Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to West Palm Beach
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Scores according to KAYAK customer reviews
Pros: "There was no TV and Flight Attendant told me twice that she would take care of it. Nothing and no apology."
Cons: "Much shorter delay. A replacement plane brought in much sooner."
Pros: "The flight was okay but then they lost my bag and have not been helpful"
Cons: "They lost my bag that they made me gate check!!!"
Pros: "Timely boarding. Landed on time."
Cons: "Too cramped flight. Long wait on runway for departure"
Pros: "Flight path with limited turbulence."
Cons: "Promised $28+ for cancelled flight which due to improper instructions was not credited to this flight or my account."
Pros: "only complaint is WiFi doesn't work"
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Cons: "They still have TV’s from 20 years ago. They need to update to wide screen TVs"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "Crew was great"
Cons: "Plane was old and could have been cleaner"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "It was a new plane with new seats and TVs. Seats are smaller and less cushioned. Also the temperature on the plane was very hot. Cabin was stuffy, my back was soak sweated by the time we arrived. I heard other passengers as we were deplaning complaining about it as well."
Cons: "The flight was over an hour late departing because of a light in the cockpit- that was the reason that was given."
Pros: "Flight was relatively uneventful"
Cons: "There were so many PA announcements - it was constant! - that it was very difficult to watch a movie. They could have consolidated."
Cons: "Delay of 1.5 hours. Plane showed up late and then was further delayed when they realized the toilet was plugged up. Ridiculous."
Pros: "My flight was on time and arrived early."
Cons: "Flight was cancelled by Jet Blue for no apparent reason and I was rebooked for 2 days later, which would result in missing the flight from BOS to Malaga on TAP Air Portugal. Getting the run around from all sides about a refund, especially CS Airfare, who have lied to me several times already."
Cons: "Best flight I ever had new plane too!"
Cons: "3 hour delay."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "Got to sleep in"
Cons: "Stuck in more freezing temps"
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "The flight was not completely full, so there was extra room."
Cons: "The choice of movies was poor. There were no charging stations for electronic equipment. The announcements kept on interrupting the shows. The crew did the bare minimum."
Pros: "Friendly staff, informed during wait on runwayabout when /why take off delayed, quick exit."
Pros: "Wifi always lacking but the personal is alway the BESt"
Pros: "Free tv unlimited snacks and drinks very relaxing flight"
Pros: "One particular male flight attendant was especially patient and kind in explaining things to me. I really appreciated that. He even made sure l didn’t miss my snack when I dozed off."
Pros: "The flight crew said that we would be getting a voucher to make up for the faulty video. The pilot warned us that there would be a lot of turbulence throughout the trip due to the weather."
Cons: "They weren't able to get the movie/ etc. to work, though they did try. Also the ride was very bumpy Also the flight was over an hour late in arriving and the flight did not appear on the screens at West Palm Beach, so my husband who was waiting for me, was very worried. It never did show our arrival even after we arrived."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."
Cons: "I decided to go on this direct flight instead of a delta flight with one connection because I wanted to get home earlier because I have work the next day. This flight was delayed and caused me to return to West Palm late and exhausted. I got to the JFK early from Manhattan because of possible traffic. With the flight delay, it caused me to be spending extra time waiting in an airport instead of visiting with my daughter."
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "Very accommodating & hospitable cabin crew. Food is good for economy standard."
Cons: "Limited entertainment options especially for international connecting flights"
Pros: "Crew was professional and nice."
Cons: "They had to check my carry on even though it was so small. Instead of checking tiny carry on, why not check larger and heavier carry one. That matter upset me because I specifically had placed everything that is fragile in that carry on because I get to take it with me so I can be careful with it and it ended up thrown with the rest of the bags."
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Pros: "I enjoy flying jetblue, I am usually comfortable and i is a pleasant experience. The last two times I have flown, the flight has been delayed by at least an hour and a half and there has been something wrong with the sound to the movies. This flight my movie was staticky and had to jiggle my headphones for it to work although sometimes it still happened. My seat this last flight also was broken and I was unable to put my seat back which caused some back discomfort."
