Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Cali
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Scores according to KAYAK customer reviews
Cons: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Cons: "Great flight"
Cons: "Rude crew. Dirty plane."
Pros: "The flight attendants have so much patience, it’s amazing. Because passengers are idiots."
Cons: "Do you really need to charge every person to pick their seat?"
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Cons: "Employee was slow getting to the booth to check us in along with baggage;"
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "The crew was excellent."
Cons: "Better choice of snacks"
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "staff was friendly and very attentive to my needs."
Pros: "The seats are probably the most comfy of all the flights I’ve taken. All the crew was super nice."
Cons: "On my delta app it said we’d have the TVs again but we didn’t have any this time."
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
Pros: "Crew was nice, despite multiple hoardings and time delays."
Cons: "Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou"
Pros: "The attention to detail from the crew, and the friendliness"
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "seating placement was perfect..."
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "We landed safely - crew was nice enough."
Cons: "Heard one crewmember make snarky comment about another passenger (A stranger). Had to wait on the ground for about 30 min for 6 crewmembers that “needed” to be in MN. Yeah, that was awesome with a 2 yo and 4 yo..."
Pros: "Boarding was fast and well planned. The pilot was talking to the passengers politely, was updating about the flight every time when it was turbulence. The crew is very smiling, sweet and nice. The snacks are good and fresh. Very clean airplane with a good fresh odor. Good job! You are fantastic!"
Pros: "the plane was large, we departed on time, the flightcrew was extra friendly and attentive"
Cons: "Seat were tight and the upgrade fees and not affordable"
Cons: "The customer service and the strict nonsense rules"
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline."
Pros: "Flight management and service is better relatively"
Cons: "Gate agents are useless"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Good entertainment options, on-time departure and arrival."
Cons: "Had to stow backpack under seat due to full flight. How is this still the norm? Wi-fi not working."
Pros: "Liked choice of Biscuit, almonds or pretzel"
Cons: "I used mobile checking and did not get seat assignment till Boarding started"
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "Service was great, flight was excellent"
Pros: "Everything went smoothly."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "Delta employees knew what they were doing in PV"
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Cons: "Same shows & movies"
Pros: "Lots of movies available!"
Cons: "One small bag bag of peanuts?!?"
Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Pros: "Nothing, no food or water, couldn't get on the wifi"
Pros: "Boarding was quick and efficient."
Cons: "A traveler took his mask off on the plane and no one said anything to him."
Cons: "Everything ok"
Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Pros: "I like the ability to watch movies"
Cons: "The cabin was hot... air didn’t blow well... the crew was abrasive and rude. I asked simple questions and got long explanations for no reason"
Pros: "The flights were on time."
Cons: "It’s disappointing AA doesn’t recognize Veterans’s along with active duty during group 1 boarding. Some of us have served over 20 years and participated multiple wars. It would be a nice gesture."
Cons: "We were delayed 3 hours for mechanical repairs."
Pros: "Crew was helpful"
Cons: "Old plane. Too hot. Seat has no cushioning"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "The crew was very nice and helped me with what I needed."
Cons: "The plane was very old. It had cigarette ash tray in the armrests and bathrooms. It also only had three screens to watch movies. The headphone jack did not work properly and you could not hear the movie well. There were no screens in the chairs in front."
Pros: "Polite crew"
Cons: "Nothing. Easy going flight"
Pros: "I got there in one piece."
Cons: "More legroom"
Pros: "Great crew"
Cons: "All of my flights were delayed"
Cons: "Flight time was changed twice"
Pros: "Very nice new plane."
Pros: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Cons: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Cons: "Ticket agents were horrible at FAY. Worst I've seen."
Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Pros: "Fast and easy service"
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "American did transfer us to another flight after several hours' delay."
Cons: "Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later..."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Cons: "American Airlines DISCRIMINATES especially against the elderly! The airlines took my family of 6 off the flight that I booked 6 months in advance, and I had no flight out of Munich, Germany. I do not know why. I called and had them put us back on the flight. I paid extra for seats so that we could all sit together. The seats were given to others and my family could not sit together. The American Airlines employees were not helpful at all! The agent, Rowna, lied to us that we would be sitting together. They will not reimburse me for paying extra for seats that I did not get. The porter that pushed my mother in the wheelchair was more helpful than any employee."
Pros: "Thanks everything was on time. Very nice cre"
Pros: "Clean comfortable and on time"
Pros: "Timely and comfortable flight"
Pros: "Made every effort to make up time lost. Ice cream treat was nice. Appreciated express transfer help between flights which were a bit close because of delay."
