Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Indiana
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Scores according to KAYAK customer reviews
Pros: "Comfortable seats, friendly crew. The baggage claim staff were very helpful!"
Cons: "I went to Seattle, my bag went to New York."
Pros: "Air traffic control re-routed the flight which delayed our take off and extended our flight time. The captain was good about keeping us informed about the delay, and the new schedule. The delay wasn’t Alaska’s fault, and the crew made the best of a not ideal situation."
Pros: "Ease of boarding and friendliness of crew"
Pros: "The crew was amazingly helpful and kind (as I was flying solo with my three kids). The seating was also very comfortable."
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Pros: "Nice crew and smooth flight"
Cons: "They had overbooked the flight and several passengers (including myself) didn’t have seat assignments until everyone had boarded the plane. I was never able to select my seat assignment so got whatever was left."
Cons: "Ventilation, flight was stuffy."
Pros: "There was someone who worked at the ticket counter on gate B9 who was so sweet, friendly and competent. Not only was she pleasant and quick to everyone she encountered but she helped my daughter and I get seated together. Unfortunately I didn’t get her name...."
Cons: "Not much really. It was a great flight."
Cons: "Seat assignments. Friendlier boarding. On time operation."
Cons: "Me deaf. They not communicate me"
Pros: "Leather seats"
Cons: "Narrow aisles"
Pros: "It was clean."
Cons: "Flight was delayed"
Cons: "The stewardess, the time waiting on the tarmac and the many, many, many delays. Also my seating in the middle seat. I am elderly and handicapped and I requested a change and was turned down by the stewardess in very clipped tone of voice."
Pros: "This flight was overall really good."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "Very accommodating, friendly staff and comfortable seats."
Pros: "Military friendly"
Cons: "Flight was delayed about 2 hours while they ran checks on the plane but otherwise smooth."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Good price and value. Crew were good."
Cons: "One restroom was out of service so people were continually lined up down the aisle waiting."
Pros: "We love flying with them"
Pros: "Great flight,"
Cons: "Lost my luggage:( I had to catch a bus from Toluca back to the airport to pick up my luggage the next day. It's was about 2 hours each way."
Pros: "So much leg room!"
Cons: "There were no flights for me to make my connecting flight"
Pros: "Nothing to say"
Cons: "Lack of entertainment, no Wi-Fi"
Pros: "On time"
Cons: "Late at night"
Pros: "Staff was friendly. Very apologetic about the delay. Offered accommodations that were within reason."
Cons: "There was a delay. Which is understandable and not the airlines fault, but I feel like there should be a more specific boarding process and exit process, especially since there were so many people near missing their connecting flights. Understandbly there is only so much an airline can do, but it can really frustrating when the staff says “seats #-# board and everyone rushes on like a heard of cattle regardless of number. Similar exit experience."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Cons: "I did my checking on line..i got to the airport at 6 am, tried getting my board pass i couldn't. I made line to get help and they told me it was too late. That i had miss my plane!! It was supposed to leave at 7am i had enough time, they said no..had to purchase another ticket for the next day pay $300 more. My family who was at the airport said that flight was delayed by 45 minutes anyway..next day got there at 5am we board the plane and it was still late we were supposed to leave at 7am didn't leave till 7:35am...i am for sure never flying with Alaska airlines anymore..."
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Pros: "The service was good they did keep us informed while we were waiting two hours on the airplane for a crew member"
Cons: "Waiting for crew member 2 hours"
Pros: "First class is the best in the industry."
Cons: "It would be better if this, the last flight of the day, left later"
Pros: "Clean jet, friendly crew"
Pros: "The staff at the gate and the flights were awesome. It was my first experience on Alaska and I will definitely be ok again."
Cons: "Can't think of anything."
Pros: "On time, quick boarding and exit. Friendly crew. Got my luggage off the line quickly too!"
Pros: "Very professional atmosphere"
Pros: "Enjoyed it, and great coffee."
Cons: "Flight was delayed and gate switched multiple times."
Pros: "boarding, refeshments, and deplaning were all well done. flight attendants in the rear of the plane were personable and helpful."
