Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Lansing
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Scores according to KAYAK customer reviews
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Pros: "The space between passengers."
Cons: "Nothing it was perfect."
Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "Great crew"
Pros: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Not enough toom between rows of seats."
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Pros: "Crew okay but they don't circulate much. They just stay in back."
Cons: "Whole entertainment system NOT WORKING."
Cons: "Give food to passengers"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Cons: "Seat didnt recline and very tight between passenger seats"
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Cons: "Need vegetarian meal in first class"
Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
Cons: "Flight was delayed."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Lots of water"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "The pilots were communicative of why and what the reasons were of delays as far as the landing and getting the plane to the gate."
Cons: "Attendants that offered drinks and snacks offered me coffee or water but didn’t offer a snack. But asked the girl next to me if she would want one. No consistency"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Cons: "I boarded and my assigned seat was 1B, I had no where to place my bag as all the overhead compartments were already packed. I asked the flight attendant to help me and she said, I can find a place for my bag further down the aisle. This is a complete inconvenience, as I would have to walk and hold off the de-planing while I find my bag. I have always met friendly flight attendants to assist me as I am boarding, until this one! she was so rude and not willing to help at all!"
Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Very friendly and professional gate agent and flight attendant"
Pros: "The crew was nice and pleasant. They didn’t fuss over ym carry on being too big. They were very accommodating. Boarding was very quick again"
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "We were two for two on not being able to understand the gate agents announcements. Please keep in mind that not everyone flies frequently. I'm convinced that the routine of the job blinds both the TSA and airline employees to this fact. Clear and concise instructions would be great, regulars will continue to ignore you. So no harm, no foul."
Cons: "The flight was delayed an hour and a half."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "Individual screens and earbuds for sale."
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Speed of birding and departure. Very smooth ride on the 777."
Cons: "Not many food options."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Cons: "My connecting flight left 20 min early!!! I missed it because my original flight was 25 min late."
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Cons: "We didn’t even have a pilot, had to call and find one because our pilot that was scheduled “forgot to call in sick”. We were already delayed by 4 hrs so this made it delayed by an hour more!"
Cons: "Traveling in a 737-800, there is no displays at your seat. One must BYOD. Wifi was spotty."
Pros: "The seat next to me was empty"
Cons: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in . It would not allow me to download anything"
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Pros: "Short, sweet and great crew."
Pros: "Kind crew."
Cons: "Upgraded to premium. Only offered cookes and drinks. Screens weren’t working for 5 hour flight."
Cons: "the wifi is awful"
Pros: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Cons: "Re-design the seating on your planes. It sucks at this point."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills."
Pros: "Staff, plane, ride - one of the nicest flights I've had in a long time"
Cons: "Nothing. Well, if you paid me to fly ;)"
Pros: "Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers."
Cons: "Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard."
Pros: "The crew could care less about you..... You tell them your problem and they tell you to call American Airlines...."
Cons: "There attitudes.... you need to hire caring people...."
Pros: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Cons: "Nope, this was a great flight!"
Pros: "Great flight crew!!"
Cons: "Better food menu!"
Cons: "All of my flights were delayed"
Pros: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Cons: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Pros: "great entertainment"
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Pros: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Cons: "Coach seats are a very cramped!"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Cons: "The plane was so hot, by the time we landed everyone was literally dripping from sweat. It was so uncomfortable that it was cooler outside of the plane even though it was 83 degrees when we landed."
Pros: "Quick floght"
Cons: "We sat in the tarmac for 30 minutes and I almost missed my connection"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "The crew was friendly"
Cons: "The staff wouldn't except my registration for my support animal!!"
Cons: "Nobody gave us an explanation on why it was late"
Cons: "Flight attendants were a little abrupt. Could have been friendlier."
Cons: "No free water on British Airways"
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "The plane was incredibly hot and humid while we were on the ground. The stewardess told us we had a broken APU but would not tell us what that is or if it was actually a problem. Someone pressed the call button during the flight but the stewardess couldn't be bothered to get up and the call light stayed on the whole flight. Eventually the plane cooled some once we were airborne but stayed too warm. It got very hot once again when we landed."
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"
Pros: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Cons: "The handle for the window shade was torn off"
Cons: "The seats were cramped and uncomfortable. The entertainment options are very limited on a cross-country trip. I also don't see how there are no charging options at all."
Cons: "You will never change anything. It doesn't matter."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "The crew was friendly and the plane was clean."
Cons: "This was an American Air flight and checking in and boarding were awful. The entire operation in Paris was very poorly organized. Even though I checked in online in advance, it took over an hour to get through the AA line to drop off bags."
Pros: "On-time arrival"
Cons: "Lack of customer service for parents traveling with babies. Denied pre-board despite asking gate agent. Not kid-friendly."
Pros: "Everything was fine. Attendants very good."
Cons: "Everything fine."
Cons: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."
Cons: "Poor customer service"
Pros: "The other people flying next to me"
Cons: "The stews attitude"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "Was able to get an Economy Plus seat, which is nice - great legroom for an almost 6' tall person and power plug is very handy. Entertainment & screens on the 787 is very good. Regular distributions of water was very helpful since I wasn't able to fill up my bottle before getting on the flight."