Cons: "Delay leaving London due to sensor malfunction. Did not care for hot savory pastry."
Pros: "Agents were very helpful"
Cons: "At the terminal , they were not helpful."
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Cons: "Will probably never choose to fly American Airlines again"
Cons: "The flight was late by 2 hours."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "Crew was super nice"
Cons: "Flight was hour late leaving. Seats too close together. Guy next to me dipped himself in cologne before boarding."
Cons: "Flights that long should have on board entertainments and food"
Pros: "Person at the ticket desk was nice and helpful"
Cons: "Not enough people to help all of the travail let's"
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
Pros: "Nice crew"
Cons: "I got same thing pretzel very salty"
Pros: "The service"
Cons: "The delays"
Cons: "They made us change gates 20 minutes before boarding. Crew was late because they were coming from another flight. Lost my baggage and when you call customer service, their system is either not working or you are on hold for ever."
Cons: "5 out of the last 6 fights I've taken out of Fayetteville through Charlotte to Houston, or in revers, have been delayed in some way. It has made me miss multiple connecting flights with the last one making me stay an entire extra day. Very unhappy with the service."
Pros: "The crew was amazing and extremely professional. My seat was very comfortable. The food was very good and the portion size exceeded my expectations."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Pros: "It’s actually United airline in service. The first flight from Brussels to Washington, everything was great! The crews were amazing, food was surprisingly good. The flight from Washington to Los Angeles was extremely terrible, crews were rude and impatient. Service is like budgeted airlines."
Cons: "More comparable service throughout the journey."
Cons: "If you choose basic economy and have only a personal item (packing lite), they will not let you check in online ahead of time."
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "That we eventually got there"
Cons: "Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible"
Cons: "Flight attendant was not helpful with large package"
Cons: "Flight was cancelled"
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "Smooth and easy flight."
Cons: "Seating was brutal. Need to do a better job about being upfront about what you book when you get basic economy. Brutal seating and gouged for baggage"
Pros: "Crew was great. The landing in Memphis was exceptionally smooth."
Cons: "The seat was ridiculously tight, and I am a very small person. There was no room for my carry on above the seat, and under the seat made it so there was no room for my legs. Also, we sat on the runway for an hour on the return flight before taking off."
Pros: "The flight felt quick. It was great."
Cons: "The flight was 90 mins delayed"
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Pros: "For a little over $2000 you get an economy seat non-stop from DC to Tokyo and back. Meals were good. As economy seats go, it's comfortable. Midweek the flight is about half to two thirds full. So you might be able to stretch out even!"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Pros: "On time"
Cons: "Paid entertainment"
Pros: "Ive been delayed at the airport since 9 am it’s is now 9:41 pm and finally switched to an American Airlines flight so I can get home. Good thing I did because now that same flight is delayed until 8:45 tomorrow morning."
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Pros: "Decent flight made it there I time. Flight attendants were very nice and helpful"
Cons: "Our flight was canceled and they did not notify us"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "Crew was very friendly"
Cons: "Having to wait"
Cons: "This was 11PM flight from LAX to SFO which takes about an hour and a half. We sat on the tarmac for nearly two hours with little feedback from the crew and screaming kids (I too wanted to scream). When I requested information, I was told that they had to remove a passenger and get gas. It sounded like a cruel joke. Unprofessional, disrespectful and all around terrible experience."
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Pros: "Everything went smoothly"
Cons: "Can't think of i enjoy it"
Pros: "Boarding procedure and crew were excellent!"
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Boarding and crew attendants were courteous and helpful. Flight left on time and arrived early. Luggage arrived and my time inChicago was short."
Cons: "Seats crowded but I was fortunate to not have a person in middle seat. Implied tv was free but system kept asking for my credit card."
Cons: "We were bumped and cancelled our reservation"
Pros: "Everything was on time, crew was friendly."
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Cons: "never flying united again"
Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Pros: "Empty plane do had lots of space. Super comfortable."
Pros: "Great entertainment options. Thank you"
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "Kindness of crew"
Cons: "Flights were delayed, no entertainment... Only pay-per view... No free food..."
Pros: "More spacious seats than my 12+ hour flight from tokyo to chicago."
Cons: "Need to advetise the app outside of the boarding gate."
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "Crew was great"
Pros: "No problem with crew. Seats a little uncomfortable on part of the trip."
