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Top 4 airlines serving from North Carolina to Haiti
Scores according to KAYAK customer reviews
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "The staff"
Cons: "The mad delays"
Pros: "Very accommodating & hospitable cabin crew. Food is good for economy standard."
Cons: "Limited entertainment options especially for international connecting flights"
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Cons: "Every thing are great thx"
Pros: "I have not received my refund after 2 hours on hold"
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Efficient, timely, smooth flight"
Pros: "There was turbulence and the pilot warned us ahead of time and he was so nice and so funny!"
Pros: "The efficiency and helpful staff was just great."
Pros: "I like everything about the flight"
Cons: "Nothing at all everything was great, from now on i will flifght wirh jetblue."
Pros: "It was fast and got there on time"
Cons: "Wi-Fi was poor"
Pros: "Great confort"
Cons: "Crew members need to be nicer"
Pros: "Excellent staff. Very friendly service with a warm smile."
Cons: "The woman beside me that got sick when the plane was landing. But that wasn’t Jet Blues fault."
Pros: "The flight was full. The staff was excellent. Professional, pleasant and smiling. Boarding and deplaning was smooth. Great experience!"
Cons: "Flight was delayed"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "Amazing staff at the ticketing counter. Very pleasant and patient."
Cons: "Deplaning took too long because too many passengers placed their carry on bags over other passengers’ seats. This caused bottlenecks."
Cons: "Seats were too small-almost sitting in next person lap"
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "i liked the seats and legroom"
Pros: "Plenty of legroom and I love the fact that I can check a bag for free. In fact, I had much more legroom on my Jet Blue flight than I did on my American flight from JFK to FCO!!!"
Pros: "Economical with VIP customer service."
Cons: "My bag got damaged"
Pros: "Everything was good. No complaints"
Pros: "Positive crew! Comfortable seating. I wish this is the plane that took me to Colombia. Crew is attentive and you don't get no for an answer. Also the television is very nice"
Pros: "On time, nice crew, quick trip"
Cons: "The plane was very old and seemed dated. Flight was a little turbulent."
Cons: "There is always some kind of delay with this company. The very worse."
Cons: "Departing 2hts late"
Pros: "On time (actually ahead of schedule0; really appreciate boarding from the back to front, so logical."
Cons: "Free coffee would have made it excellent!"
Cons: "Delay. Having to board and unboard."
Pros: "beats all other airlines!"
Pros: "Thanks you very much for good service"
Pros: "The flight not being full was nice. Sat seems to be a good day to travel even though the flight price was more than a midweek flight."
Cons: "They warned that passengers were standing or moving about the cabin and to sit down when we were heading to landing. No passenger was standing. This was not a recording, but several passengers remarked basically it was just done out of fear or laziness on flight crew part. Minor point, but had to find one."
Cons: "Even though the flight was delayed, and I had over an hour before take off, I was not permitted to board. In times past, I have flown American Airlines with no issues, JetBlue was extremely unaccommodating."
Cons: "It was great"
Cons: "Our flight from Boston to JFK in Ny was delayed an hour. We got to JFK and ran from the plane to the terminal and they had already closed the door but the plane was still there. They wouldn't let us on the flight and it ended up even being delayed for 30 minutes! We talked to JetBlue and they said they couldn't do anything for us so not only did we miss out on a day in Italy, we lost our a ton of money on all the things we booked for Tuesday. We also then had to get a hotel in ny and everything was booked so we almost had to sleep at the airport but luckily we found a place that had a last minute opening. Still was super expensive and no one helped with a "destressed rate". Now we have to wait until 10 again tonight to try to catch the plane to Milan because Emirates only has one flight a day. This has been the worst travel experience I have ever had."
Pros: "1. Flight attendants and staff were friendly. 2. We were offered extra drink and snacks during our delay. 3. After we missed our connecting flight, we called the Jetblue hotline and we were rebooked on the next flight out (the following morning)."
Cons: "1. We were delayed 3 hours overall - 1 at the airport before boarding, then 2 sitting in the plane on the runway. 2. Wifi didn't seem to be working while we were in the air, so we couldn't check the status of our connecting flight. 3. After we missed our connecting flight, we asked the representative at the "Ask Jetblue" desk if we could get a hotel voucher since we would be stranded at the airport overnight for another 9 hours and we were told we didn't qualify since the delay was due to Air Traffic Control, thus Jetblue policy says they don't need to provide any compensation for any delays caused by ATC."
