Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "In flight Wi-Fi and entertainment is nice and helps pass the time."
Cons: "Boarding was slow, and contributed to a delayed take off to ATL. Flight arrived late and caused a missed connecting flight."
Pros: "Nothing... no movie, no food, just awful."
Cons: "I decided to cash in some miles for first class, what a waste. Never book first class on delta flying a short route, it’s just not worth the money. The flight attendant had the ATL attitude, if you know what I mean."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Punctual departures. Adequate overheard space."
Cons: "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "The flight attendants were incredible the flight was great the movies for good great for our flight"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Missed connection"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "Customer service very courteous and friendly."
Cons: "Delayed 2.5 hours"
Pros: "The flight was delayed, and delayed again, and finally delayed to 18 hours after original takeoff time. I was rebooked on a flight for the following after, and that flight has been delayed twice so far. Never again will I fly Delta."
Cons: "That I never made it to my destination"
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Cons: "With only one gate attendant, boarding was slow and unorganized."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Pros: "Fast boarding and short time from gate to take off."
Cons: "Not much."
Cons: "Flight was an hour late getting into Raleigh, so an hour late leaving Raleigh for MSP. That gave barely enough time to hurry straight to the gate for the MSP to MSO flight."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
Pros: "Fast boarding the plane! Great snacks! Great flight attendants."
Cons: "We sat in the plan for 45 minutes before taking off and arrived 20 minutes late."
Cons: "This flight never happened bc they didn't have a captain for the plane. Not a delay - not maintenance issues - just didn't have a captain so sorry your flight is cancelled. Ridiculous"
Pros: "Although the flight was delayed we were deplaned during the delay, always a plus. The flight was fast to help make up time."
Cons: "Take off,flight and landing were a bit rough, but as it was only partially due to weather, understandable. A little difficult to endure the speed and sharpness."
Pros: "Everything was on time & comfortable."
Cons: "The cold I caught on the way to my destination, but, Oh well. Such is life."
Pros: "The crew was nice, the flight was fast"
Cons: "The flight was delayed 3 times and caused me to miss an appointment in New York. I could've driven back to New York and I would've been home faster."
Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."
Cons: "Have a screen to watch movies."
Pros: "Need to improved"
Cons: "About entrainment is was poor, food not good,attention was so so ."
Pros: "Friendly and helpful staff"
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Cons: "Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is."
Pros: "Online entertainment and we needed to change our flight time same day and they accommodated us with no problems. Great snacks and in flight services"
Cons: "Food was horrible. Justo a sort of cupcake as breakfast."
Pros: "It was a new plane and the service was also good"
Pros: "Outstanding customer service, The crew is awesome!! I would continue flying any change that I get on LAN."
Pros: "Staff was nice"
Cons: "Our original flight was cancelled, and we were put on a flight that landed at the same time our connection was scheduled to take off. We had to run last minute and beg to be put on an earlier flight that gave us a chance at making our connection. Our luggage did not make the transfer, and LAN has only exhibited further incompetence with finding and returning our baggage. Here we are two days later in a tropical location with no clothes or necessary gear."
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."
Pros: "Good service"
Cons: "My bag got lost in Lima, and there was plenty of time for the connection."
Pros: "pretty good econ seats on LAN"
Cons: "Peruvians don't board in an orderly manner...dutifully waiting in line for your turn is a N. European thing"
Pros: "On time, good service, great new entertainment system"
Cons: "Small cramped seats"
Pros: "Took great care of us, food, drinks, and very nice crew."
Cons: "If I had 18 inches between me and the seat ahead of me I would say that was generous. The seat reclined all the way back so for 3 plus hours I had the person ahead of me in my lap"
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Cons: "the LAN TAM proudly offers its new inflight entertainment system. However the system is not available yet on most of the flights. In my case it was only available on 2 out of 6 flights. the food continue to be terrible with pasta or chicken as the only options."
Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."
Cons: "There was a huge delay for mopre than two hours"
Pros: "The service was good and the crew was very kind."
Pros: "Very impressed with layout of business class seats. Plenty of room, all seats are 2 by 2s."
Cons: "Food was mediocre"
Pros: "The flight was excellent"
Pros: "We were notified of the flight delay with plenty of time. We did not have to go to the airport"
Cons: "The stamp needed on the boarding pass indicating the date change was missing and had to be corrected"
Pros: "Decent food, professional staff."
