Pros: "You are so good all the time."
Cons: "We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything"
Pros: "Crew was great. Supportive and friendly. Plane was clean and comfortable."
Cons: "The crew nerds ti ve More people person, their Attitude toward the Passangers was rude in More than one time"
Cons: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Pros: "Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not"
Cons: "I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha"
Cons: "From LA to Santiago ok, from Santiago to LA (Panama stop) terrible. 7 hour delay and gave a $10 voucher to buy $8 bottle water, what a joke."
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "The crew was nice. However, it took a long time to get a second drink in such long flight. And they didn't offer coffee or hot tea. In addition, it took a long time for the passengers to get situated in their respecting sits."
Cons: "To be more organized at the boarding time, and a more promptly and fast service."
Pros: "Fast boarding and take off, pleasant crew"
Cons: "We traveled with 16 months old toddler. When checking in online I requested kids meal under our reservation. So, I got kids meal but there was no food for me. If I didn’t request child’s meal, I would get my dinner, but my child would be hungry. It was ok, we shared, but later I asked for whole milk for my son, but they didn’t have it. I am glad I had some toddler formula with us, otherwise I don’t know what we would do. It was a 16 hour travel with one stop and they had no milk on both airplanes. I never write anything bad ever but I think the airline should reconsider kids services. There should have been milk and separate tray for child to eat."
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "Crew was very nice and helpful"
Cons: "There were no options for food and I don’t like their only option so I did not eat"
Pros: "None"
Cons: "To go back to terminal due to computer plain problem."
Cons: "Asked to move repeatedly between gates, and an hour late without explanation or apology"
Cons: "Very delayed departure (1 hour late), priority luggage was anything but priority."
Cons: "The food was gross the flight was four hours late. Horrible service"
Pros: "The flight was 5-hours late. We boarded, stayed at the gate. Had to disembark and wait another 1.5 hours."
Cons: "Too many delays and cancellation of my direct flight causing a new route which included a layover. Avianca has become increasingly unreliable. Their in flight services used to include food and now only refreshments are provided. Even in the business class section you are only provided with drinks. I would caution people and look for other airlines."
Pros: "NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "The flight was smooth and the staff was very friendly."
Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "Airport (AEP) was nice, plane and crew were good."
Cons: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Cons: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."
Pros: "Smooth flight, arrived a bit early"
Cons: "There was one crew member who was VERY rude to me at the end of the flight"
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "Make you feel at home with the chilean way of beeing"
Cons: "The rates"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Cons: "No entertainment. The airplane seems to be an older model."
Cons: "I am glad to be home after 4 1/2 hours of delays"
Pros: "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "The crew was great, but overworked."
Cons: "Obnoxious people on board were allowed to be obnoxious. It would have been nice for the crew to follow thru with requests,"
Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Pros: "Entretaiment"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Nothing."
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "The plane was very clean and crew was okay."
Cons: "No explanation about delay and horrible check in process. There were very few announcements about boarding."
Pros: "The speedy boarding and departure on time"
Cons: "Simple thing like water and/or snack was not free. After i had to pay $52 for check in ."
Pros: "we arrived."
Cons: "Check in and baggage drop was a mess. Gate wasn’t posted at airport. Plane like a flying bus. No reclining seats. No screens or Wi-Fi. Adequate service. Overpriced. Paid for seat next to my husband and baggage making this flight far more expensive than a normal airline."
Pros: "Crew provided us with timely alerts and apologies for our delayed flight."
Cons: "Baggage charges"
Pros: "It was smooth and uneventful. At 6 AM that is saying a lot...!"
Cons: "n/a"
Cons: "I didn’t get on that flight, had to buy another ticket on another airline to get back home"
Pros: "Easy to book on line."
Cons: "All the extra money that the airlines wanted to charge. Paying for selecting a seat etc."
Cons: "Delayed flight and 55$ for a normal carry on is bull"
Pros: "We didn't crash ."
Cons: "Their website didn't allow me to pay for my one checked bag online. I had to pay more than double at the airport . The people at the check-in counter said there is nothing they could do about it. Checking in is a slow multi step process . They offer no amenities on board and the seats are small and uncomfortable ."
Pros: "Everyone very friendly! Great customer service!"
Cons: "Other than the chairs aren't that comfortable! I have no complaints"