Cons: "Not a great amount of food available, and one of the larger cabin crew members kept brushing my arm as she walked past, which didn't help me get any sleep."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Cons: "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "Flight was delayed two hours."
Pros: "Good seats, service, express baggage handling."
Pros: "Customer service was super"
Cons: "Nothing. Everything was great"
Cons: "That the ticket wasn’t free lol."
Pros: "free movies due to delayed takeoff"
Cons: "6'3" is too tall for those seats"
Cons: "Checked baggage fees!!"
Cons: "At boarding/check-inn there was inly one young women to handle the crowd of passengers boarding. She was over worked, but did real welll!!!"
Pros: "The crew was amazing."
Pros: "Takeoff and landing were so smooth they were nearly imperceptible."
Cons: "Hot cabin"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."
Pros: "Let us sleep with out disturbing!"
Pros: "I liked the fact that American Airlines (which I ended up getting transferred to) pulled through for me and were professional and accommodating."
Cons: "United overall was a complete disaster. They overbooked the flight, so it got delayed until the next day, but not before the involuntarily checked my carry-on due to no more space. When they delayed the flight I asked to get my bag back, but they assured me it would be on the American Airlines flight they transferred me to. Guess what...it wasn't. And now I'm stuck in Portland with nothing but my wallet, keyes and phone, and a small bag of toiletries given to me by American (which should have been United's responsibility). This is the FOURTH trip with United where they have screwed me over with either baggage loss or itinerary issues. NEVER using United after this trip. Next time I book, I'd rather just go with the next price up if it means not flying with them!!"
Pros: "5.5 hour flight and no movies to watch. Had to pay $8 if you wanted to watch anything. Whyyyyyy??? I couldn't even watch the flight path without them wanting me to swipe my credit card."
Pros: "Always on time, which is very important"
Cons: "It's was an hour flight but at least offer me a beer"
Pros: "Texted notifications of the many delays and changed gates until it finally left"
Cons: "Flight was delayed due to mechanical issues AND a delayed crew"
Cons: "Being packed into the seats like sardines, not nearly enough leg room and even when reclined the chair sits too up right. When the seat in front of me leans back, I can't even lay my head down on the tray table because the space is too small for me to bend forward. So I'm forced to sit up right on two long flights, the first didn't even have in-flight entertainment. I can't imagine someone bigger than me (5'4" 150 lbs) being able to even reach the floor if something was dropped."
Cons: "My 5hr layover that was not supppose to happen"
Cons: "Food was terrible, entertainment was non-existent and crew is sub par compared to other airlines. The flight was United, so no one should be surprised at the poor rating. I though I booked a flight with Lufthansa, but tunrs out this was partnered with United. Terrible experience. Don't think I would fly United again even if you paid me."
Pros: "Great flight."
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "Two hours Delay not good"
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Cons: "Flight got cancelled after being delayed for over 2 hours for mechanical issues. Gate agent was not overwhelmingly helpful or understanding to people's frustrations during the delay and didn't go out of her way to try to help. Customer Service was helpful and able to rebook and provide overnight hotel accommodations, but it was a very slow process that clearly frustrated some customers even more. Clearly not anyone's fault, but still frustrating and not a great flying experience."
Pros: "Newer aircraft."
Cons: "Chaotic self-service check in at IAD, shifting airline responsibilities (like attaching baggage tags), to passengers; boarding extremely slow; new seats uncomfortable, with seriously reduced storage in seat-back; to watch movies you have to pay for DirectTV. A race to the bottom on service in all respects."
Pros: "Everything really was superb. Food rated low because of a measly biscuit on a 6 hour flight. Entertainment rated low because I even had to pay to gain access to the flight tracker. And, as far as airlines go, comfort should've been 5 stars, but I really could have used a back pillow. Or even a back pillow option (had I asked an attendant - all of whom were awesome). PS. Kayak's regular emails kept me unusually updated on flight progress and their communication was the main factor in my decision to complete this survey."
Pros: "The attendants were very nice"
Cons: "I had to gate check my one little carry on bc there were tons of people with too many bags, my seat was half taken by some lady's fat next to me. I upgraded to first class after my layover because it was so bad."
Cons: "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
Pros: "Staff was friendly"
Cons: "A little hot on the flight."
Pros: "The crew for the most part was friendly and courteous!"
Cons: "I appreciate that the pretzels/peanuts/sodas/juice come with the flight; however, the quality of the choices were low in my opinion. I recommend if possible food/snack choices that are organic, non-GMO and/or all natural."
Pros: "I liked the text updates telling me about the multiple delays."
Cons: "The 4+ hour delay for a 3+ hour flight."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Cons: "I like everything from this."
Pros: "boarding and only because i have premier 1k"
Cons: "very uncomfortable flight in spite of extra leg room seat cushions hard for someone with back problems"
Pros: "On time"
Cons: "No complaints"
Pros: "Comfort and great staff; smooth landing as well"
Airlines flying from North Dakota to Lansing have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Lansing
Masks required on board, masks provided on flights from North Dakota to Lansing
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Lansing
Testing for antibodies, testing for symptoms for flights from North Dakota to Lansing
Waiving of change fees. Search flexible flights from North Dakota to Lansing