Pros: "Crew was very nice and helpful"
Cons: "There were no options for food and I don’t like their only option so I did not eat"
Cons: "Asked to move repeatedly between gates, and an hour late without explanation or apology"
Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Cons: "Nada"
Pros: "Flight was delayed"
Cons: "When I got to Cali one of my suitcases ended up in Medellin"
Cons: "The food was gross the flight was four hours late. Horrible service"
Cons: "Too many delays and cancellation of my direct flight causing a new route which included a layover. Avianca has become increasingly unreliable. Their in flight services used to include food and now only refreshments are provided. Even in the business class section you are only provided with drinks. I would caution people and look for other airlines."
Pros: "NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "The flight was smooth and the staff was very friendly."
Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Staff was very helpful. They looked for compartment space when I couldn't find any. This allowed me to sit while they put away my bag
Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing.
Pros: "Literally nothing"
Cons: "After sitting on the plane for over an hour we had to change planes. Notice that our aircraft isn’t working properly before you board it would be helpful so we aren’t 2 hours behind schedule having to sit on a hot airplane during covid"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "Great crew decent seat"
Cons: "The seat that I purchased was given to someone else. I purchased a window seat in February and when I went to check in I had to go to the counter to talk to someone instead of being able to check in online. I was refunded the price of the seat but that shouldn't have happened"
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Cons: "When I pay for a seat, I should get the entire seat. Because I am small, and seated next to a giant person who didn't upgrade to a size appropriate seat, I was forced due to full flight to endure the flight in 3/4 of my seat. I felt that if I were a larger MAN, they would have MOVED ME to another seat. They could have had this guy sit in the row behind with a Mom and a 4 yr old which would have been simple fix and not a safety issue for trying to exit my seat or row with this guy in it nor uncomfortable for the two woman sandwiched with him in middle seat."
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Pros: "Zero point zero. Not worth the money spent."
Cons: "Totally not worth the money. Don’t F yourself over."
Cons: "It was the most uncomfortable plane ever, had to pay $50 to bring a carry on, and the first flight was so late I almost missed my connection."
Pros: "Tix weren’t expensive, flight left pretty much on time (couple mins late) no major complaints other than the seat size, but knew they’re on the smaller side when booking. Didn’t eat but snacks looked pretty standard fare and well priced."
Cons: "Seats are pretty tiny, and my booty fell asleep cause not much cushioning in the seat, unfortunately the bigger front seats were booked already. No entertainment available unless you consider the free massage from a 4 year old kicking the back of my seat."
Pros: "Awesome flight ✈️ etc. never have flown Spirit and pleasantly surprised!!!"
Cons: "Crew left lights on during this redeye flight, despite request to turn them off. What the heck? Do they think people want to stay awake between midnight and 4am?"
Pros: "The crew was great. Spirit Airlines is awful."
Cons: "Spirit Airlines’ ticket sales are such a scam - $90 to bring a small carry on to my destination and back, $32 to select a seat. I volunteered to sit in the emergency exit isle and give up the seat I paid to book and wasn’t even given a free beverage. i will never book with Spirit again."