Rude staff! It wasnt a problem that our flight was overbooked, but that your staff was so unproffessional and inpolite! I havent seen such a behavior anywhere! We Are family of 4, 2 kids, had seat reservations, and was turned off for the flight! Waited for 5 hours on the airport, was forced to buy visa even though we didn’t want to enter Turkey! We were offered airport hotel and got hotel 1,5 hours from the airport!! Horrible experience!!!
Crew couldn’t handle full flight specially on Istanbul to Mumbai flight, food was worst , people ordered veg were stuck with chicken. Flight crew non responsive on almost everything.
Broke my luggage a little
One hour is not enough to transfer between flights in Istanbul! It was a long run through the airport to make our flight on time. Then once we boarded, a lot of time was wasted with a woman who seemed to have been sick, yet the staff eventually let her stay on the flight. I hope that she was not contagious. Another problem on the long flight was that water was not available often enough. The flight attendants could have gone up and down the aisles with prefilled water cups a few times between meals. 10 hours is a long flight requiring more hydration. The flight crew was always courteous, friendly and efficient as we have found on all of our Turkish airlines flights. We appreciated the effort to accommodate English speaking passengers. We also find the entertainment options superior on Turkish Airlines. This was extra helpful on the long flight. My one complaint on the entertainment is that I could lower the music volume a bit more so I could have background music and sounds while trying to sleep.
Pros: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Pros: "Boarding and arrival was on time."
Cons: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Pros: "High quality in.Biz.Great selections of food but wine a little scarce"
Cons: "More wine"
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pros: "Liked the food"
Cons: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
Pros: "food taste"
Cons: "boarding time staff friendlines and help security of passengers piloting errors"
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Cons: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
Pros: "The flight attendants were amazing. The entertainment. And the comfortability"
Cons: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."
Pros: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Pros: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Pros: "Food, boarding"
Cons: "Tight seats"
Cons: "Very hot inside the plane"
Pros: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Cons: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."
Pros: "Service, Food, Crew, short announcements, boarding, entertainment"
Cons: "AC unit was off while boarding, first 20min it was super hot. AC turned off again about 30min prior to landing, again the plane heated up rather quickly."
Pros: "Great entertainment"
Cons: "Not a lot of legs space"
Pros: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Cons: "The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors"
Pros: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Pros: "All service, atention, food"
Pros: "Short but comfortable and pleasant flight."
Cons: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
Pros: "Thanks for the homemade cookies :)"
Pros: "Friendly Cabin crew Entertainment was above average."
Cons: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Pros: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"
Pros: "The crew was nice"
Cons: "Noisy..people up in the isle, drinking...just being laud."
Pros: "The free hotel provided by Turkish airline is very nice too."
Pros: "the plain is good and there is a big space for the legs. the crew is helpfull"
Cons: "1. There was a delay on the flight from Barcelona to SAW (Turkey) of 2.5 hours. Turkish Airline didn't update us at any time what and why is the delay problem . Due to this, we missed the connetcion flight to Tel Aviv.They took us to another air port(Attaturk) in Istanbul (1.5 hour driving) . They gave us only food vaucher and no compensation for the overall delay(7 hours!!!) 2.Icoud not order a Cosher foo at all TK flights web sitr. WHY ??? 3.the Entertainment is very poor. only one movie and no subtitlse .Music is wired."
Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"
Pros: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Cons: "The in-flight entertainment system didn't work on the way back."
Pros: "It was a very comfortable flight. Check-in process was smooth, the airline company was sensitive to departure time. Highly recommended."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Pros: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Cons: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Pros: "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Pros: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Pros: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Pros: "I like the food, seats and customer service"
Pros: "good selection of movies free drinks"
Cons: "food was not too good"
Pros: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Cons: "I couldn't accumulate my miles."
Cons: "Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay."
Pros: "The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good."
Cons: "We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?"
Pros: "food, entertainment"
Cons: "too small legroom, waiting for the boarding in the Airport was crowded"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Easy, fast, simple. Not crowded."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "No delays. Easy boarding."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "Everything was fine!"
Cons: "Everything was fine!"
Cons: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Pros: "I loved the abundance of movies you can choose from."
Cons: "I don't know."
Pros: "Clean and comfortable airplane"
Cons: "Entertainment wasn’t working the entire flight"
Pros: "Food option was horrible. Need better options for vegans and Vegetarians."
Cons: "The vegetarian option food was terrible."
Pros: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Cons: "A seat in first class would have been even better"
Pros: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Cons: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Cons: "A little bit turbulence"
Pros: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Cons: "See problem with the KAYAK reservation above."
Pros: "We paid extra $200 round-trip so that my 6’4” tall husband and 6’2” son could have extra legroom. There was at least an extra foot of space between the end of their knees and the reclined seats in front of them. Wow. It was worth it! We had the aisle behind business class, and with only 3 middle seats vs 4, even our aisles were comfortably wide. The seat comfort has improved greatly from past flights on Lufthansa. The small pillows at each seat were comfy. We liked that the silverware was actually metal instead of plastic - nice! Loved loved loved the free good quality alcohol! Air temperature felt comfortable to us doing the entire flight – normally these flights are freezing cold."
Cons: "The food was so-so. Not shocking - but you asked. At least the rolls were tasty & we loved that true unsalted butter was provided!"
Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pros: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Pros: "Friendly cabin crew."