Cons: "Our chek-in was missing at our destination arrival. It damp damp when we received it the end of the following day"
Cons: "Total Loss"
Pros: "Only 2 clerks available for who knows how many flights. The cre was dismissive and rude. Didn’t give any effort Smallest, dirtiest and uncomfortable plane I’ve ever been on. Seats don’t even recline. I don’t know about food because it cost too much to think about. No entertainment"
Pros: "Service was good."
Cons: "Flight was delayed. No internet or entertainment on board."
Pros: "I called but didn’t receive an email until the following day to get my boarding passes and then I didn’t have a printer anymore. Very stressful!!"
Cons: "The luggage was $50 extremely expensive and I was charged for coffee and there was no snack I don’t plan on flying this airline again"
Pros: "I need a refund."
Cons: "Your personnel made an error in which they were unable to locate my flight reservation, causing me to miss my flight. Never flying Spirit again."
Cons: "I paid nearly as much just to get my bags on the plane than I did to buy my flight ticket. I will NEVER fly Spirit again."
Pros: "Landing was excellent"
Cons: "Screening- no food-cramped seats"
Pros: "Flights were all on time"
Cons: "TOO CROWDED! small seating and forced to listen to unwelcome advertisements!"
Pros: "Flight was undersold, so I was able to move after to an empty row a while after take off."
Cons: "They changed my gate close to boarding time and did not get any notification except email. When it was well past the scheduled start of boarding I checked my email and realized that they had changed the gate. Walked to the other and boarded immediately. An announcement at the original gate should have been made."
Pros: "Crew accomadating...flight was smooth"
Pros: "Economical, on time and good crew"
Cons: "No free food on flight"
Cons: "Seats were uncomfortable. Could not recline. Airfare appeared cheap until you factor in luggage and carryon fees. Traveling with a child, had to pay for the privilege to ensure we could sit together."
Cons: "Had to pay for water??? Never heard of that on a flight before? $3 is a little redicuous. Flight was delayed both ways and sat in back row on the flight home. Could smell urine in the bathroom very strong every time the door was opened. Seats are very uncomfortable and don't even recline."
Cons: "Easy, great customer service!"
Cons: "Delay, delay and more delay"
Cons: "I didn't purchased any flights!"
Cons: "Bitchy people sitting g behind me Loud and inconsiderate Horrible two hours"
Pros: "Cru is friendly and attentive. They actually seem to have a lot of fun. But we're still very professional."
Cons: "Was not confident in getting to Minneapolis until the plane was in the air. Emails stating flight was delayed. Then not. Then many many announcements I've other flights being delayed or cancelled. Did not lend well to confidence and travel. Will not be choosing Spirit Airlines again."
Pros: "This airline is a joke."
Cons: "How the hell can they charge you a fee to check in!? It costs 10 bucks to check in for your flight. You have to pay for carryon luggage. There's a fee for EVERY thing so anything you saved with a cheaper ticket is nickel and dimmed right back. They brag about having a new fleet but there's not even electrical or USB outlets! The seats are super uncomfortable and don't recline. The fold down tray is too small to be of any real use. In conclusion: This airline blows."
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Pros: "The price and the ease of getting on and off the plane. The width of the aisle and leg room was sufficient"
Cons: "The seats didn't recline(we took a redeye flight)"
Pros: "The staff was very friendly and funny. Our flight got delayed by two hours but boarding was very quick and we ended up taking off at least a half hour sooner than expected."
Cons: "The seats are uncomfortable but you get what you pay for."
Pros: "Thought the first charge for checked bags at $40.00 each was for round trip. Was charged $50.00 to check bag on return trip. Plan had an issue with a sensor, had to change planes before take off and was delayed by 2 hours. Missed the shuttle home due to this. Was a long day/night."
Pros: "did not like anything about it, airplane had maintenance issues flight was suppossed to depart at 7am and it didn't depart til 1:44pm. The Kayak app was not updating the correct information about the flight til 10 minutes after the delay. Horrible experience"
Cons: "The airline don't seems to care that people have places to be like work, getting up at 4am to be on time for a flight, loss of sleep and for nothing. I understand that issues happens but airlines needs to have back up plans to comply with their flights"
Pros: "Low price. Their employees are friendly and accommodating."
Cons: "Spirit will nickel and dime you to death. Even their online check-in process is a full-on sales pitch."
Pros: "Flight was on time and the airplane was clean."
Cons: "Turbulence was awful for much of the flight, and although that can't always be avoided, reassurance from the pilot or flight attendants would have been much appreciated. Flight attendants carried on conversations loudly and were rude to travelers who wanted to move to empty seats."
