other airlines and this was a new plane. There was absolutely no entertainment - no movies, music, phones, not even a magazine and hardly a place to store one. You are charged for all food and beverages. You are charged for all baggage except one small personal item as well as your choice of seating which it is wise to pick when you make your reservation. A carry on is a bit more than a checked bag."
Pros: "offered a direct flight"
Cons: "seats are very upright and hard, didn't recline at all."
Pros: "Arriving safely in Denver."
Cons: "This was a four hour flight preceded by a four hour and ten minute delay. I feel that the crew could have been a bit more accommodating when people had to use the restroom. Although the fasten seatbelt light was on for most of the flight, I feel as though the flight attendants could have escorted individuals safely to the restrooms. Also, the seats do not recline which made it pretty uncomfortable."
Cons: "Flight cancelled due to no crew? Customer service people seemed dumb and poorly trained. Supervisor still below what you would find at a normal company."
Pros: "Fares. Toll free customer service was very helpful in rescheduling my daughter's flight."
Cons: "Wheelchair service at RDU not contracted with Frontier! Rude flight attendant, making inappropriate and sarcastic announcements! Understaffed check in counter = long delay = delayed departure :("
Cons: "There was delay on the plane due to mechanical issues with cargo door not being able to close The plane was stuffy"
Cons: "Outrageous delays every time I fly this airline. Not worth my money. Ruins plans and vacations."
Pros: "The process of boarding with assigned seats is excellent."
Cons: "I don't like how Frontier nickle and dime you to death. This was my first flight with them and don't agree with the luggage rates. I rather pay the higher ticket fee."
Pros: "that they make you buy food - i hate the waste of food that people don't need or don't eat / so having people pay for whatever they want is awesome"
Cons: "paying for check-in bag"
Pros: "The price was super, plane nice , people were great"
Cons: "It was extreemly hard to check in. took several attemps for both flights. Had to repete steps and informaion already entered"
Pros: "Boarded quickly"
Cons: "Boarded quickly to sit forever. We taxied in Chicago for 30 min..."
Cons: "Charge for carry on and drinks"
Pros: "Cheap ticket"
Cons: "Paid $130 for a ticket and ended up paying an extra $150 for baggage. Backpack was too big to be considered a Personal Item so $40 for a carry-on. I had tried stuffing into one checked bag so I did not have to pay the extra $40 for a second bag (already paid $35 for the first one). I did not weigh my bag...yeah my fault. Was charged $75 at the counter for overweight fee (61 lbs while 50 lbs is the max). Just be aware of the fees. Also, water is free on flight and everything else is pay."
Cons: "Charged extra to check my bag, charged extra to select a seat, charged extra for anything other than water."
Pros: "This was my return flight and first time on Frontier, it was an effortless flight coming and going, staff were very nice and I will definitely be a frequent flyer on Frontier Airlines."
Cons: "There was nothing I didn't like the plane was clean and the staff were courteous."
Pros: "we had a sudden storm which required us to hold for over an hour before landing. Crew was very professional and pilot excellent to get us down after an hour and a half delay."
Pros: "Friendly and capable crew both ground and in air"
Cons: "Nit picky fees here and there. Carry on baggage fee? $2.00 for a can of soda?"
Cons: "This Airline is terrible. The quality of service and actual planes is not worth the "cheap" price. I won't be flying with frontier again"
Pros: "Flight attendant was nice and actual flight was smooth"
Cons: "Lots of attitude from the lady who checked my bags. Extra baggage fees are outrageous and increased from when I took off for vacation and when I was coming back."
Pros: "Little leg room. I am 5'9" and could barely clear the seat in front of me. Trays were so small they were of no use. Seats did not have the ability to recline. You could pay extra for more leg room and a reclining seat but really? Baggage fees even varied as one cost one direction and $10 more coming back."
Pros: "I'd rate it excellent if the carry on where not charged and the seat had some cushion and more leg room"
Cons: "Flight time Boarding on time and organized Arm rest is small"
Pros: "Roomy seats"
Cons: "Everything costs extra. Carry on bags, Food, drinks, and seats. Was I supposed to stand on the flight?"
Pros: "It was nonstop and I got an isle seat going."
Cons: "The seats were hard and you couldn't lean back to sleep on red eye flight."