Cons: "I would choose jetblue again because of the other wonderful experiences I have had with you. The staff are usually very professional and courteous and the comfort is usually better than anyone else. Thanks."
Pros: "Due to weather we physically couldn't get to the airport on time. I am sooo glad you could get us on the next flight, and with seats together! NIIIICE!"
Cons: "Jet blue made me check my carry on, after I upgraded my seat , while other passengers had the same size bags and also had backpacks. That's all I had, what's the point paying for the right to board first if you have no bags. Bad job by uou guys"
Pros: "My firat time travelling with aisle wheelchair services; the crew were attentive and speedy, profeesional too. Very happy with the wheelchair service."
Cons: "The airline were late for an hour, and no other compensation were offered."
Pros: "I can’t say there was a single thing that I liked. I suppose if I had like something I would say the pizza I ate before my flight was pretty good."
Cons: "I didn’t like that yet again, my flight (to PBI) was delayed for hours and then upon boarding and making it to the runway, was told that I would be getting back off the plane because we no longer had pilots. I think its good that there is a limit for the amount of hours pilots can fly but to leave an entire plane, the last flight out in particular, to have to wait an additional 2 hours to wait for new pilots is a little ridiculous to me. On top of that, I decide that I would rather go get a hotel than wait to fly out at 1am in the morning, I come to find that I will have to leave my checked bag on the plane and go to my hotel, in Boston, in 17° weather, without a coat or my toiletries, my phone charger....everything I would have needed went to PBI without me. Needless to say, this was by far my worst experience flying Jetblue. And to top it off, this was the second time this trip (flying out of PBI to Boston earlier left me delayed for 5 hours) that I felt like what I enjoy about Jetblue was not at all what I receieved. I understand that the holidays are a challeging and busy time for airlines, but it feels like PBi flights are by far the worst and that for some reason, Jetblue flights for PBI to Boston, and Boston to PBI are nightmares. Very disappointed."
Cons: "Deplaning took too long because too many passengers placed their carry on bags over other passengers’ seats. This caused bottlenecks."
Cons: "my attendant"
Cons: "That you can't turn off the movie"
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "On time (actually ahead of schedule0; really appreciate boarding from the back to front, so logical."
Cons: "Free coffee would have made it excellent!"
Pros: "The flight not being full was nice. Sat seems to be a good day to travel even though the flight price was more than a midweek flight."
Cons: "They warned that passengers were standing or moving about the cabin and to sit down when we were heading to landing. No passenger was standing. This was not a recording, but several passengers remarked basically it was just done out of fear or laziness on flight crew part. Minor point, but had to find one."
"Was smooth and easy. Left a little late but still arrived on time."
Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "There was plenty of space under the seat in front of me for my personal items."
Cons: "There was an issue with a part on the plane so the flight was delayed so it could get fixed before takeoff. That is not a big deal, I'd rather it be safe than on time. But the way crew and staff handled it was pretty unprofessional. No one seemed to know what was going on or what to do."
Cons: "Best option across the pond, amazing upgrade prices"
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Pros: "Quick Boarding Awesome staff"
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Food good"
Pros: "Great service!"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Cons: "Plane was old flight was right on time"
Pros: "Every one was nice"
Cons: "No problems"
Pros: "in Charlotte"
Cons: "delay on flight"
Pros: "Updating delay information"
Cons: "Chaos on boarding- Growing number of wheelchair boarding."
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Pros: "Leg room was descent"
Cons: "Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines."
Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."
Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Pros: "The crew was personable and kept us informed regarding the trip. The Flight Attendant was very attentive and went above duty to ensure our comfort."
Cons: "I didn't t like the overall design of the plane - it was small."
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Having status. Always on time. They run their schedules like European trains."
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "Crew was very accommodating and friendly."
Pros: "Plane was virtually empty and it was a pleasure to have a whole row to myself! Plane left on time and arrived early. Did not have to check my carry-on bag either!"
Pros: "It was on time, everyone was professional in terms of their attire and attitude. Clean plane. I loved the fact that we had access to in-flight entertainment on even this short flight, and it is always nice that Delta provides a complimentary beverage and pretzels."