Cons: "no complaints"
Pros: "Got a free carryon."
Pros: "We loved the nonstop flight."
Cons: "Not much in directions/instructions. Waited in check in line only to be directed to another kiosk to print our paperwork, then wait in line again. Would have gone smoother if there were signs telling that."
Pros: "Attentive staff. Great to children traveling alone."
Pros: "Loved the complimentary beer and wine!"
Cons: "Kind of a small plane."
Pros: "Comfort and customer service"
Cons: "Nothing g"
Pros: "Delay, Plane workers kept say " that bag has to go underneath" to people as they walked down the aisles like fill Sargents. Do they know the word "please"?"
Pros: "On time departure, comfortable and clean seats with headrest support."
Cons: "The boarding agent was unorganized and rude. Passengers lined up that were not being called and it left no space for those that needed to board to get in."
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Cons: "Never flying with Delta again"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Cons: "The seat was squeaking all the time"
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Cons: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Cons: "Vegan options"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Cons: "The girls were sweet as usual!"
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Great early morning flight."
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Cons: "Plane was so small I couldn’t even put my backpack in overhead and nobody told me to check it even when I asked"
Pros: "On time"
Pros: "This flight is always on time and flying on Sunday is a great option."
Cons: "To many screaming kids"
Cons: "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
Pros: "Quick flight"
Cons: "Delayed and then arrived at airport and sat on tarmac for too long waiting for clearance to go to gate"
Pros: "no drink was provided"
Pros: "The flight was excellent and caring. They were very helpful after my son vomited in flight as we were landing. I was impressed with both flight attendants in the back of the plane. Great service"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Cons: "Delayed flight"
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Everything went off without a hitch."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Cons: "No check in to Minsk from Paris"
Pros: "Liked that they were able to update our seats so we could sit together (spouse,baby,& I)."
Cons: "That the flight was delayed more than they informed us & it appeared that the gate crew did not know how to work the ticket machine & we waited to board with our daughter for 20 mins."
Pros: "Pilots skill - it was raining hard when we landed"
Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"
Pros: "Checking bags at the gate and picking them up at the gate on arrival"
Cons: "no access to sky club"
Cons: "All was well"
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "Left on time, plane was clean and arrived early"
Pros: "on time. great flight attendnant"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Cons: "Because my earlier flight was delayed they put me on this one in a middle seat I had payed for a plus front seat"
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Pros: "Airplane was good, boarding was fast."
Cons: "No tvs."
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "Crew was friendly"
Cons: "Crying kids on flight"
Pros: "Was on time, in fact early. Boarding was smooth"
Cons: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Pros: "waited for us. We were late from Yuma"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "Delayed flight"
Cons: "The seats are HORRIBLE on this plane! It was like sitting on a concrete block for 2 hours!"
Cons: "They hate kids"
Pros: "Direct flight, quick and easy. Dinner, breakfast and complimentary drinks were nice."
Cons: "The plane for this flight was lacking current amenities such as power supplies for devices and individual tv screens. The gate crew was a bit rude commenting on my tardiness to board although it was due to my flight arriving late from Denver which I feel they should have known was not my fault."
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Cons: "Delay upon delay"
Pros: "Nothing n"
Cons: "Again - door broken on connecting flight as was the first leg. American needs to better maintain their planes. This is ridiculous"
Cons: "The communication to the passengers. Our flight kept getting delayed every 30 min. They kept telling us different reasons. We were supposed to take off at 2:40pm and we waited every 30 min delay until 7pm. We have kids so we had to get home. We ended up renting a car and driving to Austin."
Pros: "Food and staff are great"
Cons: "Small space between seats"
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "Crew was great, on time, boarding smooth"
Cons: "Wifi did not work"
Pros: "Crew was cordial. Pilot did treat during some rough turbulence."
Cons: "Late boarding, narrow seats"
Pros: "Amazing Crew"
Cons: "The WiFi to work."
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Cons: "How about refreshing your antiquated aircraft? Seats? Entertainment? Overhead bins?"
Pros: "The most efficient boarding process I've ever experienced."