Cons: "Cancelled our flight with almost no notice, after we checked our bags and were ready to go. Made the whole flight wait in a line for up to an hour for a voucher and the next spirit flight to LGA from DTW was 24 hours later, meaning we had to cancel our whole trip as we were heading there for an event. Terrible experience, horrible customer service."
Pros: "Landing and taking off perfect."
Cons: "That I have to pay for everything on the plane ride (water). I did not like the way some of your stewardess talking to some of the passengers it was the way they said what they said."
Pros: "Flight was delayed 6 hours, but crew was sympathetic, apologetic and pleasant."
Cons: "Flight was delayed for 6 hours."
Cons: "My 6:15 am flight was delayed getting out due to a crew member not showing up and them getting someone to sub in so our flight departed after 7am. My flight getting back was delayed as well. I don't know what the reason was but it was delayed for 45 minutes."
Pros: "Hope it's not late too"
Pros: "The great customer service an everybody kept a smile on there face.."
Cons: "Not enough elbow room and they did not bring the peanuts..But it could have been because it was such a short flight..."
Pros: "I liked the unbeatable price. Boarding was easy because I was prepared. I watched about 5 YouTube videos about going Spirit Air, and then went to the website for their tutorial. I had a few more things to bring back that I could not fit into the backpack, so I mailed them to myself! Since I saved money on the airfare, I rented a fun convertible and drove to my reunion in it!"
Cons: "I don't like that you are making the Personal item smaller next year. You could make it bigger and still have a ton of room."
Cons: "Delay after delay. Cancellation after cancellation. Flights may be cheap but by the time u pay for either you checked bag or carry on your right back to standard prices of either a delta or American flight. Not worth it. Spend the extra for a real airline."
Cons: "The flight was canceled the day I supposed to travel and they did not have any other flights for us the same day."
Pros: "one time departure and arrive"
Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."
Pros: "Fast timing"
Cons: "Hard to get comfortable in those seats"
Pros: "They said I missed my flight after been there for over an hour. I had to wait till the next day to get another flight. I am so mad. This flight sucks"
Cons: "They said I missed my flight after been there for over an hour. I had to wait till the next day to get another flight. I am so mad. This flight sucks"
Pros: "I lived to fly again."
Cons: "1 hour late leaving without a notice or announcement. Your website doesn't explain what a personal item and a carry on is clearly. Also the price of baggage should be mentioned or included under price of flight."
Pros: "Comfortable seating and easy boarding Pricing was reasonable"
Cons: "Pricing for regular size carryon luggage- excessive My bag was extra small but height was to tall , REALLY, most people would think the smallest piece in a luggage set is a carryon?! And the flight was not even full Flexible return flight"
Pros: "I liked how cheap the fare was."
Cons: "I disliked that Spirit charges you to even bring in carry on luggage. Ontop of that if you want the convenience of carry on luggage you pay more than if you checked it in. Most likely won't fly again because the fees add up to a flight with a airlines with more amenities/ better luggage policies."
Cons: "We missed it by 10 minutes because they left early. They didn't email us about leaving early until 8:42 and the flight was at 8:14. Worst experience of my life."
Pros: "Unable to check in online. Still unable to check in for return flight. Unable to complete transaction for luggage on line. Unable to check in at kiosk at airport. Finally checked in with agent. When got to gate ticket didn't scan."
Pros: "Medical emergency concerning a passenger was handled quickly and effieciently. The crew was polite to other passengers and discreet with the passenger involved."
Cons: "Flight delay leaving Atlanta (did not involve sick passenger) and small seats. Also did not like charge for carry on luggage."
Pros: "Once I got on the plane, it was tolerable."
Cons: "I didn't know about their hefty baggage fees. The fees made this low budget ticket more expensive than my usual airline. The ticket desk crew in Baltimore was hostile and indifferent. Interestingly enough, the attendant did not and was not asking for id for checking in baggage. I got my boarding pass at the kiosk but all she did was ask my name when taking my bag. My return experience was better. I will really have to think twice about using this airline again."
Pros: "Over All a nice and inexpensive Airline."
Cons: "Should not have a charge for a small carry on!!! Airline should at least offer Bottled water only for free"
Airlines flying from North Carolina to Cali have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to Cali
Masks required on board, masks provided on flights from North Carolina to Cali
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to Cali
Testing for antibodies, testing for symptoms for flights from North Carolina to Cali
Waiving of change fees. Search flexible flights from North Carolina to Cali