Cons: "Plus they asked for 200$ to replacing the date of my flight back for a 210$ roundtrip ticket. Not emergency friendly"
Pros: "This was my second time flying Frontier. The first flight I felt very much little cattle. I also felt that they did everything for the dollar. This trip was very different however. Their customer service was fantastic and they were extremely accommodating, helping me move my seat closer to the restroom. (I'm 8 months pregnant!) The ground staff and the flight crew were wonderful."
Cons: "I hate that baggage is so expensive."
Pros: "Courtesy& efficiency of the crew"
Pros: "This was my first airplane flight ever. I was extremely anxious. However I don't think it could have gone better. I had a cat with me and everyone was welcoming."
Cons: "The only things I'm upset about it there were no healthy options on the menu. Even sodas like Izzie or some Bolthouse Farm/Naked juices would be nice to have for those who avoid anything processed. Fresh fruit would be good too. i was also shocked that I had to pay $80 extra for my ONE bag to fly to and fro, and that my cat had to count as my personal item so I had no choice but to pay for one. I believe we should have a free personal item and 1 free carry on."
Pros: "Awesome helpful flight attendants. My bag needed to be moved because it wouldn't fit in front of my feet and the flight attendant moved it for me."
Cons: "Had to pay for snacks so I did not get any."
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."
Pros: "The staff at the counter in Raleigh was very helpful and the flight crew was great. The lady at the counter there took extra time to help get us seats next to each other."
Cons: "It was not clearly stated that carry-on luggage would be charged $45 per item. This is an unusual policy and should have been clearly and prominently stated when purchasing the ticket. With my wife and I this added $90 to our combined ticket price and we would have flown a different airline had we known this. It seemed like a trick to get folks to pick a cheaper ticket only to make up the cost at the door what an individual would have paid for a competing ticket."
Pros: "Smooth flight, on time"
Cons: "The staff could have been friendlier"
Cons: "At no point was there any info telling us about carry on bag charges. This added a 150 unexpected expense to our trip just for carry ons. Would have chosen a different flight of I would have known. Will never fly frontier airlines again. And will tell everyone I know that is planning on traveling what a terrible experience we had with them."
Pros: "Flight was amazing! I could not tell when we took off or when we landed! Smooth Flight! Awseome flight crew!"
Cons: "I was Excited about the cost of the flight! ($375.00) However, I was very disappointed about being charged for baggage(carry on and checkin $65 one way total of $130.00) and beverages (sodas and juice). Ummm? Had I known about all the fine print I probably would have gone with a different airline atleast I would have not been caught off guard after booking the flight."
Cons: "The planes are so so uncomfortable. I would never choose frontier again unless the route was significantly better (i.e. Nonstop) than any other airlines. I would pay a lot more to avoid frontier otherwise."
Pros: "Crew = funny and helpful."
Cons: "We were on the plane for two hours before taking off, and the crew promised us a voucher that we would get in our emails, but I didn't get anything. Why didn't they check for maintenance problems before boarding everyone? And why did it take 40+ minutes for the maintenance workers to show up to fix the problem?"
Pros: "Boarding was fabulously easy."
Cons: "I did not know during booking about the carry-on fee or the seat fee (!!!! though I later learned that if you didn't select a fee for a seat they would assign you whatever was left, not that that is appealing). You had to pay for everything except water. There was no in-flight entertainment at all. Trays were tiny. I will never fly this airlines again."
Pros: "The crew's sense of humor made the mundane interesting."
Cons: "There was nothing special about the flight. It lacked any reason for me to want to fly frontier and be loyal."
Pros: "The price.. and thats it."
Cons: "Too much to mention"
Pros: "Low fare initially, but gouged by all the extra fees--carry on luggage, seat choice, even beverages weren't complimentary"
Cons: "No personal touch. All very formal and impersonal. Uncomfortable flight."
Pros: "The flight was great,being that it was my first time fying."
Cons: "The restrooms have absolutely no elbow room, nor there was not enough space for anything, especially for a three hour flight from RDU-DEN"
Pros: "The physical flight was fine"
Cons: "Where do I begin? This airline is obviously attempting to maximize their profits but so much at the expense of passengers. There is no comfort in flying in an upright position for many hours. In fact, sitting aboard this flight felt like torture. I will never if at all possible fly on this airline again. I will recommend to my friends that they pay a bit extra to fly another airline. I mean they've all cut corners but Frontier has gone the extra mile in putting profits over any decent airline accommodation. I sincerely hope you guys go out of business."
