Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Louisville
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Scores according to KAYAK customer reviews
Cons: "I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well."
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "Felt safe and sanitary"
Pros: "On time"
Pros: "Good! No complaints, no suggestions."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "Not enough toom between rows of seats."
Cons: "No food on board and we were hungry"
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Cons: "The Male flight attendant was rather rude"
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "No turbulence"
Cons: "Cramed plane"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Cons: "1,5 hours delay"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Lots of water"
Cons: "Almost an hour late leaving the gate."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."
Pros: "Everything was executed well. Flight attendants were lovey & attentive"
Cons: "Ac not working at last 30 minutes of flight."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "Friendly attitudes"
Pros: "The crew"
Cons: "The delay"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "Pls see above"
Pros: "What can I say...I love Delta!"
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the seats. Good choice of TV shows"
Cons: "Seat size"
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "Not much"
Cons: "Security line, waiting an hour to take off, no time for drink service. Awful flight"
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "On Time"
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "The crew was nice. It was a pretty smooth flight."
Cons: "The entertainment system didn't work. Very long flight to not have entertainment. No plugs for personal devices. It looked like an older plane."
Pros: "Crew ok. Not much information given."
Cons: "Bad weather. Bumpy. Low visibility. I can understand. I am a diabetic. Held for hours. No opportunity to purchase food. Two days to travel to CIU from Detroit, then flights cancelled. Rented a car to get home."
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Cons: "Being on Delta"
Pros: "Crew was very rude and did not follow actual baggage policies regarding a passenger’s batteries in their bag that fit just fine in the overhead."
Cons: "Crew could maybe re-read policy and use their logic to apply it correctly."
Cons: "Not as crowded as the LAX to PHX"
Cons: "Of course. EMPATHY"
Pros: "Kind crew."
Pros: "The crew for the rear of the plane for this flight was fantastic."
Cons: "More Woodford reserve. Was only 1 available."
Cons: "I sat in row 8, a main cabin extra row, just behind first class. The MCE seats are supposed to have a few extra inches but I actually had less room than if I sat in regular economy. The reason is because the wall behind first class comes straight down and prevents you from fully extending your feet. Newer layouts have a small cut out or stop the wall short of the floor so you can fully extend you legs."
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "The flight was on time"
Cons: "The crew, comfort, flight itself"
Pros: "Not too much delay/ wait between flights"
Cons: "snacks ?"
Pros: "Seats were roomy and comfortable."
Pros: "The crew and seating were good"
Cons: "The entertainment center provided on the hop from Phoenix to Tucson would have been better suited for my flying with three kids to Phoenix than the one Cars movie on the flight"
Pros: "Great entertainment and crew."
Cons: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Pros: "A couple crew members were great and attentive. A couple seemed like they would’ve rather been anywhere else."
Cons: "This plane is so outdated. For such a long flight, these days entertainment is everything. The movies got interrupted every time an announcement was made (as in the screens went black and never came back on only the sound) this happened to 3 movies! The “wifi” completely useless."
Cons: "No entertainment or WiFi at all"
Pros: "Flight was smooth. The flight attendances were pretty efficient."
Cons: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Pros: "Crew was friendly"
Cons: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Pros: "American Airlines staff from checking to departation were very friendly."
Cons: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Pros: "Friendly staff."
Cons: "Typically claustrophobic conditions. No in-flight entertainment."
Cons: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Cons: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Pros: "Crew does it’s best under miserable conditions. I love a nonstop flight."
Cons: "We were delayed over half an hour due to a broken tray table. Really. A 5 hour flight has no meals available, not even ones you can buy. Water and drinks were brought around once. ONCE in 5 hours. My husband and I were crammed in Middle seats 2 rows apart. And we had to pay extra to get those. Because they charge to check bags everyone brings their carryons on board."
Pros: "That we arrived safely and that the flight attendants were nice"
Cons: "Very uncomfortable seats again with no head rest. I have not had this on any flight of any length for a very long time. Most seats have the adjustable head rest. WHO EVER HEARD OF HAVING TO PAY ADDITIONAL FOR SEATS. AND I PAID TWO TIMES AS I CHANGED MY FLIGHT TO AN EXIT ROW SO PAID DOUBLE...TWO TIMES WHICH IS HIGHWAY ROBBERY."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Leave and arrive on time"
Pros: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Cons: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Cons: "see review headline above"
Pros: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Cons: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."