Cons: "The crew seemed to be under a lot of tension and the audio jack to my in-seat monitor didn't work. After mentioning the faulty system to the crew I had to find a new seat by myself and there was no follow up."
Pros: "Even the food was decent (granted, I flew in 1st,so at least there was food)."
Cons: "Power outlet cover was busted. But it worked."
Cons: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "Efficient flight."
Cons: "Our party of four All had separate seated, two kids, even though we checked in at the earliest possible moment our only seat change options would’ve cost $400 to sit together."
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Pros: "Super nice plane. High tech . Comfortable. Good food"
Pros: "Overall good service."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "seat and seating was nice, boarding was efficient, movies okay"
Cons: "while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful"
Cons: "It wasn't Cathy Pacific operation."
Pros: "Nice flight once we finally boarded!"
Cons: "Flight was late causing me to run for my connecting international flight in LAX."
Pros: "Comfortable flight. Great communication from pilots, and the service was great."
Cons: "Very old fashioned plane, with one tv to watch a movie. I don't think I've flown on anything like that since the 90's."
Pros: "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
Cons: "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."
Pros: "staff was amazing, entertainment great, dasani sparkling lime water tasty, very clean and reasonably comfortable"
Cons: "the breakfast was made of 90% sugar - this was very disappointing."
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Cons: "Very poor boarding. Crew late but did not start screening and checking passengers until late. Had to ride bus to plane and walk a short distance in the rain which was moderately heavy."
Cons: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Pros: "Crew was very friendly"
Cons: "On a 10+ hour flight that you're trying to stay awake for, some sort of entertaining is near mandatory. Neither mine nor my boyfriend's TV worked. Even after the crew reset the system twice, they still didn't work."
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Pros: "We missed the original flight on American Airline because of security check tie-up. Fortunately American Airline helped us board Bristish Airway 3 hours later flight."
Cons: "British Airway flight 269 on 3/24/17 was lousy and toilets were filthy. I fell asleep and missed the meal. When I pushed the help button, nobody came for 10 minutes until I grabbed a steward passing by. Then I used the nearby toilet once, the floor was wet and the toilet papers were almost totally out. I was so disappointed by the experience that I will not recommend BA to any friends."
Pros: "On time. Quick boarding."
Pros: "The space , the TVs , the free drinks and the service"
Cons: "I purchased my flight at 5am the morning to fly out at 930 to be in ucsonbe for 12a. And when i make it to the gate they tell me im a no go. Thant my paymenr was not process but yet i never got an email or call saying different. I recived my boarding pass and my payment was pending!! I got the door shoot in my face and customer services was so rude i ended up buying anothete flight to tucdon with South West. Never flying AA. Pluse getting two shuttles to get onto ur flight is ridiculous!!!"
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "Nothing, although the crews were not bad at all."
Cons: "On the way out and back flights always late or canceled, ya right now I am in the process of trying to get re-en burst for motel and taxi which they said I was entitled to because the flight was delayed for mechanical is almost impossible. I would avoid American Airlines if at all possible to anywhere"
Cons: "The delay"
Pros: "Check in was done on my phone, boarding passes there too. Very convenient. On time, smooth takeoff and landing."
Cons: "Did not use entertainment. Asked for a cup of hot tea and got a cup of of coffee with a tea bag in it. Must have been because it was such an early morning flight! Didn't get biscuiit either! When I gave full cup to attendant collecting them and told her what was in the cup she never said a word or offered fresh cup."
Cons: "the flight had a two hour delay which put me into Orlando very late."
Cons: "Airlines are definitely putting profits above passenger safety!! How could they fully book a plane during the COVID pandemic?? Shame on you!!"
Pros: "Landed early and everything was just as expected."
Pros: "Stewardesses were pleasant"
Cons: "I had a basic economy so there was nothing I could have changed. The flight was good and captain alerted us frequently of status. Overall good"
Cons: "The Boarding was not fair. The most horrible experience in my life and the Customer Service made me felt like a delinquent."
Pros: "Overall was a good experience during the flight."
Cons: "Bag had been gone through and camera was stolen. Just can't pack anything of any value in checked bags. Sad."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Pros: "The flight was smooth."