Pros: "almost hrly refreshments courteous crew calm demeanor"
Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"
Pros: "We had a 2 hours delay but the captain was professional and the next flight was rebooked"
Cons: "We didn’t liked the food - awful chicken teriyaki, cold muffin for breakfast and the crew- so unprofessional and with attitude."
Pros: "Everything worked very well."
Cons: "pastry, not sandwich"
Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."
Pros: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Pros: "Food was good. Flight attendants were good."
Cons: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Cons: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Cons: "Too uncomfortable for sleep, but that’s every economy flight now."
Pros: "No problems and great food service"
Pros: "Crew did a great job making up time for late start"
Pros: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Cons: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."
Pros: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Cons: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Cons: "Boarding free for all, therefore confusing and slow"
Pros: "Service was exceptional and prompt"
Pros: "The Lufthansa crew is always wonderful as always."
Cons: "screaming and kicking child behind my seat, with no way to "escape". I had a severe cold and that was certainly not something I needed, I tried to get some rest, but that was impossible. The seats are getting smaller and smaller, hardly any legroom whatsoever. Also, what I had planned on bringing on the aircraft as carry on (which was my work equipment, tablet/printer etc), I had to check in as luggage because it was "overweight" meaning more than 8 kg and pay ADDITIONAL $200 (in addition to the $100 I already paid for one suitcase). I've seen many passengers with "heavy" carry on, which they were apparently allowed to bring into the cabin without any problems. I had never had to pay for any carry on, and I am seriously considering using another airline for future business travel."
Pros: "Great crew, polite and helpful. Pillow and blanket were a nice touch. Will use them again!!"
Cons: "The food isn't that great though it wasn't horrible. Plane was extremely warm both to me and some seated around me."
Cons: "Late one hour. Apparently equipment failure"
Pros: "Outstanding service in cabin service, on time, legroom in economy."
Cons: "Seats a little hard. Very good instead of great."
Cons: "Seat space is limited and if one is traveling from us to India both the planes have same entertainment channels"
Pros: "Our flight attendants were very kind and caring, and we landed safely in Budapest. The kids even had the chance to talk to the pilot/co-pilot before getting out of plane, they really loved it. Thank you!"
Pros: "The snack was really good (a salami sandwich and a glass of wine)."
Pros: "Ease of making connecting flight to Budapest"
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Pros: "Quick and professional"
Pros: "Everything on time"
Pros: "there was no entertainment - but it was a very short flight. Food was ok, service was great"
Pros: "Ouldn't have been better Good choice of movies Food was fine"
Cons: "Seat not that comfortable"
Pros: "Given free upgrade. Efficient services."
Both airports totally understaffed. Awful experience.
New 737 and seats too confining
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights but they flew anyway.
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Our lougage did not arrive"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Good flight, very attentive crew."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Very friendly crew"
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Wheelchair assistant was late in getting us to gate as was pre arranged….we had been told that they would pick us up at the priority lounge however they only came after a few ph calls … the airport assistance was excellent in the beginning …the failure came only with the tardy lounge connection. Otherwise all was excellent with Finnair and the initial wheelchair service went very well. Thankyou!
The flight is clean,comfortable seats,staff crews nice and the boarding staff in London Heathrow was good But in India you need to give some training to boarding staff they treat passengers like they working in the local buses in India they don’t know it’s a Finnair international flight no queuing common sense and they don’t know how to talk
I was charged €60 to check in a bag on this ticket. It was not a cheap ticket! Outrageous!
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."
Pros: "All is great."
Cons: "Nothing is not good."
Pros: "The crew was really good"
Pros: "I got an extra blanket."
Cons: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Pros: "The hot Asian stewardess was really nice."
Cons: "The turbulence."
Pros: "Time schedual"
Cons: "Over duty for extra weight"
Cons: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Pros: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Cons: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."
Pros: "Crew was very friendly and efficient"
Cons: "Food menu from Finland to Chicago could use a few more choices"
Pros: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Pros: "Friendliness of staff"
Pros: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Pros: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Cons: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Cons: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."
Pros: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Pros: "A bit delaye in Departure but ok overall"
Pros: "See above."
Cons: "See above"
Pros: "The food was surprisingly pretty good"
Cons: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Pros: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Cons: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"
Pros: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Cons: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Cons: "announcement in English hard to understand"
Pros: "direct flight from Helsinki to Miami was good"
Cons: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Cons: "They left my baggage behind!!"
Pros: "Everything was great. They made a nine hour flight actually enjoyable."
Pros: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Cons: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Pros: "Nice crew"
Cons: "old plane, not clean, flight delayed not airlines fault"
Pros: "Sorry I like the price ...."
Cons: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Pros: "Seats larger and more comfortablethan 3xpected."
Cons: "Food and drink overpriced."
Cons: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Pros: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Cons: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."
Pros: "The crew were lovely, as were the people checking us in at the airport!"
Cons: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."
Pros: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Cons: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Pros: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."
Cons: "Experienced very rude cabin crew"
Pros: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Cons: "Passengers changing seats around."
Cons: "It was delayed uncomfortable and terrible service"
Cons: "Our bag was not checked through to our final destination and was delivered a day later."
Pros: "Decent food."
Cons: "$100 for your second checked bag and then another $100 if it's overweight. I think this was criminal for an international flight, and I will not fly Finn Air again because of this. Also you have to pay 25 Euro for your seat after already booking the flight. Additionally the leg room is average at best."
Pros: "Did not have the special meal i requested"
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Pros: "old planes tight seat no entertainment late boarding"
Cons: "Was not able to check in online on either leg."
Cons: "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"