Pros: "I will only book a flight on a 777. The wifi and movies are a great perk!!!"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Cons: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Cons: "Need a better chess program"
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
Cons: "The first class flight attendants were VERY RUDE to the passengers getting on the plane, especially the male flight attendant. While serving drinks, instead of saying things like "pardon me", they would say "move" (as was said directly to me) and get out of the way" (as I herd him say to another passinger). Very disrespectful way to treat a person, let alone a paying customer! Btw...I am a middle class 5' 11" tall college educated male."
Pros: "Everything went well. No problems."
Cons: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Cons: "No entertainment"
Pros: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Cons: "Everything. DELAYS___DELAYS"
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "Everything except what I didn't like."
Cons: "Delayed departure"
Cons: "Delays, bumpy ride, narrow seats, no drinks."
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "More layover time. We bare made our connection to Milan because of need to clear passport line."
Pros: "The crew was very nice"
Cons: "The remote in the arm rest is the worst part of the aircraft. You can never rest your arm because you will always hit the remote changing the channel or turning the screen on."
Pros: "It was a very enjoyable flight. Flight attendants were great, comfort plus was great (I'm 6'5") and the food was good."
Cons: "I spent $1180 on this flight and my friends who where on the same flight and who reserved theirs after I did paid from $600--800 for their round trip. I was under the impression that Kayak gave me access to decent fares. I guess not. I'll be trying other sites from now on."
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Cons: "Pilot was late"
Cons: "Seats are not very big."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "Departed early for an early arrival which was pleasant."
Cons: "It was fine, roomie since I had my own seat section to myself"
Pros: "The crew was amazing."
Pros: "The flight was fast, quiet, and had a friendly crew"
Cons: "We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?"
Pros: "My seat and space was good. The plane boarded on time and left on time."
Cons: "The stewardess Susan Schultz was rude at the end of the flight."
Pros: "Everything the flight but the food was satisfactory with United and not accompanied with food"
Cons: "Food not satisfied or accompanying with ex food because portion was to small"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Cons: "Flight was delayed. Super small aircraft so suitcases didn't fit. Didn't have food options, just pretzels."
Pros: "I had no issues at all"
Cons: "People moving so slow with their overhead carry ons."
Cons: "Wait in Houston. Delayed flights. Not united fault"
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Pros: "Boarding done very efficiently despite being full"
Cons: "No complaints"
Pros: "The plane was newer and reasonably clean looking."
Cons: "I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long."
Pros: "Let us sleep with out disturbing!"
Cons: "Delays, delays, delays. Total of 4 hours delayed."
Cons: "My trip was for my dad's quadruple bypass surgery and the date was changed. I was told by Price Line I would need to pay $400 as fee to change my trip. I received your email so I contacted United directly and they said there was a $200 fee which could be reimbursed since it was a medical situation."
Pros: "The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great."
Cons: "3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster."
Cons: "all those empty seats (20-30) enco plus Still they WON'T upgrade anyone How about some good will and positive press for a change ! They wanted $69 each extra to sit with husband ."
Pros: "We finally arrived safely."
Cons: "The plane was filthy and crew was not very helpful."
Pros: "Iad to Boston on board attendants"
Cons: "Flight timing excellent"
Pros: "Even though this was a smaller plane, the seats were roomier"
Pros: "Courteous attendant. Light snack provided were enjoyable."
Pros: "the fact that I could pay for more comfort with an upgrade"
Cons: "When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac"
Cons: "Didn't get in until 3am"
Pros: "Excellent personnel, friendly and efficient."
Cons: "I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding."
Cons: "Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times."
Pros: "Will never fly United Airlines!!"
Cons: "Customer Service was terrible!!"
Cons: "No entertainment provided"
Cons: "The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens."
Pros: "It was a great flight"
Pros: "Arrived to destination early"
Cons: "Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later."
Cons: "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
Pros: "Flight left and arrived on time"
Cons: "Was assigned a middle seat. Tried to change it, but was not willing to pay $75 to do so."
Pros: "I liked that we landed early, but the airport was not ready for us, so practically all the advantage of the early landing was lost. The food was decent, but the final snack was kind of rushed. We had a safe, relatively smooth flight."
Cons: "I couldn't hear many of the announcements and the intercom quality was poor. Seating is always cramped in Economy, especially on a crowded flight."
Cons: "It was delayed"
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Airlines flying from North Dakota to Louisville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Louisville
Masks required on board, masks provided on flights from North Dakota to Louisville
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Louisville
Testing for antibodies, testing for symptoms for flights from North Dakota to Louisville
Waiving of change fees. Search flexible flights from North Dakota to Louisville