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
"Quick and easy. Chairs are hard but short flight, so no problem. Crew smiled and were nice."
"Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight."
Pros: "The seat was comfortable for a change must be a different plane"
Pros: "crew was super friendly."
Cons: "No comments"
Cons: "Our gate (E38c) shared the same walkway (or whatever the place between the terminal gate and the plane door is called) with four other flights. It was a long and poorly-marked sidewalk amidst ongoing construction. The crews had to make sure everyone boarding each plane was on the plane heading to the correct destination. There was essentially nothing stopping people from any of the five flights getting on any of the five planes. Other than that, it was a good flight with great crew."
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Pros: "They were ensuring everyone wore the requirements of masks on the flight or you didn't fly."
Cons: "There was no social distancing on the flight due to it being full. We had to switch out planes which caused an hour delay. No food and no one came for trash which I just left my empty cup on the seat. No flight attendants came through during the duration of the flight. The Wifi didn't work but I didn't need that for once."
Cons: "I almost lost my coincidence with my other flight"
Pros: "Seats were comfortable"
Cons: "No beverages! I should be able to purchase a can of beer! I am willing to pay the outrageous cost of $8 for one can and still not able to do that! Ridiculous and I believe they are using the virus excuse to save money !"
Pros: "No and no"
Cons: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"
Cons: "Did not communicate delays. Boarding was all at once without special needs people first No communication with passengers about delays at the gate."
Cons: "All was good."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Cons: "Of course. EMPATHY"
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Cons: "The flight was delayed for over 2 hours because of a reported maintenance issue with the aircraft but was originally delayed because of not having flight attendants available. When the flight attendants did finally arrive they all had an attitude of wishing to be anywhere but on this flight. The lead flight attendant even got into a verbal altercation with the gate agent demanding help getting people's bags into the overhead compartment because she was "injured" & not supposed to be at work. All in all a quite dissatisfying experience but not an uncommon one with this airline & this airport. I will use both only when I have absolutely no other options."
Cons: "2 hours delay, confused boarding process, very poor inflight service (got ignored twice)"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Cons: "They pushed the stupid credit card again with its annual fee and miles BS."
Cons: "This was a connecting flight, and I arrived at the gate from American Airlines flight 2656 in plenty of time to make the connection. However 15 minutes after arriving at my designated gate it was announced that American Airline flight 4874 would be delayed for 15 minutes for maintenance, which was fine, I want the plane I am flying in to be in perfect working order. So the departure time went from 2:32 to 3:00, then it went from 3:00 to 4:01. Next, it was announced that there had been a gate change. Once we all arrived and the passengers had deplaned and it was announced we could board it was closing in on 4:30. Now once we were on the plane we sat for one and a half hours with no food or water. Finally, they announced that the flight attendant would be coming around with water which was poured from bottles into cups and cookies or pretzels, what, did the plane crash on a deserted island and I not know it? After more sitting, we finally took off, I arrived at my destination 4 hours later than planned. I think this could have been handled more efficiently, and with more aplomb than the standard "we apologize", that does nothing for me and my trip went from 1 hour to 4 with me finally arriving at the Roanoke airport at 6:45."
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "Legroom was great!"
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Cons: "This was a tiny aircraft from Charlotte to Savannah. Our bags were placed into "valet" for the flight. When I retrieved my bag, the handle was broken! Destroyed on a 1 hour flight. This is exactly why people don't like checking their bags. There is no care for other people's belongings. It's bag enough you're packed on these flights like sardines and then you have to worry about receiving your property back the way you gave it to them. Placed a claim, but meanwhile I had to purchase new luggage for my return trip."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "The flight personnel was upbeat and friendly and we were on time. I was very glad I made the connection"
Cons: "That we were not offered even water. I was very thirsty from my run from gates B 13 to Gate E25"
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "The flight was delayed by more than two hours which caused us (me, wife, 4yo, and 7mo) to miss our connection from LAX to HNL. We had to stay the night in LA and take a morning flight to HNL. But despite the delay, the gate agent in Charlotte did a good job of updating people and remained very polite even when it was clear people were getting frustrated and starting to get sharp with him. Pilots did a good job of trying to make up as much time as possible. I can't remember how much time they shaved off but I think it was more than 20 minutes. Customer service in LA was solid too. Went to CSD to get our tickets changed. They had already changed our flight to a 8 AM flight. We asked if we could take a later flight because of the kids and he was able to accommodate. They also gave us vouchers for 3 meals and a night at the Holiday Inn. Having a delayed flight is never fun but the AA staff was amazing throughout."