Cons: "Free snacks and tv and charging sockets"
Cons: "Flight was very late departing"
Pros: "My trip overall was great . I like the many stops for us to walk around and not be stuck in the plane for 11 plus hours . Our planes all the way to Zurich and back had no delays at all . Awesome"
Cons: "The only proble we experience was in the way back our booking didn’t show in the system only partial."
Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Pros: "On time!"
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Everything was usual, nothing special."
Cons: "The planes were late, but more importantly they lost my luggage somewhere."
Pros: "They were very kind to my very tired toddler for a late night flight."
Cons: "Late to board. Slow to run through safety. Late late late"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Cons: "Thought we were going to have to spend the night on New Jersey. Because of it. No apologies or compensation. As a result, we didn't get home until almost 3:00 A.M."
Pros: "The captain explained the problem... The plane was not cleaned"
Cons: "Gate change twice!!!!! 2 hour delay!!!!"
Cons: "Room for sitting."
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "WiFi with Free Entertainment movies"
Cons: "Nothing, it was on time and very accomadating."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Pros: "Great trip"
Pros: "I like that the seats were more comfortable and had at least some padding."
Cons: "The gate had no comfortable seats and looked like a minimalists ' lounge. The gate agent did not actively give any updates to the boarding process."
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Pros: "Great service from take off to touch down!"
Cons: "No vhangibg table in 1st class cabin bathroom!"
Pros: "On time. Enough space ."
Pros: "Professional staff, landed safely, the NY skyline is gorgeous"
Cons: "Had to get on a later flight, TSA sucks as usual, I'm too tall for that plane"
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Pros: "Easy boarding. Plenty of overhead space"
Cons: "A passenger got sick and I didn't feel the crew was as compassionate as they could have been. No free inflight entertainment on a 4 hour flight."
Pros: "Everything is great"
Cons: "How I was notified last minute and had to figure out"
Pros: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Pros: "It was my only hassle free flight of that day."
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Cons: "My fright get canceled twice! So upset"
Pros: "Process went smoothly. Mainly everything that was expected was provided."
Cons: "I was disappointed the entertainment option on the United app was not available for this flight. Also, trash was not collected until the end of the flight which was irritating to keep I. My pocession for the entirety of he flight."
Pros: "Made the flight-arrived home early-good landing!"
Cons: "Racing to make it-thought we hadn't."
Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Pros: "Late boarding, other then that ok."
Pros: "Quick easy boarding"
Cons: "A bit of delay not to bad though"
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Pros: "That I finally got home although it was 4 in the morning!"
Cons: "Delays started early in the afternoon and continued for several hours. At one point the flight was cancelled. About 30 minutes later another flight was created with a 1-3 am flight. We should have been given an option to fly this late or rebook for free. It was too late to travel at this point."
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."
Pros: "The staff was helpful and friendly and boarding was fast"
Cons: "There was gooey stuff in the cracks of the inside paneling near the seams where something had seeped in, but overall, not bad. There was no entertainment other than their magazine provided, so that is not applicable."
Pros: "Crew was very good. Flight very comfortable."
Cons: "Nothing. It was a very enjoyable trip."
Cons: "No dislikes, everything went smoothly."
Cons: "What was suppose to be a 5 1/2 hr flight with a 45 min layover in Indianapolis turned out to be 13 hrs due to several aircraft maintenance issues including cracked cockpit window, flat tire, damaged cargo hold and an arragent crew. Supposed to land in Orlando at 6 pm arrived at midnight. Should have read Frontiers reviews before I booked on them, never again."
Pros: "Not to much."
Cons: "Was like riding a city bus. Even in row one didn't have much room to stretch out. Check in took awhile. Only thing they had going for them was good pilots and staff. But the planes are trash no entertainment, little selection of food and drinks. Don't suggest at all."
Pros: "The flight was on time. No delay."
Pros: "Everything was perfect. The $ for seat 1A was well-worth it. Room to stretch and I got right on/off."