Cons: "Boarded plane with broken A/C. Extremely unpleasant and didn't explain the problem to passengers well in English."
Cons: "After making us wait 9 hours at the airport on December 23rd and telling us out flight was delayed, they swore to me that I would make my connecting flight and that I shouldn't reschedule it. Then they finally cancelled our flight at 12am on. They told us it was rescheduled to 3pm on Christmas Eve (24th). By the time we got home it was 2am and we finally went to bed. LUCKILY my husband woke me up at 5am telling me our flught was pushed up to 7am. They moved it up 9 hours!! We spent Christmas Eve in chile even though we had amazing plans with my parents and family Argentina and we arrived to Argentina on Christmas Day. It was the worst experience ever the staff was rude and awful"
Cons: "In Buenos Aires we waited for several hours past boarding without knowing what our fate was, except that it was obvious we were going to miss our plane from Lima to NY. The flight staff was very flustered and stressed but at least they maintained a calm which was different than a week before at JFK when our outgoing flight on LAN was cancelled and people began a mini-riot. The police had to come to the flight crews rescue. LAN put us up in a nice hotel about 30 minutes from the airport. We got there at 3 am, the 3rd hotel layover of our round trip from NYC to Mendoza, due to LAN dysfunction. Never again LAN"
Pros: "Lan is a very good airline for the most part. The flight was comfortable and it was easy to transfer from one flight to the next."
Cons: "During one of our layovers someone went through both me and my traveling companions bags. In my bag I found a pair of mens socks and my belonging were left a complete mess. My traveling companion found wrappers for candy inside of her bag and the inside pockets and zippers had all been undone. I am not sure if this is the fault of LAN or of the ground crew at the airport."
Pros: "The crew was nice"
Cons: "Entertainment was terrible"
Pros: "The service on board. all the crew members were efficient and very helpful. Despite leaving Mexico a little late, we arrived early at Lima."
Cons: "One of my bags didn't arrive. However, they brought to me within 17 hours undamaged."
Pros: "Polite crew, comfortable seat, clean aircraft, flight on time,"
Cons: "Pre-flight: Unable to reserve seat in advance because of my "special needs" and difficult to understand the person (in English AND in Spanish) with whom I tried to speak by phone because of her poor pronunciation, diction, accent...."
Pros: "Todo el servicio muy bueno"
Cons: "Durante el viaje muchos bebes llorando y pateando mi asiento"
Pros: "The plane was new, with quality food and excellent entertainment."
Cons: "Due to a delayed departure from Miami, we missed our connection in Lima. While the airline was very proactive and friendly about providing all stranded passengers food vouchers and a hotel for the evening, the hotel was an hour drive from the airport so we were only able to sleep 3 hours before being picked up again to make our connection, and also did not have time to eat dinner or breakfast, I would suggest that a closer hotel be selected for future such instances."
Cons: "I travel to Bs As on TAM, as part of AA OneWorld. They separate my husband and me, giving priority to other people. The Flight attendant from TAM was rude, telling me that I have to give up my seat, or I would have to travel in the next flight. That was not only rude, but also unfair, since I booked my flight with time in advance."
Pros: "Excelente Atencion!"
Cons: "Algo pequeños Los asientos"
Cons: "seats were small and uncomfortable, no leg room."
Cons: "My luggage never arrived to the airport and they don't seem to be taking it as a serious matter. They're blaming Jetblue for misinforming me instead of trying to find my bag as fast as possible."
Pros: "The aircraft was small and with no personal screens. The surprise was that the aircraft had the possibility to connect to an internal Wi-Fi that allowed you to download a program and browse LAN programs on your own devices. The crew were very nice and helpful as usual."
Cons: "Not that much space between seats. The boarding was a little messy."
Cons: "International flight did not have individual screens, and the only movies offered on communal tv did not have an english option. Very disappointed."
Pros: "On time and smooth landing"
Cons: "No problem"
Pros: "Basically a smooth ride."
Cons: "Having one of our luggage not arrive, good thing we are in Lima 2 days however, we are still waiting for our lost luggage."
Pros: "Everyone made an effort to make my family comfortable including our 20 month old."
Cons: "The food was adequate. We didn't leave hungry but we weren't stuffed. Bring snacks."
Cons: "not being compensated for my flight being completely cancelled. will you be sending me money?"
Pros: "good good and service front desk and crew in the plane."