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "My two Grandchildren and Daughter and Son in Law were bumped from first class due to change in equipment. There was no refund or other compensation offered at the gate. Agent said to contact AA customer service."
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Pros: "Crew on flight to Charleston was nice"
Cons: "I was supposed to make the trip from BNA to CHS at 2:30, we were delayed over 1.5 hours, making me miss this flight by 5 mins. Then I was put on 10pm flight which was cancelled! They couldn't get me to HHH until 6pm the following day. I would have missed my entire conference. The closest they could get me was a 10pm flight to charleston, then I had to rent (AND PAY FOR) a car and drive 2 hours to HHH in the middle of the night. The customer service people were less than helpful. They aren't allowed to help you make car reservation. My flight on the way back from HHH to BNA was a similar story. Thankfully my connecting flight was delayed an hour or there was no way I would have made it."
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "The plane crew were quite kind and efficient"
Cons: "When we bought our tickets we asked about how much time to allow between the London flight and our connection to Knoxville. We booked expecting to take the early connection if we could get thru customs early enough. We did, asked for boarding passes and were told it would cost $150.00 to take the earlier flight...so we sat for more than 3 hours waiting for our connection, after buying over $2,000 in airfare, traveling for 24 hours and seeing a partly empty plane leave Charlotte for Knoxville. We were the given the back two non reclining seats on the flight, even though we had booked weeks in advance...so no we felt very let down at the end of a difficult trip."
Pros: "I was so comfortable I slept - I never sleep while traveling"
Cons: "It was fine"
Cons: "The flight was delayed by 15 minutes. We had well over an hour to go have dinner, so we did. While we were gone, they moved our flight to another gate and left no sign behind-just an empty gate. Nobody, including AA staff at another counter would tell us whether we missed our flight. A passenger getting on another flight overheard us and told us what happened. When we found the right gate, I told the attendant that they should have left a notice on the digital board at the previous gate. He became very effeminate and gave me a piece of his mind, since he had "personally" made the announcement. It didn't matter to him that we weren't there to hear it. That was our problem. The flight was delayed even longer after we boarded because of a fuel gauge issue, and when a few passengers moved about to use the restroom or get belongings out of their luggage, the female attendant on board scolded everyone like school children. We finally got home, an hour and a half late."
Cons: "Did not depart til 7AM THE NEXT DAY"
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
"I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable."
"Non stop flight with no issues. Wish they weren’t seasonal to Asheville"
"Late, dirty and uncomfortable."
Pros: "Quick boarding. A bit of personality from pilot"
Cons: "The delay at gate was said to be 10 minutes- no update for at least 30. Almost an hour waiting for gate"
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Pros: "Flight crew was very helpful ."
Cons: "The crews at the airports are extremely rude and impatient."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Cons: "Absolutely GREAT!!!"
Cons: "Bag fees are a little high"
Cons: "Reclining seats would be great!!"
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Great crew"
Pros: "Love Allegiant!"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Cons: "They could have not been 8hrs late"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Cons: "Seats were not comfortable"
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "Early out and early in."
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "Long delays"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Cons: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "It got us there and back for a descent price. The flight was fine but the seats are not comfortable and do not recline. I wouldn't suggest Allegiant for anything more than 2 hours and that was even pushing it."