Pros: "Comfortable seats, nice TV easy flight"
Pros: "Seats are comfy, plane was clean. Don't really have anything else to say."
Cons: "They never bothered to put our bags on the plane. Gate checked, and they just never put them on the plane. Then we had terrible customer service from the baggage service crew, it was unacceptable. The lack of care they showed really says a lot about the airline."
Pros: "Crew nice and flight comfortable. We arrived 10 minutes early as well which was great."
Cons: "You cancelled my flight and left me stranded. Extended my day and caused me a lot of aggravation. I will never fly Jet Blue again. You did this for your convenience as the flight was not full."
Pros: "price, service, snacks, entertainment"
Pros: "Very Roomy"
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Cons: "No option to watch movies"
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Cons: "Employee was slow getting to the booth to check us in along with baggage;"
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Quick, on time flight. That’s always good!"
Cons: "Lead attendant spoke so fast that he was hard to understand."
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Cons: "No delay"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Crew did a great job. Pilot was very informative. Great job working with what they have."
Cons: "My feet were absolutely freezing. I sat 4D (and paid for first class tickets but somehow delta didn’t even give me comfort plus for this flight). Plane is tiny. I’m 6’2” 205 lbs and I barely fit in the seat. This is a regional flight (even though it’s 2 hrs) so service is very minimal."
Pros: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Cons: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Cons: "Confusion with shuttle to terminal 4"
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Cons: "They lost my luggage & made me miss my connecting flight"
Cons: "Didn’t like the fact that online check in didn’t work on the Delta app.di"
Pros: "Late, crowded, bumpy"
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Free entertainment, free coffee"
Cons: "WiFi not included."
Pros: "Staff and equipment"
Cons: "Early to arrive but gate not ready so we lost our edge"
Pros: "A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly."
Cons: "I don’t like that we had to pay for our checked bag."
Cons: "Mechanical repair on nose wheel"
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Cons: "I always hate to hear erroneous announcements. I don't need to know why I need to keep my seatbelt on; just to do it and MAYBE how long I'll need to do it. You don't need to alert me when you're turning the seat belt sign off. There's a "ding" and the light goes off. You could wake me up, or my wife or my sleeping child. It's like they like to hear themselves talk."
Pros: "Great crew"
Pros: "In flight entertainment was great, lots of snack options."
Cons: "A lot of confusion between ground crew and plane crew. They insisted on prepping the plane for food service even though we had waited for several hours due to mechanical issues and weather delays. It was 3am folks and the last flight leg was 45 min... we all just wanted to get to our destination. It took 50 minutes to prep that plane... there were infants crying and people were miserable and exhausted. The only word that comes to mind is dehumanizing."
Pros: "very punctual and nice aircraft"
Cons: "timming of the flight"
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "Great,I loved it!"
Cons: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "On time,smooth good servive"
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Pros: "Great plane"
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Pros: "The food was extremely good on this flight, as was the aircraft interior."
Cons: "The TSA queues in Orlando were awful."
Pros: "at least, i got to Haiti"
Cons: "delays + long flight."
Pros: "Pleasent crew and a non-turbulance flight."
Cons: "The yougurt splashe all over my shirt when I opened it, too much pressure I guess. No liquor !"
Cons: "Not so pleasant flight attendants."
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Pros: "Crew were very attentive."
Cons: "Video did not work Was re-booted twice and still did not work. then could not be turned off keeping me awake."
Pros: "Once we finally got on the flight, things were fine."
Cons: "Our flight arriving in Charlottesville was late we sat on the tarmac for 20 min. Than waited 20 mi utes to get our luggage that the checker. So we arrived at the gate for this flight and was told the flight was full. Stood around and waited. Finally another passenger suggested we go to costumer service. Waited an hour in the customer service line fortunately we were able to catch a flight that same night."
Cons: "No wifi or chargers or seatback entertainment"
Pros: "crew was great"
Pros: "Crew was nice"
Cons: "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
Pros: "Cabin was clean. Flight attendants were courteous."
Cons: "Their snacks were merely a cookie which was okay, but not what I would have wanted."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "One hour late"
Pros: "It was on time and there was a pillow & blanket waiting in every seat."