Cons: "Identification of flights unavailable at the Airport. Bad boarding procedure, all rows in the same line. in the plane very narrow compartments for the hand luggage."
Pros: "Was excellent. Love having that many movies at my disposal."
Cons: "Food was scarce. Was surprised how little they fed us during an international flight."
Cons: "I had to get information from fellow passengers who spoke Spanish, later act as an airline representative to other English speakers. When we finally got to Lima with a 3 hour delay, we were held in a parked plane for additional 20 minutes."
Pros: "Friendly crew, clean and comfortable Airbus A319."
Cons: "All flights were delayed, no proper announcement. We had no idea where is the gate? Poor management."
Cons: "The flight was delates 1:30 hours"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Pros: "great trip"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Lost our luggage on a direct flight"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Pros: "Entire flight crew was friendly and helpful!"
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Pros: "The nicest flight crew we experienced"
Cons: "The chairs were tight together"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "Clean comfortable and on time"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "Nice meals, attentive staff"
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Pros: "Service was good"
Cons: "Several of the seats were broken - not sure why they insist on everyone raising their seatbacks for security reasons while they continue to operate flights where customers can't raise their seats. Maybe this isn't that important after all? The plastic backs of the chairs has clearly been refinished but the finish has worne off or been etched with customer graffiti."
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Ran a little late."
Pros: "Spacious seats"
Cons: "Took forever To take off. Also a mix up happens with our seats & crew was unconcerned or helpful."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Pros: "short flight, timeliness, great service!"
Pros: "On time flight"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Very quick flight and good service."
Cons: "The flight was delayed about an hour."
Pros: "Flights were on time and had excellent in-flight entertainment"
Cons: "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "Flights were first class. I liked knowing the reputation of Avianca and that it is not known for cancelling flights. One of the best landings ever and in a challenging place!"
Cons: "The snack was basic, however it is a 1-hour flight"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "My first plane from Ashevile to Charlotte was fine."
Cons: "This plane was a little "scarier" than the other but I believe that it was because it was such a small plane."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Nice crew. Comfortable plane."
Cons: "The Cusco airport was a mess! Long delay an changed the gate twice"
Pros: "The food was good for airline food. The exit rows do give you more leg room."
Cons: "However if you sit in an exit row or directly in front of one you cannot recline your seat. This is a big deal if it is an overnight flight like the one I had because it makes it very difficult to sleep."
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"
Pros: "CREW AND ONBOARD FOOD MADE THE DIFFERENCE COMPARED TO OTHER AIRLINES SERVISING SAME AMOUNT OF FLIGHT HOURS."
Cons: "BUT ENTERTAINMENT WAS TERRIBLE FOR A NEARLY 5 HOURS FLIGHT NOT TO HAVE SCREEN ON EACH SEAT WAS A DISGUSTING EXPERIENCE. WHEN WE FLEW FROM BOGOTA TO PUJ PLANE HAD SEAT SCREENS AND WAS GREAT SERVICE."
Pros: "Competent flight attendants and modern airplane."
Cons: "My flight from Lima to Cusco was overbooked, so they bumped me to the next flight, which was 5 hours later. As a token of apology, they offered me a free lunch from one of the cafes in the Lima airport. I got to the cafe, and I was able to pick between one of two boring sandwiches. I was more in the mood for a different one that was one nuevo sol more, but apparently that was not allowed with my coupon. So essentially, I got to spend eight hours in the airport for a measly sandwich that wasn't very good. And then my return flight from Cusco to Lima was delayed by over an hour, which was also not ideal (although nowhere near as bad as the original situation)."
Pros: "Crew were great, flight was enjoyable and scenery stunning, enjoyed the flight once we got going."
Cons: "Mix up at the boarding gate - allocated gate 4 and then moved to gate 1. Half hour delay due to reshuffle not good when someone is meeting you at the other end. Entertainment system not working so lucky no one sitting next to me so could then move and this system not functioning properly. Suggest that any changes are given with plenty of notice and loudly and/or on the screen at the departure gate - maybe this has to be negotiated with the Cusco airport. Broadcasts in Spanish are okay for those who speak it but English is lost when announcements are made."
Pros: "The movies"
Cons: "The flight was late, i can not to watch the movie, the screen did not work sometimes. Furios stewardess."
Cons: "Make sits more comfortable, they are terribly uncomfortable for such a long flight at night."