Cons: "We arrived 3.5 hours early and the line was very long. They must have had a system glitch but didn't communicate to anyone in the line as to what was going on. When it did come time to board, they told everyone in the line that was going to Cincinnati that we couldn't check in until 2 hours before the departure time. Apparently there were some other flights that left before us. If they had told us to keep our place in line and to let other people through, that wouldn't have been a problem. But, they didn't. Their own website says you should check baggage at least 2 hours before your flight and no more than 4 hours before. They took it upon themselves to change the rules on people who arrive early. Then, once they no longer had anyone else to check in, they changed their rules again and start checking in people for Cincinnati about 2.5 hours ahead of time. A little communication and brain power from the staff would have gone a long way. After all that mess, the flight was delayed leaving about 15 minutes without any updates from Allegiant either."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Cons: "I attempted to check in online and was unable to do so. Bad app."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Cons: "Not enough options and what was available was pricey."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Pros: "Highly recommend"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Pros: "Fast seating with veteran's seated first."
Cons: "Small seats that don't recline."
Pros: "Some of the crew was VERY rude. I was uncomfortable and will never fly through them again."
Pros: "I like how cheap the ticket was!! I hope to receive more cheap offers and discounts from you guys."
Cons: "How small the airplane seats were."
Pros: "Non stop close to home"
Cons: "Boarding outside in punta gorda"
Cons: "The flight was delayed. Then once aboard, the seats were hard and I could feel the metal pieces through the seat and the back rest for the entire 4 hour flight. The flight attendant wasn't plesant either. She asked if I wanted anything to eat or drink and when I asked her what she had, she proceeded to point to the magazine and told me to look there. Don't want to fly Allegiant again."
"Boarding was too long. The Seats are too thin. The snacks were water and a cookie."
Pros: "The gate counter gentleman was fantastic. I was seated at the window and I had lost my compression socks on the flight just a couple days before so I wanted to be able to get up and stand without climbing over a passenger. Since I am over 60 years of age, I asked if there was an opportunity in the very back to have an empty seat next to me. Me did find me one and I TOTALLY appreciated it. I used to have the status to have the better seats and it was hard to lose that...this was wonderful. Thanks for making me feel valued."
Cons: "The communication while we were awaiting the delay due to thunderstorm. We did get 2 updates, but I feel over communication better than under ;)"
Pros: "Snacks and movies"
Pros: "Very nice crew"
Pros: "Not much."
Cons: "My baggage got lost. Don’t lose it."
Cons: "CCheck in process was horrible I only had a small bag which fit under the seat and yet I could not check in online or at the kiosk without somebody coming out to certify that my bag was indeed small very stupid and very cumbersome. I’ve been a United flyer for 30 years and this is the worst experien"
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Cons: "Overall, flawless"
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Cons: "Serious delay, deplaned once and arrived 5 hours late with no real reasom."
Pros: "On time, smooth and lots of cabin space for my carried on."
Cons: "United should have allowed the super-economy ticket holder to check in online get my boarding pass especially I didn’t have any bag to check in. I was almost late for my plane because counter assistance is needed in my case, while there was no counter for NO-bag check-in. The kiosk rejected my check-in as well as online check-in. It was confusing and frustrating; I felt like the United Airline did that on purpose to deter the super-economy ticket buyer. Please be aware of time to take to check in with NO BAG with Super-Economy ticket at EWR."
Cons: "I didnt like customer service at all"
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Pros: "Fast time"
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "Left the gate one minute early, sat on the tarmac for 20 minutes, arrived 10 minutes early."
Pros: "we were on time, and the crew was nice."
Cons: "Boarding goes from the front of the plane to the back. When you're sitting towards the back, it's not ideal to have to trip over fellow passengers who are already seated in the front. Why not board from the back to the front like other airlines?"
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Pros: "We liked the fact that George and Amanda were so very nice helping us when our flight was so late that we might miss our connecting flight. They assisted us getting seats on another carrier."
Cons: "We didn't like that they kept changing the times we might be departing. One minute it's an hour, the next it's 2. No consistency."