Pros: "Fairly friendly staff. Could be better"
Cons: "1.5 hrs late each way in departure. 4 or 5 diferrent reasons given. That seems pretty consistent except for 1 one way of three flights with frontier this year. And mostly disgusted with the baggage/stroller crew next to us as we boarded and waited an hour to leave denver. A big white guy with brown hair was literally tossing chairs and strollers down his ramp. They were bouncing n I seen a wheel fly 20 feet in air, which he broke off of a stroller."
Cons: "If I had realized there was a $45 charge to carry on a bag, I would have paid the $20 extra for a more comfortable or direct flight, with a seat that reclines and room enough to open your laptop.. Will never fly Frontier again."
Pros: "Overall best service I have ever had flying an airline. Frontier is the best!"
Cons: "I was seated next to a lady with a one year old child. In an effort to allow her to spread out and be more comfortable, I asked if I could move to one of the three empty seats together two rows up ( this was after all passengers had boarded and doors had shut.) I was tod there was a fifty dollar upgrade cost to sit there. So those seats remained empty the whole flight as I had a one year old to help entertain. I understand policy and upgrade costs ( those seats were not first or business class,) but once we were in flight I thought the attendants would use common sense and Cortes you which they did not. Very disappointed in there overall performance. They were neither friendly or courteous."
Pros: "Great service from Frontier Airlines. I have flown many carriers and by far the best service I have ever had. Thanks Frontier!!"
Pros: "I guess it was the cheapest flight option, but adding the baggage fees it probably was not. The crew was friendly and fun despite not knowing what was going on with my layover, but that was probably not their fault."
Cons: "Had a two-segment flight and was only given one boarding pass (it was the same plane and flight number for both flights and same seat), which gave me trouble getting on both flights as it wouldn't scan properly. Asked several crew/desk folks about this and no one seemed to know what the deal was. Had to pay for what would have normally been a carry-on, which was not explained before purchase. Bags took an hour to get to baggage claim, which was heightened by the fact that I did not want to check my bag but I did since it would have been $40 to carry it on ($30 for checked). Overall was not a huge fan. Would be worth flying if it was several hundred dollars cheaper than other airlines, but in this instance it was not."
Pros: "Nice to be on a brand new Airbus."
Cons: "I had to check in through an agent, according to the kioske, and the line was a mile long. I made my flight by seconds and was at the airport an hour and a half before doarding time. I was also told I couldn't pay cash to check a bag and it was the only form of payment I had which was incredibly frustrating especially when the agent was rude and not understanding."
Cons: "Poor communication about luggage and fees when I asked questions, given wrong info which ended up to be an extra $100 I had to pay with traveling with an infant. Took over 20 mins to add infant at arms at luggage area with the supervisor, etc."
Cons: "I upgraded my seats to the ones with extra room but my seat mates were extremely over weight and I had to sit sideways to even sort of fit in my seat..I feel like if I pay and upgrade I should at least get the seat that I paid for to myself. The flight attendants avoided me most of the flight so I was unable to see if there was an extra seat available."
Pros: "overall very satisfying. havent flown in a number of yrs and things have changed a ton. Ur team did a great job. Booked thru Kayak. One suggestions would be a little more forthcoming with additional costs on website. For us newbies. I will fly Frontier again and have a better understanding of the exp. Thanks for 2 nicely done legs. appreciate the effort and the product"
Pros: "LOVED the TSA pre-screen... didn't know we had that... went through security fast!"
Pros: "Simple and basic"
Cons: "Frontier Changed my flight a few days before take off and had to change around all my plans for transportation. Gave us a much later flight and were not offered any compensation for switching to a much cheaper flight initially. There were no water option or snack that were complinentary and for a 2.5 hour flight that seems ridiculous to me. Not please with the hidden bag fees ($30-35 per person)and seat charges ($13-18). Better off going with a pricier ticket to start with. Download the app it is helpful to pull up boarding pass and add your seat and bags. The website is confusing with its dumb perks pop up page that no one understands. So do your research before booking with frontier. Wish I had."
Pros: "My first experience with Frontier, it was okay."
Cons: "The level of understanding in regards of cheaper flights mean increase on other ends, but to pay $40 for a carry-on/$30 for checked-in baggage is a blind-sided downer. One gets what one pay for."