Cons: "Poor video screens, no choice in fils without downloading & paying for their WiFi, and film language kept changing randomly from English to Italian!?!"
Pros: "Prompt and curtious"
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Plane interior was really dirty"
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "We boarded fast and the flight was smooth. The crew was very friendly."
Cons: "The sears were a little uncomfortable. They went terrible but my back started to go out on my 2 hour plans ride."
Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Cons: "Baggage was lost!!!!!"
Cons: "Flight was oversold, was bumped to the next flight."
Cons: "Flight attendant rude. No smile, only saw them once"
Pros: "Seat comfort, the crew and the actual flight were good."
Cons: "Due to the extended delay I didn't get back to my apartment in NYC and to sleep until after 3 a.m."
Cons: "Please read above."
Pros: "short flight so I would not expect any particular issues."
Pros: "Polite and professional"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
Pros: "Food was surprisingly good. In fight crew was great."
Cons: "Apparently you can make a reservation for a seat and AA is not required to honor it. They told us that you reserve a seat but you get your seat assignment when you check in to your flight. Apparently many people can make a reservation for one seat and the first person to check in gets it. My husband and I were very upset when we found this out. Especially since we went through many hoops to get a good seat assignment."
Cons: "Plane was late"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Cons: "This flight was operated by American, but sold by Iberia and ticketed by airfare.com. When I tried to reserve a special meal, each party (American, Iberia & airfare.com) said they could not do it, that the other party had to do it. So, in other words, no company took responsibility for my customer satisfaction. So I am ultimately blaming American Airlines accountable since they, not Iberia or airfare.com, contracted with the food service provider at the airport."
Pros: "Nice crew"
Cons: "I got same thing pretzel very salty"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Pros: "For a flight on a US-based airline, this was very comfortable. Much better than the current domestic tin cans. Flight was early"
Cons: "Flight crew giving instructions seemed to be forgetting everything and breaking in every 2 minutes to add a new sentence."
Pros: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Cons: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Cons: "The delay"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
Cons: "The only downside to the flight was the lack of music/tv."
Pros: "Denver USO facility"
Pros: "This flight wasn't terrible for being as long as it was. I slept some during it since it was at night. The good was also not bad. I got the chicken and rice combo."
Cons: "I thought the flight attendants were somewhat distracted and rude. When the flight first started I had a problem with my tv screen saying that I was blocked out. When they finally fixed it I was excited to watch a movie like everyone else around me. However, my headphone jack in the armrest did not work properly. I thought it might have been my headphones but I tried two different pairs including the pair provided by the airline. I was only able to hear scratchy background noise but no words. This meant I had to go the entire flight with no movie or music. That was highly disappointing. I told the flight attendant about it and she reset my screen thinking that might be the problem but it did not help at all."
Cons: "Boarding was the same here. Just very hectic and unorganized. Too many people getting up into line when their group was not boarding yet. Seems like there should be a better way to accomplish this."
Cons: "Thanks to having to turn around and return to the US we were 7 hours later than expected. That is a huge chunk of time to be late"
Pros: "Not much."
Cons: "Plane was delayed 6 times for about 6 hours total, ruining my plans for the day in London. This is unacceptable. I would like at least some sort of retribution."
Pros: "The pilots, agents & flight attendants all seemed to be in a good mood. The flights were on time. Boarding went smoothly. The newer planes had more leg room.There was a sandwich available for purchase."
Cons: "Felt packed like a sardine on the flight from San Juan to Charlotte. Food for purchase was expensive. Would have been nice to have either had a free movie or free wifi for that long flight."
Pros: "Horrible airline. Terrible customer service. Dirty seats and garbage theouout fisrt class seating"
Pros: "Let late, but given mechanical problems which necessitated a plane change, I'll always go with safety vs convenience."
Cons: "When I pay for a seat, I should get the entire seat. Because I am small, and seated next to a giant person who didn't upgrade to a size appropriate seat, I was forced due to full flight to endure the flight in 3/4 of my seat. I felt that if I were a larger MAN, they would have MOVED ME to another seat. They could have had this guy sit in the row behind with a Mom and a 4 yr old which would have been simple fix and not a safety issue for trying to exit my seat or row with this guy in it nor uncomfortable for the two woman sandwiched with him in middle seat."