Cons: "Muy bueno el crew"
Pros: "Service, flight"
Cons: "Paid a lot for luggage at the airport in florida vs when i left Puerto Rico and i did not buy anything"
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Cons: "I had a two hours delay in Fort Lauderdale and I was with my 84 years old father. I'm thinking of not using Spirit again because it's been the third time that I use it and every time there's a delay."
Pros: "Flight was on time."
Cons: "The landing was a little brut."
Pros: "The airline gave me a full refund on my flight"
Cons: "My flight was over 5 hours and the person who checked my bag did t inform me of this. Then, after leaving the airport the flight was scheduled to leave only 1.5 hours after the original flight time."
Cons: "I had to pay $50 for luggage :("
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Double booking of seats"
Pros: "there are surprise expenses everywhere. you have to read the fine print before buying the ticket, then you wouldn't. Worst of all is their so-called $9 club which costs $60. Technically they may be right ... read the agreement. It's just no one would expect it to be extraordinarily egregious. It's very deceptive."
Cons: "No pude viajar con ellos por problemas personales y no pudieron ayudarme para no perder mi dinero y mi viaje. Era la primera vez con ellos, sabran que sera la ultima."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "You end up paying for everything separately, so at the end there is not necessarily too much savings vs other airlines with better service and entertainment. Even carry on luggage costs extra."
Cons: "I'm not going to use Spirit again. First, the boarding was too slow comparing with other lines. I pay too much from baggage when with other lines are free. And they don't give any food. All is for purchase. I pay too much for the ticket."
Pros: "Flight was on time but otherwise we felt totally ripped off at every step. They charge you even for water! I wonder when they would make the use of toilets paid too!"
Pros: "Just low fare"
Cons: "Pay for select seat, my son the traveler is military dependend and pay $55 for carrion bag, they didn't waived for be a military dependent"
Cons: "Crew food boarding check in employ not profesional"
Pros: "Colocar tv o dvd para ver peliculas o algun radio."
Cons: "That day was mayhem do to a flight cancelled to Columbia and it took over 2 hrs just to leave the luggage and when I finally got on board I had to have my carry on bag on my lap because there was no space left on top"
Pros: "Lo unico q me gusto es q atienden bn."
Cons: "Es demasiado de bien incomodo los asientos son incómodas deverian de dejar mas espacio y no cobrar por todo."
Pros: "Crew were nice. Good timing."
Cons: "It was my first time with Spirit. I was not aware that eveything has a cost. Bags, carry-on even snacks. No tv on planes. It was a "low price" ticket, but in the end I had to pay $90 for luggage. I did not like the noises of the plane. The crew im times were talking so loud I could not take a nap."
Pros: "Nice service. Nice prices. Excellent flight experience. I didn't buy food, so I can't rate that."
Cons: "The baggages fee it's expensive."
Pros: "Wheel chair service"
Cons: "Ridiculous prices. At the end even if the ticket you pay less you have to pay to much in extras, so is not cheapier!"
Cons: "Not enogh seats space, no free snacks like Jet Blue, small table...."
Pros: "Nothing, In this life you can never say "never". But God willing, I'll try my best never to fly with this airline again!!!"
Pros: "Nice counter employees. Fast counter service"
Cons: "We have to pay for everything including water and little space between seat"
Pros: "A clean plane"
Cons: "You could not used cash and no entertainment"
Cons: "It seems like a company that like to fool people."
Cons: "Everything no food,no music,no movies,no enough room etc"
Pros: "Flight on time, clean aircraft, customer services ok"
Cons: "Many hidden costs, seats unreasonably small, no drinks or snacks at all unless you buy them, disorganized. Airline appears reasonably priced, but they charge high prices for any amenity usually included in the price. They didnt have curbside at airport, adding to the long lines inside. Elderly passenger had to walk with heavy bags before getting wheelchair. Not acceptable. Website almost imposible to navigate-kept kicking me out and phone service is inefficient . Clearly, everything is set up to make traveler spend the most for any necessary convenience once they arrive at airport. Will not travel with Spirit agIn."
Cons: "I tried to check in online and the first thing I had to do was pay for my carry-on. As soon as I did I had a response that I needed further assistance from a representative and that I had to contact them. When I did, the woman told me that everything was fine. I re-check and told her the message was still showing up. She told me to try on my computer instead because the message didn't appear for her. Oh and before I told someone my problem I was transferred to the operator a couple of times. Finally I pulled out my computer an as soon as I saw the message called back extremely upset and told her that she needed to check with my confirmation number and to please not transfer me to the operator. She confirmed the problem was an error in the billing address. Worst experience for such a small problem. Crew wasn't too happy on the flight, chairs don't recline, no entertainment or drinks. You get what you pay for."