Pros: "Cheap flight. Glad by lost bad didn't disappear into the abyss."
Cons: "My bag was lost, and the staff at the airport couldn't check to see if it made it on the flight or discover where it was. Took my contact information onto scratch paper (seemingly no official form or system). Tried to deliver it at 2am with no warning. Extremely stressful."
Cons: "Flight was canceled and the best they could do was get a flight two days later. They also were only willing to give one night at a hotel even though there was two days until their next flight."
Pros: "plane interior seemed clean and temperature was comfortable,"
Cons: "hidden costs, difficult to contact airline for exit row seating, original booking did not disclose $80 extra for an exit row seat, don't mind cost of food or adult beverage, but at least a glass of water or a cup of coffee would have been nice, confusion at check-in - we are not frequent fliers so better signage would have helped,"
Cons: "Seems to be always late for take off."
Cons: "We left 30 minutes late due to "paperwork" that was not properly completed and filed for an overnight repair."
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Pros: "The plane was new and clean, the staff was efficient."
Cons: "The seat was really uncomfotable"
Cons: "Cheap airfare, but it costs $45 to have a carry on bag and have $40 to check a bag. Ridiculous. Sleazy. Crappy."
Cons: "left us sitting in our seats for an hour at 12 midnight seats were horrible the most uncomfortable in my 40 yrs of flying will never fly frontier again"
Pros: "On time"
Pros: "Quick boarding process, and I love that there's no baggage fees for military."
Cons: "That drinks and snacks aren't free. Also that the flights are super early in the morning or extremely late at night."
Pros: "Fast boarding"
Cons: "The agent missed tagging my bag & having to pay for my carry-on $40 or $30 for check in."
Cons: "Had to go all the way through check in/ baggage because the tickets we printed out "was printed with bad ink". Ok yea, too bad it was printed on a Xerox mfp with the contract-issued toner. I'd know because I replaced it last. The attendant said it was common. Well, if that's common, just give me the damn ticket at check in. Make that compulsory. Duh?"
Cons: "technical faults one after other. 5 minutes became almost 3 hours. lights went out in plane too!!!"
Cons: "There are almost no space other than placing ur butt somewhere there. No space to eat. No space to turn around, no space to open a laptop."
Cons: "I took two different planes for my round trip and both Frontier airplanes had trash all over the floors."
Cons: "Seats are extremely uncomfortable. I was hurting even if my flight was only 3 hours. I was dreading the return flight. Seats don't lean back either."
Cons: "The drunk guy that was talking too loud and wouldn't shut up while drinking his Jack and cokes"
Pros: "Low fares"
Cons: "All of the hidden fees"
Cons: "Delayed 5.5 hours"
Cons: "Very poor delays"
Pros: "I traveled home safely!"
Cons: "No water service"
Pros: "They Cancelled my flight for the 2nd wanted me to wait until the 6 th to fly home had to get a different flight different airlines and different air port"
Cons: "They should of helped me out more and try and help me very up set over it all"
Pros: "I don't think it is right that you can't get a complimentary cup of coffee or a Coke product. To me that is a step too far in lack of hospitality. I don't care if I get entertained. I can read a book that I bring along. I also did not like that I had to purchase a seat to ride the plane. That seems wrong to me."
Cons: "Guess I put my thoughts in the wrong box. Read my suggestions in the other box please"
Cons: "Extra cost for a seat Extra cost for a carry on Cost for a beverage"
Cons: "Never fly with this airline. Delay for 6 hour, no one support, charge for everything"
Pros: "When we eventually got to our destination, we did so with the shiny side up."
Cons: "Delayed over five hours without any warning until we got to gate. I submitted my email and cell phone number when booking, but no notification. We could have enjoyed 80 deg and beautiful Orlando for five additional hours instead of the interior of the terminal. To add insult to injury, they were oversold and could not print us a set of boarding passes. The lady behind the counter said she had "never encountered this." I referred to my outbound flight where the very same thing happened 5 days ago. I wish I could run my business this way and make a profit!"
Cons: "No leg room."
Airlines flying from North Dakota to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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