Cons: "There were delays (3 times)"
Pros: "they gave me the special food"
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Pros: "On time, good staff, good dinner men7"
Cons: "Breakfast menu (omlette & chicken sausage) hasn't changed forever... 777 pods definitely more comfortable than 787-9"
Cons: "Air Canada needs to step up their game and get better in seat technology."
Cons: "Never happened. See above"
Pros: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Cons: "No individual entertainment on an eight hour flight."
Pros: "The seats were large, and they had power."
Cons: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Cons: "Flight back was OK but flight to Orlando was not. Travelling with s 94 yr old man in a wheelchair. Everything at Pearson is not conduscent to travel with a handicapped person. Poor layout, poor assistance, non caring people, long distances,, and final straw was air canada started boarding without calling for handicapped first. We had to stop them and then fight our way up the aisle with people all in the way. Terrible, just lousey. 3 and a half hours before flight we arrived and didn't even have a chance to get some lunch before flight. I give Toronto and air Canada the worst possible rating of any airport or airline I've ever dealt with. John O"Hearn"
Pros: "Got from point A to point B safe and sound and paid the least money"
Cons: "No room. Cramped, impossible to sleep on an overseas flight"
Pros: "Not a thing. Not a single thing. Truly no reason to encourage this airline."
Cons: "Absolutely awful experience. Zero entertainment options, save for BYOD which didn't even work for me - never was able to watch more than the first 30 seconds of anything, provided it would work at all. Also the film selection, had it worked, was wretched. Food was bland even by airline standards. Flight was delayed. I'm used to sleeping on these flights, even flying economy, but these seats were even more cramped than I'm used to. Perhaps all this would be forgivable had my flights been cheap, but no - it was about the most expensive trans-Atlantic flight I've had in recent memory."
Cons: "Several hours late due to repairs, despite the plane originating from Air Canada's hub. Seems they should have had a spare available to not delay us the several hours that they did. As I live 2 hours from the airport, it was not until I got there to check in that I was aware of the delay."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "I didn't like anything. This was a major disappointment."
Cons: "It was delayed 2 hours. Also, they announced at the airport that there were no monitors on the plane and we should download the Air Canada Rouge app. The connection at the airport was poor so I couldn't download the app but my friend did but she still couldn't watch anything on the airplane even though we were told we could get the app and get the on plane entertainment. I just couldn't believe that in 2017 there are allowed airplanes in such poor condition in the air. Also, I was traveling with 2 children and the airline didn't accommodate me at all. Many seats were empty and they put me in a full row. I had to sit on the floor for 8 hours so my children could stretch and sleep and the fly attendant didn't even bother to ask how I was doing but they would frequently bumped into my children's feet in the aisle. Also, a passenger's seat behind me fell apart. I could write an essay about this airline. Never again!"
Pros: "Upgraded to first class"
Cons: "Plane was old"
Cons: "Flight delay of almost one hour."
Cons: "At least snacks could have been given..."
Pros: "The flight attendant helped me find my gate which wad nice seeing I didn't have a long layover."
Cons: "There was no entertainment, flight was delayed, in the back row so couldn't recline seat, sat right next to bathroom, and the only attendant was busy all it took a long time to get her attention."
Pros: "The flight from Winnipeg to Toronto was ok. The flight was packed with military personnel and they all had large packs that had to be pushed under the seats but were really difficult to put there. Many of them were late for the flight for some reason so we were delayed leaving by a lot of time. The thing I did like was that the pilot made up most of the time so we did manage to barely make our flight to Ft Lauderdale as they were boarding it. The one from Toronto to Winnipeg was as I expected, a normal, nice Air Canada flight."
Cons: "I find that when I travel on the Air Canada Rouge flights I really feel like I am travelling on a third rate air line. Things don't work and you are squeezed in like sardines, Some people were boarding the flight with 2 carry ons plus a personal item. This always causes problems and seems to delay leaving as the crew then needs to either find space for it or need to check it and then deal with the complaints of the traveler."
Pros: "There are thousands of national brands that are kosher. It's not difficult to find products that all passengers can enjoy."
Pros: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Cons: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Pros: "No complaints"
Pros: "Great crew and helpers on the ground too! Loved the entertainment too! :)"
Pros: "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
Cons: "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Cons: "Not enough food or beverages"
Pros: "Only enjoyed entertainment"
Cons: "Quality & type of food Boarding sprocess Lack of carry on space Unprofessional crew Old plain- didn't realize still in operation Small seats Little to no leg room Fact you actually had to pay for rental of iPads Terrible entertainment system"
Pros: "Prompt and friendly service, comfortable and clean."