Pros: "In addition to price, I was assigned an aisle seat without paying extra"
Cons: "This Florida base crew at most was average compared to the crew assigned on my flight out of Baltimore. Maybe because it was an early morning flight."
Pros: "Zero point zero. Not worth the money spent."
Cons: "Totally not worth the money. Don’t F yourself over."
Cons: "Raging children.."
Cons: "Great quick flight and great price"
Cons: "It was the most uncomfortable plane ever, had to pay $50 to bring a carry on, and the first flight was so late I almost missed my connection."
Pros: "This is first time I travel international with spirit that was great"
Cons: "The food, we didn’t offer anything to eat"
Pros: "Great flight good services"
Cons: "Honestly peoples"
Cons: "All was great"
Cons: "It’s strange that you are asking how the entertainment was since there is no entertainment. Maybe you should start with the WiFi. But I am happy overall everything else was good"
Cons: "Repeat from above: Didn't like baggage fees for carry-ons, didn't like paying for seats to ensure that my wife and I sat together because she has travel anxiety, didn't like having to pay for a ginger ale on the plane, didn't like small tray tables and the fact that the seats did not recline, didn't like that there was no entertainment on the flight (screens, music, charging capability for phone). I understand the appeal of "pay what services you want" as there were many services that we "needed", and because of that we certainly paid for them. In addition to our airfare, we paid $32 for seats, $160 for 2 carry-ons and 1 checked bag, and then $6 for 2 ginger ales to help settle our stomachs for the flight. It was very unexpected. Spirit did reimburse us $60 as a one-time courtesy because this was our first time flying with Spirit, and we did not know what to expect, but had we not complained, we would have gotten nothing."
Pros: "Efficient boarding process"
Cons: "Got to Minnesota only to find the second flight had been canceled. Had to sit there all day waiting just to catch a flight to Denver to wait agian for a flight to Phoenix. What a joke!"
Cons: "The website if your are a Newbie to spirit and effected by a hurricane try cancelling your flight right away. I learned that the hard way."
Pros: "I have never had pleasant experience. They make everything more difficult then it needs to be. Plus if you have an emergency as you are in the hospital and can't go they will do nothing to help you. They won't even refund the extra bag charge they made you pay to check your carry-on."
Pros: "Flight was cancel and the flight customer service mention that it wasn't non refundable on the behalf of the flight I have a whole lot to say very disappointed this is the first time I ever flew and the action that were taking"
Cons: "Horrible experience not a reliable flight"
Cons: "How cheap is it to charge a customer $100 for a seat that reclines? A carry on is $59. If you want a seat assignment $10."
Cons: "bag fees boarding pass fees"
Pros: "Flight on time"
Pros: "Nothing. I didn't get to fly. The first leg of my flight was cancelled and I could not get rebooked until 4 days later, so I cancelled it. The gate agents were nice, but unable to help me with rescheduling."
Cons: "Phone service was poor when looking to reschedule flights. They couldn't understand my situation- that it didn't matter to me how I got to my destination, just that I got there on the same day. I talked to two people but neither understood after repeated attempts."
Pros: "It was comfortable he loves it but when it come to luggage process.forget it.which is the most important for us."
Cons: "That's not right,this is my first time purchase this ticket for my father.its not going to happened again believe me.i regreted it that I didn't get American airlines which I normally get I was just trying spirit ,trust me it was the worst experience ever."
Cons: "its no frills and line to drop off bag took for ever."
Cons: "Flight was delayed, I was late for work, uncomfortable space and a dog was able to sit in the seat next to me and flare my allergies."
Pros: "Paying only for what you want, can't really complain about anything"
Pros: "It was horrible flight. From start to finish."
Pros: "The flight attendants"
Pros: "We can see lots of improvements on down wait times ,Yes we see it ! :)"
Pros: "Boarding process was just like any other airlines."
Cons: "Hidden costs for everything, employees seemed confused, complete chaos and unorganized checking in/bag drop process. Would rather pay more upfront with another airlines than fly Spirit again."
Cons: "Seat were not inclined."
Pros: "The flight was smooth and the pilots were nice. Departure and arrival was on time!!"
Cons: "On the way back the crew was a bit rude. Its not so much what you say but how you say it to people."