Pros: "When i initially bought my round trip tickets. I chose the seating assignments for my boyfriend and i. When i got to PBI to check in, computer showed we did not have seats. When i questioned the ticket agent, she replied, "it didn't matter when you purchased tickets and it doesn't matter if you chose your seats, you can be bumped at any time". ..so after everyone boarded, then turns out my bf and i can't sit together, we ended up 5 rows from eachother, and we both have anxiety from flying. I am very disappointed with United Airlines, and will do my best not to book with them again. NOT THE FRIENDLY SKIES."
Cons: "Our plane arrived late causing a 20 minute delay, and then we sat at the gate for a very long time after boarding, which ended up in a full hour delay getting out of Newark."
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Pros: "Thankful for safe landing , staff was fine."
Cons: "Flight was delayed, plan was leaking something that was discovered when we were taxiing from gate. 1hr 10 min delay"
Pros: "the handicap assistance was marvelous! Very friendly bunch of people and I didn't have to worry about getting to my gate."
Cons: "internet/movies at a cost. I thought there were free movies, or so it seemed, but I could not figure it out. Would have made more sense for a little instruction for the free movie."
Pros: "Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two."
Cons: "I was starving and literally dehydrated. I was so thirsty."
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "I like everything!!everyone was so nice that it makes you feel so welcome and that you're like in home!!!"
Pros: "Safe flight"
Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "No delays."
Cons: "Entertainment was close to none."
Pros: "I had left the hospital a few hours before boarding and had to use a wheel chair. I was assisted onto the plane ad to my seat. The crew helped me when I needed to use the lavatory."
Pros: "Every thing about United this trip , from the efficiency of the gate to the flight itself , I upgraded to first class this trip due to an injury , I never said a word but the staff noticed I was in distressed and I couldn't help but notice how accommodating the entire crew was concerned for my comfort and were on point , also at the same time if I was trying to sleep no one bothered me until I was awake and looking around"
Cons: "Nothing , the Captain was able to find a better route then suggested because of hurricane Mathew ,, we landed earlier than expected from departure"
Pros: "Staff was very nice"
Cons: "Seats are very small. Felt like the person next to me was practically sitting on top of me."
Pros: "Crew was very pleasant and accommodating. Flight was as smooth as glass; great on time for departure and arrival."
Cons: "Did not give senior citizens who needed it any extra time to board; only disabled people. Free snack portion was extra stingy. Other airlines we fly moffer more than one tiny package! One of our party had a seat (aisle) that he could not move in once seated. Free entertainment was very stingy! Other airlines offer much more free entertainment in the way of TV."
Pros: "i liked that the flight was smooth and departed onetime and arrived a little early."
Pros: "They got me there"
Cons: "The seats gave me a backache. The entertainment system made you pay to even hear news or track the flight. The screen was so close you couldn't really watch"
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Everything went how it should."
Pros: "No surprises."
Cons: "Small seats"
Pros: "The crew was great and the food was passable"
Cons: "The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it."
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "No drama. Everything on time. Crews were great."
Cons: "Seats cramped but I'm 6'7" so I should have put more effort into getting a bulkhead or emergency exit seat. My fault."
Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."
Pros: "The crew was really nice and helpful"
Cons: "The plane didn't take off for an hour later because they said it wasn't prepare for takeoff-in the airplane was so cold everyone was freezing. They could've done something for us like a free snack or free TV for waiting an hour"
Cons: "The flight was over two hours delayed and every twenty minutes we found out it was delayed another 30 minutes. The crew was terrible. There was no beverage service, and when I asked for a blanket at the beginning of the flight the crew didn't give it to me for over 2 hours. The crew was also very rude in general. There was no entertainment of any kind. The pilots kept pushing back the time we were taking off every 15 minutes and kept changing the arrival time drastically. Overall, horrendous experience."
Airlines flying from North Carolina to West Palm Beach have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Carolina to West Palm Beach
Masks required on board, masks provided on flights from North Carolina to West Palm Beach
Social distancing seating
Middle seats unavailable to book on flights from North Carolina to West Palm Beach
Testing for antibodies, testing for symptoms for flights from North Carolina to West Palm Beach
Waiving of change fees. Search flexible flights from North Carolina to West Palm Beach