Pros: "Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight."
Pros: "We got to our destination safely and on time."
Cons: "No entertainment system. Seriously? No TVs for an international flight?? They should at least tell you that in advance so you can download movies and bring your chargers. We didn't get drink service until about 2 hours into the flight. Terrible. Food was boring and bad. Finally- we had to pay for wine and beer. On a $1000 flight? I have traveled internationally at least 15 times and this was by far the worst flight yet."
Cons: "The flight from Montreal to NYC was late by 2 hours:("
Pros: "Other than the rude employee in Vancouver's ticket and baggage counter, I'd fly Air Canada all the time if I could. SO much better than any of the other commercial airlines."
Cons: "We had a 10 hour layover in Vancouver, which would have been fine except that we had to get our luggage and recheck it the following morning. This left us outside of security, unable to go anywhere to rest. No one expects to be comfortable when you spend the night in the airport, but this was worse. No where to sleep, no decent chairs to rest in. We weren't sure why, since our connecting flight to Seoul South Korea was also Air Canada, our luggage had to be picked up at baggage claim, held on until the following morning, then rechecked. The clerks at the Air Canada ticket and baggage counter were supposed to be opened at 9, but an incredibly rude employee snapped at me that he didn't have time to talk to me, that I'd just need to wait until 9:30 when they opened."
Pros: "Always seems to happen with some leg of an Air Canada flight....and they couldn't find my luggage, so delayed my boarding at Customs, too."
Cons: "There's a strong reason why the Asian airlines have greater customer satisfaction. I flew Eva Air, Cathay Pacific and China Airlines before. Their flight attendants literally walk back and forth non-stop during most of the time in the air to serve the passengers. Their food are much better. Added benefit: their flight attendants are much younger and prettier!"
Pros: "I liked the streaming entertainment I enjoyed the friendliness of the crew I was pleased with the Canada air app allowing check-in and tracking of flight"
Cons: "The comfortability of the flight was poor. Both my wife and I were too uncomfortable to be able to sleep on out more than 9 hour flight. Leg room bad, seats uncomfortable."
Cons: "My carry on bags were checked in till Toronto and NOT lax ??? Checkin crew not helpful caused me lot of grief- I had to get the bags out from customs at Toronto and then take them on board for the flight to LAX- Customs and immigration- unnecessary hassle!!"
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "Although I had to walk quite a way to get to my seat, once I got there, I had a very comfortable and enjoyable flight. The food was good, the bathrooms were close and easy to get to, the crew were friendly and helpful."
Cons: "I wish there were more wholesome movies or audio books to choose from."
Pros: "I always like to fly Air Canada for long international flights. Everyone has their own TV, where you can choose what movie/TV show you want to watch, or what game you want to play. You can also pause, fast forward, and rewind at any point, which is not always possible on other airlines. The food was also very tasty. We were served two full meals and a sandwich. The alcohol was free, which was lovely too. The staff were nice and there was plenty of leg room. Overall, it was a great flight."
Pros: "Nothing about the airline ."
Cons: "At the bwi airport they have to agent u can talk to except u have to wait when they are boarding a flight before u can see someone at the front desk . Lost my bag and even the airport police said it's a normal thing as they get complains every day . Called a million times and they still won't give me detail info. I classify them as the worst airline I've ever used in my 30th ears of travel and if they are the only airline on earth I rather never travel"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "It was very cold!"
Pros: "Good leg room."
Pros: "All services and most of all excellent customer services."
Cons: "Food offerings were really mediocre and poor quality. For the staff and crew, I did not get the feeling that they had a service oriented mentality in their communications and attitude. It felt more like I was being processed- just one of any number of faceless people that needed to be dealt with as quickly as possible."
Cons: "Overall good"
Cons: "Late for everything"
Pros: "The new premiere plus was pretty nice and roomy with recliner feature and big personal screen. I'll try this again."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "Quick and smooth"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Cons: "Pretty much everything I hated, starting from the time they charged me extra 100 bucks for second luggage which was mentioned as free both by kayak and Lufthansa to me, major breach of customer trust. Apart from that the crew was in general rude, didn't find the experience anywhere close to comfort"
Pros: "The plane was clean, airy, comfortable, and not overbooked. The flight attendants treated me very well. Boarding was easy and the gate agent was extra pleasant."