Pros: "flights were on time."
Cons: "they offer me a big space seat for a mistake they make, then change it to a regular seat."
Cons: "Baggege fees (even for carry-ons)....kayak should make note of that prior to having customers book... Not in small letters but large so we can read it.. wld have not purchased tickers if I knew this up front, no snacks or entertainment on a 3 hour flight, no leg rooms, very uncomfortable airline... People packed in like sardines"
Pros: "The pilot did a great job, outstanding, the crew was helpful. I will recommend anyone who is planning to flight somewhere to consider flying with Spirit.............."
Pros: "Yes very much"
Pros: "We flew from MCO and a week later we flew from Standford-Orlando (30 miles from Orlando), and the difference was huge. MCO lines are always bad (30 mins to an hour), in Standford we had no waiting time it all. MCO is a beautiful airport, you feel the Disney Magic al the time"
Cons: "Lines,waiting time"
Pros: "Me trataron bien"
Cons: "Que me cobraron la maleta deben de mejorar eso"
Pros: "Good neighbor friendship & my family pleasure long time from Orlando,Florida."
Cons: "No criticism crew deafer.No has opposite people ( Hispanic of Boricua)."
Cons: "Ya que no hay mas que tu asiento, que este limpio. Fue decepcionante al meter la mano en el compartimento del frente del asiento estuviera lleno de basura al igaul que sucio. El abordaje en Orlando fue rudo ya que el personal transmitía su descontento."
Pros: "The flight was on time."
Cons: "The crew was not friendly. The seats were not comfortable.."
Pros: "Smooth flight which h was the most important flight. Thanks for keeping us safe."
Cons: "My seat was taken by someone else It would be nice if beverages were free for such a long flight"
Cons: "The seatare to small for a 6 feet guy and they charge me for a carry on$65 i will not recomend itnot even forprice"
Cons: "I do not like that entails when we bought the tickets that we had to pay for everything"
Cons: "Arrived at 11 am to check in, went through security gate. We went Through terminal, I was traveling with a group that met up and we had 3 small children 1 yr old, 2yr old and 5 yr old. We stopped at 12pm at the food court and bought to go foods. Arrived at the gate at 12:16pm which was suggested. Lady at the counter at gate showed no interest in getting us in our flight. She said we were supposed to be there at least by 12: 20 , when she turned around and looked at the time she realized it was only 12:17 pm and then changed her story and said we had to be there at least by 12:10p. We explained the website said also 12:16pm. She said there's nothing she could do and argued with my sister about how it was us not being "responsible". There was a flight attendant next to her while all this was happening, (We were turned away by the lady with boarding passes for next day. SHE DID NOT ATTEMPT AT ALL TO GET US BOARDED SHE KEPT TURNING US AWAY). THE FLIGHT ATTENDANT, came running towards us at the food court where he happened to find us and told us to hurry that he was able to communicate with the pilot and he gave the ok to board. We threw our freshly purchased food in the trash and ran with out kids in our hands to the gate. As we got back to the gate area the lady called him and said no that it was too late. The flight attendant was upset and hinted to us that the lady was just being difficult. We missed the wedding we were attending and we threw away food we had just purchased. The FLIGHT DEPARTED AFTER 12:30 AND SINCE 12:16 BESIDES THE FLIGHT ATTENDANT, NO ONE TRIED NOT EVEN ONCE TO GET US BOARDED. needless to say the kids car seats were in the plane along with the checked in luggage and the car locked in a security garage til monday. We were stuck and strabded and spent an additional 85$ just to stay in a hotel near the airport. We woke up this morning in our same clothes and are here in the airport today hoping for better customer service. The most HORRIBLE SERVICE EVER."
Pros: "What I supposedly saved in ticket prices was made up in baggage fees. I had to pay $ 55 for a carry on bag??? $2 for a cup of coffee on the plans. I will Seriosly THINK before booking a Spirit flight in the future!!!"
Pros: "The crew was expecially attentive, changing my seat from row 28 to row 4 (I am disabled)"
Cons: "No food or snacks"
Pros: "Please stop sending me this.. You will not get a good review from me .. Your airline is horrible from start to end!!!!!!!!!_"