Cons: "The flight was uncomfortable the whole time, each time we flew with spirit they have messed up our baggage."
Pros: "A lot of turbulence, but landed on time. Attendants were super kind."
Cons: "The exorbitant extra fees for carry on's, not printing a ticket, online purchases versus in sight. at the end of it all, the fee is more than having had traveled in another airline. extremely disappointed."
Pros: "I assume the person that paid for my ticketiked the price, however... I was noy charged a fee when I initially left KC"
Cons: "I dont appreciate not being charged for a carry on, en route to my destination and then I have to pay a fee to get home with the same luggage. Stressed me out and threatened to miss my flight. Not cool."
Cons: "everything we will NEVER use spirit again"
Pros: "Plane was new and clean. Flight and landings smooth. Communications from flight deck polite, frequent, and informative."
Cons: "I understand this is a no frills airline but that is no reason for flight attendants to display a cocky attitude. Humor is one thing, but having witnessed more than one attendant being arrogant, snippy, and sarcastic toward passengers who didn't understand Spirit's "no cash" policy (not me) indicated a shared attitude problem. I also disapproved of how they made fun of (humiliated) a passenger who did not fully understand exit row instructions when asked to repeat them. Although the cockpit crew was extremely professional, the flight attendants need to be reminded that your airline's face is mostly in the cabin. Smiles and smirks are two totally different things."
Cons: "Our flight was cancelled and we were stranded in the Dallas-Fort Worth airport to find out own way home to Tampa. Spirit refunded us our return flight but was of no help in our rebooking. This was the first and last time I will ever take this airline. They took absolutely no responsibility for their actions and had not concern at all for our well being. Terrible, just terrible. Shame on Spirit Airlines."
Cons: "They don't give us anything even though water"
Pros: "The sense of "a deal" at the time of ticket purchase."
Cons: "The "hidden" kiosks to check in, the exorbitant price to check baggage, the "pre-reclined" fiberglass dune buggy style seats, the $3.00 water and/or sodas, and let me not forget offloading at O'Hare down onto the tarmac & walk into the gate."
Pros: "The seats and leg room was generous. The airline forced you how to pack accordingly."
Cons: "Everything, everything is about money and nothing is about the customer"
Cons: "The flight was canceled. I found out it was canceled while checking the flight status, I was not notified by the airline. I then called spirit and it took me ages to get a hold of a person on the phone to cancel my booking. The flight was canceled due to maintenance, and the flights the next morning were sold out. I planned this trip 2 months ago, I wasnt even able to end up going. Ill never book with spirit again."
Cons: "After the entire computer system of spirit shut down, we sat on a cold floor for 3 hours waiting for it to come back up. The staff was kind and apologized for this problem, but we were offered nothing throughout this whole process. After finally boarding for the short flight from San Diego to Las Vegas, we sat on the runway for a long period of time. Then because of the weather, this short flight turned into 2 hours instead of 1. I understand that things happen, but something like credit or anything of value for the inconvenience would have been highly appreciated by all of us."
Pros: "Well we landed in our destination so that was good"
Cons: "- gave me the wrong ticket at checkin - armed guards boarded the plane and removed a passenger - We then had to deplane and rescan - Bumpy ride and terrible seats - 100 bucks if you need to check a bag at the gate"
Cons: "my bag was checked in on the plane but I wasnt sent through security check on time. complete waste of time. i received no credit and my bag is still missing. thanks a lot"
Pros: "Easy to board, flight was good. Simple."
Cons: "There has to be something that can be done about screaming kids. This was not an infant, but a 2-3 year old and a 4-5 year old. For 1.5 hours, the children screamed wanting apple sauce and to go play outside. I can understand an infant that is crying, but when the kids are old enough to talk with the parents, the crew needs to ask them to take their child to the bathroom or something. I had a splitting headache."
Cons: "I bought the plan ticket thing the seating was included only to find out I paid for the ticket but not the seats. I had to pay to sit going and coming even though I have a ticket. I had to pay for a carry-on to go and come back when other airlines give it for free. I had to check in everything by myself or I would have to pay. If I knew I would have to pay for everything individually I would have fly with a different airline. I use Spirit to save money only to end up paying more money."
Cons: "luggage damaged on return flight"