Cons: "The flight attendants were downright rude to some of the other passengers, the ticketing agent had a nasty attitude and made for a very poor "first contact" experience with the airline. The front desk agents at the United Club in EWR were aggressively officious with a lot of the guests that day as well. Overall, customer service was very poor, even though the attendant on the flight were quite nice to me and gave me great service."
Pros: "Economy class is super cramped. One of the flight attendants was unpleasant."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Cons: "Gate attendant accused me of trying to get "free extra baggage" when I simply asked whether there would be gate-checking on this particular flight."
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Pros: "First class was fine - nothing too special"
Cons: "delay too long"
Pros: "The hospitality of the crew."
Cons: "The amount of snacks that were served."
Cons: "Video screen did not work"
Cons: "Pilot landed us very hard in good weather."
Pros: "i liked that the flight was smooth and departed onetime and arrived a little early."
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Excelent services and good customer services"
Pros: "Everything went how it should."
Pros: "Can't usually go wrong, 1st flight of the day!"
Pros: "Good leg room. The snack was good - a waffle cookie. Crew was cheerful. Plane was clean."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "I liked the entire flying experience. It was ideal. Best part to me was the pre check and not having to go thru the line. Flight left early, arrived early, I had a middle seat and it was comfortable."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "No surprises."
Cons: "Small seats"
Pros: "All was very good"
Cons: ". Before boarding they said flight was full and there wouldn't be enough room in overhead compartment, so I checked in my carry all. After landing I expected to pick it up as we exited the plane and was told it was on the carousel ."
Pros: "Efficient Boarding"
Cons: "No in seat Video. Free entertainment promised did not work on my laptop."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was on time the crew was helpful and friendly"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Pros: "No drama. Everything on time. Crews were great."
Cons: "Seats cramped but I'm 6'7" so I should have put more effort into getting a bulkhead or emergency exit seat. My fault."
Pros: "On time"
Pros: "Short flight , every thing was good f"
Cons: "Flight was likeable short flight"
Pros: "Friendlier attendance."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."
Pros: "I loved everything , I would fly with United airlines again , thank you so much."
Pros: "The whole experience was great, plenty of room in the seats and leg room. Fun flight"
Cons: "It was all good . Can't say the same for the flight from Huston to Seattle"
Pros: "After having worked Monday 10 am until 7 pm AND then10 pm to4 am i was exhausted boarding a 6:50 am flight. Needless to say i was asleep before we left the runway. No-one bothered me, and I slept the entire flight. Didn't wake up until we landed in Newark and the tires hit the runway. Thanks United!! I'll def be utilizing your airlines again!!"
Pros: "Plane was very clean and seats were comfy"
Cons: "Flight was delayed and no snacks were handed out."
Pros: "RDU to EWR was fine, but the return flight was way oversold, and we didn't even get seat assignments until it was time to board. I purchased our tickets months ago, checked in 24 hrs before, and did not check bags, but we still had to stand online and keep reminding the gate agents that we did not have seats and that my three year-old had a car seat that needed to go in a window seat. Once on board, the first clas flight attendant was awesome! She helped us fix a seating nightmare (agent had given my 3 y/o a seat by himself) and came back to coach during the flight to give my son some wings and to just check on us. She and our safe arrival are the only aspects of the entire experience that deserve any stars whatsoever."
Pros: "Everything was on time and adequate. That seems to be the standard for a great flight these days."
Cons: "No pretzels or peanuts."
Cons: "A lady on the plane threw up 5 plus times. The vomet got me and other passengers. The flight crew did not clean it up and was very rude. We I complained I was told " Who do I think I am" I responded I am a paying passenger. I am very disappointed in United the way this matter was handled and the nonprofessional attitude of the flight crew. This is a very concerning due to the unsanitary and health risks involved. United should look into this ."
Cons: "no food< no entertainment, crying babies, why can some flights be for adults only?"
Pros: "The flight from Newark to Lima is about 8 hours so definitely worth it to upgrade to Business/First class. Much more comfortable and better food."
Pros: "Smooth Flight"
Cons: "No movies nor Internet"
Pros: "It was a short flight."
Airlines flying from North Carolina to Peru have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights